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WAYNE M
Customer Reviews for B&L Designs & Antiques
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
LIMITED HOURS - DROPPED OFF AT 9:45 AM AND HAD TO USE DROP-BOX ON A MONDAY MORNING
WAYNE MThe auto transport I used worked as it should but the ratchet needs either replacing or greased up
Pierre CWhen we need to rent a U Haul I will always choose this location. It's easy to get to and the owner is always very friendly and easy to work with.
Tammie HEverything was excellent. Great customer service.
Tiffanie SGreat customer service
Mike FGreat customer service
Steve CI’ve used this rental twice for a drop off from Maine and now for a rental…. very kind and accommodating.
Sharon EThe back of the truck had not been swept out. There were some kind of loose pills (medicine) all over the floor. Also, the blankets I ordered and paid for were not included.
Teresa BGreat uhaul location and the lady is wonderful to work with
KENNETH BLady was super nice and helpful
Allison MThere was no rep at the store to assist me. Wound up having to go to a separate location to finish picking up the rented equipment.
Mitchell SNo personnel on site but easy drop off
Noah FNo personnel on site, easy drop off experience
NOAH FGreat customer service. Will use them again
Ronald CDon't really know
Richard HNothing
james oWonderful customer service and very helpful with hookup and made sure it was safe to tow. Will always use this location
Bragg CGreat customer service
Darrell SVery nice atmosphere and overall a pleasant experience!
Ernest lVery friendly and helpful.
William WI can’t say enough good things about these people. They went out of their way to help accommodate us. As veterans it is nice to see people that truly care about their customers and retired military. We would recommend this office over and over. Thanks for all you do. M&L Silva
MICHAEL SThe rental was easy to pick up and she offered 24:7 support to me and was very kind about it. This lady really take top notch in ensuring that the trucks are clean and ready for rentals and filled up with gas If you use this location tell them Tyler sent you
Tyler CThe vehicle was in excellent condition. The issue was the service person at this location. Even though the sign posting operational hours was open, when I called she had just gotten home to eat lunch. I'm sorry you shut the store down during operational hours but next I will go somelse
gary fEvery time I rent from y’all everything works great because y’all keep your equipment up and checked when it comes back in great job and thanks for being there
Charles PSomeone could’ve been at the location during the posted “Open” hours. Closed sign was still up and doors were locked at 10:00am, open time said 9:00am.
Clayne BMake sure that the trucks are parked where they are supposed to be parked, other than that excellent overall.
Larry BPut gas in the truck. It was on almost empty when I picked it up. I left it with more than 1/4 of tank-- hopefully that will help the next person.
MARCUS BB&L Designs & Antiques saved me as a customer, my move to Florida was almost ruined... The Uhaul scheduling department, was absolutely terrible... I'm so glad I went to B&L Designs & Antiques, she was professional, and courtesy.. Thank you so much for all of your help...
Persalon CA/C stopped working 10 minutes into an 8 hour trip in Alabama.
AARON HI returned a day early, was hoping to see a credit back to the card on file…
Brian SMoving and everything went fine, I called and asked to turn it back early because I didn’t need it for 24 hrs and the lady said that I couldn’t get my refund because they don’t do partial refunds but I paid $52.38 for the u-haul and had it less than 3 hrs. I’ve gotten a u-haul in the past and have gotten some of my money back. Not to mention we barely burned gas considering that everything was just a straight shot.
Shayanta LThe rental agent was one of the most helpful and informative agent I have had the pleasure of meeting. Thank you
Paul GThe trailer was perfect for our needs. Worked like a dream.
Michael MThe body that helped me MADE the experience. She’s superb!! Keep it up!
Bridget GRental staff in Andalusia,AL. was very friendly and helpful.
Charles BThis has happened to me on more than one occasion but the tires on the trailers I have rented weren't in the best shape. Thankfully when this ones right tire started coming apart I was able to pull over and get in a safe place. The tire slung off a huge chunk but didn't blow out. The last time the tire did blow out! These tires have a lifetime that needs to be charted and replaced more often.
Barry SProcess was good
Patrick KContinue to be kindhearted people that runs a great business.
Lakini MVery helpful
DONALD EGreat customer service. Lady that runs it knows her business and does it awesome
Steven GAlways great service
Alan CGreat customer service
James WI had trouble unhooking my car and the owner called her husband who came and got me on my way. I plan to visit their store to browse in the near future. Thanks again U-Haul for making my move much smoother than PODS could ever do! I am, and will continue to be, a return customer!
Paula COwner met me on her day closed to assist me
william hGreat customer service. Lady had me all hooked up and lights checked in a matter of mins. Keep supporting this lady and her location because it is superb. Uhaul needs to recognize her for her great customer service
Donnel GLady sure is patient I didn’t know how to do this and she did it all for me and hooked it up. Great lady
Michael OThey s lady that runs this location is very accommodating. It was after she closed for the day when I called her personal cell number and she came back and opened the shop and rented us a trailer to fit our needs. This lady sure knows how to hook up and make sure everything is safely done. I will use this location in the future and will recommend this location to others. Please make sure that you all do something great to recognize Ms Brenda Biggs because she goes above what most dealers do.
Carl MCan’t say enough about the lady that runs this dealership. Always so quick to hookup the trailers and make sure they are ready to go. Great customer service. Need more dealers like her
Jason TWonderful customer service always willing to help in anyway possible. Every location needs someone like the owner here
Beverly WPlace was closed at 1:30 pm...had unload in heavy downpour..just had neck operation so very difficult
Randy TDon't change . Mrs Brenda has the best knowledge about UHaul rentals. She is also respectful and nice
Maurice WGreat service very helpful with all aspects of running a great uhaul location. And may I say this lady knows how to hook up a uhaul trailer
ed wBrenda went out of her way to accommodate me without hesitation. Helped me decide on best equipment to suit my needs.
Burns BDrop off, business was closed
Daks KAgent was courteous and friendly. Easy to get along with.
TOMMY J