Customer Reviews for B&L Designs & Antiques
(U-Haul Neighborhood Dealer)

167 reviews

1638 Stanley Ave   Andalusia, AL 36420

(334) 427-0012

Location Hours

  • Mon: 9 am - 12 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 427-0012

1638 Stanley Ave
Andalusia, AL 36420

Services at this Location:

Location Hours

  • Mon: 9 am - 12 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer service was excellent. Will use this location for all our uhaul needs.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

CINDY S. 
Rating:
1.0

The truck we rented was nasty in the cab. Under the arm rest was just disgusting. It had a strong odor of marijuana inside the cab. It seems as though it hasn't been cleaned in months.

Robert S. 
Rating:
5.0

Wonderful service, very pleasant to deal with.

RANDALL N. 
Rating:
5.0

The online check-in did not work for after hours, due to not matching location services. Could not get assistance from U-Haul on-line chat or from customer service 1-800 at noon on a Saturday. However, calling the location's local number wa pleasant and very helpful.

Wayne R. 
Rating:
4.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Super customer service

Raymond M. 
Rating:
3.0

The truck was in poor shape. It broke down once on us and was running really rough.

Katherine V. 
Rating:
2.0

Owner was not very pleasant. The whole time it seemed like I was bothering her just being there.

Lucas K. 
Rating:
5.0

Thank you!

Travis M. 
Rating:
5.0

Super great customer service

Robert R. 
Rating:
5.0

Great customer service

Ronnie M. 
Rating:
5.0

Very well maintained facility, service was great. Had no pickup or return issues. Would recommend this facility to anyone. Job well done.

Paul B. 
Rating:
5.0

Dropoff had easy access and turn-in was easy.

PAUL B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

The Uhaul services were convenient at my last minute request that's what I call super consumers service and I really appreciate it a lot Thank you

Alana B. 
Rating:
5.0

Customer did not leave a comment.

Herman C. 
Rating:
5.0

Always works to meet my needs

MARY W. 
Rating:
3.0

Be sure customer reps listen to wishes of customer

William B. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Great customer service

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

not a thing! very friendly customer service - clean vehicle....i was very satisfied!!

Kimberly M. 
Rating:
5.0

They helped me so much. I am a disabled vet and couldn't lift the trailer myself and they went above and beyond

Andrew H. 
Rating:
4.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Was great to deal with. Met me after hours to meet my needs

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Shermyl H. 
Rating:
5.0

Awesome service

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Jerome P. 
Rating:
5.0

Great assistance and customer service

Kirk W. 
Rating:
5.0

Dropped off on a Sunday morning when they were closed. Everything went smoothly.

CHARLES C. 
Rating:
1.0

I reserved and paid for an appliance dolly and furniture pads which were not on the truck when I picked it up and of course they were closed. I feel they should make sure all equipment is in rental trucks as requested.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Carla H. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Great people to deal with at this clean location. Will always use them for my uhaul needs

sandra W. 
Rating:
5.0

Very nice personnel, easy access in and out of business. We will use this business again

MICHAEL G. 
Rating:
5.0

Great people to do business with. Great location all of the ones in Andalusia need to be like this one

Jeremy S. 
Rating:
3.0

Customer did not leave a comment.

Alma A. 
Rating:
5.0

The trailer leaked water in the very back during a rainstorm and got two cardboard boxes wet that were full of clothes. Not good!!!

Bruce S. 
Rating:
4.0

I have nothing to say about this place but where I was originally supposed to drop off the trailer C&N in Andalusia was horrible. Muddy, no room, scary looking. I wouldn't even attempt to pull in.

Greg B. 
Rating:
5.0

Very helpful loaned me a adapter for my lights

MICHAEL G. 
Rating:
5.0

Great uhaul location

WALTER G. 
Rating:
5.0

Pick up and drop off was so easy. The trailer and tires were in top notch condition. 9 hr trip with no problems at all. The lady at our pick up was so friendly and explained everything in detail in our initial phone conversation as well as in person. Very impressed for my first time using UHAUL!

