It was very positive all the way around
Nicklas A
Customer Reviews for B&G Drive Thru & Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle wasn’t cleaned and the handle on the drivers side was hanging off. I had to crawl through the passenger side. It had 1/2 tank of gas and left with 3/4 in the tank. The driver side was damaged bad and thought was going to come open on the highway.
Ashley WN/A
Lynell SI reserved a truck & appliance dolly. Did not get the dolly. Trucks transmission wasn't doing good.
Ann Kit was ok
CHRISTOPHER DFix your website! It would not let me confirm saved rental agreement within 32 or 34 hours prior to pickup time. I then had to make a call, tie up one of your representatives on phone to go through all data from beginning!! This glitch negated purpose of your website — save me & your staff time!!
Jason CNot charging for things that resulted from U-Haul’s practices. I want to be refunded for the extra miles they caused on the truck by making me pick it up in another town when I reserved it a month ahead of time. Better training for staff might help.
Elaine S100%
Allen BMake it to where every employee knows how to do the paperwork when renting a U-Haul.
Heather CThe guy wasn’t there. He was on vacation. He didn’t inform his employees of my arrival. Didn’t have an appliance dolly.
James BNothing! The gentleman that helped was nice and efficient. Very knowledgeable and helpful. This is the only place I will go for now on.
Jon HExcellent customer service.
Gerard JBest U-Haul GUY in Weatherford Thank you Ali
Faye HTo give the paperwork
Carol KThe owner was literally the friendliest guy! He hyped me up when I told him I was nervous to even drive the truck, haha. Seriously was amazing through the whole process!!! Definitely recommend!
ManDalynn DVery friendly !
hays FEverything was perfect
Alejandro SThe owner was very friendly and provided excellent service! 10 out of 10!
Christopher RVery friendly !
Jacqueline PGreat service!
Alexandria FNot a thing-great customer service at this location.. Extremely helpful and a great attitude!!
Lisa KVery helpful staff.
David LAli was a lot of help and easy to deal with, very nice guy!
RICHARD CThe gentleman was amazing. He was a delight to be around and extremely helpful. He was very personable and humorous. This was my second time to return a trailer to his location and he has been 5 stars both times.
Donna BGive us more milage. I was charged $32 dollars going over. I needed to pick up stuff in storage and when I got to Weatherford I needed to go to pick up a mattress and groceries for my apartment PLUS I had to go sign my lease. You leave no room for doing important tasks to move. It isn't a luxury drive sight seeing - IT IS A MOVE!!! Should have stayed with PENSKE! Your rates are to high anymore! I need a moving truck again I need to just buy a truck or SUV.
Donna HEverything went great. Ali was friendly and helpful..I will use this location when I need a U haul rental.
Toby KBest clean place friendly person best experience
Brown jGreat location
hale hGetting in and out of this location was challenging. Tight turns and steep drives. Not a lot of room to negotiate turns.
Randy KI rented my uhaul and I think that If you don’t use all the miles and days you rented the truck for you should get some of the money back. But others then that it’s was ok.
John MMuhammad was incredible! He was personable, helpful and quick! The location was clean, easy to find, and the return process was simple and convenient for my family. I would highly recommend this location to others for future reservations!
Rowen EThe drop off experience was pleasant and without incident. The gentleman that helped me was friendly and professional.
kenneth mThe gentalman seen that we received a newer 15ft u-haul since we were traveling back to PA from his location. The transaction was handled professional.
Thomas PI was told if I wanted to extend a day let them know as a surgery took place and I would be the only one to unpack. The gentleman I contacted here tried to be comical and tell me I cant have everything I wanted. Then said I could come in at 4pm rather than 9am. As I'm going to drop it off at 12 he calls demanding to know when I was dropping it off. I let him know I was on my way. He said ok and hung up. I get there and hand him the key say I'm dropping it off. He says what was it a one way. I say yes and my name. He says ok well I will go out and get mileage shortly. I let him know I took a picture my mileage before and after as well as gas so i knew it was with in the contract. He was very short and unprofessional.
Nicole SDrop site was a convenience store.
Elaine SVery friendly and helpful. The return process was very easy.
Patricia MOur destination had a drop off location but we were not allowed to drop off our specific type of rental at this location. We had to go to another town 30 miles away. Customers really should not have to be inconvenienced by the companies inventory control. If it costs a little more money to move inventory around then do it and pass the cost on. Have a good day! :)
Timothy PSmelled like weed inside truck.
RICHARD CHad scheduled for a Appliance Dolly, they didn’t have it at the store where I picked up. Ended up borrowing one from neighbors house to use. I did in-store checkout because the store showed it was open Sunday at 10:00. The gentleman working didn’t show up till 10:40 at location.
Aaron NThe website allowed us to reserve at 9 am, but the convenience store was not open until 10. Also, why allow an online reservation for self-guided pickup if there is no way to obtain the key without someone being there an hour after the reservation time?
Kevin JTruck was dirty and the reservation center called to verify that my equipment was at the location and upon arrival was told they didn’t have the appliance Dolly that I had reserved.
Aaron SNot much help with getting unhitched from trailer.
ROGER JThe owner was very rude and also did not put the keys in the box outside so I could mobile check in. Was forced to go through him and he charged us an extra $33 (which was returned to us by your customer service graciously and very polite). The vehicle inside the cab smelt badly of incense and had a bunch of construction materials inside. The inside of the box smelt horribly of paint thinner and most of my belongings still smell that way!
Stephen AFind someone else to run that location.
Stacey CGreat experience!!! Awesome!!!!Thank You.🌻
KAREN MEverything went smoothly with helpful assistance by the management.
Floyd lThe guy came by to open the store at 10 so we had to wait for an hour for him. Then he couldn’t find our reservation. Then we made it almost out of weatherford without our dolly we had paid for. He also is extremely hard to understand and had the music up so loud we couldn’t hear him.
Ryan MPerfect customer service
Tristan D