Customer Reviews for BA Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BA Storage

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Kimberly B. on

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If you rent from this location make sure you look at your receipt throughly especially if you filled out your application to rent online. I was charged for things I did not sign up for, ex. the highest price insurance. I trusted the man who helped me so it was my bad. Just be sure to re-read before signing anything, double check each itemized item you are being charged for. I did not think he would go in and change what I already filled out. I will not be going back to this location and I will not recommend this specific location.

Cristopher F. on

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I got charge for gas that was never their to begin with, Disappointed.

Jonathan W. on

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Customer did not leave a comment.

Conrad P. on

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Ronald K. on

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Awesome service.

Verona M. on

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Customer service was incredible. The people make the location. But for the insane price to rent just to go pick something up and bring the vehicle right back I'd rather rent a truck for a day or two as it would be the same price. Also as soon as I turned the car on it had warning lights on for the tires and was just very outdated. I've driven nicer and more modern uhaul vehicles.

Andrea H. on

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Clean the vehicle inside and out. Don't allow customers to choose pick up/drop off times when the location is not open.

Edwin E. on

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UHaul needs to appropriately update and confirm customers on their truck reservations. I booked and assigned my truck rental at different location near my home, but I had to go to this location for my truck several miles away. It caused a substantial delay on my trip, added additional costs, and was a huge inconvenience. A 24 to 48 hour truck rental confirmation would be very beneficial and helpful.

Jesus D. on

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According to the GPS I drove NOT more than 17 miles... ROUND TRIP and I was charged for 35 miles... a total rip off. Next time I will rent from Budget.

Alejandra L. on

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Everything was excellent!!! Thank you to Stanley and Luis that help me with everything! You guys rock!

Stanley C. on

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Amazing seevice

Jesus G. on

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Great service! The people there are very friendly and knowledgeable.

Tara D. on

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Customer did not leave a comment.

Samantha S. on

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Always love the ease at this location. Great staff

Belzu J. on

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Cesar D. on

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Breddi C. on

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Customer did not leave a comment.

Mary M. on

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The gentleman I dropped off the truck with was equally kind and accommodating—- excellent experience.

Claire B. on

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They did not open until 9AM and I had reserved the van beginning at 8:30 through UHaul. I had to wait for over 30 minutes to get my van.

Jason J. on

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My confirmation email wasn't updated so I initially went to the wrong pick up location

Michael H. on

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Very friendly personnel.

Jaime S. on

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I have never had a better experience. The staff, Susie and Jr., were amazing. So polite and helpful with all my questions. The service ever. I'll be back next time I need a U-Haul.

Stanley C. on

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Great service

Israel O. on

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Nope! The receptionist was so cordial and had a great sense of humor! I forgot to ask for her name but she was Hispanic woman with braces. Honestly will only rent at this location in the future.

Samantha S. on

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Customer did not leave a comment.

Danielle S. on

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Truck cab smelled like a petting zoo. The customer service rep put the wrong mileage amount and I ended up getting charged for 70 + mile overage.

Francesca M. on

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Customer did not leave a comment.

Raphaele B. on

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The two persons on staff were very helpful and very nice! Very pleasant experience.

Anusha S. on

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There was no instructions for how to drop off the truck and the uhaul website didn't give a drop off option. I just had to leave the truck without ending the trip and hope for the best it would be all ok the next morning.

Stanley C. on

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Customer did not leave a comment.

Devon M. on

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Customer did not leave a comment.

cristian N. on

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Customer did not leave a comment.