Customer Reviews for B&S Dry Ice Sales
(U-Haul Neighborhood Dealer)

561 reviews

409 W Pinhook Rd   Lafayette, LA 70503

(337) 235-2898

Location Hours

  • Mon-Wed: 8 am - 5 pm
  • Thur: 9 am - 12 pm
  • Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(337) 235-2898

409 W Pinhook Rd
Lafayette, LA 70503

Services at this Location:

Location Hours

  • Mon-Wed: 8 am - 5 pm
  • Thur: 9 am - 12 pm
  • Fri: 8 am - 5 pm
  • Sat: 8 am - 4 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

My reservation was for 8am when they open. The the gentleman pulled up late to open this location. He was very short in response and slow. If you have a schedule to stick to I wouldn't recommend this location. I didn't leave this location until 8:40 ish. I was able to return the Uhaul before my scheduled return time. When I did get there he was working with a customer outside with dry ice and said he'd get there in a min. This location needs more staff and better customer service skills. Will pick another location next time!

Karissa K. 
Rating:
3.0

Vehicle wasn't ready until close to 45 minutes past my reservation time

JORDAN T. 
Rating:
3.0

Customer did not leave a comment.

DAWN N. 
Rating:
5.0

My pickup time was 8 am and I had to wait ver an hour waiting to sign the contract and pay. Schedule appointment times better would help.

RONALD P. 
Rating:
1.0

The power steering felt like it was going bad and the breaks were dangerous and hardly worked. i was charged 200 dollars randomly with no reciept days after return and after id already paid in full.

Chaise T. 
Rating:
5.0

Customer did not leave a comment.

Spencer K. 
Rating:
4.0

Customer did not leave a comment.

Glen R. 
Rating:
2.0

Refer them to another location. I needed a utility dolly and this location didn't notify me until I went to pick up my truck that they didn't have any. I would say that was a bit unprofessional and inconsiderate.

Ashley E. 
Rating:
4.0

Customer did not leave a comment.

Elaine C. 
Rating:
3.0

Brakes squeaked a lot, but worked fine otherwise. Reeked of old cigarettes

Jamie F. 
Rating:
1.0

I reserved a dolly and the van ahead of time. When I arrived for a pickup, I was told that the dolly is not available. The dolly was as essential for me as the van and it created quite a problem for me. If I would have been told that it is not available while scheduling, I would pick another location or took care of it. Also, I have not received the final invoice through email and the application does not allow me to see one. That is a major flaw in your system!!!

Radim K. 
Rating:
5.0

Customer did not leave a comment.

Brandy M. 
Rating:
4.0

Customer did not leave a comment.

Troy B N. 
Rating:
5.0

Customer did not leave a comment.

Adrean C N. 
Rating:
3.0

The approval process using the app slow and cumbersome. It took 30 minutes for me to be approved. This approval process should be done ahead of time so when you arrive you can pick up the key and go.

Keith K. 
Rating:
4.0

Harold at the site was informative and efficient. I felt well taken care of.

John D C. 
Rating:
4.0

Customer did not leave a comment.

Francis A. 
Rating:
1.0

Customer did not leave a comment.

ZACHARY H. 
Rating:
5.0

The person working there has tons of experience and very helpful.

John C S. 
Rating:
2.0

The female who works there was rude, unhelpful, and was not willing to communicate like an adult to solve an issue

Brandy C L. 
Rating:
1.0

Customer did not leave a comment.

Keisa M W. 
Rating:
4.0

I did not know that if I picked it up at 10;30 it had to be back by 10:30 so I am charged 20$ for other day for 4 hours which is fine I should have known better I guess. Not really happy with the additional $8 for coverage but what ever I did not realize that a trailer is not tall enough to haul a refridgerator until I started loading it. that really screwed my moving plans I will have to make another trip back with an empty truck to take care of that.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Alana L. 
Rating:
5.0

Customer did not leave a comment.

Florrie T. 
Rating:
1.0

This is the worst Uhaul experience I ever had I picked up the van on Saturday morning, returned it Sunday morning in perfect condition, on Tuesday afternoon I noticed $276 missing from my account from Uhaul, accusing me of scratching the van 3 days later, I'm highly pissed off and I am demanding my money back!!!!

