Customer Reviews for B&L Designs & Antiques
(U-Haul Neighborhood Dealer)

234 reviews

1638 Stanley Ave   Andalusia, AL 36420

(334) 427-0012

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(334) 427-0012

1638 Stanley Ave
Andalusia, AL 36420

Services at this Location:

Location Hours

  • Mon: Closed
  • Tue-Fri: 9 am - 5 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Dale F. 
Rating:
5.0

Place was well ran and service was above excellent. Helped with all my needs and more. Will always do business here

Greg R. 
Rating:
5.0

The first location that I was scheduled to be at to pick up my trailer was un- maned . The second place that I was sent was in- maned also . The 3rd place they were going to send me they said was maned . But I asked them to call to make sure someone was there . They called and the phone was in use . So I went there . Great service there . My 8:00 am apt now was 10:00 am apt .

Mark P. 
Rating:
5.0

Customer did not leave a comment.

Mindy D. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Great location and the owner is super nice and willing to help in anyway possible. Wish all locations were that way

Jim S. 
Rating:
3.0

Customer did not leave a comment.

Edmund S. 
Rating:
5.0

Very helpful!

Tripp B. 
Rating:
5.0

Customer did not leave a comment.

Anthony S. 
Rating:
5.0

Customer did not leave a comment.

Dave V. 
Rating:
5.0

No one was there and it was during regular business hours. However, the yard was organized well so dropping the trailer off was easy to do.

Kimberly L. 
Rating:
5.0

Great customer service. The lady that runs this dealership knows her business well.

Jim S. 
Rating:
5.0

The customer service at B&L Designs & Antiques/Uhaul pick up location is top notch! We've rented uhaul trailers from them twice now and were well satisfied both times. Thanks for making moving an easy experience! :)

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Marcia S. 
Rating:
5.0

Best customer service I have ever had with uhaul

Jason T. 
Rating:
5.0

Customer did not leave a comment.

Julie O. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Great service

BOBBY G. 
Rating:
2.0

Customer did not leave a comment.

Andy P. 
Rating:
5.0

Great service

Bob G. 
Rating:
5.0

Customer did not leave a comment.

Beverly E. 
Rating:
4.0

Customer did not leave a comment.

Breon M. 
Rating:
5.0

Great customer service. Even though the owner is dealing with her father's passing she was still very willing to help anyway she could

Judy G. 
Rating:
5.0

They were great! They went the extra mile to help me.

Sally G. 
Rating:
3.0

you're doing great at these locations

LARRY M. 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

April B. 
Rating:
3.0

Customer did not leave a comment.

ERIC B. 
Rating:
5.0

Customer did not leave a comment.

Kassidy S. 
Rating:
5.0

Customer did not leave a comment.

Gregory G. 
Rating:
3.0

Customer did not leave a comment.

Blake F. 
Rating:
1.0

Customer did not leave a comment.

LillieAnna C. 
Rating:
4.0

You need to update your websites. The first place didn't open on Saturday, so we went to the second place (driving 20mins one way) who rudely said they had never have had trailers. To finally a very knowledgeable and kind lady.

John W. 
Rating:
4.0

Customer did not leave a comment.

Greg G. 
Rating:
5.0

We did an online, 24/7, drop off which was easy and convenient.

Ben M. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel D. 
Rating:
3.0

Customer did not leave a comment.

Mark J. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
5.0

Customer did not leave a comment.

robert W. 
Rating:
3.0

Day before scheduled pickup I received message that my designated pickup place was unavailable. U-Haul wanted me to go to a location 67 miles away to pick up truck. I drove by 2 locations close to me with available trucks. After speaking with 3 representatives this was straightened out. I arrive to pick up the truck and it's out of gas. Won't start. After spending an hour on the phone we finally got a truck at another location. I was an hour and a half behind schedule with paid helpers waiting. I wasted money due to U-Hauls inability run manage a company properly.

Jeremy C. 
Rating:
5.0

Customer did not leave a comment.

Jeff N. 
Rating:
5.0

Customer did not leave a comment.

Alan M. 
Rating:
5.0

Very helpful personnel who went out of her way to assist in ensuring our experience was excellent.

Alan M. 
Rating:
4.0

N/A

Jackie H. 
Rating:
5.0

Best place I have ever rented from. So helpful.

Lindsey C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
4.0

Customer did not leave a comment.

Glenda C. 
Rating:
5.0

Customer did not leave a comment.

Kathy H. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Friendly people, excellent service!

James H. 
Rating:
3.0

Customer did not leave a comment.

Perry J. 
Rating:
3.0

The truck was not swept out and the tank was less than half full. UHAUL botched up my order and was NOT accommodating to this customer. My pick up location was NOT where I wanted to pick up my truck and they did NOT provide me with the correct truck size!! I would not trust UHAUL again in the future to assist CUSTOMER.

Brent H. 
Rating:
5.0

Customer did not leave a comment.

Earnest C. 
Rating:
3.0

Customer did not leave a comment.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
3.0

Needs more trucks to pick through

Jeremy S. 
Rating:
3.0

Customer did not leave a comment.

PHILLIP B. 
Rating:
5.0

Very good experience.

