This makes the second time that I went to this location and it didn't disappoint. Great place, I never knew about this location until recently.
Carl L
Customer Reviews for B Line Solutions LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was ok but when I picked up the truck it had roaches on it. I never received a response back when I called U-Haul to see about resolving the issue.
Brianna TExcellent service
Jeffrey HJergen and his operation are 1st Class! I will travel extra miles in the future to use the Uhaul managed by Jergen. Thank you for the opportunity to share good stuff with you about your services and the outstanding customer service I received.
ALBERT RThe truck was not in good shape , he had 600 miles drive and the whole time didn't feel safe , alignment of tire was so bad
Vincent CHighly recommended this location.helpful and nice person.
KHAWAJA JNo complaints, a very smooth rental and service was great.
GEORGE MHappy with the service.. excellent customer service and prices.
PATRICIA RHave the dolly securely tied down in the back of the truck. The latch was broke so the dolly was getting thrown around on the drive.
Chris BI had an excellent experience with renting my truck. The gentleman at the counter was polite, friendly, and the transaction was smooth. The only comment I would add (which has nothing to do with the location) is that U-Haul advertises their rental trucks as "$19.95", but the lowest amount you could possibly rent for is around $26.95 - and you would only get that rate if you did not buy insurance and drove the rental truck less than one mile - in other words, you can never rent a truck for less than double that rate or more for simple usage nearby. We rented for two deliveries totalling 24 miles, (nearly half those just picking up and returning the truck) for example, and the total (including the dubious "rental tax" of nearly 10%) was $73.61!
THOMAS EDont change anything Perfect customer service. Thanks Uhaul
NATHANIEL CAnd they put me extra charge on insurance for the truck and I not chosen and they charge me $25 for cleaning the truck when I return clean
Jose MVery friendly people
GEORGE PDissatisfied with the drop off and I was charged for cleaning when the truck was cleaned. I will be reaching out to a corporate office about this.
Theresa GLimited packing supplies, but not much of an issue
Ian BGreat customer service, would highly recommend
Katrina SJurgen is awesome! Super friendly, helpful, and great service!
MARK PGreat jo… Thank you for having great staff and or owners.🙏🏾
Kevin WGreat service
JASON AI recently had a very disappointing experience with one of your rental locations. After returning a trailer, I was wrongly accused of not returning a dolly that was, in fact, inside the trailer. This led to an unwarranted fine being placed on my account. It was only after I followed up that the location’s staff spoke with another employee, who admitted they had found the dolly and placed it inside without notifying the manager. While the charge was eventually reversed, this situation should never have happened in the first place. As a business owner myself, I believe due diligence should be done before penalizing customers. Being accused and fined without proper verification is unprofessional and reflects poorly on your brand. The time and effort I had to spend resolving this issue created an unnecessary and frustrating experience. I hope U-Haul takes this feedback seriously to improve internal communication and ensure customers are treated fairly in the future
RAMIE AEnd to end, a great experience!
JUSTIN TJurgen is great! Very customer service oriented.
ARTHUR AOne hour ferther then the original contract.
