I am being charged twice that is my only complaint
SHEMIKA J
Customer Reviews for Avid Storage Atascocita
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service.
BILLY KThey are trying to charge me an extra 230 on top of the 116 I already paid because they did not fill the gas up !
Kaitlyn DNothing at all! My experience with this location was absolutely amazing and easy. I would not change anything!
JUNIUS SEverything was great. Really good , friendly and professional service over there!
REGINALD DVehicle has No Brakes. Had to drive extra slow. Vehicle struggled with a light load to haul. Vehicle was issued to me with Zero Fuel. Vehicle couldn't charge a phone. Worst UHaul experience ever. I will never rent from this place again.
CHANCELLOR PThe latch for the cargo door was extremely difficult to close and would take multiple tried to successfully close the latch. Need either lube or replacement of latch.
SYED RCatherine was very helpful and made our transaction easy. Top guys movers were very fast and they exceeded my expectations.
TIMMETRIA TThey were very candid, helpful and accommodating. Great location to utilize and recommend.
BOBBY PI was charged $130 for about 5hours of service and only went about 40 miles
TITANNA WIn and out..no hassles simple an quick.
JAMAL BI put down 139.00 dollars and placed the vehicle back and full tank back and receive nothing
DANNY DThe lady at desk so nice
Dominique JWalked into the store to return vehicle keys and lady at the desk was rude from the moment I walked in. It is not my fault she doesn’t like her job maybe she’s underpaid but it wasn’t like I was asking for any services for free. She had her earbuds in the whole time very unprofessional. Would not recommend this location as they obviously do not like treating customers with respect.
Estevan GTruck was old and seat torn up and the dolly was about the same. The pickup location was great and the person I dealt with helpful & friendly. Truck was fine for short in town use wouldn’t take it on a road trip.
ANTHONY TWe arrived at 8:59, the door was open and we were told we had to leave until she opened! Very rude and we put gas back in the truck , only kept 51/2 hrs and was charged nearly 90.00 The truck was good.
JOHN NThe ignition is jacked up. The key insertion needs major work on it. The return process is complicated. What if customer doesn't have a cell?Please keep return process simple, if possible.
SAMUEL AThere was a police officer next to the parking he followed me and he claimed the vehicle was stolen I was so shocked
Opiyo AHave more rental trucks
JOSEPH LGreat customer service by Catherine!
Frances ON/A
Latoria MService was great!
Mary RExcellent service 👏🏻👏🏻👏🏻👏🏻
Militza RLocation was very convenient and easy to access. The truck was clean and ready to go when I arrived. Check-in process was quick and easy. Return after hours was also very easy. Would recommend this location.
Marc BThe lady that helped me with my rental was rude then later accused me of stealing the cargo van.. I was so confused because I thought the the offer of renting extending my rental was possible.. however, I was told that the rental will be reported as a theft- this was because I didn’t get the opportunity to contact her and time due to my busy schedule at work. Nevertheless, I never perceived as the company perceived me as a thief or threat. I felt extremely targeted and traumatized..
Shontay SI think the post pics was a bit much, because when you are renting a vehicle, they don’t go into that extreme before you rent. However I guess it’s up to the consumer to get pics prior to renting.
Brent RCustomer service was amazing, I did not catch the name of the lady who took care of me but she was incredibly helpful and knowledgeable.
Mario GThe staff was very helpful. Everyone should get raise
Erica BEverything was fine.
Norman DNot a thing the service was on point!
Mary RUpdate your vehicles
Ronnie BUpdate website paid ahead of time , didn’t have any equipment available even tho I reserved it a week before pick up date , charged me in advance and tried to charge me again after return .
Miguel RUhaul representative at the storage facility she was awesome, the very best customer service received.
Angel MAmazing customer service...
CHRIS SN/A
Amy Ccustomer service could use improvment, I wouldn’t recommend this location
Liz GThe agents were very respectful and helpful. I never have a problem when I go to the counter to check out or check in a truck. The only concern that needs to be addressed is the app for return of the truck or equipment when the office is closed. The app and the process is cumbersome and difficult to access from time to time. The process requires me to be at the location when trying to return the equipment. This makes sense, however, I've noticed that as long as I'm at the location, for some reason It is difficult to access the site. The site seems to be more accessible when I'm away from the location??
STEVE HThe vehicle was in reasonable condition. I picked up during business hours and used mobile app ,pickup which was a smooth process. The staff member at the desk was courteous and took note of any issues I had with the rental
Zakir AGreat customer service and a friendly experience.
Kimberly HKatherine has great customer service she won't be up and Beyond to help me with the right size U-Haul for my purposes. Some crazy lady came in screaming at her as she was helping me. She was very professional and explain to the lady that she has to help the customer that's in front of her. You guys should be happy to have her in your employee she does a fantastic job
Shanta WThe only problem was that the inside smelled like a zoo
Angela DOverall, my experience was great using UHaul. My only suggestion would be to offer newer model moving vehicles.
Jonathan CThe truck I rented needed a front alignment.
Demander CIt would have been nice to have furniture dollies. The one time I really needed a couple and they don’t even offer them. Very disappointed
Cary AEverything was great!
Marilyn MHave more trucks available
GAYA SNone needed
Ella JThe experience was great. Attendees was great with knowledge and customer service.
Mary AThe truck had a hard time breaking and turned off two times.
Melanie WWill be returning
tiffany lExcellent customer service! Rose processed my rental. Her great customer service skills make me feel like making this location the one I go to from now.
Holly MI picked up the truck and had ants all inside the interior. I also received the truck with a quarter tank full of gas. Although I dropped off the truck without refilling the gas, I was charged over $80 for a full tank to fill up.
Jared LThe last 4 times I've rent a truck, the pickup location always changes. If you don't have the items, then tell your customer you do. Account payable: we prepay in advance on are credit card, then you did not remove the higher charge after I had a lower amount. This last vehicle was not good. I told the location about the condition of the vehicle.
Bonnie GLady was very helpful
Matthew R