Customer Reviews for B&H Stor N Lock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B&H Stor N Lock

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Michelle M. on

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I reserved online through the 24/7 and had a few challenges but overall the last person I spoke with (I spoke with many to get rental correct) was extremely helpful.

SCOTT S. on

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DALLAS D. on

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John G. on

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The online pickup took over 30 minutes. Nobody responded to the online chat support. There’s always a fear that U-Haul will charge for scratches I did not cause

Stacy W. on

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Only issue I had was the inside of the windshield was dirty and hard to see through while driving into the sun and when lights came in at night. I should have cleaned it but didn’t have anything to clean it with while driving to my destination.

Kerry J. on

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Carl B. on

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Chris H. on

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Quick pick up and drop off. We have repeatedly used this location for rentals and have never been disappointed.

Eric M. on

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the manager was not well informed on the equipment , the manager did not walk us out and go thru the equipment with us and she blew me off when i first came in to ask how much the rental and availability was . Until i offered to book and pay then she expressed an interest

Ryan W. on

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The U-Haul was frozen shut and we didn’t feel the sense of urgency or customer service to assist.

KENNETH P. on

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Lindsey was great. She was always very helpful and pleasant do deal with.

LESLIE S. on

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Rented for years from here. Lindsey at the desk was always friendly and helpful. Thank you for all your help.:)))

Zach E. on

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James S. on

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Matt M. on

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Dolly fenders held on by wire.

James D. on

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Service was great and informative. Employee readily and happily offered to help with driving the 24' truck in the enclosure. Positive experience.

Dan v. on

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Tom J. on

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JUSTIN P. on

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Harold W. on

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"NOTHING" it was a VERY SMOOTH TRANSACTION, Excellent & Knowledgeable Agent.

JESSICA P. on

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Very nice people. Can't think of anything they could improve upon.

carl r. on

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I have no complaints, only compliments.

Janet S. on

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Christopher H. on

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Very easy pick up - even easier return. Received our invoice on the next business day and all fees were well communicated. Great customer service.

Luke B. on

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She was wonderful, even helped us backed up as she was leaving. VERY friendly!

Faith Y. on

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Manager did not activate online in order or me to get truck. Manager left the key inside the closed store so I could not get the truck even if I wanted to. It was by chance that a very nice employee showed up and saw me in my car after waiting there for an hour talking to uhaul on the phone.

Hillary C. on

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The 24/7 pick up was horrible. The location is in an area that has no reception, I had to jump through hooos to get my truck. It took about 40 minutes to actually get my truck. The return was also a process. Never again

David W. on

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Kraig J. on

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We were well taken care of by Lindsay. She walked us through the rental process and expedited the return. It was easy and fun. This was nicely done. Yes, I recommend this location.

Bobby G. on

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Duane H. on

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