Awesome experience! The van was in prefect condition and the storage unit representative was very friendly. I will definitely rent from this location again and recommend them to friendsJoshua B.
Customer Reviews for Ballinger Heated Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was very professional and congenial.Jane P.
That van needs new rear tires. They are bald- not safe to rent out to drivers.Kathy W.
Customer did not leave a comment.Allison L.
This guy is awesomeMARAM H.
Customer did not leave a comment.Rafael C.
Like the small office feel of the overall process which made it easy to understand and work with. I had to modify my return date and time which was very easy to do. Big thanks to the staff at this location.Randle I.
Customer did not leave a comment.ROBERT W.
Customer did not leave a comment.Michael C.
I rented a dolly along with the truck. When I arrived to the location I was informed that u-Haul does not provide them with dolly's and that the truck I rented did not have one already in it. I was told I would need to go to a different location to get the dolly I rented. I ended up taking it off of my order because I didn't have time to drive to another location to get a dolly and had to borrow one from a friend. Very frustrating and would not have been able to complete my move if I didn't get lucky with my friend having one.Benjamin M.
Customer did not leave a comment.Timothy M.
Customer did not leave a comment.JUDY K.
Customer did not leave a comment.Amanuel F.
Customer did not leave a comment.Kylee J.
Customer did not leave a comment.Morgan B.
I was redirected to this site further from my house. I had to do most of the â€œpaperworkâ€ myself, uploading pictures, etc. I did everything and you get paidEd W.
This company is a total nightmare. Just had my 3rd worst experience with U-Haul. I'll never use it again or recommend it to anyone.ANDRIA K.
The dash prompts stated it was in need of an oil change and the another dash prompts was that the right rear door ajar which it was because I checked it each time I was loading or unloading. At least this location, Ballinger Self-storage provided assistance where needed; whereas, your location at 165th & Aurora cheated me on my bill and I will not go back there again, especially, with the cocky, young punk of a manager who's working there!John E.
I appreciate how smooth things went. I appreciate also the friendly nature of the person who helped me!Anna B.
No improvement necessary. Sean was super helpful.April G.
Very helpful rental office. Thankstim R.
The truck was dangerous to drive. The play in the steering wheel was awful. The transmission seemed off. Not an expert on cars, but had to keep shifting into 3rd as it seemed drive was not working. I'm sure you're aware. There's no way you couldn't be.Marie S.
The staff at Ballinger Heated Storage are excellent and add to the quality and utility of U-Haul's product.Christopher H.
The equipment that I ordered was not provided to the site by U-haul. When I arrived at the site, I could not obtain the key code from my online U-haul account to pick up my key to the truck. This delayed the start of my move, as my movers had to arrive later than planned.Caroline B.
Awesome. Always friendly and very helpful.JOHN NEWL B.
So far I would say everything is ok as it is. Nothing to improve Already excellent!Librado F.
No complaints, great place and people.Jamie S.
Was charged for a dolly that wasn't given to me. Requested a credit with no responseTammy J.
Guy at desk was great!Jeff H.
Customer did not leave a comment.David O.
The person manning the desk was not pleasant. She seemed very inconvenienced that I was there to pick up the truck. The vehicle had some issues with its transmission (it wasn't shifting well internally- it was an automatic and I shifted to D to drive. It would rev very high during low speeds and then clunk once it got to whatever speed/gear it wanted. )Angela K.
Truck ready as scheduled. Fantastic serviceSamuel S.
The phone/web experience did not match the instructional video - no prompt to photograph exterior of the truck, code for the key box did not appear (during hours so employee was able to give me the code). Overall price was much higher than expected.Gregory L.
Customer did not leave a comment.Amanuel F.
Disgusting and old van truck, no back up camera, no power locks or widows, floor got hot due to engine. The door had to be slammed shut, awful ride noise and smell. Honestly, it comes out to the same price as Home Depot box truck rentals and those are 2020+ model trucks with smooth rides and technology so go there. Saving grace from 1 star is the staff at this external location are very helpful and friendly.Edwin A.
The mobile checkin process wasn't working. I could do up to the taking the photo of the mileage and then it stopped. Thankfully it was during office hours so the kind lady at the desk was able to check me in. You need to work on the website and mobile check in/out processKerry T.
Customer did not leave a comment.Heather B.
Truck was badly out of alignment and the passengernsiee mirror would not hold in place, making it very unsafe to drive. Road side service had to come fix the mirror. Truck was dirty. We had to blow it out before we could load furnitureKetira G.
Easy and efficient rental process. Site Mgr. was friendly, informative and professional.Steve W.
Customer did not leave a comment.Analeigh S.
Customer did not leave a comment.Brian O.
It was an easy and fast check in process and the staff were super friendly.Nicole P.
Ballinger Self Storage were top notch and made the process very easy.KEVIN R.
Great service and went above and beyond to secure a dolly for me to use. Will definitely be back next time if anything. Thank you Ballinger Heated Storage Team!RAY D.
Van smelled like manure. It was so filthy we had to buy tarps to protect our belongings. Worst U-Haul experience ever had.Michael G.
Fast, friendly service. Mobile check-in and unattended key drop off are pluses. However, where to park the vehicle when returning could be marked better. Difficult to park in such a small parking lot.Athena K.
Customer did not leave a comment.Victoria D.
Great service!Winfred C.
Customer did not leave a comment.elaheh G.
Reply to customers emails regarding fuel charges, which was sent with pictures before and after use. 4 miles traveled. 1 gallon added, you charged $14.Chris B.