BARRY E. 
Rating:
5.0

We needed a small 10 ft truck to move my granddaughter home. Brenda was extremely helpful in reserving a truck as we had to drive over 400 miles to get to her location to get truck and expected to arrive shortly before her closing time on Saturday. She was professional and gave service above and beyond what was called for. No glitches or problems. Truck was clean and ready. She gave us her cell number to ensure we could get her if our plans changed due to the distance we were driving to get truck. Highly recommend this location.

Frank E. 
Rating:
4.0

Customer did not leave a comment.

Willard M. 
Rating:
2.0

Went there twice no one there will never go there again

Catherine C. 
Rating:
2.0

Another customer and myself were waiting for someone to show up and check the trailers in. The other customer was in a hurry so I went ahead and pulled her trailer so she could go. Well my iPhone 12 was still on her truck so yeah not a good experience and phone was not recovered. If I knew I had to pull my own trailer and risk loosing fingers and a phone.....I would have just waited and gone somewhere else!!!!

Kay T. 
Rating:
2.0

There was no one at the location! I was told to return the trailer at 9:00 on a Monday, 48 hours from my rental time, I guess, but in all honesty, my rental started after 10:00 am, so I took the liberty of returning it at 10:00 am. I actually thought the return location was different, probably because of the odd beginning of the rental, but that's not the point. Anyway, there was a sign on the door telling me to call a number if it had to do with U-haul business. There was another couple there, who was on the phone with the owner of the location, and they were told to just drop the trailer, text a picture of the trailer number, and move on. All good and well, except I would have NEVER gotten the trailer off of my truck without those two other people, because I have rotator cuff injuries in both shoulders. The nice woman who helped me almost pinched her fingers off between the trailer tongue and the hitch, because that big trailer is heavy and doesn't just move when you want it to. She picked it up and tried to force it away from my truck, and it came right back, only with her fingers in the way. I don't know how she didn't have a serious injury. Just getting the hooks undone was nearly impossible because of they extreme way they were attached, by the first guy who wasn't sure he was doing it right. This lady ended up having to open the link and pull the chain through basically backwards, as the hooks could not be maneuvered enough to let go. Had I been told that this was an unmanned location, I never would have chosen it, simply because I know my abilities and limitations, and I was not anticipating having to lay on the ground or lift a heavy weight. In the end, the poor lady that helped me apparently also left her phone on my back bumper, when she got down on the ground to figure out the hooks...and of course, I drove away with no knowledge of the phone, so I don't know if they ever found it. It was a very distressing morning, to say the least.

Leslie G. 
Rating:
5.0

Customer did not leave a comment.

Mary M. 
Rating:
5.0

Best customer service ever

Lindsey C. 
Rating:
4.0

Customer did not leave a comment.

SARAHCATHERINE W. 
Rating:
5.0

The owner of this business is always going above and beyond to assist all her customers. She has gone to pick up equipment and brought back to her location to make sure the reservations are met with ease. All locations should be run like this one. Great job

Art G. 
Rating:
5.0

Customer service was excellent. Will use this location for all our uhaul needs.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

CINDY S. 
Rating:
1.0

The truck we rented was nasty in the cab. Under the arm rest was just disgusting. It had a strong odor of marijuana inside the cab. It seems as though it hasn't been cleaned in months.

Robert S. 
Rating:
5.0

Wonderful service, very pleasant to deal with.

RANDALL N. 
Rating:
5.0

The online check-in did not work for after hours, due to not matching location services. Could not get assistance from U-Haul on-line chat or from customer service 1-800 at noon on a Saturday. However, calling the location's local number wa pleasant and very helpful.

Wayne R. 
Rating:
4.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

Anthony H. 
Rating:
5.0

Super customer service

Raymond M. 
Rating:
3.0

The truck was in poor shape. It broke down once on us and was running really rough.

Katherine V. 
Rating:
2.0

Owner was not very pleasant. The whole time it seemed like I was bothering her just being there.

Lucas K. 
Rating:
5.0

Thank you!

Travis M. 
Rating:
5.0

Super great customer service

Robert R. 
Rating:
5.0

Great customer service

Ronnie M. 
Rating:
5.0

Very well maintained facility, service was great. Had no pickup or return issues. Would recommend this facility to anyone. Job well done.

Paul B. 
Rating:
5.0

Dropoff had easy access and turn-in was easy.

PAUL B. 
Rating:
3.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

The Uhaul services were convenient at my last minute request that's what I call super consumers service and I really appreciate it a lot Thank you

Alana B. 
Rating:
5.0

Customer did not leave a comment.

Herman C. 
Rating:
5.0

Always works to meet my needs

MARY W. 
Rating:
3.0

Be sure customer reps listen to wishes of customer

William B. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Great customer service

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Deborah J. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS A. 
Rating:
5.0

not a thing! very friendly customer service - clean vehicle....i was very satisfied!!

Kimberly M. 
Rating:
5.0

They helped me so much. I am a disabled vet and couldn't lift the trailer myself and they went above and beyond

Andrew H. 
Rating:
4.0

Customer did not leave a comment.

Randall M. 
Rating:
5.0

Was great to deal with. Met me after hours to meet my needs

Mike B. 
Rating:
5.0

Customer did not leave a comment.

Shermyl H. 
Rating:
5.0

Awesome service

Alan C. 
Rating:
5.0

Customer did not leave a comment.

Jerome P. 
Rating:
5.0

Great assistance and customer service

Kirk W. 
No reviews have been submitted for this location.

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