Sherman C. 
Rating:
5.0

Very nice agent. Hopefully won't have to move again but if I do I would use this agent.

Wesley W. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Greatest customer service. Always helps with all our needs

Art G. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Only use this location because they are always so accommodating. They treat customers like they would want to be treated

Tracy L. 
Rating:
5.0

This lady knows her stuff. She had My trailer hooked up when we couldn't.

Jim T. 
Rating:
5.0

Not a thing!

Barbara A. 
Rating:
5.0

Great service and the lady was so helpful

Colman C. 
Rating:
5.0

Very sweet lady helped us!

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
3.0

Very difficult to get in touch with prior to the rental. Did not communicate or respond to my message left on their phone number.

Jim W. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
1.0

Have Business opened and operating during normal/posted business hours. Ensure customers have access to rental equipment purchased as to not cause an inconvenience for their moving day

Nathan T. 
Rating:
5.0

No improvement needed.

Johnny M. 
Rating:
4.0

Customer did not leave a comment.

Penny Lynn B. 
Rating:
5.0

Trailer paint in bad shape and flaking off. This is a uhaul company issue and no fault of the pickup dealer.

Judd B. 
Rating:
5.0

Absolutely NOTHING! The representative was extremely helpful and customer service oriented. I will definitely recommend UHaul to ALL of my friends because of her!

Will H. 
Rating:
5.0

Customer did not leave a comment.

Eiland P. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Customer did not leave a comment.

Willie W. 
Rating:
5.0

Nice people and customer service is perfect

LAKERIA T. 
Rating:
5.0

This dealership goes above and beyond to meet the customers needs

Alan W. 
Rating:
5.0

The couple running the location were extremely helpful. They gave us great tips to make sure we had a safe and successful experience moving furniture from a house to a storage unit.

PHILLIP R. 
Rating:
5.0

It was perfect

Morgan A. 
Rating:
5.0

Customer did not leave a comment.

Kenny D. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
4.0

Customer did not leave a comment.

Glenda F. 
Rating:
5.0

Don't change a thing.

Johnny M. 
Rating:
5.0

U-Haul should have all customers leave fuel tank at full level for next customer. It is hard to refill a tank to just "3/8" full.... But everything was good!

David T. 
Rating:
5.0

Miss Brenda was fabulous. Great customer friendly attitude

Hubert M. 
Rating:
4.0

Was nice and informative on what to do when turning in our truck. Suggested to take pictures of the mileage and gas hand to be easier to document.

April T. 
Rating:
4.0

Customer did not leave a comment.

Rebecca B. 
Rating:
4.0

Customer did not leave a comment.

Breon M. 
Rating:
5.0

Customer did not leave a comment.

Royce S. 
Rating:
5.0

Customer did not leave a comment.

Karen E. 
Rating:
2.0

The owner had taken the weekend off. Would have been helpful to post instructions for customers wanting service. I did a drop at this location, other customers had spoken to the owner who lives behind the store site.

Michael N. 
Rating:
4.0

Improve the computer system.

David B. 
Rating:
5.0

The service was excellent! Great people there!

Jason M. 
Rating:
5.0

Friendly, personable and quick!!

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Kathy T. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Customer did not leave a comment.

Dee C. 
Rating:
5.0

Wonderful customer service. Our rental experience was over the top. So much thanks and appreciation for this business.

Marvin M. 
Rating:
5.0

Customer did not leave a comment.

stephen D. 
Rating:
5.0

Expert care

Cindy C. 
Rating:
5.0

Was very accommodating to my needs

Cliff M. 
Rating:
5.0

I love renting from Brenda she's always so nice and the trucks are clean and ready for use!!! I would recommend all my friends and family to rent from her!

Denice K. 
Rating:
5.0

Great service

Delana B. 
Rating:
5.0

Great experience. Wonderful people

Ann S. 
Rating:
5.0

Great customer service will return for future rents

Larry A. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
No reviews have been submitted for this location.

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