Customer Reviews for BA Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of BA Storage

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Marco B.
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Customer did not leave a comment.

Byron H.
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Liz is great at customer service.

Theodore G.
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Customer did not leave a comment.

Raymond F.
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Customer did not leave a comment.

Algis K.
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Great customer service and lots of vehicles available.

Felipe D.
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misleading price, a lot of additional fees and for half a day my bill is $72.00 dollars.

Waverly B.
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Absolutely nothing, both gentlemen were fast and efficient, great service!

Anthony W.
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The staff was very friendly and helpful. A very satisfactory experience!!

Diego R.
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Awesome

Sean F.
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I was told that the truck was cleaned, but when I got in the truck there was still food residue from what I would assume was the previous driver. The door handles inside the door seemed like they haven't been cleaned in months. Especially with COVID I would have expected the truck to be a bit more clean. Also, the wheel alignment was way off and it was a bit difficult throughout the drive.

Melissa H.
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My uhaul wasn't working and I had to wait a very long time for a replacement while eating into the time allowed to rent. I was charged far much more than I was quoted and will never be renting a uhaul ever again and will tell others to not either especially at this location

Stephanie C.
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Customer did not leave a comment.

ROBERT P.
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Customer did not leave a comment.

Meghan R.
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Best location and service!

Teresa S.
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Fix the app and Coordinate with each location. The manager at the location Liz was wonderful but the website/app is awful (zero start rating in fact I would go -5rating). 1)it showed options to pick up truck before the location was open thus I got there at 7;30 and no one or truck was there 2) upon check in on app, it said location opened at 10 am the actual door said 9 am. 3) when I returned when they opened my truck was unavailable.OUTRAGEOUS 4) thankfully Liz helped me locate a truck which was there!... why was I told the truck was gone I do not know.

ALEJANDRA L.
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Stanley,Liz and Luis went above and beyond to make my experience amazing!! It was so easy and they're super friendly! Love this place definitely recommended 100% and be back soon!

MOISES S.
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Everything is very good, Lizet was very kind to us, I would recommend them to my friends.

SILVIA V.
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Customer did not leave a comment.

SILVIA V.
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Customer did not leave a comment.

James C.
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The older gentleman who assisted me went above and beyond. He was fantastic.

JULIO O.
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Best customer service I had in a while

JESUS S.
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Van was extremely dirty, had to take out trash myself, then got charged a cleaning fee. Also very inconvenient location for after hours drop off. parking and drop off box not accessible by night due to a gate

Karina C.
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Customer did not leave a comment.

JEFFREY SCOTT M.
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The person (female, short hair) went above and beyond in helping me to check out and be on my way. Excellent service!

Maureen E.
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Customer did not leave a comment.

Kerri D.
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The truck we were assigned had 160k miles on it and we were driving cross country. The air conditioning was broken and the truck was filthy. The people who rented us the truck told us that we should fill up the gas tank before returning it, as U-Haul would provide us a credit upon return for doing so. We called to ask for a different truck because of the air conditioning (we had to drive across the desert) and were told nothing was available. We were told to call Arizona Uhaul and see if they could trade out the truck for us. Hours later (after we paid movers to load the truck) I received a message saying we could go trade out the truck at a location 20 miles away. We had already driven over a hundred miles to pick up that truck and a trailer at a different Uhaul and get back to load it, so that wasn't an option. Driving through the mountains of Flagstaff Arizona, the truck could not accelerate over 35 mph. Our trip through the desert saw temperatures in excess of 100 degrees making the cab of the trick over 120 degrees with no climate control. My husband and son suffered immensely in that awful vehicle. The trip took far longer than it should have because the truck could not perform as it should have. We finally arrived in Texas and went to the return location the night before the truck was due. We were kicked out of the parking lot because they were getting ready to close. The next morning Chuck from the regional office left me a voicemail saying his “wrecker” saw my Uhaul parked at a hotel and if I didn't return it on time that they would SEIZE THE VEHICLE. It wasn't even due yet! The “wrecker” chalked the tires to determine if we moved it. I have the voicemail to prove his abhorrent behavior. I called Uhaul and the representative apologized for the hassle and changed our drop off location because we needed storage. We went to that location and were told there was nothing available to drive 25 miles back the direction we came from, away from our new home to try getting a unit there and returning the vehicle but “there were no guarantees” the unit would be available when we arrived. We started out toward home in the hopes of finding a storage unit that could take us and called in again to Uhaul. We found a return location ourselves and they were the only positive part of the entire experience. Unfortunately, they had to deliver the bad news that the pickup ovation lied to us and there is no such thing as a gas credit. We called into Uhaul again and I was told an area manager would call me due to the awful experience we had, within 24 hours. It's been more than 24 hours and I have yet to be contacted.

