Customer Reviews for B Line Solutions LLC
(U-Haul Neighborhood Dealer)

286 reviews

17650 Possum Point Rd   Dumfries, VA 22026

(703) 291-4145

Office Hours

  • Mon-Wed: 10 am - 6 pm
  • Thur-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(703) 291-4145

17650 Possum Point Rd
Dumfries, VA 22026

Services at this Location:

Office Hours

  • Mon-Wed: 10 am - 6 pm
  • Thur-Fri: 9 am - 6 pm
  • Sat: 9 am - 3 pm
  • Sun: 10 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Highly recommended this location.helpful and nice person.

KHAWAJA J 
Rating:
5.0

Customer did not leave a comment.

SEAN M 
Rating:
5.0

No complaints, a very smooth rental and service was great.

GEORGE M 
Rating:
5.0

Happy with the service.. excellent customer service and prices.

PATRICIA R 
Rating:
5.0

Customer did not leave a comment.

DACHEL A 
Rating:
4.0

Have the dolly securely tied down in the back of the truck. The latch was broke so the dolly was getting thrown around on the drive.

Chris B 
Rating:
5.0

Customer did not leave a comment.

Gustavo J 
Rating:
5.0

I had an excellent experience with renting my truck. The gentleman at the counter was polite, friendly, and the transaction was smooth. The only comment I would add (which has nothing to do with the location) is that U-Haul advertises their rental trucks as "$19.95", but the lowest amount you could possibly rent for is around $26.95 - and you would only get that rate if you did not buy insurance and drove the rental truck less than one mile - in other words, you can never rent a truck for less than double that rate or more for simple usage nearby. We rented for two deliveries totalling 24 miles, (nearly half those just picking up and returning the truck) for example, and the total (including the dubious "rental tax" of nearly 10%) was $73.61!

THOMAS E 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA R 
Rating:
5.0

Dont change anything Perfect customer service. Thanks Uhaul

NATHANIEL C 
Rating:
1.0

And they put me extra charge on insurance for the truck and I not chosen and they charge me $25 for cleaning the truck when I return clean

Jose M 
Rating:
5.0

Very friendly people

GEORGE P 
Rating:
1.0

Dissatisfied with the drop off and I was charged for cleaning when the truck was cleaned. I will be reaching out to a corporate office about this.

Theresa G 
Rating:
4.0

Limited packing supplies, but not much of an issue

Ian B 
Rating:
5.0

Great customer service, would highly recommend

Katrina S 
Rating:
5.0

Jurgen is awesome! Super friendly, helpful, and great service!

MARK P 
Rating:
5.0

Great jo… Thank you for having great staff and or owners.🙏🏾

Kevin W 
Rating:
4.0

Customer did not leave a comment.

DARRELL L 
Rating:
5.0

Great service

JASON A 
Rating:
5.0

Customer did not leave a comment.

Roger M 
Rating:
1.0

I recently had a very disappointing experience with one of your rental locations. After returning a trailer, I was wrongly accused of not returning a dolly that was, in fact, inside the trailer. This led to an unwarranted fine being placed on my account. It was only after I followed up that the location’s staff spoke with another employee, who admitted they had found the dolly and placed it inside without notifying the manager. While the charge was eventually reversed, this situation should never have happened in the first place. As a business owner myself, I believe due diligence should be done before penalizing customers. Being accused and fined without proper verification is unprofessional and reflects poorly on your brand. The time and effort I had to spend resolving this issue created an unnecessary and frustrating experience. I hope U-Haul takes this feedback seriously to improve internal communication and ensure customers are treated fairly in the future

RAMIE A 
Rating:
5.0

End to end, a great experience!

JUSTIN T 
Rating:
5.0

Jurgen is great! Very customer service oriented.

ARTHUR A 
Rating:
3.0

One hour ferther then the original contract.

