Customer Reviews for B&L Designs & Antiques
(U-Haul Neighborhood Dealer)

176 reviews

1638 Stanley Ave   Andalusia, AL 36420

(334) 427-0012

Location Hours

  • Mon: 9 am - 12 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 427-0012

1638 Stanley Ave
Andalusia, AL 36420

Services at this Location:

Location Hours

  • Mon: 9 am - 12 pm
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

We needed a small 10 ft truck to move my granddaughter home. Brenda was extremely helpful in reserving a truck as we had to drive over 400 miles to get to her location to get truck and expected to arrive shortly before her closing time on Saturday. She was professional and gave service above and beyond what was called for. No glitches or problems. Truck was clean and ready. She gave us her cell number to ensure we could get her if our plans changed due to the distance we were driving to get truck. Highly recommend this location.

Frank E. 
Rating:
4.0

Customer did not leave a comment.

Willard M. 
Rating:
2.0

Went there twice no one there will never go there again

Catherine C. 
Rating:
2.0

Another customer and myself were waiting for someone to show up and check the trailers in. The other customer was in a hurry so I went ahead and pulled her trailer so she could go. Well my iPhone 12 was still on her truck so yeah not a good experience and phone was not recovered. If I knew I had to pull my own trailer and risk loosing fingers and a phone.....I would have just waited and gone somewhere else!!!!

Kay T. 
Rating:
2.0

There was no one at the location! I was told to return the trailer at 9:00 on a Monday, 48 hours from my rental time, I guess, but in all honesty, my rental started after 10:00 am, so I took the liberty of returning it at 10:00 am. I actually thought the return location was different, probably because of the odd beginning of the rental, but that's not the point. Anyway, there was a sign on the door telling me to call a number if it had to do with U-haul business. There was another couple there, who was on the phone with the owner of the location, and they were told to just drop the trailer, text a picture of the trailer number, and move on. All good and well, except I would have NEVER gotten the trailer off of my truck without those two other people, because I have rotator cuff injuries in both shoulders. The nice woman who helped me almost pinched her fingers off between the trailer tongue and the hitch, because that big trailer is heavy and doesn't just move when you want it to. She picked it up and tried to force it away from my truck, and it came right back, only with her fingers in the way. I don't know how she didn't have a serious injury. Just getting the hooks undone was nearly impossible because of they extreme way they were attached, by the first guy who wasn't sure he was doing it right. This lady ended up having to open the link and pull the chain through basically backwards, as the hooks could not be maneuvered enough to let go. Had I been told that this was an unmanned location, I never would have chosen it, simply because I know my abilities and limitations, and I was not anticipating having to lay on the ground or lift a heavy weight. In the end, the poor lady that helped me apparently also left her phone on my back bumper, when she got down on the ground to figure out the hooks...and of course, I drove away with no knowledge of the phone, so I don't know if they ever found it. It was a very distressing morning, to say the least.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Best customer service ever

Lindsey C. 
Rating:
4.0

Customer did not leave a comment.

SARAHCATHERINE W. 
Rating:
5.0

The owner of this business is always going above and beyond to assist all her customers. She has gone to pick up equipment and brought back to her location to make sure the reservations are met with ease. All locations should be run like this one. Great job

Art G. 
Rating:
5.0

Customer service was excellent. Will use this location for all our uhaul needs.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

CINDY S. 
Rating:
1.0

The truck we rented was nasty in the cab. Under the arm rest was just disgusting. It had a strong odor of marijuana inside the cab. It seems as though it hasn't been cleaned in months.

Robert S. 
Rating:
5.0

Wonderful service, very pleasant to deal with.

RANDALL N. 
Rating:
5.0

The online check-in did not work for after hours, due to not matching location services. Could not get assistance from U-Haul on-line chat or from customer service 1-800 at noon on a Saturday. However, calling the location's local number wa pleasant and very helpful.

Wayne R. 
Rating:
4.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Super customer service

Raymond M. 
Rating:
3.0

The truck was in poor shape. It broke down once on us and was running really rough.

Katherine V. 
Rating:
2.0

Owner was not very pleasant. The whole time it seemed like I was bothering her just being there.

Lucas K. 
Rating:
5.0

Thank you!

Travis M. 
Rating:
5.0

Super great customer service

Robert R. 
Rating:
5.0

Great customer service

Ronnie M. 
Rating:
5.0

Very well maintained facility, service was great. Had no pickup or return issues. Would recommend this facility to anyone. Job well done.

Paul B. 
Rating:
5.0

Dropoff had easy access and turn-in was easy.

PAUL B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

The Uhaul services were convenient at my last minute request that's what I call super consumers service and I really appreciate it a lot Thank you

Alana B. 
Rating:
5.0

Customer did not leave a comment.

Herman C. 
Rating:
5.0

Always works to meet my needs

MARY W. 
Rating:
3.0

Be sure customer reps listen to wishes of customer

William B. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Great customer service

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

not a thing! very friendly customer service - clean vehicle....i was very satisfied!!

Kimberly M. 
Rating:
5.0

They helped me so much. I am a disabled vet and couldn't lift the trailer myself and they went above and beyond

Andrew H. 
Rating:
4.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Was great to deal with. Met me after hours to meet my needs

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Shermyl H. 
Rating:
5.0

Awesome service

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Jerome P. 
Rating:
5.0

Great assistance and customer service

Kirk W. 
Rating:
5.0

Dropped off on a Sunday morning when they were closed. Everything went smoothly.

