Customer Reviews for B&E Auto Repair
(U-Haul Neighborhood Dealer)

611 reviews

15W760 N Frontage Rd   Burr Ridge, IL 60527

(630) 789-2874

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(630) 789-2874

15W760 N Frontage Rd
Burr Ridge, IL 60527

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat: 7 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

kris B. 
Rating:
4.0

Really nice people helpful

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Steven I. 
Rating:
3.0

Customer did not leave a comment.

Donna B. 
Rating:
5.0

Quick and easy to rent equipment.

Rafael G C. 
Rating:
5.0

The location and people at location are very nice. the MOBILE CHECK IN AND OUT is a total DISASTER. will never use that feature again... so slow.... so many more steps (yet another person and their phone number you need?!?!?) much quicker to just go in and have the person check you in and out. Technology applied poorly!

James C. 
Rating:
1.0

Not sure how this was listed as my drop off location. I've never been to Illinois or the US for that matter. I rented a trailer for 2 days to move my son into his first apartment and returned the equipment the night of the 2nd day to the same location where I picked it up. I just received an invoice stating that I kept the rental 85 days past my agreement and am now being charged hundreds of dollars for something I returned before I actually was required to. I've rented numerous trailers from uhaul however I will reconsider my choice in the future.

BILLY JOSEPH D. 
Rating:
5.0

Vehicle interior was clean, but the windshield and exterior was not. It was evident the truck had not been washed since the last trip as it was full of bugs.

Sheryl C. 
Rating:
5.0

The woman at the service desk was wonderful ! Excellent customer service !

Lisa K. 
Rating:
5.0

very professional people

herman M. 
Rating:
5.0

Such a smooth transaction. Booked everything online. Showed up and printed out a few documents. Gave me the keys and I was gone. Brought the vehicle back and just handed them the key. Super simple.

JOHN S. 
Rating:
3.0

U-Haul changed my location twice, and we got charged extra miles. No response from customer service. Absolutely awful experience.

Jennifer A. 
Rating:
5.0

very professional people to deal with

herman M. 
Rating:
5.0

Customer did not leave a comment.

CATHY K. 
Rating:
5.0

Great location Have rented from here multiple times

David M. 
Rating:
5.0

Customer did not leave a comment.

Marie I. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Paris L. 
Rating:
3.0

This is the second time in a little over a month that I've rented a Uhaul and both times, I didn't get what I asked for. I didn't ask for Safemove and was charged anyway. I had to make two trips which caused more miles used instead of being able to get what I requested, or given another location. I am very disappointed with these excessive charges.

Marnetta B. 
Rating:
5.0

I didn't catch his name, but the man who helped us was awesome. He was very easy going and helpful throughout the process. Overall it was a very easy and stress free process.

Daniel M. 
Rating:
5.0

Thank you.

Bob D. 
Rating:
5.0

It was great.

Randall C. 
Rating:
5.0

Van was a little smelly & needed a good vacuuming but wasn't anything too bad

Claire C. 
Rating:
5.0

Customer did not leave a comment.

Terry C. 
Rating:
5.0

Customer did not leave a comment.

Charles S. 
Rating:
5.0

Customer did not leave a comment.

Leland P. 
Rating:
5.0

Customer did not leave a comment.

Adam A. 
Rating:
5.0

great business

Alan M. 
Rating:
5.0

Nothing. All is good.

James H. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Clifford C. 
Rating:
5.0

Customer did not leave a comment.

Cynthia M. 
Rating:
5.0

Customer did not leave a comment.

Cathleen M. 
Rating:
5.0

Great location! Great service!

david M. 
Rating:
3.0

Inspect & clean the vehicle. Vehicle floor was covered with crushed stone. The windshield was really dirty on the inside. A Tampax carton was very visibly stuffed between wood tie-down rails. At rental, the dashboard warned "Service Tire Monitor System" because a replacement wheel did not have a working Tire Pressure Monitoring System sensor. Incurred two hour travel delay in learning why, and reason for U-Haul policy regarding flat spare tire, from Roadside Assistance company. U-Haul chat rep was clueless and extremely slow in responding.

Kevin B. 
Rating:
5.0

The staff at this location were extremely helpful and professional and pleasant it was great to rent a U-Haul cargo van from them !!! thank you so much

Karen H. 
Rating:
5.0

Customer did not leave a comment.

israel T. 
Rating:
5.0

Excellent customer service!

Francis L. 
Rating:
1.0

When I register the drop off location, make sure that's it so I don't have to spend an hour on hold with your support team.

ALEXANDER T. 
Rating:
5.0

The people working at this facility are friendly, very helpful, and provided good guidance on the type of van I needed to rent.

Chuck S. 
Rating:
1.0

My appointment was double booked. I wasn't able to get the equipment I reserved. The manager at the location was rude about it.

Isabel G. 
Rating:
5.0

Nice people and very helpful as well.

richard W. 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Nothing! Service was great! I had a different uhaul location mess up my reservation date due to a language barrier and was able to find a last min truck with this location which was a life saver!

Michelle R. 
Rating:
3.0

Customer did not leave a comment.

TANEKA N. 
Rating:
5.0

Customer did not leave a comment.

Darko S. 
Rating:
4.0

Customer did not leave a comment.

Joanne K. 
Rating:
3.0

Nonting

Hasan M. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
3.0

Customer did not leave a comment.

Dina H. 
Rating:
4.0

Customer did not leave a comment.

Blaine R. 
Rating:
2.0

Customer did not leave a comment.

Andrew P. 
Rating:
1.0

I rent a van for one day and I was charge for two days.

CHRISTOPHER G. 
Rating:
5.0

Great service and with a smile.

