Customer Reviews for B&S Dry Ice Sales

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of B&S Dry Ice Sales

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Andrea C. on

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Rita F P. on

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Japera Joseph S. on

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The back of the uhaul was infested with roaches. Person at location could not leave the site to go and get anything to take care of this matter...

KIME M B. on

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Toya G. on

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TREASURE ANN B. on

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I live less than five minutes from a U-Haul location. It’s terrible how I had to drive on the other side of town to pickup.

Jacob W. on

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mark l. on

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Joseph W B. on

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john t. on

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Jennifer W D. on

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Stephen J S. on

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John M. on

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Roland J J. on

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Chris P. on

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Connie W B. on

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To begin with I rented at another facility to pick up at a certain time and while in the process to pick up said vehicle I received a call from a person at that location telling me that I would have to go to another location to pick up way across town because there truck the people that had it decided to keep longer. No offer of any compensation for having to drive way out of my way to pick up at this out of way location!!! I will be thinking long and hard before calling this company to rent again!!!

Shirley S W. on

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I was very satisfied with the whole process. I don’t think the next customer will have any problem.

Mike H. on

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Stephen P P. on

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Christopher S. on

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Cindy S. on

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The man checking out the trailer was very slow and could not work the Uhaul software and was unable to apply my Uhaul credit voucher; he did not try to call for any assistance; finally after 45 minutes, I had to go, so I just paid for the trailer; I contacted Uhaul customer service and they assured me it would be done upon check-in; got my receipt not long ago & the credit was not applied and NO ONE from Uhaul has called me back as promised.

Alma J G. on

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My experience was very good. I had a problem on the. return time but they was very understanding

Rebekah J D. on

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George B. on

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Lillian A B. on

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Continue doing an Excellent job!

Alicine R. on

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pamela a. on

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Staff was very helpful and has a great personality...Greet was alsome...thanks

Ray J B. on

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Benjamin H. on

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Straight forward. Boom. Done. Great.

Termaine R. on

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transaction was quick and easy. Thank u so much! I'll be sure to use your company again!

Chase D. on

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absolutely LOVE how I was able to do everything from my phone without ever having to talk to anyone. This was such an amazing service to customers !

Craig J B. on

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I am very pleased. Thanks so much.

Chenalynn M. on

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Michael J B. on

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Dean H. on

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Very nice person. Quick and easy.

Scott M G. on

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Michael R. on

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A very narrow 4 lane road. The store was open but no employee present, may have been in the restroom.

Arthur M. on

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Dolly J D. on

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my experience w this particular location was fine. my overall experience was awful and I will likely never use uhaul again.

John W. on

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Professional, friendly, and on schedule! They made my move easier and i recommend coming here for any move. Keep doing what ya doing!

Mhad M G. on

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jose r. on

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Celeste F. on

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Nicholas B. on

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Extremely welcoming and courteous, easy to locate with friendly atmosphere. Thank you for a pleasant experience.

Michael G. on

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Service was great

Andre F. on

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Customer service was great.

Lori D. on

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Chris P. on

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Victoria W. on

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Simple return. Great experience to rent and drop off in Lafayette!

Madelyn R. on

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Louis H. on

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Everything was good to go know problem with anything

Brian B. on

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Larry H. on

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Jay S. on

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Doug B. on

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Lavancia R. on

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Have actual workers that are knowledgeable, customer friendly and someone who can actually work computers. I arrived to the store 30 Minutes before my reservation even though my reservation was for another location but email sent me a totally different address , the truck I booked was not ready, the truck I received had an empty tank so I received a credit that didn’t accommodate my experience. I booked a rental for 24 hours and was told I had to have the truck back by 4pm so that another customer could use it! I booked a 17ft and received a 15ft which caused me to make double trips. I was not at all happy with these services and I regret allowing these people to just give me what they wanted!!

Samuel R M. on

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patrick g. on

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suzanne s. on

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Robert F. on

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Kevon C B. on

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My U-Haul experience was a nightmare. I will never use U-Haul again in my life. My reservation was not honored at all. I called customer service to try to resolve the issue. The customer service representative that “assisted” me was not helpful and unbelievably rude. At the end of the day, all I needed was a truck. THERE WAS NOT ONE U-HAUL TRUCK AVAILABLE IN AN REGION WHERE THE POPULATION IS 200,000! What I don’t understand is why there was a truck sitting in the parking lot of one of the U-Haul locations with a “rent this truck” sign and the truck never moved the entire day as I passed the location multiple times in a van that had the same sign in it. Lastly, the “reservation guaranteed” sign in front of stores are complete bullshit and you guys should remove them because it’s misleading and untrue.

