Customer did not leave a comment.
Gabriel B
Customer Reviews for Bala Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was perfect from start to finish. Thank you!
Don SJamie & Felix are Amazing. I will come back to this location because of them. Great Customer service.
Nicole SLocation told me that they had a secured parking lot for my car that was a lie, 2nd uhaul van was dirty,smells of Marijuana just like the office and both workers in the office, 3rd uhaul van had a halt tank of gas and picked up van at 8am return it 1015 and only went 4 miles from where I picked up the van charge 50.00 dollars . That' Location and when I call customer service and the representative got rude on the phone I just hung up and said uhaul never again
Ronald ASuch a tiny space, but Mr Fluffy made up for it. He was so helpful, kind, and accommodating.
ELIZABETH KGreat customer care
judith hVery easy check in. I rent from U-Haul intermittently and always look at this location first because it's efficient. You just need to order your vehicle in advance since it's also a mechanics garage so they don't have a parking lot filled with trucks like the larger U-Haul offices.
Don SVery friendly staff.
WILLIAM JHard to pull into, minimal room to park, personnel barely respond to customer dropping off vehicle.
Andre Jvery effecient with providing the truck, warmed up ready to go. Thanks!
George S1. At 10AM, the day following the rental, I receive a text saying I had not returned the vehicle. It was returned (4PM) 90 minutes before it was due (5:30PM) and I handed the keys to the same attendant who checked me out. 2. As happened last time I rented a short-haul truck from this facility, I was charged for a fuel charge after I had put gasoline in the truck and returned it at a level above where it was when I received the truck. In this case I put in $10.00 = 3.1 gallons of gas for a 9 mile trip but got charged $7.12 for 2 gallons of gas, U-Haul supposedly put in the truck after the return. I would appreciate a credit for that $7.12.
Brian FWould have given 5 stars except the left front tire was pretty low on tire pressure upon delivery.
Mark GPaperwork indicated I had a full tank of gas. Tank was in fact half full, but I had to fill the tank to avoid the risk of a penalty. Pretty sneaky if you ask me.
ANTHONY LThe two gentlemen who were working in the office were great to work with.
David FSomewhat unclear where to park- driveway was pretty small. Easy process though.
Jon MExcellent transaction from start to finish. My truck, ancient though it may be, was waiting for me Monday morning as planned, and there were no hitches in my use of it for the day. Very amiable and pleasant Personnel to work with also.
RICHARD Cthe only hitch was that the mileage was recorded incorrectly at the start and we were overcharged at first, but it was fixed when we pointed it out. (we took a photo at the start of the ride.)
KATHERINE MIt was easy to pick up the truck, however the dolly I was provided did not function properly. It was very hard to pull, the tires were not working properly so it was useless during the move
Kennedy BStaff was very nice and helpful. Getting into and out of the location can be really difficult during rush hour.
Fred CBala was a small service (not gas) station right on the side of the road off the Skuylkill Expressway ... not ideal from a parking standpoint but the service which I received was fast and professional. The van was parked on a side street across the way from Bala and was easy to access and drive away.
Frank GNothing comes to mind as the pick up line as easy, fast and convenient just like the drop off.
Andrew SEverything was easy and perfect!
James WAvoid this location at all costs. There is clearly fraud going on here. All equipment was returned on time with NO damage. Was charged $178.00 for missing equipment that was in the truck. Also nearly impossible to get to the location due to traffic. Avoid this location and these people. Not trust worthy, not safe.
William SFriendly, helpful people. Great experience. Highly recommend!
lisa fThe previous renter left quite a mess - they spilled what appeared to be house paint on the rear bumper, and the cargo area had quite a bit of debris - I had to sweep it before loading. Hard to believe the vehicle didn't even have 7,000 miles on it
Dhruva RExcellent and quick service. Convenient location.
Jason CDropped the vehicle off after hours and checked with the location in the AM. the person there was very helpful and check in was easy.
Adam FI own a business 1.5 miles from Bala Motor Sports and have used them for years. I rented a Van and only went to my store then right back 3 miles because the Van was not large enough. The next day I rented a larger truck and drove 140 miles for my delivery which was $180. My issue is that yes I made a mistake the day before but not a $75 mistake. They charged me for miles and gas that I didn't use. I have called and emailed but I am always told the person who takes care of Uhaul isn't there and they never get back to me. They've been the place I go to for 10+ years and only there, 6-10 times a year. This is the first time I needed customer service, so I can't help to take this situation personally. Very Disappointing.
justin HThey were fantastic to deal with! Denise helped me with the reservation along the way and the guys at the desk were great when I arrived to pick up the truck. Would highly recommend them!