Reginald J B. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Customer did not leave a comment.

Victor M. 
Rating:
5.0

Customer did not leave a comment.

Jason R. 
Rating:
3.0

Very easy to park when I arrived.

JOHN G. 
Rating:
5.0

Customer did not leave a comment.

Dwain O. 
Rating:
5.0

Service was excellent! Quick and easy, and the trucks were exceptionally well kept.

Jason L. 
Rating:
5.0

Customer did not leave a comment.

Gerard A D. 
Rating:
5.0

Customer did not leave a comment.

Kimberly A. 
Rating:
5.0

Customer did not leave a comment.

James A A. 
Rating:
5.0

Customer did not leave a comment.

Shontella M. 
Rating:
5.0

A good serving

Leroy M M. 
Rating:
5.0

Everything was very satisfactory 👍👍👍

Sirreginald M D. 
Rating:
5.0

Customer did not leave a comment.

Tylon D D. 
Rating:
5.0

Very efficient and great location.

Kim T D. 
Rating:
3.0

Pickup time was at 11:30; ended up waiting for vehicle 50 minutes after pickup time.

Brett K. 
Rating:
5.0

So far so good. The store and employee are really helpful and friendly. But there`s a new online return or drop off system that doesn`t work very well. It confused me and I have to make a phone call to confirm and let someone know I returned the key just in case I got extra charge. I got a message ask me to log in mileage and gas level. After I dig the receipt out and double checked the mileage right before I went to bed, the system asked me to log into my account. I cannot, always password error. I even tried to change the password, error "try to change it again later". It becomes a dilemma. Hope the new "shared-truck system" works better with less hassle.

Luke H C. 
Rating:
3.0

Have all the extra equipment that was advertised. LIKE FURNITURE DOLLYS

Chandler S S. 
Rating:
5.0

Customer did not leave a comment.

Alphonso D. 
Rating:
5.0

Customer did not leave a comment.

RYAN J M. 
Rating:
1.0

Very rude and unprofessional. Called several times about bringing rental back a day late. No answer. No voicemail. These people should not be in business. Pick another uhaul dealer if you can.

TODD L D. 
Rating:
1.0

The business was very unprofessional, unprepared, and did a poor job of explaining things to me. They were late to give me my rental and there was no one in the office when I arrived at 3:30pm. It was a very anxiety and stress producing experience. I would never rent from them again!

Matthew K S. 
Rating:
2.0

Have a better representative!!!!

Shaun W. 
Rating:
5.0

Customer did not leave a comment.

ALBERT A M. 
Rating:
5.0

They were great.

Michael P. 
Rating:
1.0

Customer did not leave a comment.

WESLEY T O. 
Rating:
5.0

Customer did not leave a comment.

Dadanana M. 
Rating:
4.0

Customer did not leave a comment.

Jake W. 
Rating:
5.0

Everything was great to me

Herbert R. 
Rating:
4.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer did not leave a comment.

Haochen C. 
Rating:
2.0

It took over 45 for the man to complete my reservation & I was the only person there. I had entered everything online before arriving but was told my reservation could not be pulled up. He then proceeded to enter a manual reservation. It took 3 attempts before he could get everything entered into the computer correctly. The man was elderly so I didn't say anything at the time. I've rented many of these trailers & never had it take so long. He was not familiar with the computer. He needs more training or needs help.

Allison C. 
Rating:
5.0

Great

Chad T. 
Rating:
1.0

Be more upfront about the rental agreement. Because I'm white and my daughter is black, he acted like he couldn't find them when picking up the truck Almost like he didn't want to rent to them She stated he didn't disclose anything about tires and roof not being covered.

Kylor D. 
Rating:
5.0

I don't have any complaints or recommendations. I am completely satisfied with the location and customer service. The property manager was very pleasant and helpful.

Ashley E. 
Rating:
4.0

This app wasn't as useful as I'd hoped! I tried to check it in Sunday, June 28th, but the site wasn't letting me check it in. And of course the location was closed. So I got charged for an extra day. So ultimately I was not happy about that.

Mercedes D. 
Rating:
4.0

Customer did not leave a comment.

