Customer Reviews for B&S Dry Ice Sales
(U-Haul Neighborhood Dealer)

679 reviews

409 W Pinhook Rd   Lafayette, LA 70503

(337) 235-2898

Office Hours

  • Mon-Wed: 8 am–5 pm
  • Thur: Closed
  • Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(337) 235-2898

409 W Pinhook Rd
Lafayette, LA 70503

Services at this Location:

Office Hours

  • Mon-Wed: 8 am–5 pm
  • Thur: Closed
  • Fri: 8 am–5 pm
  • Sat: 8 am–4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Charlette B 
Rating:
5.0

Customer did not leave a comment.

Thomas K 
Rating:
5.0

Customer did not leave a comment.

Terriona H 
Rating:
1.0

The lady that worked there was terrible . Customer service told me i could drop off the u haul back in the same town instead of driving it across country with no additional charges . " I would just pay the same 4 day rate " & when i went to go return it 3 days later i noticed they had charged a additional 500 plus dollars . Absolutely crazy . Never used the miles and never drove it across country and had to pay more then if i would have. What a joke.

Austin G 
Rating:
5.0

Customer did not leave a comment.

Rosa W 
Rating:
3.0

A better customer services

Shelia F 
Rating:
2.0

Arrived to pickup equipment at 8 am as scheduled but no one showed up to open until 8:30 am. Somewhat disorganized in getting customers their equipment.

Al L 
Rating:
5.0

Fix the app. There were two other people doing after hours drop offs and each one had different issues using that portion of the app.

RUSSELL C 
Rating:
5.0

Very nice and helpful

Carl E 
Rating:
2.0

No doilies available with no contact from store ahead of time regarding this. Submitting forms in U-Haul app was slow and unresponsive.

Joseph A 
Rating:
3.0

Keep up better maintenance on the U-HAUL Trucks. Our truck's alignment was horribly off and was pulling heavily to the right. That can be hazardous for anyone moving heavy loads on the highway. The inside was extremely dusty and needed cleaning.

Kae'Ranisha H 
Rating:
5.0

very good service

Mathew C 
Rating:
3.0

Customer did not leave a comment.

Alexisa B 
Rating:
5.0

Customer did not leave a comment.

Gloria W 
Rating:
5.0

The inside was sticky like someone had spilled a drink in it and it was all over the seats, floorboards,etc

Wanda C 
Rating:
5.0

Truck was ready, admin working was kind and helpful with questions.

Larissa M 
Rating:
5.0

Customer did not leave a comment.

Donald S 
Rating:
5.0

We were very satisfied with the truck.

Raymond M 
Rating:
1.0

This is the second time I preorder a trailer and the day of pickup they don’t have what I ordered so they send me to a vendor which is a horrible experience unclean run down facilities twice this happened to me. U-Haul should be ashamed of themselves for allowing the vendors they have with no good computer equipment no printers just sad.. I would never recommend U-Haul to anyone because of this!!!!!!!!

David A 
Rating:
5.0

Customer did not leave a comment.

Whitley R 
Rating:
5.0

Customer did not leave a comment.

Destiny S 
Rating:
5.0

Thank you !

Barry L 
Rating:
5.0

Easy to return and convenient location.

Lori H 
Rating:
4.0

Customer did not leave a comment.

JO A 
Rating:
5.0

Excelent personal

joel s 
Rating:
2.0

Instruction of the key box was in correct and customer service was horrible!!!

Scotty A 
Rating:
4.0

Customer did not leave a comment.

orlantha w 
Rating:
5.0

Customer did not leave a comment.

Dave E 
Rating:
5.0

Customer did not leave a comment.

Michael M 
Rating:
5.0

Customer did not leave a comment.

Starlet G 
Rating:
3.0

Very convenient and friendly

Wesley N 
Rating:
5.0

Customer did not leave a comment.

Brenda L 
Rating:
4.0

Customer did not leave a comment.

David S 
Rating:
5.0

Customer did not leave a comment.

Margaret B 
Rating:
4.0

Customer did not leave a comment.

Joann N 
Rating:
2.0

Customer did not leave a comment.

James S 
Rating:
5.0

Customer did not leave a comment.

Christine A 
Rating:
5.0

Customer did not leave a comment.

Chanel L 
Rating:
5.0

Customer did not leave a comment.

Arminda T 
Rating:
5.0

Customer did not leave a comment.

Clint M 
Rating:
5.0

Customer did not leave a comment.

SUSAN Y 
Rating:
5.0

Customer did not leave a comment.

Gary S 
Rating:
5.0

Customer did not leave a comment.

Gary S 
Rating:
4.0

Customer did not leave a comment.

Natasha B 
Rating:
5.0

Very professional. Answered all my questions.

Stephanie D 
Rating:
4.0

Customer did not leave a comment.

Lindy C 
Rating:
5.0

Customer did not leave a comment.

Kylie T 
Rating:
4.0

Customer did not leave a comment.

Kathryn K 
Rating:
3.0

This was after hours. Had trouble with the app. I’d put a password in, new password etc. would not let me submit. Finally got someone on phone and they were helpful. Another lady was having the same problem. I don’t like apps! Took forever! Person please!

Dorothy S 
Rating:
2.0

One man operation, I arrived early and being another customer was there. I had to wait, computer is outdated and slow. Again, One man operation, he tries but he is only one person. Facility is in need of repairs and updating.

