I did a self check in at this location. My pick up time was 12pm, I start my online pickup and get to a stopping point. I call uhaul to figure out how to get my keys from the lock box. Uhaul tries to contact the owner, no answer. So the customer service representative tells me codes to all 3 lock boxes and no keys. The owners family member showed up at 12:30pm stating that’s the time they were told to show up. I started this was a self check in, then they go into the office to get my rental and of course she doesn’t know how to work the uhaul site. Finally got my keys !
Tina M
Customer Reviews for BHP Groom And Board
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Put a note in app to take pictures before parking truck.
Louis BThe right front tire was defective and I had to drive with a bad vibration for 12 hr
Brian ELocation was unmanned and hook up was very hard in that they are no jacks on the tongues
DONALD HNothing. Excellent customer service
JOSEPH CNo problems at drop off.
CARLO FExcellent people!
REBECCA J