KERRY S.
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Customer did not leave a comment.

Peter M.
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Customer did not leave a comment.

Lisa U.
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Amazing customer service, very friendly and helpful it was actually shocking! Plan to return if I need to!

Vincent R.
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BA Storage is a great location to pickup a Uhaul. They were friendly, kind, organized and professional.

Belkis M.
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Customer did not leave a comment.

Shavi J.
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Please stop making last minute changes of pick up location and time. The people at BA storage were great and it wasn't their fault, but the location and time was changed the day before my move and caused issues with my movers. BA Storage was awesome though!

Naphtali J.
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Nothing the service is great

Donna B.
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Customer did not leave a comment.

Kendra S.
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The office was SUPER helpful and accomodating. Very kind, thank you!

Nikola N.
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Thanks for everything!

Mariela R.
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The employees were extremely attentive, helpful and efficient. We had a great overall experience and would highly recommend your services.

Justin V.
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Update pictures for checking in Pictures show van like new but there is a lot of damage cosmetically

Allan L.
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Customer did not leave a comment.

Linda R.
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Customer did not leave a comment.

Adan C.
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Great staff.. I came a little after hours and the staff still took care of me and was super nice about it... the truck I rented was also pretty new..

Holly L.
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The women working today were exceptionally courteous and professional

Louis R.
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Great job. Thank you! :)

Isabel D.
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Customer did not leave a comment.

Tyler W.
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Customer did not leave a comment.

Aaron S.
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Customer did not leave a comment.

Britton S.
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Customer did not leave a comment.

Marvin D.
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Customer did not leave a comment.

Bilguun E.
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Great customer service and really friendly staff. Made a first-time mover's experience much easier. Highly recommend.

Stanley C.
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Thanks BA for the amazing service.

Paul K.
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Due to a misinput in the system, I was charged extra for miles that I haven't covered in the rental which I now have to dispute, the customer representative when disputing the charge has told me UHaul is not on my side (this is not customer service).

Rogers W.
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Stanley is an amazing employee !

Maria S.
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Customer did not leave a comment.

Joshua Z.
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Customer did not leave a comment.

ALFONSO C.
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I confirmed a utility dolly and was told one was not available at my pick up location. I was disappointed that my pickup location was also changed 2 times.

Jazmine H.
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Luis Vargas of BA storage was absolutely amazing. U-Haul, your phone customer service is awful. You offer 24/7 service, and when I was given the wrong set of keys, I was told there was nothing you could do. The BA storage do not arrive until 10am. I was there to pick up my car at 9am. Had to wait a full hour in order to drive off the lot due to your terrible phone customer service. Called and was told to wait 10- 20 mins, had to call 2 times in order to try to fix whatever was wrong with my order. If you are to offer 24/ 7 service for car rentals, then you need to update your system to allow the customer service reps to actually be able to help when no one is physically there. Luckily BA Storage has a great customer service who arrived a few minutes early to help, but I can't imagine if I placed my order at 6am what would have happened.

Tammy P.
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Extremely hard to locate. GPS on phone takes you to a different location. Once we finally found it staff was extremely helpful.

ZEV H.
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Truck wasn't in best shape the wheels were very worn out

ORLANDO R.
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The employee who helped us has a great customer service.

Sheri O.
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This rental office is a pleasure to deal with and I certainly will recommend it to anyone I can.

ETHAN S.
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My rental was fine, but the Uhaul experience was terrible. Uhaul sent me to pick up the vehicle after the location had closed (thankfully someone had stayed late and was quite helpful) and then instructed me to drop it off that same night, well after they locked up the shop. Then When I called Uhaul, the explanation I got is "Sorry, but COVID..." This is unrelated to the poor instructions and impossible requests from Uhaul.

Heyron P.
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Thank you staff was really friendly. Very professional. Susie Lozano was really helpful.

Constantin P.
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Customer did not leave a comment.

JOSEPH G.
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Customer did not leave a comment.

PABLO V.
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Customer did not leave a comment.

