These guys are always there for me. Go uhaul.
JENNIFER MICHELL D.
Customer Reviews for Barnett Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service and a very friendly staff. The equipment was in excellent condition.
jimmy D.Very nice and helpful staff. Very friendly.
Duane C.None
Tim G.Straight to the point, no long wait, honest, and quick. Very personal and professional.
AMANDA ANN H.The Entire Experience of Renting The U-haul Was Extremely Easy! 😊 I Would Recommend Renting From Barnett Automotive. They Were Very Courtious and Helpful!
Kimberly K.You could have the trailer where you claim to have it, mot 39 miles away in a different state.
GLEN G.The place of business was very dirty very disorganized one of the workers was half dressed eating very loudly not a pleasant experience pushing the insurance that's all he could talk about equipment was very dirty my husband had hooked it up he rehooked it up We have used them in the past service is now lacking
Brandy C.Quick and easy drop-off.
CALVIN W.It was a very poor location. The parking lot was all muddy and it felt unsafe with the broken down cars sitting around. There also has not good signage where to return the keys.
BRADLEY ALAN K.I was told I was getting a 20foot and instead I got a 26foot. Was way too big
Mathew W.Long process to receive and return the truck
Mykalynn T.We were very pleased with our service at Barnett Automotive. They made renting a truck very easy. We will definitely use them again.
Jospeh N.Online check in and return should be updated but friendly service and great speed and response.
Randall C.When we arrived at our first rental location on Beecher St. we were told they didn't have a truck for us. My son was moving out of state and because of work needed to leave that day. Luckily, the location on Maumee St. had one left. For improvement I would recommend having the truck that is reserved available instead of having the customer travel to the other side of the city in hopes that location has a truck. The personal at Maumee St was wonderful.
Dylan H.Nothing, location is convenient and service was very good.
Dannyowen F.Steve did as promised. Very professinal
steve S.The process went very well
PAUL ALEXANDER M.was not expecting to pickup further than the original reservation; would have been nice of mileage was discounted for that.
Jennifer L.Mr. Barnett was not present at the time I was supposed to return my rental, and his business doors were locked, lights were off, even though his signage said it was within his business hours. I attempted to call his business number and was met with a full voicemail box. I will not be doing business with Mr. Barnett or his establishment in the future.
Anna T.Fast friendly service. I'm a repeat customer and had an excellent experience every time. I will be returning for my future UHAUL rentals.
Brandy C.The people were wonderfully helpful and accommodating!!
laurie C.I needed to pick up the vehicle on a Sunday, when they were closed, and did the online thing. VERY easy to use and retrieve the keys.
Julia R.Very nice and helpful
Charles P.I'll be sure to be back to this location for my rental needs
Susan S.Very easy transaction
Richard D.Nothing to improve upon - very friendly, knowledgeable and helpful. Very fast, great service. Thank you!
april A.Very smooth transaction
Richard D.Very easy transaction. They hooked everything up and tested everything. Would recommend
RICHARD D.I used this simply as a drop off. I had no interaction with the staff. There were no issues.
Jerri B.I noted that the transmission in the truck I rented seemed sluggish, not shifting until the RPMs were very high. As long as I turned off the Haul function, it worked pretty well, but putting on the haul function made it strain.
Patricia H.For what it is ,I thought it was fine the way its set up . Service was very friendly and polite .very helpful and informational . I would recommend them to others
BRAD G.Change the wiper blades. Also, I ordered a 10 ft truck and was given a slightly larger one. I didn't really need the extra room and was just thinking I could have gotten better gas mileage with the smaller vehicle.
eric S.Good service
ROGELIO G.Make check-out process easier - less time consuming.
Tracie B.Barnetts were very accomodating and well versed in the U haul system. My Barnett advisor was very good and I would use them again.
jim G.Great customer service
monica L.They are the best in town, I would recommend them to everyone, very helpful in explaining everything and always so friendly
pamela P.Dealer came in and unhooked the unit
Randy V.Excellent service! Good equipment.
Gene R.Steve was very informed and very cordial. He explained everything and made for a smooth and comfortable experience.. He did a great job.
john D.excellent service highly recommended
tamara H.Nothing I needed something and they took care of me I would use them again on my next move thank u
brenda L.I booked a truck in Adrian and they told me I had a pickup in Addison that was too far for me to drive specially driving a 30-foot truck back at my age which is 73
Luana B.It was great. My reservation was moved to a different site, 35min away :( due to availability, but the owner met me on his off time to accommodate my needs.
callandra H.We will rent again from this location plus recommend to others.
Terry K.thank you~
PAM G.