I have been communicating with U-Haul customer service about this issue. The person did not show up until 1 hour and 45'minutes after I was supposed to pick up the vehicle. Once they arrived, they were extremely rude and attempted to shift the blame on me for their being 1.75 hours late.
Rebecca B
Customer Reviews for BM Motor Sales LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service and communication.
TIMOTHY PCounter help talked too much about her personal life, took 30 minutes longer than I expected. I have not found how to leave a review of the labor, there was 4, a lady, 2 teenagers and a guy, the guy worked hard, the other 3 did not, took 3 hours to unload the truck for my disabled daughter, they complained about her being on the 3rd floor, I also have pictures of all the stuff they left in the truck. Poor rating, says I have 60 days to leave my review of them, but when I got an email on how to do it the directions does not work on your mobile app. I like for someone to call me so I can explain it
EDWARD HI really don't know where to start so I won't. Once again U haul has screwed me again.
ERIC STook them a more then 24 hours to report that I dropped off the trailer. Also was hard to understand due to a language barrier.
BRIAN BGood location very friendly customer service
WUILMER MThis this neither locations fault, but I was not happy at all about the drop off location. I made arrangements to drop off within 5 minutes of my house. Per your request I drove 35 minutes out of my area to drop the trailer. I did advise that I wasn't interested in traveling outside the area to drop the trailer, and it was requested anyway, and I did so out of respect, but customer service was not very concerned about my complaint and brushed me off. I'd think twice before renting again. I have rented a couple other times, but this time was not as pleasant as the other times.
DAVID T