Exceeded my expectations
AYREAL K
Customer Reviews for Autotek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
!!! Looks new~ it was a bit crowded at the moment, but building going on in the same lot so what do ya do? The guy was amazing a nd personable and happy
SONJA PAwesome customer service!
DARA MMade it super easy to rent a truck.
Gregory GYour reviews did no appropriately review your professionals. They did nothing just du
CLAIRE MFind a cheaper more trustworthy alternative. You can return a rental in the exact same/ better condition than you found it and they'll still stick some unsubstantiated charge to your account.
JESUS PChris was great, and his Assistant.
honey rThe experience at Autotek was very smooth. I did not get the name of the lady at the desk but she was very pleasant and knowlegeable. I completed my check-in on line prior to pick up and it made it very quick when I picked up my vehicle. This location will be my chose for future rentals : ) Thank you Autotek!!! Sheri Allen
Sheri ADirty mattress was left in uhual had to return to the location to dispose
MARILUZ JDouble charged my already paid for rental an extra $649 even though i already paid whole contract a week prior. Been a nightmare to get straightened out. Tried to add several extra charges and fees even though i had already paid $3000. It just didn't make me feel valued. Next time I'll try budget.
Julian SHave a full tank of gas ready to go. Customer service and the truck were great
Brenda AThe truck was filthy, ran rough, broken pieces - mirror, handle to roll up/down window on the floor, another unknown part on the floor. Luckily I wasn’t going far or I never would have accepted this truck. All other vehicles that I’ve rented from u-haul were good. This was terrible. When we walked in to the office, the person there was rude and just stared at us initially. I said I’m here to pick up a truck. He actually said “U-hall doesn’t pay the bills around here”.
Mary FAutotek was simply fantastic! Excellent experience. Super smooth transaction. Really appreciate how easy they made it. Thank you Autotek! 5 stars! :)
Gerald HThey guys were very helpful
PETER NThe tank was on E, and I told the agent before I left. I brought the vehicle back at a tad above E, yet I was charged $10+ for gas.
SIMEON OHad to cut off the lock on the trailer and when I dropped off the trailer the rep didn't complete the return for over 24hrs
Anthony MExcellent customer service always.
Shad MTried to check truck in online, after hours. All steps were completed, selected "submit" and waited for about 10 minutes while it said processing. It would not finish properly. Tried it twice. Would not work. Eventually just had to leave the keys in drop box.
Jeffrey FIt's so easy and not expensive. Like it
Ihor SExcellent Job and friendly and professional.
Shad MJust not happy we were charged to full the truck up when we did not get it with fuel. We had to n bb pay to fuel up when we picked I picked it up
elizabeth tThe clerk is very friendly and provide great customer service
Nguyenhieu VCheck engine light was on for my vehicle. No inspection given before I left the lot.
Itzel SI put "yes" for the personnel being helpful, but only because they were friendly. I did not receive a receipt detailing my turn-in transaction, and therefore was unable to dispute anything on the paperwork. Seems like a funny way to do business, as this prevents any discussion of U-Haul overcharging! I was charged $14.95 for the gas tank being at 3/8 tank, when in fact it was at 1/2 tank-- exactly where the gas gauge registered when I picked it up in Spokane. I filled it to that point at a gas station about 5 miles from where we dropped the truck off, so I doubt it used an eighth of a tank in that distance! Seems pretty petty, given the overall payment we made for the truck.
Michael BI didn’t get a furniture dolly and I was charged $35. Not happy but I was able to do what I can with the utility dolly.
Karen OGas in the vehicle was 3/4; however, the paperwork stated 15/16.
Allan CMy experience was easy and quick
Patsy NWent perfect! Highly recommend.
brenda aNot bad very bad customer service specially when you go back to return the vehicle guy with the beard i don’t know his name was not rude absolutely rude! i asked him give me receipts so i know how you charge they say he can’t because he needs to go lunch ! when i got the truck they told me put some extra gas and we will give you credit so i did put extra gas what should be and told him and show him he said will give you some credit! but rather give me credit they charge me for safe driving i don’t know what is ! when i pick up the truck there was different guy he ask me if you need any insurance i told him know ! basically this place making the U Haul name bad please don’t take my words read other people comments ?