SHARON L G. 
Rating:
2.0

I ordered boxes and they were simply cancelled because the location didn't have them. It really put me in a bind

Randall M. 
Rating:
1.0

First let me start by saying the customer was horrible. When I arrived I told her all the problems that I had while the truck was in my possession. She didn't have a name tag so another unprofessional issue. I told her the horn didn't work which is a safety hazard and someone almost hit me. The door didn't close properly and when I told she said uhauls always getting hit so I guess risk my life huh (BLM) I told her the air doe not cool properly she argued me down saying it does spitting in my face with this COVID-19 outbreak. She did not have a mask on. Point blank period worst service I ever experienced I will never return and I will be writing bad reviews.

ANTENESIA J. 
Rating:
5.0

Customer did not leave a comment.

RACHEL D. 
Rating:
5.0

U-Haul always provide good customer service

Kimberly M. 
Rating:
4.0

Customer did not leave a comment.

Quentin E. 
Rating:
3.0

Well I would like to have the equipment I requested added . Ask for a dolly.

Anthony C. 
Rating:
5.0

Professional service, didn't take long to get my paperwork and rental.

DYLAN J W. 
Rating:
4.0

could add an inventory of blankets and dolly as this location did not have any

JOHNNY P G. 
Rating:
5.0

Customer did not leave a comment.

THOMAS R A. 
Rating:
5.0

Customer did not leave a comment.

LATICIA J R. 
Rating:
5.0

The lady at the drop was excellent at everything she did

Cynthia J. 
Rating:
4.0

Customer did not leave a comment.

Florrie T. 
Rating:
4.0

Customer did not leave a comment.

Larry S. 
Rating:
5.0

Customer did not leave a comment.

PAUL E L. 
Rating:
1.0

Manager was extremely slow. He should not have been alone. We waited almost 2 hours. When he finally addressed us, 3 other customers cane and left, opting not to wait.

ANDREW P F. 
Rating:
4.0

Customer did not leave a comment.

Russell S. 
Rating:
4.0

Truck had heavy cigarette smell

Ed D. 
Rating:
1.0

Charged me extra, wasnt happy about that as I have not been charged extra before for turning in the trailer less than a half day late. Additionally, door got jammed twice.

MATTHEW C D. 
Rating:
5.0

Customer did not leave a comment.

Beatrice B. 
Rating:
4.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Your representative was very nice and explained all conditions of my rental. Good representative for U Haul!

LOUIS R V. 
Rating:
4.0

Customer did not leave a comment.

Florrie T. 
Rating:
3.0

Was closed when dropped off equipment so I had no interaction with staff. This location is always nice and staff has always been helpful.

Rodd R. 
Rating:
5.0

Customer did not leave a comment.

DAVID W B. 
Rating:
5.0

Thanks all is well.

ADREAN C N. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline G. 
Rating:
4.0

Customer did not leave a comment.

JOHN ELLIOT D. 
Rating:
5.0

It just need at least 2 people for customer service. The guy is good even though he works alone.

Sirikhwan P. 
Rating:
5.0

It was an exceptionally great check in and check out. Small shop with wonderful customer experience. When I need to rent a vehicle again, I'll be back there.

Stephen P M. 
Rating:
5.0

Change out the broken driver's window handle (knob). Assure that customer has right size van. (I should have gotten one with a ramp.)

Charles A L. 
Rating:
5.0

Make all other locations like this

Rosa L J. 
Rating:
3.0

Customer did not leave a comment.

Cory S. 
Rating:
5.0

Customer did not leave a comment.

James Kent G. 
Rating:
5.0

Customer did not leave a comment.

Andrea C. 
Rating:
5.0

Customer did not leave a comment.

Rita F P. 
Rating:
1.0

The back of the uhaul was infested with roaches. Person at location could not leave the site to go and get anything to take care of this matter...

Japera Joseph S. 
Rating:
5.0

Nothing

KIME M B. 
Rating:
4.0

Customer did not leave a comment.

Toya G. 
Rating:
5.0

I live less than five minutes from a U-Haul location. It's terrible how I had to drive on the other side of town to pickup.

TREASURE ANN B. 
No reviews have been submitted for this location.

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