I rented a uhaul for 5/24 and selected an appliance dolly that was not there at the time of pick up which was unfortunate because I had appliances to move. Also a huge inconvenience to search for one in the moment of actually moving. Upon check out, I left my car charger plug in the lighter socket which can be seen in the photo taken of the cab at the time of returning the vehicle. It was a holiday weekend and when I called on the next business day to retrieve it I was told it was being retrieved from the vehicle. When I arrived I was told it was not there nor was it found. (again, you can see it in the photo I took when returning the vehicle) I even stated that at the time I was there. The gentleman that was there at pick up 5/24/25 and at time of getting the charger plug 5/27/25, was very uninterested and displayed no customer concern at all regarding both issues. I have used this location several times and always experienced friendly and thorough customer service. This is the first time that I was NOT pleased w the service and unfortunately I prefer to deal with people of integrity. May be small to you but goes a long way with the customer. I will probably try another location next time.
SHARI L
Avid Storage Atascocita
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Humble, TX 77396
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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I am being charged twice that is my only complaint
SHEMIKA JGreat service.
BILLY KThey are trying to charge me an extra 230 on top of the 116 I already paid because they did not fill the gas up !
Kaitlyn DNothing at all! My experience with this location was absolutely amazing and easy. I would not change anything!
JUNIUS S