Chaudhary KChris was awesome getting me through the process. Very accommodating and informative.
Scott NThe location was extremely helpful. U-Haul's website & app are abysmal, thank goodness for the pick up location picking up the slack. • The phone app for checkout was stuck in a loop and could not be used. • The phone app for check-in never progressed past a picture of the odometer and could not be used. • The website was extremely difficult to navigate in order to simply rent a truck. All the pages and pages of add-ons, then moving the obscure "I don't need this" link to different positions on each page required 3 passes to get the rental reserved. In my opinion IT staff at corporate should be replaced.
david wVery nice atmosphere
Greg TDon’t know anyone in area
Susan BThe girl up front was amazing! I had issues with the uhaul check in app on my phone but she kicked into gear and really helped out!!
Brandon OThe guy that checked me in was extremely rude and did not do the check in process correctly. They switched the truck (truck was filthy with garbage both inside the cab as well as the back as it had loose socks and garbage presumably from the previous user) I was using and in the process of doing my check out all the information was wrong and I wanted it corrected he said it could not be done at that time and don’t worry about it and he’ll do it, which he did not do accurately or correctly. This caused a big dispute on the check out where he was even more rude and became verbally aggressive. I will never use this location again given the horrendous experience and being overcharged due to the laziness and aggressive nature of the worker.
Mitchell HTruck was a rough ride. Lots of vibration. Breaks also need to be checked. Personnel were very friendly helpful. I would definitely recommend this facility and use this place again. Just recommend the truck get looked at because it was a painful drive.
rocky jThis location gave me a truck with “70 miles to E” in the tank. I was charged $159.44 when I shouldn’t only been charged around $85-$90. I want a full refund. My experience was terrible
Mark SMy reservation was for pick up @ 10 am 09/30drop off 10 am 10/01. After I completed my rental, the clerk informed me that the truck was due back by 7 am on 10/01. Why I did not get 24 hour rental? I should be compensated/credited back. I reported this complaint and was to receive a call back from management, I have not received a call back from a manager
Constance MFast fair and friendly
Glenn MWe made a appointment for 7 AM but no one showed up until almost 8 AM.
Kevin SNone
Mark CI was overcharged. I explained there was an issue the my drop off time and the employee assured me it was fine. I was then charged an additional $40 the next day.
Damishi EI've used a Uhaul truck several times throughout the years and this is the FIRST time I have EVER been in and out with check in and check out so expeditiously. Very friendly & professional. I will go back to this location. EXCELLENT SERVICE! BEST!
rebekah fWhen we arrived for our reservation, we were given keys to a truck that did not have a passenger side front headlight, There were two trucks available in the size we reserved (15'), but we were told one was reserved for another customer later in the day and the other could not be rented out because it was for locals only. Instead of serving our reservation first, the woman offered us a 20' truck at the same rate, which was an inconvenience because of the size. Also, no one came out to do a walkthrough check or confirm the gas level, which i noticed myself was at about a quarter tank, but they later sent a contract that said it was at half a tank, so I had to pay the difference at our destination. They also double charged us for a dozen blankets that they gave to us, only find a dozen in the back of the truck already. A very careless and not customer service based operation.
Matt HThe gentleman that helped me was very helpful and courteous!
Alice WI had a very good experience. Thank you Chris for your excellent service.
David BFront desk person was very unprofessional and didn’t help me understand what needed to be done, as I’ve never done anything with renting a car before, he also would not break down my bill overall below average experience and I will not be renting a Uhual again.
Andrew DAutotek is the best smog shop, now the best uhaul rental
Kevin TThe crew there where helpful and professional and very clean will use it again
Harley SNot charge for fuel when truck is returned with the same amount in it
Kenneth BWhen picked up the truck, the uhaul reception was accommodating however when. I was about to returned it and was asking a question , he was RUDE!!! Unfortunately I won’t recommend this uhaul location
FERDINAND UA great location. Fast friendly service
Diana LThey charged me gas .event i fuel extra gas for they ( when I pick up the gas is empty)
Vay VBest service I’ve had when using uhaul. Will recommend this place and go back when I need them again
Julia SThe worker very bad
Jian KBrakes on the truck were very soft, made it hard to stop and quite a few scares going up and down hills.
Alexis DOpen an extra hour
Jorge V