Customer Reviews for Balsam Lake Hardware Hank
(U-Haul Neighborhood Dealer)

450 reviews

907 Frontage Rd   Balsam Lake, WI 54810

(715) 485-3339

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm

Services at this Location:

Contact Us

(715) 485-3339

907 Frontage Rd
Balsam Lake, WI 54810

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6 pm
  • Sat: 8 am - 5 pm
  • Sun: 9 am - 2 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Maria M. 
Rating:
5.0

Nothing, they always do a great job!

David O. 
Rating:
5.0

Customer did not leave a comment.

Paul N. 
Rating:
3.0

The u haul mobile app is junk.

wade N. 
Rating:
4.0

All perfect. Thank you

Laura N. 
Rating:
5.0

Customer did not leave a comment.

Peter K. 
Rating:
5.0

Customer did not leave a comment.

Dean T. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

The customer service guy was very nice, knowledgeable and helpful

PAMALA H. 
Rating:
5.0

All agents I worked with went above and beyond usual service, Very impressive. I am well pleased.

Michael C. 
Rating:
5.0

Customer did not leave a comment.

Kyle F. 
Rating:
5.0

I dropped the trailer off on Sunday afternoon after the facility was closed. I had called ahead and they said it would not be a problem. I had until Monday to drop it off. I called back on Tuesday to check to make sure they had checked it in, but they had not done so yet. I was waiting for a receipt and did not want to get charged for an extra day.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Renae F. 
Rating:
5.0

Customer did not leave a comment.

Barbra S. 
Rating:
5.0

Nothing

Louise V. 
Rating:
3.0

I was overcharged $8 for some kind of insurance I did not order or accept , yet it was posted to my bill!!' Why??? I sent an em to your corporate customer service, a few days ago & yet to have this overcharge credited back to me. Bruce 612. 600.4700

Bruce P. 
Rating:
5.0

Customer did not leave a comment.

NORMAN P. 
Rating:
3.0

I was told that I was to return the rental on the 8th by close of business. I did return the rental by the 8th long before the close of business but was charged a late fee because the actual contract said 10:xx something. Customer service was terrible, It took forever on hold and the agent was rude to me. Her boss was rude as well, telling me I should have read the contract. I guess so, but I was going on what I was told, Close of business on the 8th. So, U-Haul made an extra $21 for doing nothing more as I was only following what I was instructed.

Robert L. 
Rating:
4.0

Customer did not leave a comment.

Candice M. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
1.0

Uhaul needs to know their inventory and truck locations. Any preferred pickup location is nothing more than a joke.

ADAM R. 
Rating:
5.0

Not a thing

DANIEL K. 
Rating:
1.0

Customer did not leave a comment.

thiralynn C. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Tracey P. 
Rating:
5.0

No problems with dropping the trailer off and having my return processed.

Paul W. 
Rating:
5.0

Customer did not leave a comment.

Richard L. 
Rating:
5.0

Excellent all around. Ryan is top-notch.

Michael C. 
Rating:
5.0

More pricing information for the trip. I was shocked about the price of the last rental. But I was locked in to the time frame for the rental.

TERRI D. 
Rating:
4.0

The person that helped us was very friendly & helpful.

Kim K. 
Rating:
5.0

Great people to deal with

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

mary L. 
Rating:
5.0

This rental location is top notch. The employee (young man) that rented the trailer to me was also there when I returned it. He was very professional, courteous and super helpful. I would highly recommend this location.

Mike R. 
Rating:
4.0

Customer did not leave a comment.

Jesssica F. 
Rating:
5.0

Customer did not leave a comment.

kathleen S. 
Rating:
5.0

Customer did not leave a comment.

Tracy P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Attention Dispatch: when contacting a customer who has a reservation, do not begin the conversation with the worst news. Prevent anxiety attacks by perhaps saying, “we have the size truck you ordered, but you have to drive an extra 20 miles to get it”. My poor husband looked like he was going to have a heart attack when he heard the dispatcher say, “we don't have the size of truck you reserved”. Thanks to Ryan who straightened out our incorrect contract!

Alfred W. 
Rating:
5.0

Customer did not leave a comment.

ZACHARY W. 
Rating:
5.0

Customer did not leave a comment.

JERRY L. 
Rating:
4.0

Customer did not leave a comment.

Antone E. 
Rating:
5.0

Customer did not leave a comment.

Patti N. 
Rating:
5.0

Customer service was awesome. The young man who assisted me was courteous, professional and very efficient. Job well done.

Curt J. 
Rating:
4.0

10 to 15 minutes for drop off

Chris N. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY D. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

Excellent service, quick, cordial and thorough, we are very pleased with them.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Barb M. 
Rating:
5.0

Friendly, helpful, courteous people at this location.

steven H. 
Rating:
5.0

The customer service was outstanding. Bret at Hardware Hank went the extra mile for me. He stayed after hours for me to arrive. He had the Uhaul running and warm when I arrived, and also a big smile. I can't say enough about how great this pickup site is! Thank you Balsam Lake pickup site!!!