Customer did not leave a comment.Amy C.
Customer did not leave a comment.ryan J.
The automated checkout process on the app was very confusing and I had to finally go inside to finish checking in, and the guy there was having a hard time, as well. Maybe simplify that some for everyone?Chris M.
Got charged an additional $16.50 for fuel that was returned at a higher level than the level I received it at. I have pictures of them both. You don't have the option to do anything with the truck before signing the contract. Didn't get the keys to check that. In the 31 miles I drove and putting 4 gallons in apparently they needed an additional 3 gallons of fuel in a 31 mile trip. 7 gallons for 31 miles is excessively insane. Already spending over $100 and the additional $16.50 is not rightJORDAN P.
Exterior of the van was dirty - interior was somewhat dusty. Worked fine mechanically.STEVEN W.
Customer did not leave a comment.HENOK D.
I tried using the contactless online method of pickup but the website was unresponsive and wouldn't complete the process. I tried calling the support number provided and it said I would have a 55 minute wait time. If it wasn't for the staff onsite it would've been a nightmare to complete my pick up. You really need to fix the online experience to be more lenient for slower connections.Mycah M.
Customer did not leave a comment.JOELY A.
I estimated the mileage I would use but used significantly less. I entered the actual mileage used but will still charged for the total of the estimate.....not sure whyCarol C.
Great serviceDeborah W.
The experience was the best I have experienced to date, the customer service was above and beyond any UHaul rental in the past. The professional, friendly and positive customer service was perfect and the paperwork and instructions went so smoothly! I rarely complete surveys, although I believe that I must give praise when it is due and I hope that you express my comments to your management in your corporate office as they must know that they have an employee with great value and I hope they will recognize him for his amazing customer service. Thank you, Kim BarretoKIM MAE B.
Truck was clean but not good in driving. Also, gas tank was not fully filled. I had to pay extra to fill up the tank. I complained but nothing happened.PARTHA SARATHI B.
Your after-hours dropoff instructions were confusing and the app didn't work. It kept asking me to take the photo again and wouldn't let me continue. I had to give up.BLAINE H.
Customer did not leave a comment.Ciprian N.
Customer did not leave a comment.LAURA K.
No improvement necessary!!! Ballinger Heated Storage met us step for step with every mishap we had during our 2 day move. They passed on important messages and reached out when we were not showing up as planned and helped problem solve so we got a wacky move accomplished. I cannot recommend this company more. The vehicle was clean and new. Excellent service!CHARLES C.
Customer did not leave a comment.DAVID B.
thanksMALLA REDDY C.
Keep your inventory on your website updated. I ordered packing blankets and you were out, which honestly is fine, but I still got charged for them so it was kind of a hassle to get them removed from my invoice.MACKENZIE R.
Customer did not leave a comment.SUSAN T.
Customer did not leave a comment.Joanna F.
Customer did not leave a comment.Jon M.
Customer did not leave a comment.DAVID W.
The cabin smelled like ass. Everything else was great.AARON K.
Very impressed with service.BENJAMIN D.
Customer did not leave a comment.Cassandra J.
Bothered that the utility dolly I booked was not available and had to pay extra for an appliance dolly. That ought not happen, but that's not the location's fault.WILLIAM R.
Customer did not leave a comment.ALLISON B.
Why does it take so long to check in/out.?RODGER LEE Z.
Easy in and out. Did the virtual checkout so I was able to pick it up early in the morning. I was even there an hour before scheduled and was still able to get my vehicle. No waiting. No hassle.Darrell M.
Customer did not leave a comment.DAVID W.
Customer did not leave a comment.MARK JOHN S.
Great experience overall! Friendly and professional service!ANNA B.
Jay, the person at the desk that helped me was the nicest most knowledgeable employee ever! I would go back there for sure.Karen G.
Customer did not leave a comment.Machelle H.
This is the second time in the last 2 months that we've rented out a uHaul. Both times, we opted for the 24/7 truck share program so we could quickly and efficiently check out the truck. Both times, it didn't work and it has taken the sales associates almost an hour to check us out. For this time specifically, we had a reservation confirmed an hour before the location opened. We showed up, but we couldn't actually check in until they opened (at 9:30). They still wanted us to have the trcuk due back at the original time and they took almost an hour to check us out - so our 4-hour reservation was cut almost in half. All of this is to say, we probably won't be using uHaul again unless absolutely necessary.ASHLEY JENICE H.
Customer did not leave a comment.Roger Max G.
Customer did not leave a comment.Matt A.
Customer did not leave a comment.Brady B.
Customer did not leave a comment.Eun H.
Customer did not leave a comment.HAROLD S.
Customer did not leave a comment.CLARISSA D.
Customer did not leave a comment.Jeremy M.
Customer did not leave a comment.George M.
This is by no means a criticism of the employee, Jason (I believe) but the van had been returned 3 days prior and the former renter did not complete the app return, thus locking Jason out of not one but two vehicles. It took him calling to U-Haul, explaining the problem, waiting for a call back from a supervisor to unlock it. A better app system or procedure needs to happen. This took almost 30 minutes. Jason was great but, still, not the best experience!Pamela F.
Assistant working the front-desk on the last weekend of the month should be trained in advance and familiar with the software.Maxwell D.
Stop the false advertising: Ads for $19.95 Starting. Then after using truck for 3 hrs and maybe 30 miles charge was $50.00. Really?? U GUYS ARE RIP-OFF ARTISTS. PLAIN AND SIMPLE!!Melvin B.