Customer Reviews for B&H Stor N Lock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B&H Stor N Lock

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Caleb P.
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No need for any improvements, the service was fantastic!

Ray G.
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Customer did not leave a comment.

rashid M.
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Samantha B.
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Customer did not leave a comment.

Ray G.
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Excellent customer service

Ronny A.
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The man was very rude and not at all professional

Richard F.
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Customer did not leave a comment.

Richard S.
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When people phone the office their call should be answered by a person at that office, not a call center. Specific information may be required, as in my case, that a person at the call center can't answer.

lindsay M.
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Customer did not leave a comment.

Donna M.
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Angela V.
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mark R.
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Had a few problems with reservation and a few with the Uhaul app. A F M showed up out of the clear blue and got me going. Ex GM 770 marketing Co.

Sherry S.
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Everything went smoothly with no problems, Excellent customer service and well maintained clean vehicle, would definitely use this location again!

Deborah S.
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Everything from beginning to end with excellent they make sure you're well informed the equipment was well serviced they made sure you were well informed about anything you would possibly need great experience

Michelle M.
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I reserved online through the 24/7 and had a few challenges but overall the last person I spoke with (I spoke with many to get rental correct) was extremely helpful.

SCOTT S.
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Customer did not leave a comment.

DALLAS D.
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Customer did not leave a comment.

John G.
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The online pickup took over 30 minutes. Nobody responded to the online chat support. There's always a fear that U-Haul will charge for scratches I did not cause

Stacy W.
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Only issue I had was the inside of the windshield was dirty and hard to see through while driving into the sun and when lights came in at night. I should have cleaned it but didn't have anything to clean it with while driving to my destination.

Kerry J.
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Customer did not leave a comment.

Carl B.
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Chris H.
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Quick pick up and drop off. We have repeatedly used this location for rentals and have never been disappointed.

Eric M.
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the manager was not well informed on the equipment , the manager did not walk us out and go thru the equipment with us and she blew me off when i first came in to ask how much the rental and availability was . Until i offered to book and pay then she expressed an interest

Ryan W.
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The U-Haul was frozen shut and we didn't feel the sense of urgency or customer service to assist.

KENNETH P. | Overall Experience |
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Lindsey was great. She was always very helpful and pleasant do deal with.

LESLIE S. | Overall Experience |
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Rented for years from here. Lindsey at the desk was always friendly and helpful. Thank you for all your help.:)))

Zach E.
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Customer did not leave a comment.

James S.
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Customer did not leave a comment.

Matt M.
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Dolly fenders held on by wire.

James D.
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Service was great and informative. Employee readily and happily offered to help with driving the 24' truck in the enclosure. Positive experience.

Dan V.
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Customer did not leave a comment.

Tom J.
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JUSTIN P.
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Harold W.
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"NOTHING" it was a VERY SMOOTH TRANSACTION, Excellent & Knowledgeable Agent.

JESSICA P.
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Very nice people. Can't think of anything they could improve upon.

carl R.
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I have no complaints, only compliments.

Janet S.
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Customer did not leave a comment.

Christopher H.
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Very easy pick up - even easier return. Received our invoice on the next business day and all fees were well communicated. Great customer service.

Luke B.
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She was wonderful, even helped us backed up as she was leaving. VERY friendly!

Faith Y.
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Manager did not activate online in order or me to get truck. Manager left the key inside the closed store so I could not get the truck even if I wanted to. It was by chance that a very nice employee showed up and saw me in my car after waiting there for an hour talking to uhaul on the phone.

Hillary C.
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The 24/7 pick up was horrible. The location is in an area that has no reception, I had to jump through hooos to get my truck. It took about 40 minutes to actually get my truck. The return was also a process. Never again

David W.
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Customer did not leave a comment.

Kraig J.
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We were well taken care of by Lindsay. She walked us through the rental process and expedited the return. It was easy and fun. This was nicely done. Yes, I recommend this location.

Bobby G.
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Customer did not leave a comment.

Duane H.
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Customer did not leave a comment.

