Associate charged me for â€œsafe moveâ€ without ever disclosing or giving the option to opt out. I only saw the charge after I received my receipt. Unethical and immoral business practice.Daniel B.
Customer Reviews for Autotek
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Bad serviceOmar A.
Customer did not leave a comment.Glenn H.
There were napkins and snacks behind the seats in the cabin. The truck was dirty on the outside. I got a blown tire, but I don't blame the location for that.Rick F.
Probably the worse service and communication, even when I asked, the person there wouldn't respond with an answer. Not going there againMUI D.
Shocks were shot. Returned with same fuel I received it with and was still charged. Will rent from anything other than U-Haul next time.Cody O.
Need ramp on small trucksKATHERINE S.
Customer did not leave a comment.Allen R.
Terrible service, weekend drop off and did not explain the steps to follow in order to return truck, causing undue stress and an hour of my time trying to get in contact with the location's rep. Also, they charged us $60-some dollars on the spot, while uhaul.com charged us the full amount the next day.Mario G.
Customer did not leave a comment.SUSAN R.
Had a very good experience with the staff and all my questions were answered by a qualified person when I returned the equipmentAnthony C.
I was supposed to pick up the truck at a different location. When I got there, NO ONE was there. I had call customer service who was able to find me another truck a short distance away.Brian L.
Chris was so nice and very understanding with changes if our schedules. I would highly recommend using antelope location for your uhaul needs! Chris thank you for making a stressful move so calming ..you are the best!!!Sarah J.
Easy to work withAlan M.
Worst experience so far! I was notified that the 26' truck I rented was not available due to the prior renter not returning the vehicle. I was downgraded to a 20' truck at a new location and I asked to have mobile pickup so I could come early in the morning. When I arrived, the truck was behind 3 other trucks and the person working there wasn't in for another 45 minutes. I had to wait for the employee to arrive, and then he gave us a different truck than we were scheduled to have. When I attempted to drop off at the location I originally selected, the app notified me that the drop off had been changed to another one 20 minutes away from where I was! On top of that, the employee who gave me the new truck didn't notify the system of the correct vehicle number, so when I dropped the key, the system thought I hadn't returned the vehicle. I spent another hour dealing with it over the phone to get it all resolved. Quite frankly, the communication between Uhaul and third parties is terrible, and the hours the employees keep are awful too.Michelle M.
Customer did not leave a comment.Yvette G.
Make sure location pickup when you call. It takes about 30min for them to reply back.Melissa R.
Customer did not leave a comment.marie G.
Ashes left in ashtray, floors little dirty and had under half tank of gasLaura C.
everything was great.laree C.
I just rent a truck today. The gas was only quater tank. i ask the guy to look at the gas gagge. He said he has knowlegde gas is only quater tank. I return the turck with more gas. Even though i put gas with my brother card. The guy name Chris charge me more $50 for the gas. when i call him he start argument with me. He was very rude and use f words many time. .Dalvir N.
The haul representative was very helpful.Jackie A.
Great serviceJANE S.
Customer did not leave a comment.Sachin G.
The location should make sure someone's there until closing because we went there and they close 20 minutes early so I had to keep the truck add more miles and gas until the next daySHARON R.
the breaks on the car were really bad. once the breaks were pressed the car would start to slow down then suddenly jerk forwardruqaya A.
Customer did not leave a comment.Jeffrey F.
Customer did not leave a comment.Jennifer M.
Customer did not leave a comment.Louann Q.
Train the employees to do there job correctly and not to scam there customers charging them extra fees . I took a picture of the gas when It was dropped off. And it was still dirty . I gave the truck back exactly how it was given to me. Same gas and the same dirtALYSSA L.
The check in experience was pretty bad. When i arrived, I was told to login into the app which I did. However, the choice to check in did not pop up on my app and I was stuck waiting for someone to help me via the phone number. The girl who helped me was extremely nice and considerate having to come into the office on Saturday and help the few customers who were stranded like me. The move itself was ok but the gas was almost completely empty to begin with and would have been better if started with a full tank.Dale H.
Everything went perfect the ladies in the front helped me out either everything and made it all very smooth.Steven B.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.Jairo B.
