None
joel lander
Customer Reviews for Bailey Rd Boat RV Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I received the van the fuel was marked as full but it was actually between 3/4-7/8 full. Additionally, U-Haul is marketing 16' box vans as 20' box vans. I understand they attempt to use the nook over the cab into the calculation but still come up short of 20'. This is incredibly deceptive marketing. Additionally, it put me in a position where I had to calculate the risk of leaving the door open and let the items I was transporting hang out the back while transporting. This was despite renting a 20' van that should have been able to accomodate 20' long items. The one positive note was the young gentleman manning the desk when I returned it. He was very professional and apologetic for the issues, even though they were/are most likely out of his control.
Jeffery MurrahNice
ARLES ZUNIGA HERNANDEZChad Johnson went beyond his duty very helpful informative and attentive to customer needs, you need more employees like Chad Johnson he could be your blue print
Roberto bovellI rented a trailer for the day. It was in the contract to have it returned by 1030pm. I returned it by 6pm. The office was closed so I parked it in the back lot as told. When I got my final bill, I was charged a $20.00 after hours fee? There needs to be a better system than that or I should have been told it would be 20.00 dollars more if returned after closing.
PATRICK STRAUCHReceived the wrong dollies, had to spend $70 on one from the store due to location being closed.
Nicole WilliamsWe have used this location for years, its the only one I trust! Very friendly and helpful!
liesel LibertoRepair the visible Dents before lending and Fuel trucks to Full before leasing so there will be no discrepancy upon returning. Also,unlock hidden charges at the time payment over phone with credit card ( not when bank statement arrive).IEU...rental taxes,interest rate)as my Rental in November 2023
Rhonda JohnsonEverything was great quick and easy to book and return
DORIS PERRYThe return parking location wasn't too clear, but made it work.
Michael StevensGreat experience
Hubert JonesEasy after hours drop off!
christopher gravesGrant did an incredible job checking me in. He was very friendly and made the drop off process very easy. I would recommend the service and this location to anyone. Thank you!
robert weemhoffOne lady helped us in the morning and a man in the evening. They were both very nice and accommodating. Very friendly. I would definitely come back and recommend them to anyone I know who is moving. I have been to few other stores. They were most friendly.
FRANCIS COMENDADOROnly thing wrong was they didn’t have a trailer hitch that fit my vehicle
Tim BlakemanOne of the tires had several threads showing…could have been bad if it blew on the freeway. Also online when asked what kind of vehicle I was towing I put Tesla M3P…the car hauler messed up the bottom of my car. My car sits to low for that trailer. The trailer latched onto my undercarriage and bumper and was pulling it off when trying to back it off. I had to get innovative to get my car off the trailer without causing more damage, including putting more than the recommended tire pressure(trying to raise my car up), using a tool to hit and wedge my undercarriage off of the trailer where it was latched, and balling up the tire tie down straps and shoving them behind my front 2 tires to make the car go up as I reversed. Scary situation, could have been much worse than the damage it caused.
Chance NoelMade one-way reservation and only used the rental less than 6 hours (picked up vehicle at 10 am and dropped off by 3 pm). This location was already closed by 3 pm and ended up charging extra day rental. Uhaul website really need to improve all these moms & pops rental locations with more accurate info (i.e. operating hours). Folks rent uhaul vehicles and will be busy moving and packing instead of checking for updates. If a location cannot handle the reservation/details, then it needs to do better to inform customers.
Leonard HoarauConvenient to us and friendly staff. Just ensure trucks have the gas it states. Having to stop for gas within 3 miles was a bother, but the light came on and we had no choice.
nicole royalGood trucks. Awesome staff.
Jayasuriyan ManoharanVery Friendly Staff
Demetrius CampbellLeft front wheel has a bad wobble. Right rear tire has a slow air leak.
James McClainFast easy and friendly
Thanh TranThe staff is always friendly and professional and very helpful
Jennifer EllisI’m big on customer service and although the process was quick I had an issue with the lady who was there. There was a cat in the building and I said 3 times that I’m highly allergic to cats, I’m also pregnant I want to have to worry about is having a reaction due to a lady who was not taking me seriously. The lady laughed and didn’t move the cat. My husband had to finish the transaction due to the cat coming close to me and she still did nothing to get the cat. It just felt like she didn’t care which is not my normal U-Haul experience.
Chelsea WhiteEasy process , People were great
alton bakerVery friendly staff. Good Vehicle.
anindyo royThe pricing was extremely pricey, and definitely wouldn’t do U-Haul again. I did enjoy being able to pick it up at night but that’s about it.
Cheyenne EstelleVery easy and nice people to work with. They had what I needed and got me in and out quickly. And the return was even easier. Great location to rent from
RODNEY SIMMONSWas helped out every step of the way and even helped with placing the trailer on. Helped with function checking as well.
Cesar AlonsoExcellent service! Have rented here several times now and had a great experience each time. Highly recommend.
Mike HergertAlways love the services this location provides
Denise RichardsVery kind and helpful
Chakravarthy SadecharanRight now, no I would not recommend this location normally I would, but the condition of the trailer below way below U-Haul standard that I’m normally use to. The trailer was filthy I have pictures but was not allowed to upload them. I had to spend an hour cleaning it out then another hour to let it dry before I could use it. Highly disappointed.
JERMAINE JACKSONEveryone that assisted me was helpful
GARFIELD TEIXEIRAGreat customer service
Rudolph VargasThis was so easy. Can’t think of how it could be easier. Staff very friendly and answered all my questions. Return was great as we dropped off on thanksgiving day. We got our final cost the next day. I would use this location again.
judith steansEasy reservation and return. No issues
Denise ParkerBrakes peddle went to floor, don’t feel it safe . Front window very dirty hard to see out. Also location very dark hard to see anything at night.
william wilsonNothing you all did a great job Thanks
Steven PantojaCustomer service is great I will go back to this uhaul … and I will recommend this location anyone who live in pearland …
LINDA REYESAs always, personal are efficient, respectful and very professional. That’s why U-Haul are #1 in United States for moving, transportation. Again thank you Bailey RD store personal.
Alex LopezThe van was hard to start at first. Like it didn’t want to turn over however once I got it on I didn’t have any other problems.
kemesha hallGreat customer service! Prices are affordable! Easy process. Check in was fast, and returned truck with no problem. The guys working there was polite and knowledgeable.
Rochelle FieldsYall are great, keep it up!
Keleigh GoggansPerfect and organized business .
MASSOUD FATHIThese guys always take care of my rental needs.
KELLY LOOPERThere was not a lot of space to park when I returned the vehicle after-hours.
Mark Mack