Customer Reviews for Barnyard Antiques
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Barnyard Antiques
Wilconna B. on
Great, great, great service I would definitely go back to this location or recommend it to anyone else. The lady that work there is phenomenal, excellent customer service!
James C. on
Thanks
James G. on
The staff was very helpful and informative of the usage and guidelines pertaining to my rental
Wendell W. on
Woman was rude and not helpful. We arrived 30 min prior to opening and asked when could we drop off, she snapped and said when I open at 10:00 am. The entire drop off exp was cold, rude. Area was dirty, seemed more interested in selling crafts in store. Will never recommend this location. Area has plenty of locations to choose from. Besides who opens a moving company so late in the morning. People want to start early.
judy R. on
No worries, I dropped off the truck and put the key in the mail box.
Edna B. on
The representative was professional and pleasant.
Bridgette C. on
I was especially pleased with the level of customer service they offered. I had not rented a truck through the 24 hour service and I was having a hard time. The young lady saw me and offered to help even though the store wasn't open yet. She really made me at ease with the process especially because I thought the 26 footer was mine and I thought Lord, how will I drive this big truck. The staff was kind, understanding and supportive. What more can you ask for?
kim P. on
I was told I could check in early (before the location opened) and pick up the key from the drop box. After checking in online no code to the drop box was ever sent to me. People were in the store and had access to the key and refused to give it to me. Uhaul 800 number took 2 hours to resolve the issue before I ever got the code. I had hired movers who were waiting for over 2 hours and had to pay them for the time they were sitting there waiting on the truck. Awful experience all around!
stanford C. on
We had a great experience! She was wonderful. We ran 30 mins past time and when we called to tell her and that we’d pay for the extra time she said not to worry about it. We’ll be using U-haul at barnyard antiques again! Plus you can shop at the wonderful store when you return your U-Haul!
Benjamin R. on
ALS was easy peasy, even helped with the wrong trailer number I had on my original contract... appreciated their help.
Kristina G. on
Wish pick up was a little earlier cant pick up until 10 am
Desiree H. on
The business owner required my husband to park the vehicle and the trailer at two different locations both of which required him to be across a multi lane road. She was not quick nor efficient. There are a lot of return places in the area and I will recommend folks NOT choose this sight!!!
amanda N. on
When I returned the Uhaul the place was closed. Put the keys in the drop box but I don't know how to tell them I returned it in time.
Veronca S. on
Nothing
Casey P. on
Everything was great except for the truck leaked some type of oil on my driveway..
eric S. on
This move has been very hectic and stressful and Leslie at Barnyard Antiques and U-Haul was very helpful. We Definitely recommend this site!
Michelle W. on
Nothing
Mark S. on
When I ordered the truck on line, I ordered and paid for a queen mattress cover. When I picked up the truck, they only had twin mattress covers. How do I get my money back?
Theresa R. on
Location was changed x2 and reserved a dollie which was not available at the location I picked up at.
Sheila I. on
Leslie is awesome!
Ricardo V. on
System software very slow. Customer service did best they could.
joshua R. on
Have ur Express check-in working?
Leon P. on
Friendly and helpful staff!! Overall excellent
Scott P. on
it was an extremely enjoyable experience and will recommend this location in the future. RSPless
Alexander K. on
Provide a truck that at least has decent wiper blades. The truck had wiper blades so old there was metal scratching the windshield. If it had rained during my trip I would have been even more pissed to rent a truck as expensive as that and not be able to see the road. Power steering assist was intermittent during low speeds. Check engine light came on right before I returned the truck also. Truck was very poorly maintained as far as I could tell. I may consider renting from another truck company in the future.
Melvin D. on
Thanks you have a Good service ..
Chad U. on
One of the blankets was soiled with what smelled like vomit. I had to bag that blanket and wipe down the furniture it touched. Very nasty.
pamela Y. on
Make sure they are asked about loading ramps on the truck. It helps make the move safer and orevents the chances of back injuries having to lift heavy pieces down from truck. Thanks for an otherwise great experience.
Kristina G. on
Nothing she was great
BRANDON S. on
I rented a U-haul truck from them on Monday at around 2:00pm. The truck was on 3/4 of a tank when I got it. I drove about 9.7 miles while moving from my apartment in total and returned it on location at about 6:00pm. I put $5 in gas in the truck when it was returned. I was then charged $30 for it being on 3/4 tank when it was supposedly given to me on full. They said I used almost 9 gallons of gas in less than 10 miles in 4 hours. I went on location and the lady just said there's nothing they could do and just decided to passively argue with me on the situation stating it could've been siphoned out, gas leak, etc and that she's sorry I have to pay for it. I have never had an experience like this with U-haul before, but I definitely won't be returning to this location nor using their trucks. If they hold their customers liable for an obvious mechanical/damage issue with their truck then they are not the company I want to use.
Sara B. on
Fast, friendly,efficient rental and return. Will definitely go back to this location if I need a truck again.
Shon N. on
I reserved to pick up at an Auburn AL location.
Creston N. on
Check in took a while. Had to process the transaction several times.
william G. on
Not a thing, y'all did good.
Janet G. on
These folks at Barnyard Antiques were SO helpful and accommodating and went out of their way to make this albeit stressful and tiring time of moving as easy as possible. I cannot thank them enough!
cindy H. on
Great customer Service all was great
Denisha M. on
Awesome service. Very Friendly.
Nancy A. on
Have a flat rate price for a hundred miles or under instead of 99 cents per mile.