Maintain your trucks better, train your people. Have better communication between the company and the locations. Fix your customer service system. I've been a loyal U-Haul renter my whole life, but no more. Will not be recommending U-Haul either. Especially since I was supposed to hear back from a manager and have yet to receive that call.
Jodi P
Bailey Rd Boat RV Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Pearland, TX 77584
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The location is convenient.
Michael FThe place is a bit of a dump. Terrible driveway. Charged an extra $20 to drop off at night which I have never had top pay at any other location. Will be contacting Uhal corporate about this. Absolutely ridiculous.
TROY PLocation overcharged me by $20. Called and emailed numerous times both at the drop-off location and u-haul customer service, who promised to reach out to Bailey Road location to finalize refund. It has been months and still no response. Very disappointed with how u-haul and its affiliates conduct business.
Leonard HVery good
Sivakumaran S