MICHAEL CTo Whom It May Concern, I am writing to express my utter outrage, deep disappointment, and complete dissatisfaction regarding the catastrophic experience I endured with U-Haul and Moving Helpers on August 1, 2025. What should have been a coordinated, professional move turned into a disorganized, stressful, and infuriating ordeal that I would not wish on anyone. Let me be crystal clear: I upheld my end of the agreement. I picked up the truck on time, had my belongings ready to go, and was fully prepared to begin loading at 11:15 AM as scheduled. The moving labor, however, never arrived. No call. No text. No explanation. After a brief exchange earlier in the morning where they asked if it was raining and I clearly stated that it was not,they vanished without a trace. Ghosted. Inexcusable. I made multiple attempts to reach them, calling, texting, trying every avenue possible to salvage the situation. The silence was deafening. Their negligence left me in an emergency situation, completely disrupting my timeline and adding extreme, unnecessary stress to an already demanding day. When I reached out to U-Haul for help, I was given a phone number for Moving Helpers. I waited on hold for one hour and twenty-seven minutes, only to be hung up on. I was finally able to reach someone hours later, who casually informed me that the movers claimed it was raining and cited "safety concerns." Again, let me reiterate, it did not rain. This was not only dishonest, but a blatant attempt to justify abandoning their obligation without so much as a courtesy call or professional notification. Due to their complete failure, I had to call two friends at the last minute, compensate them for their labor, and keep the truck an additional day, all of which incurred additional costs and significant emotional distress. While I was told I’d receive a refund for the mover’s fee (which is the bare minimum you could do), that does not address the financial burden or emotional toll this situation created. I am demanding additional compensation for: 1. The extra day of U-Haul rental required due to the movers’ no-show. 2. The out-of-pocket cost to pay the friends who stepped in to do the job Moving Helpers failed to do. 3. The time lost and stress endured navigating this fiasco, which was entirely preventable with even a shred of professional courtesy. This was not just bad service, this was gross negligence, and it reflects terribly on both Moving Helpers and U-Haul for continuing to affiliate with such unreliable and unaccountable contractors. I sincerely hope you take this seriously and respond accordingly. Because if this is what customers should expect, you are not only failing them, you are actively causing harm. Tamara L. Moton Concerned — and Furious — Customer
TAMARA LExcellent service fair prices
Darnell SThere was a hidden charge, which was never mentioned to me and when I try calling the location, no one picks up
Zaheen AVery helpful gentleman for check in. Very easy and quick. Will definitely use again when needed. Thank you!!
MUHAMMAD Jeasy pick up and easy return
JACK AJurgen is wonderful: Super helpful and friendly!
MARK PI didn't talk to anyone in person, but the one I did communicate with over text was very helpful. No issues here.
RICHARD PThe service was exceptional.
Bobby WOne thing that makes me upset is that I extended my rental for another 3 hours and still got charged with a full day rate. :(
HOANG DGreat customer service
NUSRAT BJurgen (the owner) is professional, courteous and helpful. Thanks for the assistance.
William mThank You
JEREMIAH BGreat staff extremely helpful
Angie BExcellent
JOSE PNo comment
FRANK NEverything in this location was excellent. I went to this location 14523 TELEGRAPH RD, WOODBRIDGE, VA 22192 and the person who helped me didn’t help me at all. Thanks you
JAIME EBoth managers were very knowledgeable and nice
MARGOT RNice people that explain everything to you.
ELI CExcellent people! Friendly and extremely helpful
Chad MRemove any non-Uhaul items from around the counter area. It looks like a flea market with so many other things displayed.
KENNETH DIt may not look like much but the service is always great. I was able to call and get assistance with an issue after I picked up my truck and talked to the guy who was actually there. He was so helpful. I am just really please with this location and the service.
JEREMY MClean and good
KEYISER AHave someone there during open hours!! Very inconvenient
Patrick aYou guys were awesome and I will use again!!
MATTHEW SGas was as close to 7/8 as it could be when I dropped it off. Charged for 2 gallons. However, I had put in 3 gallons immediately prior to dropping off the truck.
AUSTIN FJurgen is AWESOME
GEORGE GExplanation of daily charges when extending a rental would be helpful
ABIGAIL CNo problems
CRAIG TThe cab of the truck was not clean, but other than that it was fine. Thank you!
Donald RGood customer service
ALHAJI KThis team are amazing thanks for all you support
JEREMIAS WYou can give the representative that assisted me a raise. He was excellent.
RICKY TExceptional service, clean vehicles, fast in and out service
EDDIE EReally enjoyed working with Jurqen for his professionalism. Premise was tip top clean and well maintained and he picks up the phone when you call.
Stephen GNone at this time.
CHARLES NGood places
KEYISER AThe owner of this facility is a professional, he cares about his customers and all his equipment is clean, well maintained and ready for use.
GERALD MExcellent customer service. I’m really happy with uhaul
IRVING D