Customer Reviews for Ayras Liquor 2121
(U-Haul Neighborhood Dealer)

75 reviews

2121 Ole Davidson Rd   Mount Pleasant, WI 53405

(262) 456-3014

Location Hours

  • Mon-Sun: 10 am - 7 pm

Services at this Location:

Contact Us

(262) 456-3014

2121 Ole Davidson Rd
Mount Pleasant, WI 53405

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 7 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Isabel L. 
Rating:
5.0

Customer did not leave a comment.

Clare K. 
Rating:
3.0

30 minute wait just to get truck. This is with no other customers

JAMES M. 
Rating:
1.0

Change the customer service representative at this particular location.

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

Ryan C. 
Rating:
2.0

Advise customers to rent a UHaul elsewhere.

Antoinette G. 
Rating:
3.0

Back of uHaul was dirty and had worn underwear on the floor.

Joshua B. 
Rating:
5.0

Friendly people helping you

DALE D. 
Rating:
5.0

Only negative comment is the truck was parked in between 2 other trucks and there was only about 2 feet on either side. Made me nervous to pull it out of the space. I parked in the same space when I returned it and it was tight on drivers side.

Dan R. 
Rating:
1.0

The owner was very rude

RODNEY R. 
Rating:
5.0

My only complaint is I was charged for 3 gallons of gas. I drove just over 30 miles, and I added $10 (3 gallons) 6 miles before I turned the truck in. I did not use 6 gallons of gas to drive 30 miles.

ALLEN I. 
Rating:
5.0

Customer did not leave a comment.

Steven W. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
1.0

The truck came with a 300 lb granite slab in the back that made EVERYTHING difficult. Clearly this location did not inspect the truck. I informed him and took photos... he asked me to come back and throw it away or he will charge me. Overall.. by far my worst uhaul experience.

Andrew B. 
Rating:
5.0

Customer did not leave a comment.

Steven O. 
Rating:
3.0

Customer did not leave a comment.

Joseph P. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Sarah Y. 
Rating:
4.0

The computer system was running extremely slow. Waited awhile and had to check in with someone on the phone.

Sheila M. 
Rating:
1.0

Guy at the counter is a douche bag, not sure if he is the owner. Wouldn't ever step foot in there again. Very rude and not very helpful. The app wasn't working and I wasn't getting the texts he was sending. I sat there and waited 10 minutes, restarted my phone and still no text. Finally I left with the uhaul. When I returned it he charged me for the dolly that we didn't use it. Then he charged me way over for gas. I went 15 miles. That's not 23 dollars extra. At least I am moved and never have to deal with him again.

MICHAEL A. 
Rating:
1.0

We tried to reserve a truck online. We wanted to pick the truck up at 9, and it said online we'd be able to do it digitally since the location wasn't open until 10. We were never able to get into our account to do so. It kept saying the password/email was wrong- even though we received emails. Wouldn't let us reset the password either. So we had to wait until 10 when the place opened. Got there and and they said they had computer issues - come back in 30-40 minutes. Didn't end up getting the truck until 11 and was told we wouldn't be able to use the truck for the 4 hours we should've been able to use it because someone else was getting the truck at 2:30. So to sum up, our schedule was thrown off 2 hours, we were only allowed 3.5 hours use, and we had to go back and forth a couple of times in order to get our truck. We were told we couldn't have any sort of discount for our inconvenience. It would've been good customer service to offer a discount considering the difficulties we went through. Very disappointed and would not recommend to anyone.

Bob B. 
Rating:
5.0

Customer did not leave a comment.

GREGG A. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
1.0

The guy at the store was very rude

Laquan J. 
Rating:
1.0

I have never been treated this poorly by ANY business in my lifetime! The Uhaul representative was extremely rude and condescending to me in all phases of this nightmare of a rental experience. I would highly suggest serious review of this location. I sincerely hope that it was not the franchise owner that treated me this horribly. I am asking that somebody from a high level within your company reach out to me for more details on how I was treated. You seriously have to be losing a lot of business by having this person represent your company.

MARSHA K. 
Rating:
5.0

Had a few issues with the app when returning the truck. The employee on site was very helpful and was able to get the return completed inside the store. Very positive experience and will definitely consider using again.

Matthew L. 
Rating:
5.0

Customer did not leave a comment.

Juan G. 
Rating:
5.0

Customer did not leave a comment.

DALE B. 
Rating:
3.0

Customer did not leave a comment.

DAWN M. 
Rating:
5.0

Customer did not leave a comment.

Debra D. 
Rating:
5.0

I was very happy with the help and service. Great job.

RALPH R. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Brianna K. 
Rating:
5.0

Customer did not leave a comment.

Lance P. 
Rating:
1.0

Vehicle broke down right down the street from where I picked it up and I had to wait almost 2 hours before they could get someone to come fix it 🤬 I'm frustrated and I really deserve a FULL refund!

Latisha O. 
Rating:
5.0

There is really no need for improvement. The truck was in great shape and the pick up process was easy with everything done over the text.

