Customer Reviews for Autoworks Service & Repair
(U-Haul Neighborhood Dealer)

1622 reviews

16810 E Iliff Ave   Aurora, CO 80013

(303) 369-6002

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(303) 369-6002

16810 E Iliff Ave
Aurora, CO 80013

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

RICHARD R. 
Rating:
4.0

Customer did not leave a comment.

Duane F. 
Rating:
5.0

No hassle..great service Great location to work with

MELISSA M. 
Rating:
5.0

No improvements necessary, the best experience ive had renting a Uhaul. I had to drive a little farther out because this was the only location with the size truck I needed, so glad I did!!

Melissa P. 
Rating:
5.0

Customer did not leave a comment.

RACARDO C. 
Rating:
5.0

Everything was great, can't think of an improvement

MINGA B. 
Rating:
5.0

Customer did not leave a comment.

NIKI H. 
Rating:
5.0

Very quick and easy return.

TERYL L. 
Rating:
5.0

Customer did not leave a comment.

GUANGYUN C. 
Rating:
4.0

I paid for 2 queen matress covers & did not receive them. Pls refund money back to my card.

Arrelda T. 
Rating:
5.0

Everything was awesome!

Jerald H. 
Rating:
5.0

I can't think of anything the staff was very pleasant everything went very smooth even tho I hate to move!! They did great!! I will be back!!

Wade G. 
Rating:
4.0

Customer did not leave a comment.

RICKY B. 
Rating:
5.0

The app was very unstable. It crashed twice when picking up and once when returning, forcing me to restart each time.

Matt Weinberg W. 
Rating:
3.0

Justin was very nice and was quite efficient!

ROBERT C. 
Rating:
5.0

The driver seat belt warning kept going off while I wore my seatbelt. It was obnoxious.

Tiffany D. 
Rating:
5.0

Customer did not leave a comment.

HEATHER H. 
Rating:
5.0

The experience with this location was excellent, however my experience with UHaul prior to that was some of the worst customer service I have ever experienced. I was on the phone for 1 hour and transferred to about 5 different individuals. Only 2 individuals were helpful and they were Josiah and Lavonne. I'm curious, why do you have individuals Make a reservation and request When the time and location request are Not honored or even close? The notification of this change was less than 12 hours from the original time request I made. Many of the individuals on the phone kept saying they couldn't help because that was not their area/location. I was transferred to someone in Missouri and one representative was incredibly rude stating she was supposed to be done and couldn't help because I was out of her area. I suggest that someone in your company look at this process and figure out how to improve your process and customer service.

ALLEN A. 
Rating:
5.0

Staff at front desk was friendly and helpful!

AMBER F. 
Rating:
1.0

No clearly marked drop of location, as well as location was completely full with other Uhaul equipment causing several rentals, including mine to be parked in another close parking lot, but making me think I was not suppose to be parking there. Also, dropbox for keys was very confusing to me and another customer also dropping off equipment. We put our keys into the mail slot by the sign for after hours returns but still have no idea if we put them in the right location.

Matthew G. 
Rating:
3.0

The uhaul we got was not cleaned out before we got it- smelled like cigarettes. Also the gas tank was almost completely empty.

Nicholas G. 
Rating:
5.0

I thought the rental experience was excellent and cannot think of anything I would change. Customer service reps were efficient and processed our reservation quickly. When we finished, the check-out process was quick and easy. I would rent from this location again.

PAMELA S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT K. 
Rating:
5.0

Customer did not leave a comment.

Michelle L. 
Rating:
5.0

Customer did not leave a comment.

Jessi B. 
Rating:
5.0

Awesome service!

CHRISTY K. 
Rating:
5.0

Nick is the man! Heel wmmmwmmkkko

WESLEY J. 
Rating:
5.0

Great location, great and FAST service! Thank you!

VALENTINA S. 
Rating:
5.0

The team at Autoworks was great to work with!

william B. 
Rating:
4.0

Customer did not leave a comment.

Arnold T. 
Rating:
1.0

I canceled this contract and made a new one for the 15th for two days and another one for the 18th for 12 hours. Why was I chaarged for this?

PETER T. 
Rating:
5.0

Customer did not leave a comment.

Krista B. 
Rating:
5.0

No complaints other than the truck not clean.

YAMILETH J. 
Rating:
1.0

I picked the closest location to me less than 1 mile. Few hours before my reservation date I saw a change on my pick up location to 6 miles away. Not fair.

CONSTANT M. 
Rating:
5.0

Customer did not leave a comment.

Adrian M. 
Rating:
4.0

Customer did not leave a comment.

BRANDON S. 
Rating:
3.0

Customer did not leave a comment.

DONNY T. 
Rating:
5.0

Pleasant service

GRACE S. 
Rating:
5.0

Customer did not leave a comment.

Thomas D. 
Rating:
4.0

A little more prominent signage so you know you're at a U-Haul location.

Stephen T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTABELLE S. 
Rating:
5.0

Customer did not leave a comment.

MARIANNE M. 
Rating:
5.0

The personell were efficient, quick and kind

Jerry T. 
Rating:
3.0

Truck transmission was garbage. I ran over 4000 rpm most of the drive. No it was not the tow button.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

BERIHU G. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM S. 
Rating:
5.0

fast results at the counter. friendly, knowledgeable people. no problems.

JOHN H. 
Rating:
4.0

Customer did not leave a comment.

LARRY V. 
Rating:
5.0

Customer did not leave a comment.

