The young man that helped me hook up the trailer was really kind and helpful. I love this facility.
KAREN B
Customer Reviews for B I Rental Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No problems.
TIMOTHY LI have rented equipment from BI in the past and will continue to rent in the future. BI is the best!
THOMAS MAlways friendly...efficient. Always have what I need ready to go. Easy process.
ROBERT GGreat place to rent
ADRIAN OThe staff was wonderful and I was in and out of registration very quickly.The truck was clean when I picked it up and it served all my needs. .
HOWARD Snothing service was great!!!!
DAVID NI needed a U-Haul super last minute. Like “in a hour” last minute. The folks at B I Rental were super helpful and polite. The van was clean, well maintained and perfect for my needs. And the location was well maintained and not intimidating. Next time I need a U-Haul, I will go through B I.
Amanda Mwonderful people to work with staff very polite and helpful
JOHN AThis is for U-Haul, not the rental agent. What's with the customer having to take 4 photos of the trailer? It's not my job to identify your equipment and document its condition; that's what I pay YOU for.
Thomas CGreat place to rent from.
ADRIAN OThe Staff is great! Everybody is helpful! Ed the owner of BI Rental is a great guy! He gives me his time and helps me pick out the best possible piece of equipment! Many times I don’t even rent a piece! But I will always go back and rent when I need it!
JOSEPH GBest uhaul experience I've ever had! I look forward to renting from them again.
KRISTOPHER LCheck the Strap Tensioner for the wheel lock , the Release was Extremely Difficult “ had to really muscle the Straps to come out of the Binder “ taking about 10 minutes to loosen “ Luckily I had tools to assist “ . Trailer was Reserved 2 Days in Advance which gave them Plenty of time to go over the Equipment. Still would Recommend but “ Cavet Emptor “‘………
Anthony MNo improvements Staff was friendly and fast
THOMAS KVery friendly and helpful folks here! I will be back and will tell anyone looking for a rental to see them first!! Thank you!!
MICHAEL VVery nice folks down to earth and rental ready.
GERALD MOutstanding customer service
THOMAS DFriendly, efficient staff providing good equipment. Can’t be beat!
JOHN DI was very satisfied with this location. The staff was friendly and helpful and the process was easy and smooth. I would gladly recommend your business.
RICARDO VKind. Knowledgeable. Quick.
PHILLIP KThey were very helpful, helpful, and nice
Brigita ZEasy peasy rental.
MICHAEL OStaff great at this location
JAMES NFriendly staff, always easy in easy out. Only way to fly.
MICHAEL CBI Rental has excellent customer service!
JOSEPH GBetter maintain equipment
THOMAS ZFriendly staff overall great place to rent from
JAMES NGreat Customer Care
JOHN GBI Rental was great! Fast and efficient service with clean, well maintained equipment. Thanks!
JOHN DYard clerk was very thorough and informative. Helped me change out my tow hitch ball to a better option bracket position. He went above and beyond expectation.
ROBERT DNo improvements needed. GREAT customer service! They everything quick and painless.
Kimberly GAll good!
Mark MThe passenger side gate pin is VERY difficult to remove & install. The sleves that the pin go into are not aligned & the pin is bent.
ALGIS KCustomer service was amazing. They are always so nice and helpful!
THOMAS RVery helpful and a great place to rent from
JOHN AVery helpful!
Karen BHaving anticipated picking up my trailer at a location about 1 mile from home, I was disappointed to have to travel 15 miles to retrieve the requisite size equipment. However, the route was straight-forward and simple, and only took some 20 minutes. And being greeted by a well-behaved family pet, the staff were very helpful, and it seemingly took no time at all to get the trailer hooked up and looked over. The trailer was perfect for our needs, and clean and neat, including well-positioned tie-downs. The tires were fresh, with good tread, and the bearings seemed new, or at least smooth and perfectly true. Our trip included some challenging headwinds, and snowy conditions. However, we had no incidents and the trailer, well, trailed exactly as anticipated, and allowed us to make great, steady progress on our challenging route. We were able to arrive ahead of schedule, get the trailer unpacked, and actually return it most conveniently before the end of day number 4! The process was super easy, the equipment performed most admirably, and allowed us to get right down to making our house a home! Thank you, U-Haul! PS You'll be seeing more of us!
GERALD LStaff was friendly and made things easy for pick ups d drop off
THOMAS KAwesome store. Great customer service and swift check in and check out. Will be using again soon
BIKRAM SI've used this location several times.And the reason why is. Friendly staff Cleanliness of vehicles Location Cost
JERRY GThanks
OCTAVIO RThe ladies that worked at this family business, need to get some customer service training, the much older lady, messed up my reservation cause she doesn’t know how to use the computer and enter the wrong truck reservation, she put in a 20 when we told her 3 times the 26 size, the other not so old lady is just RUDE and does not care, even knowing they are the ones that made the mistake but her answer was do you see a reservation for a 26 big truck all I see is for a 20, so do you wanted or not that was her answer when we pointed out their mistake for the reservation and instead of correcting it because there was a 26 truck there at the lot, she told us that could not be rented cause that one to be taken for only one way to one point specific and leave it there, we said we will do that but then she change her statement to the point to leave it was for out of state, but her attitude is what bothers me as a customer, I know that their doing a favor to U-haul by running that side of business but U-haul should do something about it, even if that is not their primary business they still should be courteous and professional to the customers of U-haul and show some caring
ALAN AA++
ARTUR L