I picked up my truck after hours and had to use the app to get the truck. The app was buggy I and hard to use. When I tried to take pictures of the truck at pickup, it kept telling me that the app didn't have location access, even though the app had just used my location a moment earlier, so I could not take pictures of the truck. The only piece of equipment I had rented, a dolly, was not included with the truck, so I had to go buy a dolly in order to do my move. I disputed the charge for the dolly, but was still charged full price until I reached out to support to get the charge removed. I have no faith in using the after hours pickup option in the future that the equipment I have requested will be included or that the app will work properly for the pickup.
Josh B
Avid Storage Villa Maria
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Bryan, TX 77801
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Great customer service.
Val CDid contactless drop off
Susan HI was in a crisis and these ladies were very professional and courteous. Lesson to be and helped me out. Pleasant visit.thanks for all there help. 5 stars they really deserve them.
MAYALONIE SBy far the best location to rent from in BCS.
GREGG C