It was a very poor location. The parking lot was all muddy and it felt unsafe with the broken down cars sitting around. There also has not good signage where to return the keys.BRADLEY ALAN K.
Customer Reviews for Barnett Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was told I was getting a 20foot and instead I got a 26foot. Was way too bigMathew W.
Long process to receive and return the truckMykalynn T.
We were very pleased with our service at Barnett Automotive. They made renting a truck very easy. We will definitely use them again.Jospeh N.
Customer did not leave a comment.Dannyowen F.
Customer did not leave a comment.Craig B.
Customer did not leave a comment.Krysta W.
Customer did not leave a comment.Alan M.
Customer did not leave a comment.kimberly M.
Customer did not leave a comment.PATRICK W.
Customer did not leave a comment.Kathryn W.
Online check in and return should be updated but friendly service and great speed and response.Randall C.
When we arrived at our first rental location on Beecher St. we were told they didn't have a truck for us. My son was moving out of state and because of work needed to leave that day. Luckily, the location on Maumee St. had one left. For improvement I would recommend having the truck that is reserved available instead of having the customer travel to the other side of the city in hopes that location has a truck. The personal at Maumee St was wonderful.Dylan H.
Nothing, location is convenient and service was very good.Dannyowen F.
Customer did not leave a comment.Daniel R.
Customer did not leave a comment.THOMAS L.
Steve did as promised. Very professinalsteve S.
Customer did not leave a comment.Troy B.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Linda W.
The process went very wellPAUL ALEXANDER M.
Customer did not leave a comment.Gordan W.
was not expecting to pickup further than the original reservation; would have been nice of mileage was discounted for that.Jennifer L.
Customer did not leave a comment.Kenneth B.
Customer did not leave a comment.rebekah M.
Customer did not leave a comment.Tom W.
Mr. Barnett was not present at the time I was supposed to return my rental, and his business doors were locked, lights were off, even though his signage said it was within his business hours. I attempted to call his business number and was met with a full voicemail box. I will not be doing business with Mr. Barnett or his establishment in the future.Anna T.
Fast friendly service. I'm a repeat customer and had an excellent experience every time. I will be returning for my future UHAUL rentals.Brandy C.
The people were wonderfully helpful and accommodating!!laurie C.
I needed to pick up the vehicle on a Sunday, when they were closed, and did the online thing. VERY easy to use and retrieve the keys.Julia R.
Very nice and helpfulCharles P.
Customer did not leave a comment.LUCY M.
I'll be sure to be back to this location for my rental needsSusan S.
Very easy transactionRichard D.
Nothing to improve upon - very friendly, knowledgeable and helpful. Very fast, great service. Thank you!april A.
Very smooth transactionRichard D.
Customer did not leave a comment.Ryan V.
Very easy transaction. They hooked everything up and tested everything. Would recommendRICHARD D.
I used this simply as a drop off. I had no interaction with the staff. There were no issues.Jerri B.
Customer did not leave a comment.Rex C.
I noted that the transmission in the truck I rented seemed sluggish, not shifting until the RPMs were very high. As long as I turned off the Haul function, it worked pretty well, but putting on the haul function made it strain.Patricia H.
Customer did not leave a comment.BRAD H.
For what it is ,I thought it was fine the way its set up . Service was very friendly and polite .very helpful and informational . I would recommend them to othersBRAD G.
Change the wiper blades. Also, I ordered a 10 ft truck and was given a slightly larger one. I didn't really need the extra room and was just thinking I could have gotten better gas mileage with the smaller vehicle.eric S.
Customer did not leave a comment.dave N.
Customer did not leave a comment.James S.
Good serviceROGELIO G.
Make check-out process easier - less time consuming.Tracie B.
Customer did not leave a comment.Charles V.
Customer did not leave a comment.David V.
Customer did not leave a comment.Mark B.
Customer did not leave a comment.stan S.
Customer did not leave a comment.Tyler B.
Customer did not leave a comment.jerry B.
Barnetts were very accomodating and well versed in the U haul system. My Barnett advisor was very good and I would use them again.jim G.
Great customer servicemonica L.
They are the best in town, I would recommend them to everyone, very helpful in explaining everything and always so friendlypamela P.
Dealer came in and unhooked the unitRandy V.
Customer did not leave a comment.Robert W.
Excellent service! Good equipment.Gene R.
Steve was very informed and very cordial. He explained everything and made for a smooth and comfortable experience.. He did a great job.john D.
Customer did not leave a comment.mike M.
Customer did not leave a comment.Edward S.
Customer did not leave a comment.brian M.
excellent service highly recommendedtamara H.
Nothing I needed something and they took care of me I would use them again on my next move thank ubrenda L.
Customer did not leave a comment.chris V.
I booked a truck in Adrian and they told me I had a pickup in Addison that was too far for me to drive specially driving a 30-foot truck back at my age which is 73Luana B.
Customer did not leave a comment.Michael O.
It was great. My reservation was moved to a different site, 35min away :( due to availability, but the owner met me on his off time to accommodate my needs.callandra H.
We will rent again from this location plus recommend to others.Terry K.
thank you~PAM G.
Customer did not leave a comment.Charles G.
Customer did not leave a comment.Bashar A.
Customer did not leave a comment.Jaymie C.
Customer did not leave a comment.Vince K.
Very nice!!!william S.
There was some confusion on my part where it was exactly. When you google it, a different business picture came up.Carmen B.
Use Uhaul. They have so many deals!Hector H.
Customer did not leave a comment.BILL M.
Customer did not leave a comment.april A.
Customer did not leave a comment.HOWARD G.
Customer did not leave a comment.mark R.
Customer did not leave a comment.DARRYL M.
Customer did not leave a comment.tiffini S.
I'm very satisfied with the rental truck and Barnett Automotive.dick R.
Customer did not leave a comment.Travis M.
Customer did not leave a comment.GARY C.
Customer did not leave a comment.
Customer did not leave a comment.mirardo R.
Customer did not leave a comment.richard R.
The Uhaul Service Management have great quality customer service....and yes I would motivate anyone to rent with them!!!PAUL M.
Customer did not leave a comment.CHRISTINA M.
Customer did not leave a comment.katheryn W.
Customer did not leave a comment.DIANNE B.
Customer did not leave a comment.DUANNE T.
Customer did not leave a comment.michael L.
Customer did not leave a comment.DAN S.
I have no idea why, but was set up as a one way move when it should have been an in town...then I had to fix it...I feel the shop should have been able to refund the difference instead of us wait...as I am still waiting...I have to wait 3 days which is ridiculous...you didn't wait three days to over charge me!THERESA M.
Some how I lost a Shelf for inside a cabinet.....hope it's in the truck....otherwise all was wonderful...thank you...PATRICIA B.