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SCOTT D
Customer Reviews for Barnetts Body Shop Of Madison
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
No body came out to assist with my return. Did the on-line return and left. Nobody home at Barnetts.
Andrew BFirst off, they didn't tell me I would be charged for 2 days for dropping off at a different location. On top of that they overcharged me for the 2 days. I pointed it out and they agreed to give me a $20 credit which they haven't done. They did not offer to help hook up the trailer I had to ask. They were friendly however.
GUINN DEverything went fine. Just didn’t like taking all the pictures. But it helps the customer as well
KIMBERLY TRobin was polite and courteous!
ANTHONY TOutstanding customer service and the truck was perfect
Robert AGreat location , easy to drop off !!
JOHN LTruck was not swept, smelled of cigarettes. Rear tire sidewall was peeling off, required replacement
ROBERT PNo personnel because dropoff was afterhours
MARGARET CBest UHAUL experience I've ever had was at this location! Barnetts Body Shop at Madison MS!
Towander PEverything went very well! My son had no problem with the directions on the app. Very pleased with the rental overall.
Connie SEmployee was rude to me. I asked for assistance hooking up the 6x12 trailer so as not to hurt myself. The Employee stated thar I didn't want to hurt myself but it was okay for them to be hurt doing so. I stared this is your business not mine and I need assistance. I am a senior citizen . Totally un professional. Won't use this location again.
MANTZ SI put that the personnel were helpful in that I suspect they would have been. I used the drop-off process in the app and therefore had no contact with personnel. The place was well lit with plenty of space to manipulate trailers or large trucks.
SCOTT BFor novices, make sure they know how to take the truck out of “towing overdrive!”
KAREN CWe made it there just before 5oclock...they were very nice. And promptly checked in the vehicle the following morning.
KEVIN DNo one was there and told me to just drop it off Saturday morning and they’d get it on Monday. It was supposed to be checked in by Sunday. I had to call 3 places before I got a return call and I just left it at the front door. I was from out of state and Canton, Mississippi no Uhauls are open on Saturdays?
JAMES MAmazing service!!
SHERI II rented two dozen furniture pads and Uhaul did not have them available when I came to pick up the trailor. Caused a major issue in trying to get them somewhere else when I didn't have time and had a trailer hooked to my vehicle.
EDWIN CWe dropped off after business hours, so no personnel were there (that's why the answer to that question is "no"). The location was clean and well lit.
Autumn BVery friendly and efficient
ADOLPH BThe taillight on rear passenger side of trailer needs to be replaced. Great experience overall! Will definitely be back again.
KEVIN NThis is no reflection on them but rather uhaul. I reserved a truck in Ridgeland and got to the location and not only did they not have the truck but uhaul never contacted me on another location but I waited an extensive amount of time losing about 1hr costing me money and uhaul offered no compensation but rather charged normal price for their mishaps!!!
Anthony SSafety first? Would have appreciated some basic assistance to properly hook-up the trailer to my vehicle. I was given zero in-person help. I was handed a piece of paper with instructions. The reason I make this suggestion is because of safety. One would think it is important to have a person from the pick-up location assist with correctly hooking-up the trailer. Common sense would support my comment.
CLYDE CGreat customer service here!
CHARLES MProvide the correct equipment.
Jacob CLove doing business with this location
paul vBest in area.
EMMA LUnfortunately the "system" was down when we picked up our truck, but the reception was nice and had our truck and key ready to go.
Patricia WThe rental process was very easy. We had excellent service and we would rent from here again if the need arises!
Tracie MNo personnel Returned trailer via app
Stephen SAbsolutely no assistance with pick up and connections. Ended up having one tire losing tread on the trip.
Christopher JGood service
Murugavel TDropped off trailer at 2:00 pm, on Saturday, 7/6/2024, site was closed. Charged for extra day? NOT RIGHT.
Frederick SVery friendly and rent here often
steve HPick up location was fine, app is terrible and i will not use uhaul again after a second bad experience
Kevin WNice folks. I actually left the kiddos air mattress inside the truck. They kept for me until until i came back the next morning.
Michael GI had to contact this location twice to correct the fuel level marked on my contract, as it was wrong. After telling me they fixed it, they had not and I had to call in upon returning the rental to have this corrected. Thank you to Ruby in customer care for correcting this for me as the location should have the first time they were made aware and asked to do so,
Scott MEasy drop off. Location was closed since it was after hours. I did not interact with personnel.
BETH HThe trailer had new tires which apparently fly were not balanced. The trailer bounced above 60ish mph.
MARK GReserved appliance dolly and blankets. None were provided. Had to call and have a tire replaced once loaded.
James COur initial reservation was in a location near our home and this was reserved with a credit card. Despite this l was notified the day prior to pick up that there were no trucks available. This is the second time that this has happened with a UHAUL reservation. Unacceptable! Then we went to the only alternate location that had a truck which was nearly 30 minutes away. It was closed. We went through a complicated process to open a lock box to get the key. It took us several minutes to get that done and was very difficult and frustrating.
RICHARD MIt was after hours when we dropped the trailer.
William GSuper nice and helpful
Dixie MInclude what is ordered such as dolly and blankets. Much needed items were missing and the location wasn’t open
Jennifer ISuper
Kendrick PGreat job
Ricky NThe trailer I was assigned was blocked in, and had no help to hook up trailer. Otherwise good experience.
Jeremy RMore ease of finding a location closer that has self drop off
Edgar HNo issues with after hours drop off
Larry TThey have zero customer service and you have to load your own trailer. No one at that location was willing to help. They give U-Haul a bad name because they do not care about their customers.
Fredrick PMake sure the amount charged is what was quoted. I made 100$ rental discounted for dropoff location and paid 30$ for insurance but somehow my total bill was over 200$. Disappointing.
Alfred F.
Patrick J