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CLAY H
Customer Reviews for Barbaras Then & Now
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Super easy drop off
WENDELL SI'm the instructions make it clear that the box to get the key for the truck iis not in a box that's located in the truck that it's actually located in key box on the back side of the post closet the entrance door to the business
Chad LThe truck needs immediate maintenance. Original reservation was for Monday drop off. Once reservation was complete it changed it to Sunday then charged me for Sunday. Fix your website and maintain your trucks.
Melinda MHorrible experience, it took an hour to rent the truck, place was unclean and looked deserted, I’ll never use them again, my location changed from Douglas to here, I was charged for extra mileage for drop off and it was not my fault
Sonja GIt's hard to find and the staff wasn't dressed professionally.
Jacob HMrs Barbara was absolutely wonderful!!! Friendly, kind, and prompt. Will rent from her again for sure!
Erica DShe harassed me daily lied to me multiple times about the law coming after me she also accused me of being several different places with”HER VAN” also called me a liar daily and told me I was not allowed to be driving her van just anywhere said that I couldn’t even drive it to the town of Douglas which is only 15 mi es away from where her location. Is I will be seeking professional assistance on this matter as she also documented failed readings of the odometer read and also the fuel levels I have documentation of every single thing and I will be providing my legal representative with these file I hope you can solve the issue with this location and maybe find someone to take over her duties and give it to someone whom would respect and be friendly to there costumers! Have blessed holidays and myself or my lawyer will be in contact Sincerely, Theresa Kittner
Theresa KA little hard to find but really nice people.
John GCan not think of anything.
David ENice service
NAYANA PIt didn't give me my deposit back
Jacqueline MTheir internet was not working which prolonged the check in experience. They were nice though.
Mark CVery friendly and willing to help.
Alejandro MExcellent service
James Funable to edit the dates online, called in and the expected wait time was 59 minutes to talk to someone. closer locations with this equipment were not offered as a choice. rental location was very good. online and phone assistance not very good. equipment failure causing trailer to unhook was very dangerous
DAVID MI picked up at night, after hours and the location was very dark. They need some type of lighting.
Debra W