The whole situation ruined me from using uhaul again. First, my rental was changed due to the truck I had reserved had to go in shop with repairs, understandable. I was told there was another truck, about an hour away that was available and on the lot so there won't be any issues. The lady I talked to, would no adjust the price, even tho it was bigger than what I had requested and it was not my fault the truck want available. I get a call the next day, stating that the truck I had reserved, which was supposed to be on the lot, was being refused to be returned by the person that rented it. No one could tell me why I was told the truck was sitting on the lot, but now suddenly wasn't available because someone was returning to refuse it. The whole experience was stressful, especially when I was already stressed about moving.Traci M.
Customer Reviews for Autoworld
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make equipment available closerJustan G.
Customer did not leave a comment.MARY CATHERINE B.
Uhaul sent me here (extra 1 1/2 hours away) because they screwed up and had no trailer available. The site operator came in an hour after closing from his home to handle the transaction. He was friendly and helpful. Unfortunately, the screw was not tightened down and the trailer jumped my hitch a block from the rental place. I recognized something was wrong immediately and remedied the situation without further incident. Thank goodness I regularly tow and knew what to do. I also think that the Las Animas operator called Uhaul in the morning after realizing he had missed that safety check because somehow Uhaul Corp knew to call me at 9am and say they needed a photo of my trailer connection. This incident made me extra cautious and I checked my connection every time I stopped for gas to make sure nothing was loose and lights were running properly. As a solo female towing cross country, I was very careful.Carri W.
ALEX WAS NOT NICE BY TELLLING ME I DIDNOTT FILLL TRUCK AN CHARGGED ME FOR ANOTHER THING..I HAD THEEE GUY WHO I PD. TO HELP ME CAUSE I DISABLLED TO GO TALK TO HIM.....I GOT IT FIILTHY TRUCK AN NO BLANKETTS TO WRAP STUFFF..HE DID REFUND ME A CHECKE...NEVER USE THEM AGAINTina B.
Customer did not leave a comment.jerry W.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Caroline L.
Customer did not leave a comment.Shelly W.
The truck had a "Check Fuel Cap" light on when I received it. I found that the truck had a cut fuel vent line. When I called for help, I was referred to Roadside assistance who had me go to a different U-haul dealer to trade out the truck. The new dealer did not have an operational truck so I had to drive to a different town to trade the truck. Overall, I drove 133 miles to finally get an operational truck. The truck should have been fully checked before it was released.Kirk C.
Customer did not leave a comment.Sherri S.
Customer did not leave a comment.Diana D.
Absolutely no fallow up.Daniel D.
The person I got the uhaul from was excellent he was quick. However my uhaul experience was terrible. The girl I first made my reservations with didnt mention anything about filling it up with gas and I was told picking it up 20 minutes from me would be no problem. I get a call Friday saying I need to go get it now if I want it only it was 2 and a half hours away in Las animas. They weren't going to reimburse me fire the money for having to go out of my way to drive that far when it was their fault in the first place. They also told me when I went to get it that I was paying 378 come to find out it was 478. So the man lied to me when I specifically asked about a hidden fee utter was a terrible experience not great customer service who'd rather pay more for people who know the product they're selling. Wont be coming backcassie S.
The customer is always right like it or notSharon R.
Customer did not leave a comment.Corey M.
Customer did not leave a comment.Kevin V.
Customer did not leave a comment.DARRELL C.
Customer did not leave a comment.Brian L.
I have no idea where this location comes from, we dropped off the second truck, after the transload, in Laramie, WyJessica K.
Customer did not leave a comment.Antonio M.
Customer did not leave a comment.Brad H.
Cant think of a thing,thanks again, Mikecalvin S.
Find a different place in Las Animas as an authorized Uhaul facility! AutoWorld is horrible!!!Chris V.
nothing needed.Carlos T.
Customer did not leave a comment.Misti C.
Next time I prefer to deal with a person not on lineSara B.
Customer did not leave a comment.Devyn S.
Customer did not leave a comment.John G.
Fast friendly serviceScott L.
Customer did not leave a comment.Gayle G.
Customer did not leave a comment.James O.
Charge less for 1/2 days.Cindy C.
