Making sure that when the U-Haul is returned that the rep explains the fee of 25.00 to the customer and advised that it will be refunded if they clean out the U-Haul
ROSHUNDA S
Customer Reviews for Avid Storage Villa Maria
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!!
Jermaine BExcellent fast, friendly service. Would definitely use again.
BERNARDINO NCustomer service was excellent. The lady working there helped with finding a drop off location and calling to ensure it was 24/7 drop off.
JEREMY FHeadlights were not illuminating as they should. Ones side was out.
LIAM TClean nice facility. Easy to find everything.
TERRI SBetter communication between UHaul and location so that there is always someone to help the customers and the location is well-stocked with accessories.
BRYAN CA bit unusual that I didn’t get any kind of paper that confirmed the return of the rental, even if it’s just a drop off location.
COURTNEY MI had an issue with the door staying open in the back. Chris was very helpful and adjusted the price of my total. Because of the door malfunction. His prompt response to the problem was Outstanding.
ROSIA BPick up when we call in to the store
CANDIS WSame as above
WILLIAM CBut…. The gate code situation that’s the only complication. Gate code should be emailed so it won’t go away and be easy access to customers.
James WNothing! My experience was great!
LATOYA MVery nice front counter staff
Gerardo CThere was no AC in the truck and I was not alerted of it, it was extremely uncomfortable to drive without AC specially after carrying all the furniture
Paula FPeople parked the uhauls to close to each other. It took 30 minutes to get our U-Haul out of the location. 0 stars do not recommend.
Jonathan STerrible service
Xavier PThe truck had a few issues, Doors do not close without slamming. TPMS system reports errors that do not exist. Other than that vehicle performed well, drove smoothly. Had plenty of power.
Robert CThe mobile check in was horrendous. I spent 30 minutes trying to get my truck. The QR code on the door wouldn’t scan, the website on the door is different than the website in my email, having to wait for verification is unbelievable. I finally got instructions to find my truck. I thought the key was inside but nope! I don’t even know how I finally found the key information - I logged in and out and refreshed and clicked around so many times. The confirmation email has NO mention of this process so I was sitting in the parking lot messing with it for half an hour. Please make this process better!!! I will never go to a location with mobile checkin again.
Marissa DThe process was easy and Aubrey was great to work with.
Tod HI see no need for improvement
Cameron SThe box part of the truck had a strong musty smell. And I noticed It penetrated some of my belongings. It needs a good bleach cleaning.
Daniel MNothing. Staff was knowledgeable and courteous. Rental experience was smooth.
Raymond RLower prices and smile more
George BThe employees made it so easy!! Thank you
sandra pWell maintained very clean excellent service. Thank you very much.
Duane HNo improvement needed at this time.
Goleher wHave the appropriate info and equipment at the correct location . A dolly was requested but unavailable. U-Haul should have that. The 2112 fountain address was not open nor prepared for truck pickup online so I had to reschedule a pickup at a different location.
Veronica HCompared to the local manager at the Avid location, the generic reps at the North Houston call center are useless.
GEOFFREY PYou guys should really look into better options for one way rentals. I spent almost$500 for a truck I only needed for 24 hours due to the time I picked it up. On top of that I had to get a 26' truck and I only needed a 10-15' truck so rite I'm frustrated with the entire process and the manager at the return location only could encourage me to fill out the review and he really didn't want to take the time listen
TEQUILA SShouldn't have charged me two extra days.
Mahmoud FWonderful customer service, would recommend them to family and friends.
Clinton FDifficult to get into the drop off area. Drop off area is not paved so your shoes get dirty. Drop off area is sloped and the trailer needs to be constrained but the only thing they have to do that is pieces of broken concrete spread around the area. Only one person on duty so if I needed help I would have had to wait a long time.
Robert FAbsolutely wonderful experience dropping off. Very helpful. They even gave me a ride on the golf cart back to the office after I parked the truck. (It's a long walk)
Christopher nThe experience was so bad. I couldn’t find the key because the the prompt skipped I couldn’t go back to see the location of the key. When I called support it took a while I still was getting charged. Worst experience ever
Michelle HTop-notch, professional, and friendly service!! You are awesome, and I will be using this location in the future! Thank you.
Dimitrios KI had problem with the helper that was going to help me with my car.
Laura SThe truck barely fit in the space that was left. Your digital pick up and drop off process is ridiculous. I will not rent from UHaul in the future.
David RGreat customer service.
RUBEN ANothing. The entire experience was fantastic.
JAMES DThe entrance is a bit narrow to bring in a truck and could be a challenge with a bigger truck
Philip WWhen trying to turn in the van, the android app could not find my location. It just said "attempting to access your current location. please wait." But it never worked. Other parts of the app, like finding the nearest location, worked fine. I had to usemy wife's iPhone to turn in the van.
Steven NAubrey is very helpful
Paul ONone. Excellent in all regards.
JAMES DNothing much has changed over the years: U-Haul has a virtual monopoly in terms of neighborhood locations, and the rates reflect that. I needed a van for a week, but no discount was offered, and the virtually obligatory "insurance" bumped my daily cost by 50%. I will think carefully about this type of rental in the future.
Geoffrey PNice ladies checked in my 5x8 trailer. Was quick and easy.
Tim SThe equipment I reserved was not available when I arrived at the location. I had to move with a smaller truck and there wasn’t a dolly available, even though I reserved one. I was given extra free miles to attempt to compensate for getting a smaller truck. But having to make a round trip and a one way trip, left me having to pay for about 100 additional miles that I wouldn’t have had to pay if the original rental was available. My move was more stressful because I had to do multiple trips between College Station and Houston.
Victoria BTook money from me now I have to wait 72hours to get my money back
Jamarcus NEmily was very kind and helpful. Nothing but praise for her professionalism.
James TIt was good, all was clean. I didn’t get the dolly I ordered, but that’s probably more on uhaul. Uhauls check in is not real user friendly but customer service was great.
Tara HBetter signage; was hard to see where the business was located
Cindie ZTruck was dirty, beat up and ran horrible Customer service was great at least
hector dNo improvement necessary. The front desk women were fantastic and should get raises!
brittney sGreat management.
Tamlyn B