Two items- labeling the key box and the gas gauge. 1. The key boxes are not numbered correctly. My key was located in box 1. However, my code did not work on the box labeled â€˜1'. There were 2 boxes to the left and I tried my code and it worked on the unlabeled box. 2. When checking out the truck the gas gauge and odometer came on quickly and accurately. Unfortunately, while I was gassing up, I constantly checked the gas gauge and it stopped moving around the 5/8 level. I continued to pump but it wouldn't move. I know it has a large gas tank (40-80gal). I stopped the pump and started the truck to watch the needle, it didn't move. I repeated this four more times. Then I replaced the gas cap and started the truck and the needle didn't move past the â€˜5/8' mark. I pumped more gas and then the pump stopped. It was now full of gas. I only needed to return with 3/4 full. This gas station was about a mile from my drop off. While I was driving the needle stayed on the 5/8 mark, I was so confused, I figured I would be charged for the gas shortage on return because of the needle. The needle didn't start to moving until I was about 3/4 a mile up the road and it slowly creeped up and finally went to the â€˜full' mark after I parked and let it run while it kept creeping to the â€˜Full' mark. I only used a quarter tank of gas but filled up a half tank to return. I was out of extra money. I would like a refund. I am aware of no refund on gas but this was not trying to be avoided at every chance on my part. I know how to return rentals at the correct level by checking the gauge, and I did several times check the gauge while pumping gas. The gauge wasn't working properly. This gas gauge should be fixed or future renters warned about it.Gaye J.
Customer did not leave a comment.Marlene T.
I was charged for a dolly that was not in the truckLashonda M.
I don't think you could have improved anything. Christina Made everything extremely easy. She was very helpful every step of the way. She has an amazing customer service skills. I was extremely pleased with everybody I encountered.DUSTI S.
Customer did not leave a comment.Patricia T.
Customer did not leave a comment.Brittany P.
I had a horrible experience. The guy showed up 45 minutes late to open the location. When I got in the truck it was on Empty. It said 20 miles until Empty. Had to go directly to the gas station. When I went to return the truck no one was at the facility again. When I called the number on the door he said "I am out getting gas." I would not recommend this location to anyone. I am completely dissatisfied.Amber R.
Customer did not leave a comment.ZACORYA T.
Horrible experience. The rental was moved to a city 30 miles away last minute (and I was charged extra for every mile), ordered a 20' truck and it hadn't been returned so forced down to a 15' truck which meant I had to take multiple moving trips when it should have only taken one (also more miles/gas and more time), then I absolutely filled the tank up to the exact spot it was when I picked it up (photo evidence) but they still charged me 4 gallons extra. Abysmal.Jared F.
I just wish there was a better way to insure a person that a one way truck will be available when they need it. Especially if they call in to reserve it 1-2 weeks early. We were sweating we would get one. Thank you.Jason C.
The guys where amazingJACKELINE J.
if the sign on the door says open all day than staff it all day long. No one was there and it was by appointment only when I called and had to wait 20 minutes for someone to arrive (in 100 degree heat)Danny C.
No customer service at all. Phone numbers on door are erroneous or disconnected. Was extremely stressful not to be able to confirm the drop off.Lisa W.
Customer did not leave a comment.VITALII S.
The place was a bit less than professional, but the customer service rep, Bogdon, was so awesome it more than made up for it. He came early, helped me move my reservation time, and checked out the truck with me. He was friendly, professional, helpful and extremely fast and knowledgeable.Michael S.
The office is still in remodeling. But the staff were exceptionally friendly and helpful at Pickup and drop off. If I need a rental in this area again, I will definitely recommend checking with this location first.ABRAM M.
Customer did not leave a comment.ANA F.
The gentleman helped us at this location was very helpful and friendly. We truly appreciated his assistance.YUCHING H.
Customer did not leave a comment.MARYANN P.
Customer did not leave a comment.CRISTINA P.
Location was on-call and had a phone number on the door. Employee wasn't there and we had to wait about 30 min or more for them to get there. Once there the process went smoothly and quickly and we were on our wayKEVIN W.
Customer did not leave a comment.MOISES S.
I used mobile check out, but still had to go inside to complete the pick up. When I did, the location's power went out. He completed the 'equipent check' on his phone, but wouldn't come out to the truck with me to verify. When I got in the truck, the gas was on empty- so empty that there was a get gas message on the dash screen, thus I couldn't see the digital odometer. I immediately went back to the business door, but it was locked and no one was there. No one answered the phone. When I got gas and the digital display changed back to the regular odometer, the mileage was 20 miles off. I called and left a message but never got a return call. When I returned the vehicle, still no one was there and no answer on the phone. I ended up having to do a mobile drop off, meaning I just got charged for miles I didn't drive and had to replenish gas I didn't use because I couldn't ever get ahold of anyone to rectify the issue in real time. Do not do business here.Pamela H.
I didn't get your name but you are amazing. If we ever have to rent a uhaul again we will definitely be coming back. Great customer service, great communication & you're a super chill guyAMANDA T.
Customer did not leave a comment.Michael W.
Customer did not leave a comment.BARBARA C.
Customer did not leave a comment.SCOTT D.
Customer did not leave a comment.Dean M.
Customer did not leave a comment.DANIELA I.
Customer did not leave a comment.BRENDA E.
Customer did not leave a comment.RUSSELL ALLAN H.
Customer did not leave a comment.William M.