Customer did not leave a comment.Marlys M.
The store in Las Animas was great. Your website on the other hand sucks to be blunt. It should tell you that a piece of equipment that you want to rent is not available at a certain location while online. Not wait for someone to call you after you make the reservation that it isn't availablecary M.
People at this location were very nice. The corporate aspect of this transaction was the problem.Monica C.
The man hooked up the wires from the trailer to my CRV. 100 miles down the road they were disconnected and dragging on the ground.Barbara B.
Customer did not leave a comment.DelVonte D.
Friendly and courties personnel.James A.
They jumped through some hoops to make this smooth and pleasant even with having to deal with some major issues that were totally out of the dealer's control. Thank you for all the help.Richard P.
The staff was friendly and no issues with anything. Nice place to rent a U-Haul.David A.
Customer did not leave a comment.Terry B.
Customer did not leave a comment.TERI R.
Very friendlyDanette R.
Customer did not leave a comment.JAMES A.
Customer did not leave a comment.Donald S.
The proprietor of this location was very helpful and even opened early to accommodate our schedule. Filling out the paperwork to rent the truck was quick and easy and we were able to get on the road on schedule.Nelson D.
Customer did not leave a comment.Adam M.
Customer did not leave a comment.Adam M.
Customer did not leave a comment.Tom Y.
Customer did not leave a comment.DEBBIE S.
Customer did not leave a comment.michael S.
Alex has went above and beyond both times I have rented one way trucks from him. Will be a return cust.Randy L.
Customer did not leave a comment.tom M.
Customer did not leave a comment.ANGELA KAREN S.
Extremely friendly and accommodating service.Amanda F.
Customer did not leave a comment.Kin W.
Service at Las Animas was great, the guy there was very helpful and gave me all the information I didn't know I needed.Kevin S.
Cannot rate, dropoff done after hours.William R.
nothing!! thank you for the extra miles & days!!john M.
Customer did not leave a comment.Salvador R.
The gentleman that helped me was very courteous and respectful. He made sure my needs were met.jade B.
Customer did not leave a comment.jodi T.
Customer did not leave a comment.Joel R.
Customer did not leave a comment.Steve J.
Customer did not leave a comment.Joe T.
Alex is a great guy to work with and made everything move along very smoothly.Richard P.
Good jobjennifer B.
Alex went above and beyond to make sure I was taken care of. I would do business again with him.Randy L.
Didn't open till 12 noon to turn in truckJames D.
They should check out the unit with the customer better. No real complaints, just noticed the difference.jaryl E.
The dealer gave me the impression that he really didn't care. Just want to get me out of his office.mary D.
Customer did not leave a comment.Randy A.
Customer did not leave a comment.Terry M.
Customer did not leave a comment.Rhia Y.
Customer did not leave a comment.Daret G.
Nothing smooth operationNorman B.
Customer did not leave a comment.jjames W.
Customer did not leave a comment.CLINTON H.
This location has great customer service. I recommend them if you need the services they offer.ALLEN T.
Customer did not leave a comment.Robyn D.
Customer did not leave a comment.DAVID H.
He was very helpful and niceMARGERET R.
Customer did not leave a comment.VERNA R.
Closed at 10:30 am . No drop box. Called 877 number & no one had a clue . On hold for at least 10 minutes while Brittney tried to get info. I would recommend this location to anyone. The experience here left me thinking about other choices for haulingROSA P.
We were having to move someone to a location in another state. The city is not one we've been in except for a few times, so even using the internet, it was difficult to find a drop off point that was open on a Sunday. It would be helpful if when you checked one out, the locations for drop offs open 7 days a week were given to you.LINDA D.
Customer did not leave a comment.RALPH H.
Customer did not leave a comment.MaryJo N.
Customer did not leave a comment.DAVID W.
All goodMARGERET R.
Customer did not leave a comment.leia C.
Better service and communicationTINA C.
Great staff very friendlymark C.
Customer did not leave a comment.RENE B.
Wished you still had a location in La Junta, CO.PAUL F.
Customer did not leave a comment.Tano P.
Customer did not leave a comment.KATHLEEN L.
Customer did not leave a comment.Shannon M.
Customer did not leave a comment.MANUEL C.