Customer Reviews for Bailey Rd Boat RV Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bailey Rd Boat RV Storage

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JERVIS A.
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isacc A.
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This Uhaul location is great. Best rental people in town.

Nekeesha R.
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Latrisha M.
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JUAN G.
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MARIA L.
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George M.
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Service was fast and easy no complaints here.

STEVEN GERONE R.
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Frank H.
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great service, Thank You

William K.
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dan W.
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Bhupinder D.
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The person at this location were great and very helpful.

praveen S.
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V Good

JOYCE A.
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All went well

liesel L.
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Maurilio M.
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Maurilio M.
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Rodney C.
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Michael S.
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Tell other dealers if their not going to be open then don't rent U-haul trucks out.

FIONA S.
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Got a call from the manager after a self drop-off telling me that the equipment I returned was not the same as the one I picked up and that the equipment I returned has been reported missing weeks prior. This to me implied that I had somehow switched equipments or stoled something. I was very upset with that implication and what had happened was that they had hooked up the wrong towing equipment to the van. This would have been easily ascertained if he had called the pick up location before calling me make accusations. Very poor and demeaning service and I would not recommend this location. Involving a customer before doing any research in itself implies the customer had done something wrong.

STEPHEN O.
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EMIL J.
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MARKESE PHILLIP B.
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Toby L.
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Michael K.
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When ordering a car hauler, I am required to state the model and year of the vehicle. so when I put the car ( 2018 Toyota Corolla) on the car hauler and want to exit the vehicle, you cant get the door open because the trailer finder wells are to high. This is something U-Haul should also post when choosing a car hauler.

SUE M.
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Joseph M.
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KEITH DONALD M.
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Joe M.
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ROBERT R.
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Ofonime N.
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Beau K.
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Location is just for pick-up and drop-off. I wish moving blankets were available for rent.

norman B.
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Check your on line order to verify that you are getting what you need correctly. My order on line wasn't correctly right on the TRALIER transportation. It was a truck not a xar an there's no TRALIER or dolly Rental for trucks.so Check your orders. I had to buy a towing hitch to tow truck and wasn't able to use transport

Wayne H.
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The owner/employee came out of their office when I drove into the lot. That was a good thing because it made dropping off the trailer much easier. Plus the employee did all the work of disconnecting the trailer and moving it to a location he wanted to place it.

Cheryl K.
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REYNALDO R.
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Check the equitment lighting in person before living the location.

William C.
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Charles N.
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Mallory W.
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Eric G.
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RYAN W.
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Alan K.
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Masele I.
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JOHNNIE G.
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Drop off was a breeze. In and out in no time.

Ellezmer L.
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perfect service. I called to confirm if equipments were available and lady said they have not received any returns yet but they had the trailer ready. i knew it was a possibility that it may be out. few minutes later, lady calls me back that a return just got received so i dont have to go anywhere else to rent it. in the past, no uhaul place I went to ever done that. great place.

VANDER LEE B.
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The location was ok. Needs more parking room. The representative was very friendly!

FRANK K.
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NICK F.
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Very clean truck. Staff very friendly and welcoming

DANIEL ALBERT A.
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John D.
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James M.
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GWENDOLYN C.
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James L.
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If Uhaul made pickup trucks available here, it'd be great. No complaints, thou. Great service, easy process.

MATTHEW L.
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We were upgraded because our original location did not have the right size. Somehow, a $30 fee was added for trailer protection which I am almost positive was not on the original request. I think it was added prior to transferring our rental to Bailey Road and would like to see the original order. Extremely disappointed the original, fill out the blank, form does not seem available so Uhaul can add whatever they want and there is no proof otherwise. I will be glad to recognize my mistake, if it was, however, I think I adamantly did not check that box when I made the on-line reservation.

Joshua G.
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Had a great experience all around.

Susan Z.
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SHARU POTHEN O.
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Ryan was extremely nice and friendly .. everything went smootly and the vehicle was clean.. couldnt have asked for a better Uhaul experience..

SHERLYN B.
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Excellent Service!!!!

DENNIS MICHAEL J R.
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I don't think things could have gone any better. The management was courteous, the truck was clean and ready, checkout only took a couple of minutes. It was a great value and convenient (I'll never use my pickup truck again to move). The management even helped me retrieve a personal item I left in the vehicle after hours on a Sunday. I highly recommend U-Haul and the Bailey Rd / 101 Manvel location.

Peter F.
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Ryan B.
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Wayne T.
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GUENA S.
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Ryan was an awesome representative of your company!. He is a keeper. Renae Scott

Fred M.
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Heather H.
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Nothing! The Owner/Operator is excellent! Very helpful and friendly! Thanks for helping us with a seamless process!

Cody M.
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JAMES W.
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Great service!

Shari C.
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Such a pleasant experience! I haven't used u-haul in a while and it was such a great experience. I love the ease, being able to do everything over the phone and the flexibility it gave me especially since I have 2 toddlers.

Marie A.
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RON S.
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TOREY T.
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Heather R.
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Arthur T.
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Monika D.
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David S.
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The process on obtaining the combo for the keys need to be explained a little bit better on the website.

DEBRA C.
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JAMES A.
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PHIL F.
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Michael A.
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Rachel R.
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Ana Maria S.
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Michael K.
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Clifton J.
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Darnell C.
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Brian H.
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Very convenient location to Silverlake area.

Steven F.
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Ray N.
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Lan T.
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Friendly staff.and good customer service .

Nick G.
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My price was 75 total from previous times renting car hauler and went up to 120 after all was said and done this time. I didn't mind the 75 but you guys lost my business.

Gerry C.
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Jose B.
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Brian Hood was very helpful and actually prevented me from renting the wrong equipment. I was in the process of renting a car towing dolly, Brian reviewed on my reservation and saw that I would be towing an 1975 VW beetle and a Towing dolly would not be practical, A Car trailer would be safer. Man! was he right. Thank you! I really appreciated his concern, Saved me from having a lot of problems.

mickey V.
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Jorge P.
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I wish there was more tie down points inside the trailer. It is always difficult to tie things down to just two rails.

JORGE P.
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The customer service call center is horrible - spoke to a supervisor who was unfriendly, rude, and refused to help me. I was trying to return to the same location I always use and they made me drive an extra 20 minutes to return the trailer when the other location is 5 minutes from the house. Horrible service. I guess that is what we need to deal with to get cheap prices

April R.
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I was significantly overcharged for 166 miles that I did not use plus fuel. I have emailed several times with pictures as evidence of the miles I drove. The starting miles were incorrect which I entered when I picked the truck up and I took a picture of the mileage as instructed. I have emailed about this dispute several times and have not received a response. The lack of response results in the assumption that this deception is intentional, which I hope is not true.

Libby M.
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Ronald E.
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Dirk J.
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Michael J.
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No reviews have been submitted for this location.

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