Albin B. 
Rating:
3.0

The truck broke down because there was no oil or coolant in truck. Truck repair employee confirmed there was no leakage, so truck was rented to me without basic maintenance. After truck repair replaced oil and coolant, I was able to finish 400+ miles of trip but not without being stranded along the highway for 3 hours

curt B. 
Rating:
5.0

Customer did not leave a comment.

Frank V. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
5.0

We found a coffee cup left in the truck but that's it

Jackson R. 
Rating:
5.0

Customer did not leave a comment.

Don L. 
Rating:
5.0

The bed of the pickup wasn't cleaned I swept it out. And the driver side looked like mud on the floor dried out. Other then that it was a smooth pickup.

CHRISTOPHER J. 
Rating:
3.0

Customer did not leave a comment.

joseph L. 
Rating:
5.0

very convenient location for me. I will pick up here going forward.

Tom E. 
Rating:
5.0

Customer did not leave a comment.

Stacy K. 
Rating:
4.0

Rust on the screw-down made it difficult to hitch/unhitch; the tie-down rail needed some work, as well.

Thomas F. 
Rating:
3.0

Make sure the quote for the rental is correct.I was quoted one price 3x.then had to pay 80 dollars more when picking vehicle up

Jane G. 
Rating:
5.0

Customer did not leave a comment.

gus J. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

I have spent more time getting the paperwork and billing correct than using the uhaul. First computer problems during pick up. Double billed, called location and told to call uhaul. Called uhaul and on hold for 30 minutes to get transferred for another 30 minutes

Jim L. 
Rating:
3.0

Customer did not leave a comment.

Peter G. 
Rating:
5.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

steven B. 
Rating:
5.0

High volume easy to understand rental option B and e my preferred option

Scott R. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Customer did not leave a comment.

annette C. 
Rating:
4.0

It was very cold outside and I was only able to check in once I was at the location. I could send my driver license picture before arrival at the very least. It took about 5-10 min to check in, which isn't that bad if weather is above 30*F lol but outside for 5 min in anything below that is like a lifetime lol

AMETHYST D. 
Rating:
5.0

Nice workers both arriving and departing: had quite a large inventory to choose from. No hidden fees or charges. I guessed 17 miles in town, went about 22, overfilled gas for free by me not paying attention. Estimate was just a few dollars more than ended up paying. Will use again

Scott R. 
Rating:
3.0

Customer did not leave a comment.

William H. 
Rating:
5.0

When I went to order the truck, I asked for one of the shorter versions The office manager asked what we wanted to move and then suggested that the longer one would work better. With the snow and slush, it was just EXACTLY what we needed as the item we moved was about six inches too long to fit the smaller truck. The job was much easier with her suggestion.

Howard A. 
Rating:
5.0

Customer did not leave a comment.

ornella S. 
Rating:
4.0

The truck I rented had a dashboard light & sound going off most of the rental. I called the rental place & they said it wasn't an emergency, but VERY annoying. Also, the drivers side door had to be slammed to shut properly.

Spencer D. 
Rating:
1.0

I wasted an 1/2hr trying to figure out what vehicle I was suppose to take. Finally someone answered. Then they gave me the wrong cargo van so I could not return properly because the miles didn't match. I only used until 4 in the area and they claim I went 28 miles when I stayed in the area. I didn't have the proper information to compare what they claimed the miles were when I started. It's supposed to be $19.95 a day and $25 for coverage. Why did I pay so much more??!! What a nightmare !!! I kept calm but they wasted much of time picking up and dropping off. I will never rent from her again nor suggest.

Yvette C. 
Rating:
3.0

No parking space was available

Joseph V. 
Rating:
5.0

Friendly service and truck was warmed up. Was a little disappointed i had to drive an hour to grab the truck when there was plenty around my location. This by no means is a reflection on b e auto, they were excellent.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

Huseyin K. 
Rating:
5.0

Customer did not leave a comment.

Salvatore E. 
Rating:
5.0

Front desk person very nice, knowledgable and sincere. Great business model and good experience

Omar L. 
Rating:
5.0

Customer did not leave a comment.

JEFF C. 
Rating:
5.0

Customer did not leave a comment.

Robbi S. 
Rating:
5.0

service was great

Thomas J. 
Rating:
3.0

This location doesn't have a lot of space. It wasn't clear to me where to pull in and park.

Daniel G. 
Rating:
5.0

Everything was Excellent

Chris T. 
Rating:
5.0

Customer did not leave a comment.

Rick L. 
Rating:
5.0

Customer did not leave a comment.

Brittany C. 
Rating:
3.0

Vary congested parking area

John M. 
Rating:
5.0

Customer did not leave a comment.

Bruce C. 
Rating:
4.0

Customer did not leave a comment.

Matthew M. 
Rating:
3.0

It was not very clean and the tires were low.

Stephani S. 
Rating:
4.0

Had trouble using the mobile app. Took 40 minutes to get it to work.

Sandra M. 
Rating:
4.0

I had issues with the call from the uhaul rep. Was told that the cargo van was not available at the location I initially chose (Darien Collision Center), even though I spoke with the manager at Darien Collision Center & was told by him that they did in fact have a van available. The first rep that called said she had to call facility to verify & would call me back. Neither event took place. Ken at DCC never received a call from uhaul rep. Uhaul rep did not call me back. I called again Thur 9/24, waited well over 30 min & finally got a rep who unfortunately didn't help much (though professional & friendly), put me on hold for another rep, waited even longer, and got disconnected and no rep called me back to remedy the situation. I had to call B&E Auto Repair myself to find out what was going on. They were friendly & knowledgeable - way more on top of things than the people at the Uhaul customer service number. The whole process of having to do it all online stinks & I'll likely never use this again!

Arturo C. 
Rating:
5.0

The available parking for your own vehicle could be more open

JOEL S. 
No reviews have been submitted for this location.

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