MICHAEL C 
Rating:
2.0

To Whom It May Concern, I am writing to express my utter outrage, deep disappointment, and complete dissatisfaction regarding the catastrophic experience I endured with U-Haul and Moving Helpers on August 1, 2025. What should have been a coordinated, professional move turned into a disorganized, stressful, and infuriating ordeal that I would not wish on anyone. Let me be crystal clear: I upheld my end of the agreement. I picked up the truck on time, had my belongings ready to go, and was fully prepared to begin loading at 11:15 AM as scheduled. The moving labor, however, never arrived. No call. No text. No explanation. After a brief exchange earlier in the morning where they asked if it was raining and I clearly stated that it was not,they vanished without a trace. Ghosted. Inexcusable. I made multiple attempts to reach them, calling, texting, trying every avenue possible to salvage the situation. The silence was deafening. Their negligence left me in an emergency situation, completely disrupting my timeline and adding extreme, unnecessary stress to an already demanding day. When I reached out to U-Haul for help, I was given a phone number for Moving Helpers. I waited on hold for one hour and twenty-seven minutes, only to be hung up on. I was finally able to reach someone hours later, who casually informed me that the movers claimed it was raining and cited "safety concerns." Again, let me reiterate, it did not rain. This was not only dishonest, but a blatant attempt to justify abandoning their obligation without so much as a courtesy call or professional notification. Due to their complete failure, I had to call two friends at the last minute, compensate them for their labor, and keep the truck an additional day, all of which incurred additional costs and significant emotional distress. While I was told I’d receive a refund for the mover’s fee (which is the bare minimum you could do), that does not address the financial burden or emotional toll this situation created. I am demanding additional compensation for: 1. The extra day of U-Haul rental required due to the movers’ no-show. 2. The out-of-pocket cost to pay the friends who stepped in to do the job Moving Helpers failed to do. 3. The time lost and stress endured navigating this fiasco, which was entirely preventable with even a shred of professional courtesy. This was not just bad service, this was gross negligence, and it reflects terribly on both Moving Helpers and U-Haul for continuing to affiliate with such unreliable and unaccountable contractors. I sincerely hope you take this seriously and respond accordingly. Because if this is what customers should expect, you are not only failing them, you are actively causing harm. Tamara L. Moton Concerned — and Furious — Customer

TAMARA L 
Rating:
5.0

Excellent service fair prices

Darnell S 
Rating:
3.0

There was a hidden charge, which was never mentioned to me and when I try calling the location, no one picks up

Zaheen A 
Rating:
5.0

Very helpful gentleman for check in. Very easy and quick. Will definitely use again when needed. Thank you!!

MUHAMMAD J 
Rating:
5.0

Customer did not leave a comment.

LUIS H 
Rating:
4.0

easy pick up and easy return

JACK A 
Rating:
5.0

Jurgen is wonderful: Super helpful and friendly!

MARK P 
Rating:
5.0

I didn't talk to anyone in person, but the one I did communicate with over text was very helpful. No issues here.

RICHARD P 
Rating:
5.0

Customer did not leave a comment.

Maghan B 
Rating:
5.0

Customer did not leave a comment.

MORGEN S 
Rating:
4.0

Customer did not leave a comment.

JANNA S 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY S 
Rating:
5.0

Customer did not leave a comment.

Christian B 
Rating:
5.0

Customer did not leave a comment.

Jacobo M 
Rating:
5.0

Customer did not leave a comment.

BABY M 
Rating:
5.0

Customer did not leave a comment.

MAURICE S 
Rating:
5.0

The service was exceptional.

Bobby W 
Rating:
5.0

One thing that makes me upset is that I extended my rental for another 3 hours and still got charged with a full day rate. :(

HOANG D 
Rating:
5.0

Customer did not leave a comment.

Jacobo e 
Rating:
5.0

Customer did not leave a comment.

Cordell M 
Rating:
5.0

Customer did not leave a comment.

ANTHONY T 
Rating:
5.0

Great customer service

NUSRAT B 
Rating:
5.0

Jurgen (the owner) is professional, courteous and helpful. Thanks for the assistance.

William m 
Rating:
2.0

Customer did not leave a comment.

Wallace C 
Rating:
5.0

Thank You

JEREMIAH B 
Rating:
5.0

Great staff extremely helpful

Angie B 
Rating:
5.0

Customer did not leave a comment.

