Lisa D.
These guys were super helpful and very kind. Thank you so much!
Customer Reviews for Bargain Barn
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Bargain Barn
CATHY C.
You seemed to have it all under control it was already to go when I arrived and was waiting at the door for my return less than a 10 min wait and very reliable will definitely use again !!!!!!
Logan B.
Bargain Barn owner, Toni, was a great help and a welcomed light at the end of a very bad experience with U-Haul. Originally, my rental site was Firestone in Gautier, MS for a guaranteed pickup at 3 pm. When I arrived, the business was closed and the truck was behind a locked gate even though this was supposed to be a Truck share pickup with my mobile phone. Called U-Haul and after holding for 20 minutes, the rude “specialist†tried to send me to Ocean Springs for a pick up. Guess what? That location was closed and no one there to give me a truck. Then the rude specialist tried to send me to Biloxi. I asked her to call and speak to a live person to ensure they were open and have a truck. No answer. Her response was, “I can't help it if they don't answer their phone.†My son was with me and started calling around and the Pascagoula location was helpful and advised that although they didn't have a 26' available they had one in Grand Bay, AL She called to confirm and Toni @ Bargain Barn said she would get the truck ready for us and be there when we arrived. So another 30 miles in the opposite direction of where the “specialist†sent me, we found Toni. Professional, knowledgeable, personable, and efficient. Bargain Barn and Toni will be where I go from now own but U-Haul's initial screw ups cost me almost three hours of time and about 50-60 miles. U-Haul offered a $50 credit for the guarantee that wasn't honored but in my opinion they should offer much more!
Joshua H.
Shannon was great!
alfred W.
Nothing everything was great
charlie M.
We felt welcomed during the whole experience. Keep up the good work.
BRITTANY B.
The two woman who work there are ABSOLUTELY AWESOME I WILL DEFINITELY BE BACK TO RENT FROM THEM AGAIN..... If I needed anything they was there and helped beyond there requirements too..........and also they store attached was even as awesome as they were please go see them it's worth every penny
Margaret P.
Everything was great Toni Nelson was a great manager and made our rental a breeze
tim M.
I'm a repeat customer service is fast and efficient
tim M.
Location was very fast at getting my trailer checked out and me on the road very satisfied with selection and personal
Mary R.
Easy to get to and drive through
Matthew G.
Vehicle was older model that needed service.
Trevor V.
Friendly people good customer service
Navin M.
Mrs.Toni was Amazing! Helped us with everything we needed! We will definitely use this Location again! THANKS YALL!😊
Michael M.
I never received a final statement of my charges. Seems like I overpaid?
Samantha S.
Very good
margaret W.
Check the equipment better, air conditioning totally quit working less than 1/3 of the way into our trip.
Cynthia R.
Staff was professional and friendly.
Breanna M.
Nothing to improve! Wonderful service!
Toni N.
We love out Bargain Barn!
Diana A.
Since this was an after hours drop off, there was not an opportunity to interact with staff. The check-in process using my phone was the problem with doing an after hours drop off. I was also very concerned about not being able to lock the back and leaving the dolly inside the truck. I just had to take a picture and hope that no one stole it during the night.
John K.
Dropped off after hours. Online drop off was very easy
Ratana M.
Good people
Harold M.
excellent service.
Samuel P.
Excellent staff. Very fast service. Very professional yet friendly.
Katrina B.
I don't think any improvement is necessary. Service was professional and very easy to complete the pick up and return. I highly recommend this location and will use it in the future.
michael B.
Nothing the employees there are very nice and helpful
gregory L.
Great folks at The bargain barn, very helpful, efficient, and we'll go back if needed their store is not bad either!
Peter D.
Just wish they told me about deposits on the phone
Diana A.
Personable and did the quick check in, did not require much from me to complete the check-in process. Way faster than the check out process.
Denver P.
The lady was rude, trailer lights didn't work. I didn't have the adapter so she let us take the trailer to the parts store and said you come back if the lights don't work so we went back and she caught a attitude telling me it's Probly your vehicle. So she got a uhaul truck drive it aggressively, and relized it was her trailer also she said well the lights was working yesterday. So if it went out it just magically went out over night. There is no reason to be so rude when working with the public. I will never use this location ever again and I will be calling to speak to someone.
Morris B.
Very good dealer.
Patrick J.
Service was absolutely wonderful. Employees were very helpful, made sure I had what I needed and provided service in a very timely. This is the best service I have ever had from a Uhaul dealer.
james G.
if I knew that I'd be working for u-haul
Melanie C.
Customer service was terrible.. I wasted a whole day of moving at the uhaul location. I was told it wasn't in the contract to fill the gas tank up and now I've been charged 195!
Joseph J.
Customer service was stellar.. equipment was n tip top condition, well maintained
Garrett A.
Very helpful and nice staff
slyvia M.
Excellent customer service!
Ashton B.
The location was horrible the uhaul only had a small amount of gas barley enough to make it to a gas station the “field manager†was very rude when we went to drop off the truck as well as the lady inside the store. I would never use uhaul in Grand Bay again it was a horrible place for a business. Honestly it looked so run down I was sure it was even the right spot. Whoever I spoke to on the phone at the 1800 number was way better with customer service than the people in Grand Bay
john C.
All was well. No improvement needed
steven S.
Nothing. The service at the Grand Bay Alabama was the best I have seen.
Charles R.
Excellent start to finish.
Dennon M.
Equipment more than handled my move!
herman H.
Very friendly staff
Terry N.
The truck was very nasty,had no gas in it. The lady who i spoke with was very rude and not professional at all,need to find better employees. I cant believe they would treat folks that way,what a waist of time and money.........
Angela B.
The most friendliest bunch of people you will ever meet! They went above & beyond to help me. If it wasn't for them I wouldn't have rented again from U-Haul after the experience before! Recommend this location highly! ??????????
adam P.
I have to add air on the left tire of trailer, it's a little low on pressure. other than that, very good service. highly recommend.
George H.
couldn't ask for a friendlier, prompt and thorough experience.
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