Customer did not leave a comment.Diane M.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.HEATHER K.
Absolutely awful - did not include furniture pads I ordered and I was still charged for them. Emails to customer service disputing the charge were never addressed. Ridiculous.Fil W.
Truck could have been cleanerDenise B.
Not only did I feel unsafe during the era of pandemic and a rise in COVID-19 cases entering a confined office space that reeked of smoke and the owner not wearing a mask. He had no issues letting others into the office without a mask while I was inside. Moreover, the truck's cargo roof leaked from the rain while I had boxes and furniture stored in it overnight. The furniture was wet and stained at the bottom. The boxes loaded into the "Mom's Attic" space were soaking wet at the bottom and several had opened up from the bottom when we picked them up. The cardboard had no strength in it, it resembled a wet rag. This is all to add to the fact that the location did not have furniture pads available that I had ordered. What a disappointment!Jack A.
Customer did not leave a comment.PATRICE A.
My original order had me picking my vehicle up at Liberty Gas Stop in Flemington. The pick up place was incorrect. Found this to be disappointing.Susan S.
Customer did not leave a comment.Eduardo D.
Customer did not leave a comment.john C.
Customer did not leave a comment.Lillian W.
Customer did not leave a comment.James E.
Can't think of anything The young man was very helpful took care of everything Very good experienceSteve R.
Customer did not leave a comment.ZVIAD B.
I ordered a hand truck and 12 blankets for covering my goods but they were not in the truck. B &T removed them from my bill but I had to make a stop at Home Depot to rent a hand truck that cost me more and time. Thanks.Charles B.
Customer did not leave a comment.Katherine R.
Customer did not leave a comment.Scott C.
Customer did not leave a comment.Paul R.
Customer did not leave a comment.james C.
Customer did not leave a comment.Amy G.
friendly and efficient, would def. use again.LYNN V.
Did not have all of my equipment in the truck. There was no one available to speak to. Did not make pick up or drop off easy. They didn't rent me the equipment but then marked that is was returned with the truck when it was never there to begin with. I was charged for it and it wasn't removed.Amanda Y.
Online service is long and difficult. The website says a manned counter service - there is none. Needs to be changed!MARTA N.
I don't think I'd use U-Hall again. The cost of the rental was vert high. I was charged $23.00 dollars for 1/8 a tank of gas. The truck had 1/2 a tank when I pick it up. It was one line under 1/2 a tank when I dropped it off. I put $35 dollars of gas init before I drove it. Since there is a rental fee and a per $1.99 a mile fee, a $23 dollar gas charge is excessive.Thomas K.
While the location was fine it was incredibly misleading my daughter and I both called Uhaul to confirm there would be someone at the pick up/drop off location to confirm everything with. When we arrived to pick up the uhaul there was no one there and there was no one there when we dropped off the uhaul. The drop off process was equally confusing because the image showed a picture of the door to drop the key but the instructions didn't match.Martin P.
Thanks B&T- guys were awesome across the board.Bryce B.
Customer did not leave a comment.EDWARD C.
17' truck I reserved was not available. Had to request multiple times to take a smaller sized truck. Finally received a smaller truck, but had to pay more money because more trips were necessary for my personal move. Would like a discount for the miles I drove. I would not have driven so many miles and made so many trips if the truck was the correct size that I reserved.Kristen J.
Customer did not leave a comment.Maria H.
This place was dirty and featured indoor smoking. The trailer was parked in a location that was inaccessible with the 26' truck, requiring us to move the trailer out onto the highway for hookup. I don't think this was the shop's fault, I think Uhaul corporate should've informed them that I was coming with a uhaul truck, being as they split the contract between two places, neither of which were my choice for pickup.Brian R.
I reserved and paid for 20 moving blankets. The blankets were not in the truck upon pick up and the owner was not available. As a result my furniture was scratched and I am owed a refund. The app was not very good.donna T.
I didn't check in online and put in my payment info. The guy told me he was doing me a favor by taking my payment. If paying online in advance is the only option, then please say so. B&T guy had a Bad attitude- Recommend finding another location.Jeffrey J.
I had to pick up my 17 foot truck rental at 9:30am. We did not leave out of the Uhaul location until 10:25am, due to the U haul site being down. I am a business man, that likes to conduct good business. The dealer was not interested in checking my truck out due to Covid 19 at first, which is understandable. But one has to have a system in place to make sure customers can get dispatched quicker. I was late to my 10:00am appointment which was only 6 minutes away. The dealer are not bad people, just inconsistent in the area of Uhaul. Also once I got the pictures of the truck condition I saw one false picture of the roof caved in on the corner, but in fact that truck was in perfect condition. When I asked the dealer what should I do in this cause he stated, â€œI do not really care what you doâ€. If I was not a level headed and patient individual this situation could have ended up a different way, especially in this climate of America. This U haul dealer is never getting my dollar ever in life. But I do wish them the best to treat the next customer with respect and compassion.Kadeem M.