CHARLES C. 
Rating:
1.0

I reserved and paid for an appliance dolly and furniture pads which were not on the truck when I picked it up and of course they were closed. I feel they should make sure all equipment is in rental trucks as requested.

Charles K. 
Rating:
5.0

Customer did not leave a comment.

Carla H. 
Rating:
3.0

Customer did not leave a comment.

Brian S. 
Rating:
5.0

Customer did not leave a comment.

TERRY P. 
Rating:
5.0

Great people to deal with at this clean location. Will always use them for my uhaul needs

sandra W. 
Rating:
5.0

Very nice personnel, easy access in and out of business. We will use this business again

MICHAEL G. 
Rating:
5.0

Great people to do business with. Great location all of the ones in Andalusia need to be like this one

Jeremy S. 
Rating:
3.0

Customer did not leave a comment.

Alma A. 
Rating:
5.0

The trailer leaked water in the very back during a rainstorm and got two cardboard boxes wet that were full of clothes. Not good!!!

Bruce S. 
Rating:
4.0

I have nothing to say about this place but where I was originally supposed to drop off the trailer C&N in Andalusia was horrible. Muddy, no room, scary looking. I wouldn't even attempt to pull in.

Greg B. 
Rating:
5.0

Very helpful loaned me a adapter for my lights

MICHAEL G. 
Rating:
5.0

Great uhaul location

WALTER G. 
Rating:
5.0

Pick up and drop off was so easy. The trailer and tires were in top notch condition. 9 hr trip with no problems at all. The lady at our pick up was so friendly and explained everything in detail in our initial phone conversation as well as in person. Very impressed for my first time using UHAUL!

Sherman C. 
Rating:
5.0

Very nice agent. Hopefully won't have to move again but if I do I would use this agent.

Wesley W. 
Rating:
5.0

Customer did not leave a comment.

Paul T. 
Rating:
5.0

Greatest customer service. Always helps with all our needs

Art G. 
Rating:
5.0

Customer did not leave a comment.

Scott L. 
Rating:
5.0

Only use this location because they are always so accommodating. They treat customers like they would want to be treated

Tracy L. 
Rating:
5.0

This lady knows her stuff. She had My trailer hooked up when we couldn't.

Jim T. 
Rating:
5.0

Not a thing!

Barbara A. 
Rating:
5.0

Great service and the lady was so helpful

Colman C. 
Rating:
5.0

Very sweet lady helped us!

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Customer did not leave a comment.

Shannon L. 
Rating:
3.0

Very difficult to get in touch with prior to the rental. Did not communicate or respond to my message left on their phone number.

Jim W. 
Rating:
4.0

Customer did not leave a comment.

Anthony G. 
Rating:
1.0

Have Business opened and operating during normal/posted business hours. Ensure customers have access to rental equipment purchased as to not cause an inconvenience for their moving day

Nathan T. 
Rating:
5.0

No improvement needed.

Johnny M. 
Rating:
4.0

Customer did not leave a comment.

Penny Lynn B. 
Rating:
5.0

Trailer paint in bad shape and flaking off. This is a uhaul company issue and no fault of the pickup dealer.

Judd B. 
Rating:
5.0

Absolutely NOTHING! The representative was extremely helpful and customer service oriented. I will definitely recommend UHaul to ALL of my friends because of her!

Will H. 
Rating:
5.0

Customer did not leave a comment.

Eiland P. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Customer did not leave a comment.

MARY W. 
Rating:
5.0

Customer did not leave a comment.

Willie W. 
Rating:
5.0

Nice people and customer service is perfect

LAKERIA T. 
Rating:
5.0

This dealership goes above and beyond to meet the customers needs

Alan W. 
Rating:
5.0

The couple running the location were extremely helpful. They gave us great tips to make sure we had a safe and successful experience moving furniture from a house to a storage unit.

PHILLIP R. 
Rating:
5.0

It was perfect

Morgan A. 
Rating:
5.0

Customer did not leave a comment.

Kenny D. 
Rating:
5.0

Customer did not leave a comment.

Barbara A. 
Rating:
4.0

Customer did not leave a comment.

Glenda F. 
Rating:
5.0

Don't change a thing.

Johnny M. 
Rating:
5.0

U-Haul should have all customers leave fuel tank at full level for next customer. It is hard to refill a tank to just "3/8" full.... But everything was good!

David T. 
Rating:
5.0

Miss Brenda was fabulous. Great customer friendly attitude

Hubert M. 
Rating:
4.0

Was nice and informative on what to do when turning in our truck. Suggested to take pictures of the mileage and gas hand to be easier to document.

April T. 
Rating:
4.0

Customer did not leave a comment.

Rebecca B. 
Rating:
4.0

Customer did not leave a comment.

Breon M. 
Rating:
5.0

Customer did not leave a comment.

Royce S. 
Rating:
5.0

Customer did not leave a comment.

Karen E. 
Rating:
2.0

The owner had taken the weekend off. Would have been helpful to post instructions for customers wanting service. I did a drop at this location, other customers had spoken to the owner who lives behind the store site.

Michael N. 
Rating:
4.0

Improve the computer system.

David B. 
Rating:
5.0

The service was excellent! Great people there!

Jason M. 
Rating:
5.0

Friendly, personable and quick!!

Eric S. 
Rating:
5.0

Customer did not leave a comment.

Kathy T. 
Rating:
5.0

Customer did not leave a comment.

James I. 
Rating:
5.0

Customer did not leave a comment.

Dee C. 
No reviews have been submitted for this location.

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