THERESA K.
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THE YOUNG LADY "LINSEY" WAS VERY HELPFUL. SHE EXPLAINED EVERYTHING IN GREAT DETAIL. SHE MADE SUR THAT WE UNDERSTOOD THE TRUCK AND HOW OPERATE IT AND WHAT TO EXPECT. SHE WAS EXCELLANT!!!!!!! THANKS!

ron A.
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Customer did not leave a comment.

WILLIAM S.
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Employee was professional and courteous.

David W.
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Great experience. Loved the after-hours check in. Will definitely use this location next time I need to!

Lola M.
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Told us we owe 12.40 more on gas but our estimated miles we paid for was more than we drove. She did not want to discuss that. Very rude. Will not rent a U-Haul again. We get a better truck and more respect.

fredrick B.
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Very helpful, and very customer orientated would highly recommend them to my friends and I would use them again

Michael M.
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Customer did not leave a comment.

Melissa M.
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Mike T.
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Staff was very accommodating and friendly.

martin S.
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Customer did not leave a comment.

TERESA K.
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JOSEPH H.
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MELISSA S.
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Lindsey was great and took great care of us! The truck and car hauler were good, but not until after we received the truck did we notice a few mechanical issues with our truck.

LISA P.
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Customer did not leave a comment.

Frank C.
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MARVIN G.
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RICHARD L.
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KENT B.
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The service and personnel was excellent and will go back next time I need a rental!

CATHY W.
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Customer did not leave a comment.

MIKE D.
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It was a great experience. Lindsay was wonderful to work with.

MARY C.
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Customer did not leave a comment.

dan F.
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DAVID S.
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Exceptional customer service!

PHIL G.
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Great gal who helped me.

Jason U.
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I would like to thank the regional manager; John Brown for taking extra special care of me and resolving any issues I had. Thanks again!

MIKE M.
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Customer did not leave a comment.

SEAN A.
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Customer did not leave a comment.

Stephen B.
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This store was great however after making my reservation at another location and being sent to 2 different locations before landing on the last one it was not a great experience

VARONICA C.
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Customer did not leave a comment.

CRYSTAL R.
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Great people! So very nice and extremely kind and helpful. If I ever need U-Haul again I will certainly go here.

KENT B.
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Customer did not leave a comment.

LARRY C.
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They charge me 25 dollars for some dirt on the ramp that was underneath the truck box. So if you hit rain and dirt when returning the truck maybe have a way to clean it off at the return site so you do not rob the customer like you did me.

JOEL B.
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Customer did not leave a comment.

Author C.
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Customer did not leave a comment.

RACHAEL C.
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GREGORY C.
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THOMAS W.
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the one bad thing was the truck leaked and some of my stuff got wet

PETER G.
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Customer did not leave a comment.

george B.
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Lee S.
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JAMES M.
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TIMOTHY D.
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Very helpful.

SCOTT S.
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The girl there has been very friendly each time I've been there.

STEVE B.
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Customer did not leave a comment.

Kenneth P.
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Personnel at B&H Stor N Lock was friendly and helpful. Car transporter was simple to use and worked flawlessly.

JOHN I.
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Lindsey was awesome.We had trouble with the turning signal.Lindsey crawled under the truck and helped my husband who just had open heart surgery figure out that it was our vehicle that had the problem. She made this the best experience we ever had at u-haul.She was so helpful and a wonderful representative of the company.We will recommend this location to all of our friends!! The Ivies

james W.
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More vehicles to choose from. Very friendly staff.

TERRY R.
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The outside was clean and inviting, however, not sure about the inside. We returned the truck on a Sunday.

Karen W.
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the receptionist was very, very friendly and helpful.

JAY S.
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Truck was ragged,

JOHN S.
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Customer did not leave a comment.

Kathleen G.
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Customer did not leave a comment.

JOHN E.
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Customer did not leave a comment.

RYAN T.
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the person at the service desk is very nice!

stanley O.
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way to much $$$$$$$$$$ lower you prices!!!!

CAROLYNN A.
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Gal here tried to get a small refund on filled gas tank and pick up location problems, but because we paid at pick- up, her hands were tied.

Thomas J.
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My only complaint was the location of the dolly and furniture pad bag in the back. We didn't need it, but it was in the way and limited what we could fit into the uhaul. Everything else was great.

No reviews have been submitted for this location.

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