Heidi JApp would not work, by some grace of god I finally got into the return truck process instead of it refreshing. The main issue after was that pictures would not upload, especially on the photos of the truck page, uploading more than one would clear all of them. Truly an awful app experience
Talon SRadio did not work. USB port did not work, cigarette lighter to use for charging did not work.
SUSAN DVehicle was not ready at the reserved time. No bathroom.
Andrew MHad a reservation for 10AM but did not receive the truck until 10:40, which cut into the moving time when I only needed the truck for 75 minutes. U-Haul personnel were awesome at customer service, very helpful and snow removal caused a slight delay (5 minutes) but with only one other customer on site it seemed a little unorganized that they didn't go to get the truck from an off-site location until after I was there for 15 minutes. Still happy with my rental, cost and service.
Brian FWent very smoothly and will definitely return when i need to rent a van again!
Dennis NFriendly
LEONARD WImprove the ambiance of the U-Haul location in Bala Cynwyd. I have used this location twice as it is the closest to me. It just feels like I am engaging in some nefarious activity when I am only renting a van to help a family member move.
MARK FEverything worked like clockwork
Steven ZTraffic on Belmont Ave backs up past Bala Motorsports, making it difficult to get into or out of this location. There is minimal parking available at this site, and because two towing vehicles were parked in front of the building, I had barely any room to park the U-Haul truck, barely avoiding other vehicles and objects. There was no room for the vehicle that was picking me up. Most customers would find this too stressful.
Brian SPerfect for our needs. Easy to interact with the staff. No waiting at either end of the transaction.
Bridget FThe people who work here are friendly and helpful
gerard cThey keep charging me for miscellaneous amounts and won't tell me why and what for.
Harrison WThe personnel was surly, rude and impolite. The worst customer service I've ever experience with Uhaul.
Christopher MI rented a 10' truck. The ignition switch was broken (I was unable to turn the key from the lock position - I had to leave it in ACC for the duration of the rental). The parking brake stuck - I was able to smell it burning. Equipment needs to be inspected between rentals!
Dhruva RGreat location and people. thank you
Alexander DThe people I dealt with were very good. My only concern was the limited physical space in a very heavily trafficked location.
MARK FThe truck wasn’t there when I arrived at the scheduled time. There were some items left in the truck from a previous customer and there was almost no gas… couldn’t even make it less than five miles to my home! Literally it was chugging.. not a quarter tank like I was told. Otherwise, it was ok. Got the job done.
Jennifer BTruck was returned after hours. They did not reconcile the final invoice until the following day. I drove the truck a total of 19 miles but they charged me for 29 miles. Thats an extra $20. I don’t like when business swindle their customers.
Richard SVan smelled like cigarette smoke. Tire pressure low and/or monitor not working on right front tire
Jeffrey RHave a serious conversation and training with this dealer/location to help them understand that they “also” represent the U-Haul brand as much as they do their primary business and that this experience and sounding aggravated when called to check on final billing is not representing the U-Haul brand in the manner that continuing U-Haul customers would expect - especially when the hit charge that showed pending on my credit card dropped off and my concern was that he wasn’t going to get paid for the transaction.
Jeffrey KHonestly, this location gave me the best u-haul experience I ever had. They were a great group of guys.
Robert MThe price quote tool online is misleading. I put in an estimated distance of 75 miles and it showed a quote for 75 X $1.09 per mile + $19.95. I drove approximately 75 miles and was charged for the per mile rate X 100. If the charge is the same for 100 miles as it is for 75, then a different rate for 75 miles should not be advertised. It is false advertising.
Corey SIt was transactional and the mechanics did their job. This is an automotive garage and there is limited parking and no crosswalks. I wouldn't send my Mom or wife here to pick up.
JASON Tgreat employees with a great attitude and smile
Yoel DGreat
Andrew TGreat experience beginning to end. The staff were friendly and explained the process well, the truck was clean and in great shape, and no issues with pick up or drop off. Definitely the smoothest part of moving!
Jane GJamie and Denise were great! The rental was efficient and affordable.
Dennis NOne of the blankets was covered in dirt and therefore unusable
Richard M