SVEN S. 
Rating:
5.0

One of the tires on the truck was bald; didn't feel safe

MICHAEL R. 
Rating:
3.0

Customer did not leave a comment.

Michael N. 
Rating:
5.0

Only wish the key would have been in the lockbox so I didn't have to go inside and show my ID and credit card. I did self check in to avoid this. But the guy inside was super nice and efficient. So it was still a great experience.

JEREMY B. 
Rating:
3.0

Vehicle cargo area was not swept, garbage on floor, lockbox for keys did not work properly. Mobile pickup app does not work properly, was able to take headshot for pickup but could not continue to id step, button didn't open camera. Drop off via app did not work to take confirmation pictures.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Donald W. 
Rating:
3.0

Customer did not leave a comment.

Joseph H. 
Rating:
4.0

Customer did not leave a comment.

Tomeka S. 
Rating:
1.0

Personnel stated his 1st priority is his store and not assisting with Uhaul

Carolyn M. 
Rating:
4.0

Love the online check-in process! The streamlined electronic process saved me time and the check-in person's time too.

Roberta W. 
Rating:
4.0

Customer did not leave a comment.

Sally M. 
Rating:
3.0

The app was not working well and the person upon return was not very helpful. Make sure the there is an option to pick up and return manually so customers are not frustrated with app.

Russell T. 
Rating:
5.0

Thanks for everything. Helped me out. I'll be back.

RICARDO C. 
Rating:
3.0

Que hubiera servicio en español

Javier L. 
Rating:
1.0

I will never use u-haul again first time I used u-haul and the worst experience ever I would not remember u-haul to anyone.

Bryan D. 
Rating:
4.0

Customer did not leave a comment.

Tiffany S. 
Rating:
4.0

Don't let two people double book the same truck at the same time. I had this issue and I almost didn't get my preferred truck.

Manuel P. 
Rating:
1.0

I was charged a late fee. Truck was returned on time. Person in the store didn't know shit about the uhaul rental or anything that had to do with uhaul. I would not recommend to anybody.

Shacora T. 
Rating:
5.0

Customer did not leave a comment.

Sue P. 
Rating:
2.0

Make sure that then a customer says they want to rent a truck for 2 days they get 2 days, not 13 hours....

Kenneth Z. 
Rating:
3.0

The man helping us was uninformed of the processes of renting and he was very rude.

Cris S. 
Rating:
2.0

Customer did not leave a comment.

Kevin M. 
Rating:
3.0

Billing was screwed up when we tried to pick up the truck. The insurance was added after I specifically said I did not want the insurance. I was charged incorrectly at first which resulted in a $2.75 refund but ran into problems because the card that was used to pay was with the person in Ohio. Get your stuff together.

Brian G. 
Rating:
5.0

Customer did not leave a comment.

Karl V. 
Rating:
5.0

Corp. Needs To Work Better To Make Renting Quicker And Safer, I Have Rented U Haul Trucks For Years, And This Was The Worse I Have Ever Had To Deal With,,, The Store Where I Rented Were Great, The Problems Stem From Corporate Head Quarters !!!!

Patricia M. 
Rating:
3.0

When I recommend this location to a friend? Sure, if it were close to their location. This location is a liquor store, so I feel that's inappropriate. This truck was returned six days ago and I am still waiting for the email confirmation of its return.

peg F. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
5.0

I feel the odometer reading is waaayyyyyy off! From Anthony Lane to 48 hundred block of 16th Ave in Kenosha isn't 30 plus miles!!!!

Christine B. 
Rating:
3.0

The Salesperson was very slow. Even though i had done everything online, and was to be an easy checkout, it took 20 min to complete the initial transaction. Upon return of the truck, i challenged about the charge being so high. I had proof of what the mileage was before and after, and supposedly the truck had wrong mileage listed in the system close to 30 miles. Also, he couldnt explain why i was being charged the $5 safe trip fee, when i did not apply that. Another employee came in at the end and was able to correct the transaction and charge me correctly.. i almost ended up paying $25 more.

Allen S. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Cindy R. 
Rating:
2.0

Order was for a 9:00am pick for both days and didn't actually receive vehicle until 10:00. My order confirmation states 9:00 am. I scheduled my day with multiple schools at that start time.

Steven S. 
Rating:
4.0

Customer did not leave a comment.

Todd G. 
Rating:
4.0

Customer did not leave a comment.

Trenton L. 
Rating:
1.0

Customer did not leave a comment.

alexis C. 
Rating:
4.0

Customer did not leave a comment.

Indirah C. 
Rating:
2.0

Checking the vehicle out was extremely hard, checking it back in was the same. Will stick with Penske in the future,

David M. 
Rating:
3.0

He tried to overcharge us on our gas. We had a full tank, and he said we only had a third of a tank. Walked out with him to confirm, and the fuel tank read full. Were not charged any additional amounts.

Matthew T. 
No reviews have been submitted for this location.

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