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Melissa W.
Customer Reviews for B&H Body Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It took almost an hr to get my truck and it shook when driving.
Tiffaney R.This was the first time I had rented a U-haul before and the process was so easy. The lady at B&H (can't remember her name) was super nice and professional!!! I had read many reviews from other locations about issues while picking up the truck but not at B&H Bodyshop, it couldn't have went any smoothly. Truck was extremely clean everyone that helped me with the move commented on how nice and clean it was.
LISA C.N/a, Very helpful
SUSAN L.friendly, courteous service
JAMES J.The woman answered the phone quickly and told me what time they closed. She gave me directions from where I told her that I was. She was very friendly and finished all the computer work to complete the rental while talking with me. I enjoyed the rental experience with both places and employees.
WILLIAM F.There were ants and roaches all in the truck. I had to go purchase a can of bug spray before I even used it.
Kayla S.Great company to deal with. Gladly work with them again.
Mike I.Do away with mobile check in
C Bernard G.Great service! Thank you!
MARCUS J.The person we spoke to at drop off location regarding the extra charges we have incurred only directed us back to first person/pickup location. They could not fix it from their end and advised us to contact Uhaul and dispute the charges. It is not their fault and thats understood.
DAVID W.The Service Representative was absolutely amazing!!!!
Tommy G.Not a thing. Great customer service.
AMANDA B.I can't think of any. Always courteous and willing to help.
STEPHEN L.I had to wait 45 minutes for the person who handles paperwork to return from lunch. On top of that, the trailer was not at the original location I was sent to, so I had to be sent to this location to get their trailer - all in all, this added another 2 hours to my already busy day.
JEFFREY M.Excellent service
Joseph K.This place is exceptional. I have never seen customer service like this. Budget messed up my reservation and I had to make a last minute reservation with them. They made sure everything was set up before they left for the day. When I arrived, I was greated with such a welcoming smile. They even loaded my car on the car hauler that I picked up at another location for me to ensure it was safe for my 10 hour move. If you need to rent something from uhaul, do it here. You will leave feeling incredible.
Kristin W.Was overcharged for gas when I put gas back in it.
Amanda G.Keep up the services you are rendering. Thank you Rev BENTLEY
EDDIE B.My experience was great, can't see where it could have been better.
Kenneth P.The person who schedules the pickup isn't even the place where you get the equipment from. Which led me to being scheduled to pick up a cargo van instead of the tow dolly I ask for.
jessica R.I was well instructed on how to use the trailer.
STEPHEN L.Great service
TODD H.Awesome experience! Very friendly and helpful.
Mitchell M.Very friendly. Exceptional customer service.
Holly H.Nothing
Mark S.The staff at the Highway 247 location were great. The location was very convenient.
george M.Service was great.
DONALD S.Very nice lady.. Helpful and friendly.
MARIE E.Very friendly sales person. Helpful and welcome to the area.
Leon M.Staff was very friendly and helpful. Great experience.
NANCY H.The store was closed
cheree T.The location was very clean and Delena was very helpful and kind.
mitchell H.I had to wait 45 min for someone to assist me in putting my car on the tow dolly. I'm not happy a out that. I had to sit in the uhaul truck ..honking the horn. I really hope something is done.
MARYELLEN C.You all need to improve the gas milage you get in your vehicles...They really burn to much gas...I burned over a half tank of gas just to go 127 miles...ir's rediculous..
JAMES T.The lady at the counter was very helpful and knowledgeable. Employee helped me unhook and place the equipment. Took little time to be done and on my way.
ALLAN H.B&H body shop in Macon, GA was excellent. The lady was so so kind and helpful. She stayed late to help us on a Friday afternoon. As great as her service was, I will not be using u-haul in the future because of the corporate customer service. 45 minutes before I was supposed to get a truck someone called and said it had been wrecked. The lady on the phone was unbelievably rude and basically said there was nothing she could do and I would just have to wait. I ended up getting off the phone and getting in touch with B&H body shop myself. Absolute worst customer service. So if you're going with u-haul, use B&H....but I would not recommend the company as a whole.
MICHELLE B.Excellent customer service experience..
JOSHUA O.