Customer Reviews for Barnyard Antiques

Let them know the plug end adaptor is needed. We had to buy one.

VERY HELPFUL AND FRIENDLY SERVICE

Great U-Haul location for Truck Rental. Very friendly staff, easy in and out. Clean and maintained truck. I've rented from this location twice now in the last seven months and will hopefully continue to get the trucks I need from time to time. Easiest experience ever!

Thanks for always being There when I need a rental.

The receptionist said that my vehicle would be told away if I didn't move it. This is not how you treat your customers. Never again!!

Only issue was with the Ursula website.

Nothing special about the location.

I am satisfied its my second experience and I am pleased

The truck was clean but it needs a alignment and the check engine light was on.

This location doesn't open until 10 CST so we had to drop the trailer off prior to opening, so my daughter could report on time. The owner came out and was not particularly friendly. My daughter and I had to manually move the trailer ourselves.

very friendly and welcoming staff.

Great, great, great service I would definitely go back to this location or recommend it to anyone else. The lady that work there is phenomenal, excellent customer service!

Thanks

The staff was very helpful and informative of the usage and guidelines pertaining to my rental

Woman was rude and not helpful. We arrived 30 min prior to opening and asked when could we drop off, she snapped and said when I open at 10:00 am. The entire drop off exp was cold, rude. Area was dirty, seemed more interested in selling crafts in store. Will never recommend this location. Area has plenty of locations to choose from. Besides who opens a moving company so late in the morning. People want to start early.

No worries, I dropped off the truck and put the key in the mail box.

The representative was professional and pleasant.

I was especially pleased with the level of customer service they offered. I had not rented a truck through the 24 hour service and I was having a hard time. The young lady saw me and offered to help even though the store wasn't open yet. She really made me at ease with the process especially because I thought the 26 footer was mine and I thought Lord, how will I drive this big truck. The staff was kind, understanding and supportive. What more can you ask for?

I was told I could check in early (before the location opened) and pick up the key from the drop box. After checking in online no code to the drop box was ever sent to me. People were in the store and had access to the key and refused to give it to me. Uhaul 800 number took 2 hours to resolve the issue before I ever got the code. I had hired movers who were waiting for over 2 hours and had to pay them for the time they were sitting there waiting on the truck. Awful experience all around!

We had a great experience! She was wonderful. We ran 30 mins past time and when we called to tell her and that we'd pay for the extra time she said not to worry about it. We'll be using U-haul at barnyard antiques again! Plus you can shop at the wonderful store when you return your U-Haul!

ALS was easy peasy, even helped with the wrong trailer number I had on my original contract... appreciated their help.

Wish pick up was a little earlier cant pick up until 10 am

The business owner required my husband to park the vehicle and the trailer at two different locations both of which required him to be across a multi lane road. She was not quick nor efficient. There are a lot of return places in the area and I will recommend folks NOT choose this sight!!!

When I returned the Uhaul the place was closed. Put the keys in the drop box but I don't know how to tell them I returned it in time.

Nothing

Everything was great except for the truck leaked some type of oil on my driveway..

This move has been very hectic and stressful and Leslie at Barnyard Antiques and U-Haul was very helpful. We Definitely recommend this site!

Nothing

When I ordered the truck on line, I ordered and paid for a queen mattress cover. When I picked up the truck, they only had twin mattress covers. How do I get my money back?

Location was changed x2 and reserved a dollie which was not available at the location I picked up at.

Leslie is awesome!

System software very slow. Customer service did best they could.

Have ur Express check-in working?

Friendly and helpful staff!! Overall excellent

it was an extremely enjoyable experience and will recommend this location in the future. RSPless

Provide a truck that at least has decent wiper blades. The truck had wiper blades so old there was metal scratching the windshield. If it had rained during my trip I would have been even more pissed to rent a truck as expensive as that and not be able to see the road. Power steering assist was intermittent during low speeds. Check engine light came on right before I returned the truck also. Truck was very poorly maintained as far as I could tell. I may consider renting from another truck company in the future.

Thanks you have a Good service ..

One of the blankets was soiled with what smelled like vomit. I had to bag that blanket and wipe down the furniture it touched. Very nasty.

Make sure they are asked about loading ramps on the truck. It helps make the move safer and orevents the chances of back injuries having to lift heavy pieces down from truck. Thanks for an otherwise great experience.