Kathy I.
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Great place and very friendly personnel. Good location and very secure.

Stephen A.
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Customer did not leave a comment.

Hannah K.
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Customer did not leave a comment.

MICHAEL B.
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Customer did not leave a comment.

John B.
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This location does not do after hours drop off! Even if you choose that option! There's no warning that a gate will be closed after 7 and you'll be stuck with your truck. Do not go to this location!!

Ryan H.
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The location itself was very well maintained and the staff were very helpful. However, the Uhaul website itself was very unresponsive. I had to wait 30 minutes to get the van I reserved, despite the fact that I was standing directly next to it the entire time and the staff on location saw my reservation. I entered my information 3 times before I was approved to grab the keys for the truck. During each of these times, I tried to ask the Uhaul agents I was connected with for help on what was missing on my prior applications to no avail. In fact, most of the time, they kicked me to a random page to fix without even telling me what was wrong with the original information to begin with. Then on the 3rd time, with all of the same information, I was approved. What changed? I certainly don't know because none of the agents I was connected with online would tell me. The only people connected with Uhaul who were a help to me were the staff on location who vowed to help me should the website kick me back again. I lost nearly an hour on this website today, which luckily didn't hurt me this time, but could've been incredibly disruptive to my use of this service in the future. I hope you make this process more user friendly in the future so other customers do not have to wait like I did today.

Craig G.
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Truck could have been cleaner, especially considering covid-19 concerns. Was just a bit sticky in the cab

Stephanie D.
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Customer did not leave a comment.

David L.
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Customer did not leave a comment.

Sara J.
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Perfect as always

Sara J.
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This location Stanly and Luis are the best

eric V.
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Touchless and peopleless experience was much quicker than waiting in line like I've done before.

Gregory L.
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Friendly staff people, easy to get in and out, and overall very satisfied!

Sara J.
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You are amazing guys

Ersin G.
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Customer did not leave a comment.

Questa G.
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These were far and away the sweetest people I have ever rented a truck from. They both went above and beyond as did the person I talked to when I called. I think the names were Susie and Benjamin... They helped me out with everything while being careful about social distance. Truly great company. Do whatever you can to keep them.

Salvador R.
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Luis and Susie are amazing people ! I totally recommend this establishment , perfect customer service and attention, the truck was clean and ready , no delays , even with this pandemic they are extremely professional, thank you Luis and Susie

joseph R.
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Terrible online setup, little issues with back door latch and Passenger doors not shutting properly, but customer service was top notch. I couldn't have done this rental without the great guy who helped me out from pickup to checking in. Thanks man

Devin A.
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Customer did not leave a comment.

Matthew K.
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Customer did not leave a comment.

Nikki E.
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Customer did not leave a comment.

Jonathan G.
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Overcharged!! Need refund!!

Alyse G.
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Stanley and Stacey (I might of gotten their names wrong, I have horrible memory), were GREAT! So sweet and helpful! Made my moving experience that much easier, especially during these times.

Kevin P.
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Gate code maybe to exit with and to enter and drop off after-hours maybe.

Rajendra P.
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I got the best service

Sara J.
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Extraordinario el personal Symore lo máximo el hombre

Edgar C.
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Customer did not leave a comment.

Matthew M.
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The rep that assisted me was professional and efficient. Great experience.

Bismark T.
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Your staff is good at taking credit card information (money), but they did not care about the next steps to download or the information need to complete the reservation process (services). You have to disclose that the driver has to upload his personal information such as pictures or driver licenses. The driver have to choose before enter credit card information.

Paris M.
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Fraudulent Business. Charged more than triple what I originally paid. Forged mileage, criminal operation. Disputing the charges with my bank, reported to U-Haul Corporate, and going to file a police report.

Reginald D.
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Customer did not leave a comment.

JP L.
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Online check in process is poor - takes long, is unintuitive, and much worse than an in-person experience.

Josef O.
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Friendliest and most helpful staff around!

laura B.
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They treated me great! 10/10

bobby M.
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Everyone was really Great! I think the young lady name was Susie? Ahhh, Im not sure sorry...but she was the BEST!! Comforting and welcoming smile, great sense of humor...pleasant. I would hire her in a heartbeat. And then upon returning the truck the gentlemen was very kind, smiled and respectful. whomever manages the place is doing great finding such wonderful employees i'd say.

No reviews have been submitted for this location.

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