I reserved an appliance dolly with my van and it wasn't in my van when I went to check-In with the mobile pick up. I had to drive to another location to find another dolly, which was like 20 out of my way. In addition to that, uhauul want to charge me for those mileage! That is not fair, especially when you should've put the request in the van under I prepaid.Itohan I.
Very cool new "no contact" system but some things need to be improved, they couldn't read my license so they needed to contact a friend or family member to verify the knew me... i did not know about this and nobody was available at the time... we should know this could be required to make arrangements. Also. I got the lock box code to take the truck but it turns out i needed the samr code to drop it off and i had not saved the code.. maybe saying "you will need this code at drop off, please save it" ?Juan O.
Customer did not leave a comment.Abraham A.
Customer did not leave a comment.Susan K.
Keep your word and don't let me book a vehicle if you know it's not actually available in that location.Omar K.
The guys inside were very nice and professional, I spoke with Barry the most (very nice man). I was in and out without any hang ups.matt H.
My experience was perfect. The cargo van was new, clean, and easy to drive. I will be back to rent a cargo van in the future and would recommend it to a friend.Diane M.
Customer did not leave a comment.James G.
Customer did not leave a comment.Christian O.
REQUEST DISCOUNT FOR MILITARY VETERANS OR AAA MEMBERS....RUSSELL B.
Customer did not leave a comment.Joseph F.
It's perfect service.DEBBIE F.
Customer did not leave a comment.Steve D.
Customer did not leave a comment.Anya S.
Customer did not leave a comment.Tina L.
Customer did not leave a comment.Aniket P.
Customer did not leave a comment.Paul T.
Smooth transaction, very pleased.Joseph F.
Customer did not leave a comment.Thomas B.
Customer did not leave a comment.DANIEL F.
Customer did not leave a comment.ERIC M.
Everything was as expected.alan M.
Customer did not leave a comment.Alexis W.
Very accommodating and friendly. Even called me ahead of time to tell me where to place the truck if I was dropping it off after hours.Constance R.
Nothing...all was greatJAMES G.
Customer did not leave a comment.Jaime T.
I got excellent and professional service at this location in Raritan. Thank youDuncan O B.
Customer did not leave a comment.Mila E.
I returned the truck Saturday night and didn't know that I needed to upload pics and a whole host of other things. I called Customer Service, they were very helpful.JECROIS J.
when i got to the location the manager told me i didn't have a confirmed truck when indeed i did. they did not have proper equipment rental ei. trolley, dolly or moving pads for furniture. i had requested ahead of time all of these items and none of them where available. manager was nice and made it work, but moving is stressful enough, last thing you want to get arrive to pick up truck and they tell you you don't have a reservation when you come in ready with all documents and confirmation from website. poor communication between Uhaul and vendor.maria S.
The fuel level is wrong. I realize that where I parked it that the clerk may have read it on the un level ground. I have a photo of the gauge as left and I made sure that it was more than when we took it. Please refund the 1.5 gallons immediately.Brian Z.
Customer did not leave a comment.Dolf D.
Customer did not leave a comment.larissa V.
I was satisfied with my experienceMark S.
Customer did not leave a comment.antinozzi L.
Nothing, this location treated me excellently. There is nothing to improveRosita R.
Not very friendly. Did not have blankets I reserved.Ebel M.
Customer did not leave a comment.Kshitij K.
Customer did not leave a comment.alice D.
Customer did not leave a comment.Marina S.
Customer did not leave a comment.Shane F.
The last customer left some trash inside cab and didn't sweep the back but everything else was great, I would rent from them again!Jean W.
Customer did not leave a comment.UMANG R.
Customer did not leave a comment.Carol M.
Customer did not leave a comment.Peter B.
Customer did not leave a comment.Matthew R.
Customer did not leave a comment.Richard E.
Great manmagement!William B.
Nothing. Luigi was a great help with setting me up and answering any questions I had. Would come back again and recommend. BobROBERTY B.
Great, friendly serviceRachel R.
Customer did not leave a comment.Stephen T.
Great place and great peoplewilliam H.
Customer did not leave a comment.Christopher P.
All GoodScott M.
Customer did not leave a comment.Barbara C.
Zero complaint! Absolutely efficient, fast and a great team :-)William E.
Very simple process. Van was clean and the u haul rep was very nice.Michael E.
Less smelly vehicle. Everything else was excellent.Miguel D.
Customer did not leave a comment.Matthew L.
Wrong charge applies. Rented for 4 hours they are billing for a whole day. What a messPeter G.
Customer did not leave a comment.Michael J.
Great office staff, easy to work with and would definitely use uhaul from this location again. Truck was also in great conditionKarl Z.
Parking lot was very crowded - no room to park. Service desk room wreaked of smoke. Barry was very nice.Jennifer H.
Thank you. I will call you next time. You were great. Budget is the worst!JOHN L.
Customer did not leave a comment.Jonas D.
It's a tough call given how restricted the space appears to be at this location, but it would be awesome if you had a few small trailers on hand for those of us who have a basic tow hitch but no trailer.Robert P.
Customer did not leave a comment.harry T.