MELONIE M. 
Rating:
5.0

Staff inside were very friendly and helpful. They were so helpful in fact it makes me consider their auto shop for work on the car and not just Uhaul rentals.

Thomas H. 
Rating:
4.0

Very friendly, drop off was very easy

DENNIS E. 
Rating:
5.0

Customer did not leave a comment.

SHEERISE K. 
Rating:
5.0

Self check in took a bit longer online with the verification and such than it would have been having the office staff get me set up in person, so I'll probably just use that option for after hours next time, but over all a great experience.

Amber J. 
Rating:
5.0

Customer did not leave a comment.

ZELDA T. 
Rating:
5.0

Use a pre rental walk around.

JOHN W. 
Rating:
5.0

These guys was very professional and really helpful thank you

JEFFERY D. 
Rating:
5.0

Customer did not leave a comment.

hector G. 
Rating:
2.0

Don't tell your customers at the last minute that you don't have the size truck that they reserved. This was a headache I had to squeeze items in uhaul and I have to pay extra for storage.

George P. 
Rating:
5.0

Customer did not leave a comment.

MARA M. 
Rating:
5.0

Customer did not leave a comment.

KYLE F. 
Rating:
4.0

Customer did not leave a comment.

Jacobus M. 
Rating:
1.0

Customer did not leave a comment.

KAREN W. 
Rating:
1.0

Staff wasn't helpful at all. I informed the staff that the truck I used was having hard time shifting gears and engine was too loud and wouldn't go over 50miles and the staff said that Uhaul truck is not made to drive fast. I was planning to use the truck throughout the day but I decided to return it after one trip coz I didn't wana cause any more damage to the truck. I've used Uhaul trucks in the past and never had any issues but this time.

AVINESH C. 
Rating:
5.0

Customer did not leave a comment.

JESSICA S. 
Rating:
5.0

Justin was suuuuuuuper awesome! I reserved the wrong size truck at a different location and got me set up with a new reservation the day before my move with the right size truck. My move went longer than expected and he got me all set up to drop it off after hours. 10/10 would recommend to a friend!

DARION R. 
Rating:
5.0

Went very well truck worked well. Guys we're very friendly

PAULA S. 
Rating:
5.0

Friendly staff.

Jaime P. 
Rating:
3.0

Need more packing supplies available

Ashley M. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
4.0

Ask how to adjust the side mirrors of the 17' trucks.

PAUL K. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY M. 
Rating:
5.0

justin and the guys there were friendly and great to work with. thanks for great customer 5 star service.

MYRON P. 
Rating:
5.0

Pick up and drop off was super easy and fast

amanda W. 
Rating:
5.0

Customer did not leave a comment.

Colin A. 
Rating:
5.0

Friendly, Fast and Awesome.

REGINALD T. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

it was really easy to access the truck, the keys and overall good expericnce

ANDRES Q. 
Rating:
5.0

Customer did not leave a comment.

Theo A. 
Rating:
5.0

Super easy. Using again in a couple of weeks, and will continue to use again in the future. Thanks for making it painless!

Andrew E. 
Rating:
5.0

Customer did not leave a comment.

Kara R. 
Rating:
5.0

Everything s great

Mark H. 
Rating:
3.0

Customer did not leave a comment.

Andrew W. 
Rating:
3.0

By not charging another 80 for being two hrs late

colene G. 
Rating:
5.0

Customer did not leave a comment.

Anthony F. 
Rating:
3.0

Very polite employees, but truck was filthy. Soda or something spilled on seat and all over dash, and it was obvious previous renter was a smoker.

Kevin J. 
Rating:
3.0

Customer did not leave a comment.

Outhay C. 
Rating:
5.0

Customer did not leave a comment.

Juan Z. 
Rating:
5.0

I'm really sorry about this but I think the employee name was Jason... anyway he went above and beyond to help me find a last minute location for my truck, it looked so dim that I didn't think it would happen... but he came though and saved me!! Thank you!! So much!!!

Dannielle S. 
Rating:
4.0

N/A

ZACH J. 
Rating:
5.0

Customer did not leave a comment.

Marie C. 
Rating:
5.0

Customer did not leave a comment.

GEORGE E. 
Rating:
4.0

The furniture pads were not in the vehicle. Opps

David M. 
Rating:
5.0

Customer did not leave a comment.

Joseph G. 
Rating:
5.0

Customer did not leave a comment.

EDITH Q. 
Rating:
4.0

Check the gas tank

Barbara S. 
Rating:
2.0

Customer did not leave a comment.

toney V. 
Rating:
3.0

Drop off was frustrating. I had trouble using the UHaul site to take a picture of the mileage with my phone... nothing came up but a black screen, even after messing with my phone and camera settings. If my husband hadn't had his phone I would not have been able to drop off the truck. This seems like a major flaw. The site should let users upload a photo.

Kenneth B. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
3.0

The only reason I gave average and not above average is the cab of the truck we rented had a very strong smell of cigarettes smoke. I had to drive with the windows down because it was really strong smell. I would recommend no smoking in your rental trucks. The customer service was good.

RICHARD B. 
Rating:
5.0

Keep up the good work! The staff was so friendly and helped me get in and out quickly. I will definitely be doing business again with this location in the future as well as refer them to anyone I know who needs to rent a truck. Their professionalism and customer service were fantastic and very much appreciated.

ADRIAN R. 
No reviews have been submitted for this location.

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