Customer Reviews for Autotek

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Autotek

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

RETA K.
Rating:

This was my first time renting a moving truck. I will certainly use the service again. It was very easy and your representative at Auto Tek was great! Smooth process and great experience. Thank you!

TREYCEE A.
Rating:

Although, due to Covid, I had to use the code op box for leaving the keys, the person in charge called me beforehand as a courtesy and texted me the drop off location. He was also immediately available by phone when I called about leaving it there. I also got an email right away to close out the rental. I would highly recommend this location.

MANISH C.
Rating:

Customer did not leave a comment.

SANDOR B.
Rating:

Customer did not leave a comment.

Edward T.
Rating:

I have bene a loyal u haul customer for over 15 years, and now I can say I will NEVER use your company again. I was informed less than 24 hours before my rental that if I wanted the truck I reserved, I would have to drive over a 100 miles away. then when I return the truck you charged me for fuel even though I returned the truck at the same level I picked it up at....what a horrific experience...

KALEEN E.
Rating:

The representative was awesome, but we were charged incorrectly for a second day when we used your drop box. Please fix this!

TRUDI C.
Rating:

Customer did not leave a comment.

Victoria D.
Rating:

Professional and courteous

JOSEPH D.
Rating:

Was not able to pick up on time because business was not set up for mobile pick up like it listed so we had to come back 2 hours later. Was also not able to drop off on time because gates were locked even though the business was supposed to be open. There were 3 other people there that were trying to drop off their equipment and were very upset. This location is horrible.

ARTURO D.
Rating:

Continue the good work

Amir A.
Rating:

Customer did not leave a comment.

JEFFREY B.
Rating:

There was a sign on the door saying on call. The person who answered the call on his phone told me to leave the trailer in their parking lot and they would take care of it when they returned. That made me uncomfortable, since someone could just as easily have come by and taken the trailer as there was no one there. I have been there once before and the service was lousy then as well. I will drive further with my business in the future instead of going to this location.

Michael L.
Rating:

I didn't know that the customer service rep was on-call and off-site. I called the number listed in the window, and I was able to contact the rep. After 20 minutes, he did show up and I was able to drive the 15' truck rental away, with some delay. Does this happen frequently, where nobody is on-site, and the renter has to wait for them to show up?

Barlow S.
Rating:

Tow dolly was missing a tail light fixture. Took a great amount of effort for Uhaul resolve and get me a new tow dolly. Multiple phone calls to Uhaul after being sent to a location that didn't even have. Very stressful as we were moving out of state the next day. I'll be asking for a partial refund.

DAVID M.
Rating:

They were out of the office, but quickly picked up when I called. I was able to leave the truck and drop the key in the box

vyren B.
Rating:

The worst experience ever. Unqualified help at oak dale Sinclair location. No English refused to help place car on car dolly. Picking up truck at Antalope location east of Sacramento closed at 2 pm our pickup at 3pm. 3 hrs to get it PATHTIC!!!

ADRIAN A.
Rating:

The front desk guy was a 10!! Very helpful and informative.

Diana M.
Rating:

The window sign said open at 8:30am, my reservation was at 9am, no one was there until 9:50am and I had to hunt down a number and call the guy.

La'Shonda W.
Rating:

From beginning to the end, our experience was EXCELLENT!!! Thank you for making our move a great journey and experience. Great customer service!!! Again, thank God everything went smoothly yesterday during our move?????????

Alexander K.
Rating:

A/C didn't work on 103 degree day. Told me there was 5/8 tank of gas less than 1/4. No one there at 2 o'clock Saturday to get a billing invoice

THOMAS M.
Rating:

Customer did not leave a comment.

ESTHER B.
Rating:

We rented the truck knowing there was a problem with the air conditioning thats the only reason I marked the vehicle was not well maintained. Customer service was great and appreciated the quick service.

Altimisha W.
Rating:

Thank You for my receipt!!

ZACORYA T.
Rating:

Customer did not leave a comment.