Michael D 
Rating:
5.0

Excellent

JOSE P 
Rating:
5.0

No comment

FRANK N 
Rating:
5.0

Everything in this location was excellent. I went to this location 14523 TELEGRAPH RD, WOODBRIDGE, VA 22192 and the person who helped me didn’t help me at all. Thanks you

JAIME E 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED A 
Rating:
5.0

Customer did not leave a comment.

William C 
Rating:
5.0

Both managers were very knowledgeable and nice

MARGOT R 
Rating:
5.0

Customer did not leave a comment.

ZACHARY A 
Rating:
5.0

Nice people that explain everything to you.

ELI C 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Excellent people! Friendly and extremely helpful

Chad M 
Rating:
3.0

Remove any non-Uhaul items from around the counter area. It looks like a flea market with so many other things displayed.

KENNETH D 
Rating:
5.0

It may not look like much but the service is always great. I was able to call and get assistance with an issue after I picked up my truck and talked to the guy who was actually there. He was so helpful. I am just really please with this location and the service.

JEREMY M 
Rating:
3.0

Customer did not leave a comment.

Eric A 
Rating:
5.0

Customer did not leave a comment.

ROBERTO A 
Rating:
5.0

Customer did not leave a comment.

JEREMY M 
Rating:
4.0

Customer did not leave a comment.

Frederick H 
Rating:
3.0

Customer did not leave a comment.

john n 
Rating:
5.0

Clean and good

KEYISER A 
Rating:
1.0

Customer did not leave a comment.

EMMA A 
Rating:
1.0

Have someone there during open hours!! Very inconvenient

Patrick a 
Rating:
5.0

Customer did not leave a comment.

ALAN M 
Rating:
5.0

You guys were awesome and I will use again!!

MATTHEW S 
Rating:
5.0

Customer did not leave a comment.

JOHNNY C 
Rating:
3.0

Gas was as close to 7/8 as it could be when I dropped it off. Charged for 2 gallons. However, I had put in 3 gallons immediately prior to dropping off the truck.

AUSTIN F 
Rating:
5.0

Jurgen is AWESOME

GEORGE G 
Rating:
5.0

Customer did not leave a comment.

SEAN H 
Rating:
4.0

Explanation of daily charges when extending a rental would be helpful

ABIGAIL C 
Rating:
5.0

No problems

CRAIG T 
Rating:
3.0

The cab of the truck was not clean, but other than that it was fine. Thank you!

Donald R 
Rating:
5.0

Good customer service

ALHAJI K 
Rating:
5.0

This team are amazing thanks for all you support

JEREMIAS W 
Rating:
5.0

Customer did not leave a comment.

ARISTIDES M 
Rating:
4.0

Customer did not leave a comment.

Saad S 
Rating:
5.0

You can give the representative that assisted me a raise. He was excellent.

RICKY T 
Rating:
5.0

Customer did not leave a comment.

ANTHONY K 
Rating:
5.0

Customer did not leave a comment.

JOHNNY R 
Rating:
5.0

Customer did not leave a comment.

JOHN W 
Rating:
5.0

Exceptional service, clean vehicles, fast in and out service

EDDIE E 
Rating:
5.0

Really enjoyed working with Jurqen for his professionalism. Premise was tip top clean and well maintained and he picks up the phone when you call.

Stephen G 
Rating:
5.0

None at this time.

CHARLES N 
Rating:
5.0

Good places

KEYISER A 
Rating:
3.0

Customer did not leave a comment.

PAUL M 
Rating:
5.0

The owner of this facility is a professional, he cares about his customers and all his equipment is clean, well maintained and ready for use.

GERALD M 
Rating:
5.0

Excellent customer service. I’m really happy with uhaul

IRVING D 
Rating:
5.0

Customer did not leave a comment.

JASON E 
Rating:
5.0

Great customer service

REYNOLDS Y 
Rating:
5.0

Customer did not leave a comment.

AMANDA P 
Rating:
5.0

Great experience. The manager is excellent. Great selection of equipment. Superb store site. Unfortunately, the tailgate of my truck got stuck at the top and had to be pulled from center to come down. Not sure what has to happen to fix that. Seemed to be worse when the truck was parked on a side slope.

BRIAN K 
Rating:
5.0

Just excellent all around. Friendly service.

DONALD M 
No reviews have been submitted for this location.
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