James H. 
Rating:
3.0

Location was not open when we arrived. Hours on U-haul website for location were different from actual hours, although this was a holiday weekend return (12/27). The 24 hour drop box worked completely satisfactorily, but we had rushed to get there before their closing hours only to find out that they closed at 2PM that day rather than 5PM.

Christopher M. 
Rating:
2.0

U haul itself was fine. Quoted price at time of reservation and charged another. Kid that did reservation inexperienced. Told I signed contract at time of pick up so that's the price. Make sure u verify price at pick up.

cory U. 
Rating:
5.0

Customer did not leave a comment.

Leanne R. 
Rating:
4.0

Customer did not leave a comment.

lisa V. 
Rating:
5.0

Always good both the rental process and this location

CINDY D. 
Rating:
5.0

Customer did not leave a comment.

Siosiana S. 
Rating:
2.0

The staff was no wearing masks and many customers were also unmasked. My truck was reserved but it was returned an hour late. I was not offered any alternatives that were comparable. I waited for an hour for the previous person to show up with the truck. I will say though that the staff was very friendly and polite, while failing to take Covid precautions and risking my health. The truck did not appear to have been washed down before I got in as well.

Lia F. 
Rating:
5.0

Nothing

DUANE K. 
Rating:
3.0

Customer did not leave a comment.

LINDA D. 
Rating:
5.0

They were great. I will be back and won't hesitate to recommend to anyone looking.

gordon D. 
Rating:
3.0

Customer did not leave a comment.

Doug E. 
Rating:
5.0

I did an after hours drop off and that was very easy to do. I have dealt with personnel at this facility before and they were all very nice and accommodating.

Rickey R. 
Rating:
5.0

The employees at Balsam Lake hardware are great to work with!

scott G. 
Rating:
5.0

Great customer service.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

gordon D. 
Rating:
4.0

Customer did not leave a comment.

Keith D. 
Rating:
3.0

This person told us we "would not be charged" if we went over our miles and that we had paid in full on pick up" but he mapped us to the wrong drop off point, we drove like 26 miles further and we charged an additional $11 DESPITE brinign it back with much more gas than when we picked up. NOT happy AT ALL. This is the only game in town in NW Wisconsin. They did not have the size truck we wanted. Thankfully, we only have to use UHaul once every few years. Rarely a good experience.

Flora D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Customer did not leave a comment.

Lynnette M. 
Rating:
4.0

Customer did not leave a comment.

CHARLES R. 
Rating:
3.0

Take the 75mph limit off the truck!!!

Erick S. 
Rating:
5.0

Very friendly staff, and helpful. The customer service agent was very timely in letting us know that there wasn't a truck in our town, but where to find on in an adjacent town.

Danelle M. 
Rating:
5.0

Customer did not leave a comment.

Craig S. 
Rating:
5.0

Employee approached me outside while I was figuring out the dropoff. He made the dropoff very smooth and quick.

Thomas T. 
Rating:
5.0

Nothing! It was fast, easy and super friendly!!!

Thomas E. 
Rating:
5.0

Customer did not leave a comment.

Mark G. 
Rating:
5.0

Customer did not leave a comment.

Tom A. 
Rating:
4.0

Customer did not leave a comment.

EDWIN S. 
Rating:
5.0

Quick, easy, friendly, and helpful

Mark B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT T. 
Rating:
5.0

Quick and easy check in. Location excellent. Service excellent.

Susan A. 
Rating:
5.0

Customer did not leave a comment.

Lynnette M. 
Rating:
5.0

Truck was very clean, and ran perfectly. Our rental location, Hardware Hank in Balsam Lake, WI was nothing less than amazing. They were extremely helpful and accommodating. Would definitely rent from them again!

Timothy S. 
Rating:
5.0

Always great customer service

JACQUELINE B. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

make sure the passenger door closes

BERNARD B. 
Rating:
5.0

Customer did not leave a comment.

Diane H. 
Rating:
5.0

Keep up the good service, thank you

david P. 
Rating:
5.0

Service was Great. And understanding

Dayne B. 
Rating:
5.0

Customer did not leave a comment.

Charles K. 
Rating:
5.0

Nice job!

James S. 
Rating:
5.0

Customer did not leave a comment.

Bethany S. 
Rating:
4.0

Customer did not leave a comment.

Tammy M. 
Rating:
5.0

Customer did not leave a comment.

DAVID B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan L. 
Rating:
5.0

Easiest Uhaul rental ever!

Charles L. 
Rating:
4.0

Customer did not leave a comment.

Raymond G. 
Rating:
5.0

Your computer system is always locking up or going down. Very inconvenient. This puts the people in an awkward position.

Kelly A. 
No reviews have been submitted for this location.

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