Customer Reviews for B I Rental Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B I Rental Inc

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Don S.
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Very pleased! Have no suggestions. Thank you

Adam D.
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Nothing, great service!

Robert B.
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Customer did not leave a comment.

Jeffrey C.
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Luis G.
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ELIZABETH S.
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Kristy O.
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Definitely recommend to anyone anytime customer service was fantastic and the rates are great!

Julie O.
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JOHN B.
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Nicole S.
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Nicholas R.
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The U-haul dealer I went to made it very easy to get the trailer and I was able to drop it off after hours. That was really nice because I didn't have to leave work early the next day to drop it off. The car trailer I rented was perfect and hauled my car with no problem. Overall, I had a great experience and would rent from them again.

Scott O.
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They did a great job. Explained everything and told us what to expect and what our responsibility was and what we were to do if anything went wrong. They made after hours return easy.

Stanley F.
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Mark V.
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James A.
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Bridget H.
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I didn't really get a walk through of the truck. I had trouble opening the back door, wasn't sure where the lights were, didn't think about the I-Pass, already dropped my keys in the late night drop box before completing the online checkout - doors were locked and I couldn't take a picture of the speedometer.

Glenn K.
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John S.
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Robert L.
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Katherine K.
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The person who checked me in was unpleasant and had poor social skills. Everything else was fine.

Laura M.
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THOMAS M.
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Angelic S.
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We arrived upon opening because I had a long day's drive ahead. The UHaul pull-behind trailer wasn't ready. When I went to load things, it looked like it hadn't been cleaned. There was dirt on the floor, which isn't desirable when you're moving. Then I was told we only had the trailer for a day and I said, "No, we were supposed to have it for three days." Then the woman checking us out realized that she read the display wrong and said the system is very difficult to read. I got a much later start to my day than I'd hoped. If I'd left when I was hoping I would have avoided having to unload in the rain at my destination. This delay affected my entire experience. Would I come back? Yes, because it's the most convenient location and the equipment did its job. Hopefully, this would only be my experience once. I'd never been to this location and it seemed very popular. I'd recommend it to anyone wanting to rent any type of equipment. They had a lot more than trailers.

Andrea L.
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Scott K.
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Chad S.
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Love this place!

Robert K.
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Ricky P.
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Very helpful

Brian K.
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Daniel T.
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no problems

anthony K.
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Richard W.
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Cathleen H.
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Representative that assisted me with check out was quite rude but got the job done. Representative that brought vehicle to me was friendly, informative and polite. All in all, I would recommend this location.

Melbourne C.
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Customer did not leave a comment.

Shannon V.
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Matthew D.
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Ronald D.
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John S.
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Jeffery I.
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Great customer service.

Chester L.
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Nothing I can think of

Andrea B.
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Customer did not leave a comment.

Angelique S.
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Gary C.
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Employees are very friendly and nice to work with.

RICHARD W.
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Web site Chechen in.

Herbert M.
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Customer did not leave a comment.

Steven L.
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Kathleen B.
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Robert P.
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Consistent outstanding service from B rentals.

John F.
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Dan H.
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The whole process was efficient, professional, and customer friendly. I drove past 3 other Uhaul places that were closer to my home to use B I Rental because of their extended hours and guarantee for a motorcycle trailer. Absolutely a great value and will use again when necessary.

Terence B.
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Customer did not leave a comment.

Daniel T.
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very helpful explaining process and answering questions A+

Barbara L.
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THOMAS B.
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JEFFERY H.
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The only reason why I used this facility was because my original facility didnt have the trailer I wanted. They secured the location BI rental for me. The two old ladies at the facility made my check in very unpleasant. They at one point threaten to not rent to me because I questioned the insurance amount. Online I secured insurance coverage for $8. When I went to check in, the cheapest price was $16. When I questioned it, they threatened to not rent to me. I told them I was just telling them my experience. and they continue to be argumentative and not helpful. Their way or the highway. They were crabby and as uncustomer orientated as you could get. My check in process was not positive and customer centric. Because of that I doubt I will ever use them again. On the other hand the yard help was outstanding. My check in guy was very helpful and instructive. I told him I had never used a trailer before and he was very helpful. The check out guy was also helpful and funny. The two of them made the process great. They would be the only reason I might consider them again. Not the two old bats in the office.

jimmy L.
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everything was fine

Frank D.
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Thomas M.
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ALL GOOD!

Michael E.
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Suzanne A.
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Lawrence T.
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Richard J.
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Mark S.
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matthew J.
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The rental place is very nice. Polite. Clean. And gave great instructions. But on the other hand to the uhaul company. The truck suspension and steering was terrible. So please if ur going to rent a truck, get the insurance. U could be driving a death trap.

Cathy B.
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The Cargo van was perfect! Everything went well.

Thomas O.
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Customer did not leave a comment.

Giovanni R.
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Robert S.
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The staff was very nice at this location. I had a trailer scheduled for pickup and the previous user didn't return it on time. The staff was very nice to me and everything went really smooth even though the previous user screwed everyone up.

THOMAS P.
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Customer did not leave a comment.

RON B.
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Guillermo F.
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Antwain W.
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The truck was clean but the passenger windshield wiper came off as soon as I turned it on during my travel. So pay attention to the details.

Christina C.
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Customer did not leave a comment.

Daniel W.
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Kevin U.
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One of the employees that spoke to me over the phone was extremely rude and crossed a line with me as far as comments go. I was not happy with how he spoke to me. Especially with covid and riots occuring in my city, he was very un sympathetic and disrespectful. I had to load a 15 foot truck alone. All because i asked for one extra day which i obviously paid for, he felt obligated to insult me as if i was a child. I will. Ever use this location again.

Linas Z.
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Customer did not leave a comment.

JOHN B.
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Terrence G.
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Robert C.
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Went with out any issue definitely would use again.

Brian R.
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Customer did not leave a comment.

Stanley K.
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Michael S.
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Jennifer B.
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Raymond W.
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Gerald G.
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Thomas S.
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They took steps to carefully show me proper trailer installation and usage

Jason G.
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We were charged a $25 cleaning fee on a vehicle that was filthy when we picked it up. An absolute total ripoff

Julie H.
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Excellent explination.taking time with the customer means a lot

Peter E.
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Customer did not leave a comment.

Jennifer K.
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Raymond H.
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People at bi rental are helpful I am very satisfied

William S.
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Customer did not leave a comment.

Sigitas S.
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Professional staff very satisfied

Anthony D.
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Customer did not leave a comment.

Kenneth D.
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Richard T.
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Donald N.
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Alexander P.
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Expand the hours

James B.
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Pick up / drop off very organized. Young Man who assisted was great.

Joseph D.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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