John H.
Rating:

The young man behind the desk didn't wear a mask, the truck we ordered was not even at that location nor available, a truck that was just returned, was given to us. A 32 MINUTE TURNAROUND. He told us bluntly he checked the truck and serviced it, when he did not. We did not realize that it was 32 minutes until my son mentioned it, and we brought it up with our storage facility in Oregon and the drop off location, they were able to verify the 32 min turnaround on the truck. Not to mention it was not sanitized between uses, putting me and boys at risk for COVID- 19, as well as my wife who is at a much higher risk of having a fatal outcome if she contracts the virus. Get a more professional representative behind the desk.

erik L.
Rating:

Customer did not leave a comment.

John K.
Rating:

Both the young men were absolutely polite and very courageous

Adrian M.
Rating:

Customer did not leave a comment.

rikio C.
Rating:

Customer did not leave a comment.

JAMIE F.
Rating:

Nothing.

ANTONIO P.
Rating:

Customer did not leave a comment.

Paul V.
Rating:

I reserved the rental and when arrived to pick it up there was no one available during regular business hours. Had to call a number left on the door and waited for an additional 45 min for the owner to show up. Also made sure the vehicle was refueled and actually put more gas than needed. Come to find out I was charged anyway. This is a small operation and I guess they need to anything to squeeze out more revenue.

Marieta M.
Rating:

Customer did not leave a comment.

Robert S.
Rating:

The location was far from my house but the manager was super helpful with a wiring harness we had.

Donald H.
Rating:

Had to wait for personnel to show up. About 10 minutes. Was charged for an extra day when turning the trailer in a day early. Situation finally resolved but should not have happened in the first place.

WANDA S.
Rating:

Customer did not leave a comment.

Jeffrey W.
Rating:

After having a plethora of problems simply booking the trailer along with location changes and having the online operator book multiple trailer rentals. I arrived at the location to pick up my trailer only to find their computer systems not working and had to wait for significant amount of time before I could leave with the trailer For which I had plans that were delayed.

Florentino R.
Rating:

Customer did not leave a comment.

dan M.
Rating:

This is the worst I have ever had! Called and made an appointment when I got there nobody was there, I waited for a while I had to make a phone call finally got service 20 minutes later!Then I get the vehicle end it was dirty inside and out smelled horribly inside like they just sprayed something and it lasted for the 3 days I had truck and when it shifted gears it jerked really hard! Then when I went to return truck and get my bill they tried to charge me an extra $10 a day and a whole extra day so watch out for these guys hard to say what they might do to somebody else that doesn't catch this! WORST U-HAUL EVER!!!!!!!

Conlin S.
Rating:

Customer did not leave a comment.

Christopher D.
Rating:

I booked a facility closer to me but was given one a lot further away without reason given and so I got charged extra miles. Not a good experience in that sense.

Keith R.
Rating:

The trailer we rented was basically brand new! It was awesome.

Alain C.
Rating:

We showed up to an empty office, and it took 20 minutes for the owner to come over after I called him. Then I had to go through a registration process providing information that had already been provided online earlier. Overall it took one hour to perform a task that should have taken 5 minutes.

Michael G.
Rating:

Customer did not leave a comment.

Dale J.
Rating:

Customer did not leave a comment.

Michael R.
Rating:

I ended up paying $47.00 for a truck i used for 1 hour. A complete ripoff.

Richard B.
Rating:

Customer did not leave a comment.

Christopher H.
Rating:

Customer did not leave a comment.

Michael G.
Rating:

Quick pick-up and drop-off, newer clean reliable trucks. Great location! Rent HERE!

CHRIS L.
Rating:

Great customer service. Everyone there was friendly and seemed happy to answer all of my questions. Definitely will return to this location whenever I move again.

Deborah D.
Rating:

I reserved the truck for 7am and the location wasn't open and the truck was behind a locked gate I called the office number and was informed that I needed to return at 8:30 when I arrived at 8:30 nobody was there I didn't get my truck until after 9 and it was the business owner next door who called the man to come because when I called the phone number left on the door I got the voicemail when I asked why I couldn't get the truck at the time I reserved it for he said we don't open until 8:30 so I asked why I wasn't directed to another location when making my reservation? He told me he didn't know how the online reservation works! Then when I went to return the truck the office was closed! I feel like every rental sight should be held responsible for knowing how the online reservations work. I told him peoples time is valuable I needed that truck at 7am and was made to settle for a later time. This is bad business and I will never use that location again and may never use U-Haul ever again!

