Customer Reviews for Bana Carryout Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bana Carryout Inc

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L. R.
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my husband is a 50 year old in shape big man 6'4 and was w/me - when dropping the keys in the afternoon on Saturday we had a horrifying experience TOTALLY UNACCEPTABLE UHAL LOCATION. we were scared and almost assaulted there - literally my husband ran to the car upon returning the car being followed and told me to drive have never felt so unsafe

Gregory S.
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It took well over half an hour to pick up the truck even though I had already checked in. Even after getting the contract, the pickup destination failed to include moving pads, so I had to spend additional time waiting for those to arrive. Also, a windshield wiper blade came off during the trip and had to be reinstalled at a rest stop, though it is not clear if this was the fault of the pickup location.

Marcia S.
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The app would not let me check the truck back in so the lady behind the counter tried to help and even called the boss but to no avail. Later that evening I went back to talk with the boss and he acknowledged my truck was back a day early and said he would make sure it was checked in. That did not happen so I wound up getting charged for two days when the truck was returned a day early. I am not happy to just give away $100 dollars.

MARJORIE F.
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Customer did not leave a comment.

Milland C.
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Customer did not leave a comment.

Tiwana H.
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Have a clean and better truck, The truck was very Raggedy and loud..

Zach S.
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Customer did not leave a comment.

Michael B.
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Very nice service. The representative was extremely friendly and made sure it was all taken care of nice. He even made sure everything was billed correctly. I would definitely recommend this location. Very great job selecting this one!!

David L.
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Customer did not leave a comment.

tom R.
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This location was the only option offered to me when I signed up for the truck. At one point customer service said they would call with another option but never did. This Carryout was 14 miles from my destination! and in the heart of a ghetto neighborhood. My wife and I were scared for our lives as it was Saturday night right next door to a beer drive through with a constant parade of locals making comments as they passed with us waiting for the attendant. I will never rent another U-Haul if you cannot do better than this. There must be a better location in the entire city of Columbus OH than this.

Bryan W.
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My reservation took forever. The truck had a trailer attached to it, which I didn't order. The guy @ the shop had no idea how to detach it, so I had to do it. I couldn't pull straight out, so I had to push the trailer back, with no help. I cut myself on the trailer. Had the guy not started to try to remove the trailer, I would have pulled out with the trailer attached, but I had no clue I was blocked in the front of the truck.

TIMOTHY H.
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This place is a filthy convenience store in a bad part of the city. The person working provided no help in lifting the really heavy trailer off my car. Barely spoke any English so we couldn't communicate - you should not be sending people there

Michael M.
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Customer did not leave a comment.

Jackie S.
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First of all making people go to areas that aren't well signed that it is a U-Haul pick up place wasn't good. The people inside the shop tired there hardest to get this rental to come up on there computer. After about an half an hour had to call customer service. I had to talk to the customer service person as they couldn't understand the guy that was trying to work things out. Then when I talked with the customer service tech he had issues finding my reservation then my credit card information. Which doesn't make since as you can't reserve a truck without the information... It was an hour later before we got in the truck. It was a very odd place to have a pick up place. We are older and didn't find it easy to find. The second clerk at the store was trying hard to figure things out but it wasn't easy on any one. No receipt given I did sign a contract but nothing given to me for a receipt.

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