Francisco C. on

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Austin M. on

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Laquette M P. on

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Heman C M. on

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The place didnt have a dolly I requested but on the website you mentioned it is there. The person said he didnt had dolly for almost two years. So why would you put that up on the website. On top of it you guys are overcharging me for one extra day even when I only rented for 24 hours and returned to you well within 24 hours. Very dis satisfied . My U-Haul Contract 23283598 . I am charged two days money even though I only used for 24 hours.

Heather C. on

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NA

Bryce A A. on

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Mary L F. on

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Jana H. on

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larry g. on

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Educate the reps

Robert C S. on

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Very good and fast service! I’ll be back! Thanks!

Barbara D. on

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Alicia K F. on

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First of all I was supposed to pick up the truck at the University storage location, my confirmation email told me to go there. When I arrived the person on staff at the University Storage location was discourteous and unsympathetic and rerouted my concerns saying they weren't responsible for any of it. I was rerouted to the Pinhook pick-up location which took about half an hour or more, by that time I was nearly an hour late to my destination, and one of the head lights on the vehicle didn't work. We were advised last minute to just "use high beams". It was a dreary rainy day and I feel like this was an unsafe suggestion driving in the city. The staff at the Pinkhook location was much nicer, just really slow. Overall I was unsatisfied. If you would like me to provide proof that I was told to go to other location and only bounced to another pick-up location once I was there I can send it to you. This really was a less than pleasant experience and I'm considering using other services that may be more reliable for pick-up details and proper upkeep of vehicles in the future. Your policy clearly states that if the vehicle is not available at said location then the customer will be reimbursed up to $50. Please respond.

Neil G. on

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Monica Alvin D. on

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Philip H. on

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The place was messy and inefficient

Donald L M. on

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Amanda B. on

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Yvette A L. on

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Robert d. on

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I made the reservation online. The service representative was very knowledgeable and helpful . However, the Uhaul store was a horrible experience. Although I had made the reservation online and completed the forms online the 1 man who was working there was completely incompetent and had no idea of how to print out the documents. He was frazzled and confused and it took over 1 hour for our transaction to be completed when all that needed to be done was for him to print out the form and have us sign it . ( I had also paid for it prior to it and he couldn't give me the same rate because he stated that the computer wouldn't allow him to click on a link . ) We were on a time crunch so we just took the extra charge so we could leave . I will next time drive further to a different location to avoid this . I spoke to a friend after and learned they had a similar experience at that location. Someone needs to train the employees better or take away their UHaul license.

jeffery W. on

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whitney m. on

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I took truck to this location at 430pm. Closed, no one there - hours say open until 5pm. Number listed on their sign- when I called it, it was a fax machine.

Braylon M. on

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Terrolyn H. on

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Faster Service

Steven D Y. on

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John D. on

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Clarence Burke B. on

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David B. on

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We were moved to this location without a phone call. It was not the best location for us. The new location was difficult to find unfriendly. It made our day much more stressful. Will consider another company for our future moving needs.

GARY LEE H. on

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Flat rear tire repairman was there 30 min after I called and had it fixed while we still loaded the truck. Great service.

Tina H. on

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michael b. on

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Phillip E N. on

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It is important to know that your rental confirmation does not guarantee a truck. Uhaul will only compensate you $50 for lack of a truck when you show up despite making the reservation a week in advance and confirming the exact time and location for pick up the day before. This is an inconvenience that is not acceptable.

Karen B. on

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If location is 24 hour drop off there should be someone available. I received email that required taking pictures of the truck etc for drop off. Problem is did not check email until after keys were in drop box so could not take pics as requested. Should have been informed of this when truck was picked up. Also received email that said receipt was attached with no attachment!

John M L. on

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Excellent customer service! Will definitely rent from this location in the future.

Peter C. on

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Location was dingy and dirty. Truck was not ready on time and only one person on staff. I had to fold/count blankets in truck, sweep out truck, help remove car trailer from prior rental. Truck was low on oil and no oil at location. I bought a gallon of oil at Walmart and filled it myself. Ordered 60 moving blankets but only had the 32 remaining (in an unfolded pile and covered with duct tape) in the truck. Air conditioning stopped working 3 hours into the trip from Louisiana to CT in August. All around a thoroughly miserable experience.

WILLIAM H. on

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Convenient to our dropoff locale but not a very spiffy looking place

Shelly L H. on

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I was never greeted when I came in and the door didn't Close all the way the guy got up and said close the door very unprofessional if I didn't need the truck so bad I would have left.

Teryn S. on

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Rude owners!

Joseph J L. on

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Customer did not leave a comment.