James C.
Rating:

There was nobody there when I arrived, I had to call a number on the door and then wait 15 minutes after my appointment time for someone to arrive. I was also charged $19.00 for a gas charge when truck was returned full

Michael D.
Rating:

Very happy with overall rental. Truck did very well over the mountain and was new and clean.

Gayle K.
Rating:

Maybe have your customer service representatives who are site give attention when requested instead of being on there cell phones

michelle E.
Rating:

Customer did not leave a comment.

Amritpreet S.
Rating:

Customer did not leave a comment.

DANIEL V.
Rating:

Customer did not leave a comment.

susan H.
Rating:

I appreciate that both Jason and Marcus were available when I called. Both were very professional. Thank you for everything.

thomas D.
Rating:

Customer did not leave a comment.

Taylor K.
Rating:

The service was slow. It appeared the staff was not well trained and unsure how to operate their system. The trailer axles appeared rusted and did not allow for a very smooth ride and potentially caused damage to one of my items because of how rough the trailer was riding.

Dennis M.
Rating:

Customer did not leave a comment.

Gary F.
Rating:

Customer did not leave a comment.

Phillip R.
Rating:

Customer did not leave a comment.

Marieta M.
Rating:

good crew very respectful kids

Nathaniel B.
Rating:

i had a truck reserved for 9:00 am no one was there when I arrived after contacting 1-800-go uhaul they contacted the owner and prompted some one to open at 10:00. Upon returning my rental the office personnel informed me they would have to email my receipt because their printer was not working. Upon checking my receipt tonight I discovered a fuel fee of 30.00. I put 22 miles on the truck and put three gallons of gas in the tank. Ridiculous charge. The customer service at this location was extremely poor. I will not be back

Jack K.
Rating:

Only one person working the property. The first words out of his mouth was that I was late. Not knowing the area, I had to search the neighborhood for a gas station to top off the tank. I was 11 minutes late. I explained that we should have been given more time, based on the pickup experience. I also mentioned that the truck only had a half a tank of gas at the time of pickup. I took a picture to confirm the mileage and gas gauge at the time of pickup. I showed him the picture, and he said that didn't confirm anything. I said I just didn't want to get charged for the gas if they thought the truck was full when I picked it up. He said I should have immediately let them know. I felt I was getting punished. Again, not the best experience. As far as the truck, it was awesome! It handled great and fulfilled all of our needs.

john S.
Rating:

The location person was not knowledgeable on the equipment. Unprofessional. He was dressed in flip flop sandals. He said the printer had no paper so could not provide a paper copy of the contract. The location of my pick up was changed 3 times to the most inconvenient location.

Steven S.
Rating:

Customer did not leave a comment.

Jack M.
Rating:

Very helpful person.

Roberta V.
Rating:

The truck I picked up for a one-way trip was new and in excellent company. Since this site is a subsidiary, like a franchise, they do not have a lot of vehicle variety, so I got lucky. Also, they have no packing materials to purchase. Thanks for Robert (Regional Manager) and James (Saturday sales person).

Kevin T.
Rating:

I reserved two u-boxes on line,arrived at location and was told they dont do u-boxes. After an hour with customer service i decided to rent truck and drive belongings to San Antonio. Should be refunded some or all of $55.00 rental charge since u-boxes were no available

ANDY T.
Rating:

The place is small but has pretty much everything I need. I am first time rent the bumper trailer. Uhaul made this experience wonderful. I have nothing to say but "Thank you UHAUL"

Daniel B.
Rating:

The local location was fine. The regional scheduling office is terrible. I rent from Uhaul maby 2x / month. These people confirmed my rental prior to my 3 hour drive, then on arrival to pick up they suggest I go to a location over an hour away. Then they yelled at me on the phone and talked over me. Then told me nothing was closer.. --I found what I needed directly at the local store. The area scheduling team needs to be wiped and restaffed.