Gregory Z 
Rating:
4.0

Customer did not leave a comment.

Jimmy H 
Rating:
5.0

Customer did not leave a comment.

Jamie R 
Rating:
4.0

Customer did not leave a comment.

John C 
Rating:
3.0

When I walked in the gentleman acted as if I was bothering him when I asked a question. A Caucasian came in when I was walking out, he became extremely pleasant. Just not right! Won’t rent from them again.

Markesha P 
Rating:
4.0

Everything was good. Customer service was professional and on point.

Sharon L 
Rating:
3.0

Call for Road side assistance had to wait almost 2 hours.

Autrea B 
Rating:
3.0

Nothing everything was awesome

Shelia G 
Rating:
5.0

Customer did not leave a comment.

TIFFANY S 
Rating:
5.0

Customer did not leave a comment.

LOUIS H 
Rating:
5.0

Customer did not leave a comment.

Keith D 
Rating:
3.0

I felt afraid if I got even the smallest of scratches on the vehicle I would have to get another job.

Michael B 
Rating:
5.0

Customer did not leave a comment.

Shannon M 
Rating:
1.0

Hidden cost! Not made aware of cost mileage etc etc etc and could not drop off at my local U-Haul terrible experience will never use again

Pamela J 
Rating:
3.0

Customer did not leave a comment.

Abigail C 
Rating:
3.0

Customer did not leave a comment.

Shyra B 
Rating:
5.0

I don't know, I'm easy to please and I was 110% satisfied with pick up, the vehicle performance, and drop off.

Jarid S 
Rating:
3.0

Customer did not leave a comment.

Joanie R 
Rating:
3.0

No one explained to me charges I paid for the U-Haul when I picked it up and U-Haul was trying to charge another $120

Stephanie A 
Rating:
5.0

Customer did not leave a comment.

Sandra P 
Rating:
5.0

They were Nice Great Service ❤️❤️⭐️⭐️⭐️

Geraldine F 
Rating:
5.0

Nothing at all

Carl L 
Rating:
4.0

Customer did not leave a comment.

Florrie T 
Rating:
5.0

Customer did not leave a comment.

Daniel C 
Rating:
3.0

Buy a new facility to do business out of.

David B 
Rating:
3.0

Customer did not leave a comment.

John M 
Rating:
3.0

Location was closed during normal business hours and couldn’t contact anyone by phone.

william a 
Rating:
5.0

Customer did not leave a comment.

Laquana G 
Rating:
5.0

Customer did not leave a comment.

Tommy C 
Rating:
5.0

Customer did not leave a comment.

Tevin M 
Rating:
5.0

Customer did not leave a comment.

WAYNE F 
Rating:
5.0

Already recommended. Very pleasantly surprised by clean Covid safe procedures and surroundings. Staff answered all questions and provided guidance with vehicle. Highest rating for all aspects of experience.

Stephanie A 
Rating:
5.0

Fast efficient service.

Tim P 
Rating:
1.0

The Lady that owns that location came we let her know I had made online reservations for 1130am to pick up I got there 1125am. She replied I’m closed I said we just made the reservation and was told you was open. She said I don’t work for U-Haul this is my business and I’m closed very rudely. I told my son get in the car I was going to call the 1800 number and I told as a business owner she was unprofessional and got in my car. she comes to my window knocks and says I can do it. That was the only one in the area for that day and because I needed to move I went ahead and got it but I will not be doing business again.

danrica s 
Rating:
3.0

Harold almost backed the truck into our car with myself and our 1 year old in it. He didn’t even look up or notice my car there THE ENTIRE TIME. And his response to our being upset was “oh” and he walked away from us. This was after we found out we were being charged an extra $100 because we couldn’t return the truck after hours and had to wait until the next day. UNBELIEVABLE.

Spencer J 
Rating:
3.0

Customer did not leave a comment.

gabriel m 
Rating:
5.0

All good

WILLIAM F 
Rating:
5.0

Customer did not leave a comment.

RoseMary F 
Rating:
2.0

Customer did not leave a comment.

Shavonnda M 
Rating:
1.0

Location

Paul B 
Rating:
4.0

Customer did not leave a comment.

Reginald M 
Rating:
1.0

UHAUL sent me to 3 different locations to pick up a truck because each location didn’t have my truck. It took me 100 miles round trip, and $400 extra dollars in movers fees since they had to wait almost 4 hours at my house while I went on a wild goose chase to get a truck I had reservations for for two weeks. I’m extremely dissatisfied.

Cynthia P 
Rating:
2.0

Location was poorly keep and the service person was challenging to work with.

Paul T 
Rating:
3.0

Very good customer service.

Libby V 
Rating:
5.0

Customer did not leave a comment.

Jody B 
Rating:
2.0

The truck was in disrepair. It was hard to get the key to turn in ignition to start the vehicle. Cracked side mirrors. The truck needs to be repaired or taken out of service

Webster M 
Rating:
5.0

Customer did not leave a comment.

Eric R 
Rating:
3.0

Customer did not leave a comment.

Barron C 
Rating:
3.0

Customer did not leave a comment.

Ashika B 
Rating:
3.0

Customer did not leave a comment.

Jennifer F 
Rating:
5.0

Easy to get there, easy returns. Equipment was exactly as requested and cost was spot on. I would absolutely use this location again (Pinhook)

Michael R 
No reviews have been submitted for this location.

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