Very nice people, thank you for a great experience.
VINCENT E
Customer Reviews for Barnett Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Trucks alignment was quite off wheel had to be held to the right to remain straight every other aspect was very nice
Scott GThis location had more than one trailer in the size I needed (largest) and had moving blankets for rent, which I used to pad my cargo. The staff at Barnett Automotive was friendly, knowledgeable and punctual. They even hooked up the trailer to my car for me. Next time I need a U-Haul, I plan to rent from this location again.
CHARLES JMudholed driveway - I had to drive on the grass to get in. The place is dirty and junky. I only had 1 bump cell service down in the hole where the building sits (AT&T) and VERY poor lighting. Dismal location. The truck only had 80,000 miles but it handles and drives like 400k rattles and “drift” steering. This was a lousy experience.
Mark JKeep doing what you’re doing
MARTHA JThe gravel drive has very large potholes.They were filled with water when we were there- had no idea how deep they were. Be careful entering and leaving
Jeff RPlease ensure hours in uhaul app reflect actual hours. The business was closed during our pickup when it was said to be open.
SHANE TIt was a good experience
DAVID KNothing.
Justin DNo problems. Great service
Doug YThe renter knew the gas tank had a hole still allowed it to be rented. I was stuck at the rental until 12 am
VANNESSA NImprove the entrance drive due to potholes.
DANNY OThe person I spoke with on Sunday night was excellent. She was very good at her job. Getting to the point of speaking to someone was a little drawn out. Very good experience. Thank you.
STEVEN WI was very pleased with the service, will use them again
YVON NCustomer service at locations great. Using the UHaul App, not so much.
Michael LWe had a hectic time moving, Steve was so helpful with the rental from start to finish. It was so appreciated.
RUTH KThe place I rented from was very friendly and extremely helpful. No complaints about the experience at all
Chad FNothing all good
kurt vGreat to work with. I did take pictures of returned car dolly for a no problem return.
michael lNothing. Everything was perfect. I will definitely use in the future
Cheryl LOwner was very helpful hooking / unhooking the trailer for me. Will defitely call on him in the future!!
thomas bNothing.
Gale sJust clean up the registration area and make it welcoming. Looked like the place was closed, no room on the counter to even sign paperwork because it was covered in junk and trash from the auto repair shop. Gentlemen was extremely attentive and explained everything well. Overall it was a good experience.
JAMES DVery friendly. Easily rented
denise cMy overall experience was good, the trailer wasn’t cleaned out, but good. The worst part was trying to return the trailer. It was after hours, (I had the trailer for 7 hours on a 24 hour rental. The return was going to be Sunday, which would’ve still been after hours because they are closed on Sunday.) I wasn’t able to be located with the geotracking. I use geotracking with work, so I know how to use it, and everything was good on my end. I was going to be charged because of after hours, and not being able to prove where I was. (Not good), luckily I talked to a representative on the phone, and she assisted me and saved the day.
Scott MFriendly and supportive, quick check-in and back on the road in less than 10 minutes.
Dana CKeep doing what your doing if you are kind to people they will come back.
Eddie CBoth the owner and associate of Barnett Automotive were very friendly and assisted me to ensure I left their facility safely. Very Helpful and Courteous, Great Customer Service.
Kyle KWonderful experience all around…loved the high tech pick up process!
Brian MBarnett Auto was the best U haul location I've been to. The truck was clean. Steve was so very helpful! He answered ALL of my questions and made my rental so easy! Definitely going back! Thank you Steve!
Cory PThey weren't even open and they charged me extra day for truck and toll dolly!
Laurie LParking lot is crowded and driveway needs maintenance.
Roy LIt was a grate place
Eddie CWas so trashed had to clean it before we used it and still paid 100$. Never will be using this again.
Madison GT ruck was wonder ing going. Down road. Need attention.
STUART HCargo area of truck was not clean. Had dirt covering entire floor. Had to sweep out before I could put my house furniture and beds in it or they would have been full of dirt.
Ryan WThese guys are always there for me. Go uhaul.
JENNIFER MGreat customer service and a very friendly staff. The equipment was in excellent condition.
jimmy dVery nice and helpful staff. Very friendly.
Duane CNone
Tim GStraight to the point, no long wait, honest, and quick. Very personal and professional.
AMANDA AThe Entire Experience of Renting The U-haul Was Extremely Easy! 😊 I Would Recommend Renting From Barnett Automotive. They Were Very Courtious and Helpful!
Kimberly K