The U-Haul app and online booking needs vast improvement, but the location I used was great.
Thomas C
Customer Reviews for B&F Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff very helpful. Great location to drop off & pick up.
douglas pEverything was great!! Great place to pick up a uhaul. Friendly and patient.
GIOVANNA SExcellent service. Thank you.Tim Mahoney
Timothy Mthe team at B&F were so helpful and really nice! Will definitely be my go to place for U-Haul rentals in the future
THOMAS Wthe team at B&F were so helpful and really nice! Will definitely be my go to place for U-Haul rentals in the future
THOMAS WExcellent service. Thank you. Tim Mahoney
TIMOTHY MThe two people working at the counter, were able to help me out with everything I needed and explained all the options. I would highly recommend this location to anyone else.
JOHN MTruck was extremely clean inside, customer rep very accommodating.
John HTruck was extremely clean inside, customer rep very accommodating.
JOHN HVery good
DAMIANO MNothing. The guy with the moustache should be a model. Good hire.
JON BThe team at B&F auto were great, friendly and welcoming
JAMES GVery nice and helpful people!! I highly recommending this location for rental!!
GREGORY GTires were terrible in the rain. The seatbelt light and service airbag light were on. The truck was not parked where they said it would be and we had to go from truck to truck trying the key until we found the right one.
Elizabeth IB&F auto was fine. However, there was a lot of confusion as to where I was to pick up the van. When I reserved the vehicle it was at a different location. I then received texts telling me to go to two other locations before it finally directed me to B&F. This was a bit disconcerting. In the end it all worked out as B&F was very accommodating and made the rental experience easy.
GREGORY MEverything went smoothly
Albert KThe U-Haul representative was very helpful.
Richard DGreat service. Ed was helpful and professional
Fred FI will say this next time going to rent Home Depot truck cause I thought it was too expensive. Used it only for 10 hours but you guys wanted to charge me for the full 24 hours. $178 lol.
Eugeni LVery helpful & fast
Ronald HWas very easy and no stress
Daniel SVery easy. Nice guys
Brian Sfantastic customer service...
Ray SMade the process very fast and easy... basically dropped trailer and left
Thomas HNo complaints at all. Very nice people and very clean truck.
Mary ERecorded mileage wrong....have picture. Also truck stunk of smoke....actually got me sick. Please have Manager from uhaul contact me asap
James MFriendly and super helpful U-Haul contractors! A+ service from Charlie and Ed who always go above & beyond to make sure their Customers get a worry-free, problem-free, and stress-free rental experience!
Judy DMake rental registration faster. Have information, for repeat customers like myself, on file.
David GNothing, it was convenient, our attendant, sorry can't remember his name, was professional, courteous, knowledgeable. Made it easy.
robert mNone
PATRICK RWhen locating the business use the zip code when putting in GPS.
Michael DEd was very helpful and the team there hooked me up quickly
Francis DSimple and easy. Staff was fantastic
John MDon't charge $ 1.99/mile
Peter GTrucking experience excellent ... APP is slow but workable
Peter GNothing, you're perfect
Sheryl MFriendly and courteous people. Great service.
Pamela SEasy and friendly
Elliott CEd and his crew made the experience easy and fast. I highly recommend this site!
nancy aI find it hard to believe you advertise $19,95 on your van and in effect that is a lie. On the invoice the charge of 19,95 is charged twice. Once for "rental charge" and again for "rental fee". How do you explain that????????
Lynda FA perfect Experience - No need for Improvement
ANDREW BEd and his staff were friendly and helpful! They made the rental very easy and fast! I want to thank them! I will definitely recommend this location!
nancy aAll transactions went smoothly. Excellent service.
WILLIAM VHow about you don’t waste an hour of my time trying to tell me I’m not who I am and making me wait so you can verify I am who I said I was after already sending you pics of my license front and back.
Don FI would like a corporate manager to contact me @732-915-4089 before I settle payment on my bill. I have rented from Uhaul at least 10 or 12 times previous to this and this was the worst experience I've ever had. I will never rent from Uhaul again.
Jesse VI was in need of a vehicle while my primary vehicle was being repaired. Ed and the staff at B&F were extremely helpful and accommodating. The experience was very positive and I would highly recommend them to anyone looking to rent a vehicle.
THOMAS KI was never told until the day before that the site for the pickup would be moved from where I initially requested it. It was not made clear during the booking that the location could be changed, adding time and cost to the overall moving process.
Kyle DThe gentleman that checked me could not have been any nicer
William DI was super impressed with the pick up! The gentleman checking me in was courteous and extremely helpful in getting the trailer hooked up to my vehicle.
KIMBERLY CMake sure the locks on the key pick-up box are in working order. Took almost an hour for me to get someone on the phone to assist.
Patrick S