Customer Reviews for Balsam Lake Hardware Hank

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Balsam Lake Hardware Hank

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Rickey R.
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I did an after hours drop off and that was very easy to do. I have dealt with personnel at this facility before and they were all very nice and accommodating.

scott G.
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The employees at Balsam Lake hardware are great to work with!

Adam M.
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Great customer service.

gordon D.
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Customer did not leave a comment.

Keith D.
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Customer did not leave a comment.

Flora D.
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This person told us we "would not be charged" if we went over our miles and that we had paid in full on pick up" but he mapped us to the wrong drop off point, we drove like 26 miles further and we charged an additional $11 DESPITE brinign it back with much more gas than when we picked up. NOT happy AT ALL. This is the only game in town in NW Wisconsin. They did not have the size truck we wanted. Thankfully, we only have to use UHaul once every few years. Rarely a good experience.

ROBERT T.
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Lynnette M.
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CHARLES R.
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Erick S.
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Take the 75mph limit off the truck!!!

Danelle M.
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Very friendly staff, and helpful. The customer service agent was very timely in letting us know that there wasn't a truck in our town, but where to find on in an adjacent town.

Craig S.
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Customer did not leave a comment.

Thomas T.
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Employee approached me outside while I was figuring out the dropoff. He made the dropoff very smooth and quick.

Thomas E.
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Nothing! It was fast, easy and super friendly!!!

Mark G.
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Customer did not leave a comment.

Tom A.
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EDWIN S.
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Mark B.
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Quick, easy, friendly, and helpful

ROBERT T.
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Susan A.
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Quick and easy check in. Location excellent. Service excellent.

Lynnette M.
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Customer did not leave a comment.

Timothy S.
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Truck was very clean, and ran perfectly. Our rental location, Hardware Hank in Balsam Lake, WI was nothing less than amazing. They were extremely helpful and accommodating. Would definitely rent from them again!

JACQUELINE B.
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Always great customer service

DAVID B.
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Customer did not leave a comment.

BERNARD B.
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make sure the passenger door closes

Diane H.
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Customer did not leave a comment.

david P.
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Keep up the good service, thank you

Dayne B.
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Service was Great. And understanding

Charles K.
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Customer did not leave a comment.

James S.
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Nice job!

Bethany S.
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Tammy M.
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DAVID B.
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Jonathan L.
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Charles L.
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Easiest Uhaul rental ever!

Raymond G.
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Kelly A.
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Your computer system is always locking up or going down. Very inconvenient. This puts the people in an awkward position.

Howard N.
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No comments.

brian M.
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Customer did not leave a comment.

jill J.
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jill J.
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Elizabeth D.
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Excellent customer service! Hooked everything up and made sure the lights were working. Definitely better than other locations I've been to.

Anna T.
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Customer did not leave a comment.

John P.
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Very pleased with the whole experience. Thank you

Robert Q.
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Customer did not leave a comment.

Bradley W.
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Katie D.
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Absolutely the best! The guy who helped me went over and above. Knowing I had never pulled a trailer and helping me install the hitch in the rain, and making sure I was ready to go!

Richard M.
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Customer did not leave a comment.

Lawrence K.
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The clerk who handles the u hauls at this location is very nice and helpful.

GENE O.
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Josiah N.
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Pamala M.
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Fast and easy to return the uhaul I rented

steven H.
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Fix the broken cup holders. Everyone is spilling their beverage onto the floor.

rollyn L.
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Nothing that I can think of at this time. The whole process was very smooth.

Eugene P.
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Customer did not leave a comment.

david P.
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Always an excellent experience. I have rented trailers and trucks from them. Always very helpful and great people to work with.

Micky R.
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I was helped right away both on pick-up and dropping off.

ROLF F D.
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Nothing to improve; upper Midwest small-town service. I'll keep going back to Balsam Lake Hardware Hank!

Kellen T.
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Truck exterior was dirty, interior was the same.

Dorth F.
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The most difficult aspects of this rental were finding the truck of the size desired. Much effort was put into this by Ryan - greatly appreciated. Although we were not able to get the sizes we wanted and many changes were made inclusive of the day of pick-up - were were grateful for their success in locating one 26 ft especially. There would have been no way we could have packed up a home in anything smaller - with no time or alternative options available to us on the moving out date which could not be changed. Thank You Very Much!!

Dana W.
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Great staff!

Jon S.
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Customer did not leave a comment.

Joy J.
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wemdy W.
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mike M.
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Brian J.
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Jeff F.
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truck was dirty inside on floor but otherwise well maintained. It sounds like you are going to online ordering. That is very hard for us because we do not have cell service where we live, in the country that is fairly common

john L.
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Customer did not leave a comment.

Gregory N.
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Melissa M.
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Nykolas M.
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ken H.
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Jeff F.
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Vici B.
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It wasn't the location of choice, I wanted to pick up in Frederic and was still charged the same mileage. 113 miles. Balsam Lake put me closer to my destination and shouldn't have been charged that much for miles. Otherwise it was GREAT

Lori N.
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Customer did not leave a comment.

Scott J.
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Florence D.
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Post signs for equipment drop off. Staff were Very helpful and professional!

Timothy M K.
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Customer did not leave a comment.

Cheryl C.
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Customer did not leave a comment.

GREG G.
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Inside of cab was dirty with garbage left from previous renter. Back of truck had blankets and two wheeler in it. I assume they were from the previous renter as I did not order/request them. The return website link I received in my text was not working. I was able however to complete the transaction when I logged into my account through an app I downloaded.

Justin W.
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Customer did not leave a comment.

paul L.
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Very helpful and easy to pick up

MARTY C.
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Customer did not leave a comment.

Patrick D.
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Customer did not leave a comment.

Brett S.
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John H.
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Gary B.
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This was an excellent experience.

Keith O.
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Customer did not leave a comment.

Frank V.
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This vender was excellent as always!!!!!!!!

bob L.
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Customer did not leave a comment.

Richard O.
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Kevin M.
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Everett A.
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John B.
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JEFFREY R.
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Again, very nice person there to help me unhook and get on my way, Nice Work!!

Manny M.
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We made arrangements to pick up the truck in Saint Croix Falls, but when we got there, it was closed. We had to call the number we had to find out that we had to go to Balsam Lake to pick up the truck. This was all in the middle of a terrible snow storm. Not happy about that.

tim M.
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Nothing. Everything was perfect

Gary J.
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Customer did not leave a comment.

Thomas R.
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Quick and easy drop off, I was off in minutes!

Frank V.
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The most pleasant experience yet at a Uhaul ever. Great service!! Fast invoicing, nice folks. EXCELENT!!!!!!!!!!!!!!!!!

No reviews have been submitted for this location.

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