Todd G.
Rating:

Need more employees. Only 1 employee on duty and he was constantly apologizing for the interruptions.

Christine M.
Rating:

The gentleman at the front desk was amazing. Great customer service, very friendly and so helpful.

Ashlee B.
Rating:

Customer did not leave a comment.

Richard H.
Rating:

Customer did not leave a comment.

Ronald F.
Rating:

Truck was dirty in and out. Broken glass in back. Windshield filthy

Danny M.
Rating:

rented a 6' x 12' open trailer went to pick-up a box that was 5' x 6' it would not fit, the rear door was less than 5'. took it back, rented another 6,x12' trailer with a larger door. I shill was billed for the first one. called two time to take to a manager. never got to speak to one. got a email that said nothing that can do.

Roddy G.
Rating:

I only rated it above average because it's a fairly new site that is still under construction.

Mark W.
Rating:

Customer did not leave a comment.

Tim C.
Rating:

Customer did not leave a comment.

Mike T.
Rating:

I was even given the wrong trailer.

Harold F.
Rating:

Customer did not leave a comment.

mary G.
Rating:

I had great dificulty getting the one way trailer even though it was in side Cal . I wanted an open trailer to haul a little lumber that I had bought. I had to have an enclosed trailer so I had a hard time seeing to the rear. Very unnecessary to have a big trailer for my needs. You should provide more open trailers one way......

Francisco P.
Rating:

The attendant was in hour and a half late. I was overcharged. The attendant was rude and used derogatory language. The truck was in very bad shape. Would not start at times. I will try to never use U haul for my moving needs.

Michael R.
Rating:

Customer did not leave a comment.

Thomas B.
Rating:

ABSOLUTELY PATHETIC! This is the kind of stuff that goes viral. 1) We don't like getting moved from a good location to a low end/bad one. Took ONE AND HALF HOURS FOR THEM TO DO THE PAPERWORK! We are repeat UHaul customers! This is UNACCEPTABLE and PATHETIC!

June D.
Rating:

I needed a 20' truck, none available, ok. That ended that, So I had to rent a 15' truck then a 10' truck. YOUR SYSTEM TOOK ALL MY INFO APPLIED IT TO SOMEONE IN OAKLAND twice, THEN IN HAYWARD, & IN STOCKTON xtwice also, FOR A 20' THAT I COULDN'T GET!!!! xTWICE WHEN I TRIED TO RENT OUT A TRUCK. IM NOT HAPPY AT ALL. IVE BEEN JERK AROUND & TAKEN ADVANTAGE OFF. IM NOT HAPPY & DIFFINITLY IS NOT ACCEPTABLE. NOONE HAS AN ANSWER FOR ME!!!! WHEN I FIRST ASKED YOU, YOU ALL TO STOP & TAKE MY INFO OUT OF YOUR SYSTEM. NOT A HAPPY CAMPER!!!!!

rANDY J.
Rating:

I pointed out to Mark that the brake on the driver side or left side is leaking brake fluid. Also the surge brake up front is leaking brake fluid also. This needs attention or there will be no brakes.

Robert M.
Rating:

Customer did not leave a comment.

Kevin K.
Rating:

Easy in and out. Not crowded, instant service.

William M.
Rating:

A little out of the way and the equipment yard is fairly tight but overall a nice location and the two kids that were working the front office were very professional and courteous.

Randy D.
Rating:

Customer did not leave a comment.

Gordon M.
Rating:

Customer did not leave a comment.

Keith W.
Rating:

The young man who helped me was very nice. He was inexperienced but he tried very hard to make things right. He will do well as he becomes more familiar with the uhaul system

Darrell H.
Rating:

The kids helping customers doesn't listen. It doesn't feel he knows what he's doing. I will not go back to that location.

ida E.
Rating:

So pleasant, clean and efficient! ??

Kurt H.
Rating:

Windshield wiper needed repair

David C.
Rating:

Great customer service, friendly and polite. Easy and convenient. Made my 850 mile plus move worry free!

No reviews have been submitted for this location.

Back
To Top