Customer did not leave a comment.DENIS C.
Customer did not leave a comment.ALEXANDRU M.
Customer did not leave a comment.Movses H.
Be there on time for the pickups and drop offsRobert T.
Customer did not leave a comment.TALISYN H.
Customer did not leave a comment.Frederick N.
customer service in the beginning when picking up the truck was totally fine but when dropping it off the gentleman was not even there in the office and I left the key with some random person who ran a smog business next door. So I was not even able to do a final walk-through and then see my final charge and then I was overcharged telling me I did not put gas in the car when I did and I brought it right back to the same spot on the gas gauge and I even took a picture of it left a lot when picking up the truck and then the owner of this particular U-Haul sent me a picture of the gas gauge when I returned it and then I sent him my picture and it's the same and I still haven't been refunded the $25 that they decided to blindly charge me and not even call me to let me know but they were going to do this they just did it poor customer serviceAndy A.
Customer did not leave a comment.ASMA K.
A friendly treatment, with a lot of confidence you feel at home 👍MARCO C.
No one is in the office and you have to call them when you get there. They do not show up on time and you ha be to wait on them. I waited over 30mins to get my rental. Also upon return no one was there as well so not a smooth returnTashia M.
note on door and nobody there. Had to put keys in lock box. I was there 30 minutes before closing time. They did not answer phone.LANK R.
The truck was dirty and old. Had almost 100,000 miles and ran like crap. The truck cut out several times at intersections. Very dangerous.LAURIE M.
Customer did not leave a comment.Melvin A.
Customer did not leave a comment.Mark G.
This was my first time renting a moving truck. I will certainly use the service again. It was very easy and your representative at Auto Tek was great! Smooth process and great experience. Thank you!RETA K.
Although, due to Covid, I had to use the code op box for leaving the keys, the person in charge called me beforehand as a courtesy and texted me the drop off location. He was also immediately available by phone when I called about leaving it there. I also got an email right away to close out the rental. I would highly recommend this location.TREYCEE A.
Customer did not leave a comment.MANISH C.
Customer did not leave a comment.SANDOR B.
I have bene a loyal u haul customer for over 15 years, and now I can say I will NEVER use your company again. I was informed less than 24 hours before my rental that if I wanted the truck I reserved, I would have to drive over a 100 miles away. then when I return the truck you charged me for fuel even though I returned the truck at the same level I picked it up at....what a horrific experience...Edward T.
The representative was awesome, but we were charged incorrectly for a second day when we used your drop box. Please fix this!KALEEN E.
Customer did not leave a comment.TRUDI C.
Professional and courteousVictoria D.
Was not able to pick up on time because business was not set up for mobile pick up like it listed so we had to come back 2 hours later. Was also not able to drop off on time because gates were locked even though the business was supposed to be open. There were 3 other people there that were trying to drop off their equipment and were very upset. This location is horrible.JOSEPH D.
Continue the good workARTURO D.
Customer did not leave a comment.Amir A.
There was a sign on the door saying on call. The person who answered the call on his phone told me to leave the trailer in their parking lot and they would take care of it when they returned. That made me uncomfortable, since someone could just as easily have come by and taken the trailer as there was no one there. I have been there once before and the service was lousy then as well. I will drive further with my business in the future instead of going to this location.JEFFREY B.
I didn't know that the customer service rep was on-call and off-site. I called the number listed in the window, and I was able to contact the rep. After 20 minutes, he did show up and I was able to drive the 15' truck rental away, with some delay. Does this happen frequently, where nobody is on-site, and the renter has to wait for them to show up?Michael L.
Tow dolly was missing a tail light fixture. Took a great amount of effort for Uhaul resolve and get me a new tow dolly. Multiple phone calls to Uhaul after being sent to a location that didn't even have. Very stressful as we were moving out of state the next day. I'll be asking for a partial refund.Barlow S.
They were out of the office, but quickly picked up when I called. I was able to leave the truck and drop the key in the boxDAVID M.
The worst experience ever. Unqualified help at oak dale Sinclair location. No English refused to help place car on car dolly. Picking up truck at Antalope location east of Sacramento closed at 2 pm our pickup at 3pm. 3 hrs to get it PATHTIC!!!vyren B.
The front desk guy was a 10!! Very helpful and informative.ADRIAN A.
The window sign said open at 8:30am, my reservation was at 9am, no one was there until 9:50am and I had to hunt down a number and call the guy.Diana M.
From beginning to the end, our experience was EXCELLENT!!! Thank you for making our move a great journey and experience. Great customer service!!! Again, thank God everything went smoothly yesterday during our move?????????La'Shonda W.
A/C didn't work on 103 degree day. Told me there was 5/8 tank of gas less than 1/4. No one there at 2 o'clock Saturday to get a billing invoiceAlexander K.