Customer Reviews for Barone Garden
(U-Haul Neighborhood Dealer)

159 reviews

4800 Lake Washington Blvd NE   Renton, WA 98056

(425) 277-2780

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(425) 277-2780

4800 Lake Washington Blvd NE
Renton, WA 98056

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great service!

Gloria P. 
Rating:
2.0

Set up vehicle pickup without having to go indoors, especially with unmasked people.

Jules R. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

I love Barone!! Very friendly, always professional, clean and efficient. I won't rent from any other location!

Alice A. 
Rating:
5.0

Customer did not leave a comment.

RACHEL D. 
Rating:
4.0

Signage for this location isn't very obvious. My only indication was a truck parked in the lot.

matthew R. 
Rating:
5.0

Customer did not leave a comment.

Baro K. 
Rating:
5.0

Customer did not leave a comment.

MIKE V. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

BORIS W. 
Rating:
5.0

Customer did not leave a comment.

Baro K. 
Rating:
5.0

Excellent customer service

LATARSHA A. 
Rating:
5.0

I saw several vans in an opposite parking lot, I thought that place was where I should go and take the van. But it was wrong. If there has some notice I think that is better.

yongsheng G. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL E. 
Rating:
5.0

Customer did not leave a comment.

Baro K. 
Rating:
5.0

Very kind people that work there, thank you.

Jolene W. 
Rating:
4.0

Customer did not leave a comment.

Taylor P. 
Rating:
5.0

Nothing . All was great. But I did want to tell you that the check-In process asked me if the truck was clean enough for a new family to use. I wasn't positive, but I put Yes. There is some dirt left in cab and back because we transported lawn clippings. I swept it out, but it could use a spray. Thanks.

Brian W. 
Rating:
5.0

The cargo van was new and clean. Easy to drive and gas up. The experience for on line service was user friendly, staff was great, and notification messages were timely and useful. I would definitely use Uhaul again and the location was a short drive. Thanks very much.

Jeff J. 
Rating:
5.0

Fill tank in advance

Brian H. 
Rating:
5.0

Cleanest UHaul I have ever used. Very quick easy process and the folks at Barone were great.

Paul T. 
Rating:
5.0

Great

Darren W. 
Rating:
3.0

There was mud on the floor by both the driver and passenger side.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Alice A. 
Rating:
5.0

Everything was great. I forgot my gloves and some trash on the dash, though. I'm so sorry about that. I didn't see or remember them until I had placed the key in the lockbox and started walking away.

William Q. 
Rating:
5.0

Customer did not leave a comment.

Julia R. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
1.0

I called ahead of time and reserved a 15ft truck. On the day of my pick up, I was told that they didn't have that size truck available. They never did. Yet the lady still booked it for me. It made the entire move horrible! I had to use a smaller truck which meant we had to take 2 trips. And that meant I had to pay the movers more for staying longer. The location is the ONLY good thing. I would not rent a truck from them again.

Danielle H. 
Rating:
5.0

The computer processing time was intolerable. Not the location's fault, but may keep me from using UHaul next time.

Brian S. 
Rating:
1.0

Second time renting a truck from that location. Again, off couple of miles and over on gas. Disputing the fuel charge. Won't come there again.

Valentin K. 
Rating:
5.0

Great experience. Smooth

Bruce M. 
Rating:
5.0

The ability to change drop off location after rental agreement would be very helpful.

Konnrad K. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

location and pick-up process was great. The mileage rate was absolutely OUTRAGOUS! I get mileage reembursement for my job and 89 cents per mile is criminal. I will look into any and all possible other options for rentals next time.

theresa G. 
Rating:
5.0

E.Z.P.Z!!!

Christopher C E. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
4.0

Great customer service

randy B. 
Rating:
5.0

Customer did not leave a comment.

Beth W. 
Rating:
5.0

Customer did not leave a comment.

Ka Shuen S. 
Rating:
1.0

Have vehicles available at requested locations or don't offer them at those locations if they are not going to be available. Also offer discounts for same day returns. $360 for a 4 hour rental is ridiculous.

Maya K. 
Rating:
5.0

Customer did not leave a comment.

james N. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

very helpful staff

Judith B. 
Rating:
3.0

Finding the location was a little confusing, the message was not clear that the pick up was in the same location as the Barone Garden

Garrick C. 
Rating:
1.0

Pick up and drop of was fine, but I was charged for more than double the miles I actually traveled. So far, no one has responded to my emails about this. Feel totally ripped off. Avoid this place if you can.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Jaime R. 
Rating:
5.0

Customer did not leave a comment.

Ben E. 
Rating:
4.0

Customer did not leave a comment.

Stacey T. 
Rating:
3.0

Helpful agent...

john A. 
Rating:
5.0

Customer did not leave a comment.

Chengliang L. 
Rating:
5.0

Customer did not leave a comment.

Andy L. 
Rating:
5.0

Customer did not leave a comment.

Shaun M. 
Rating:
4.0

Customer did not leave a comment.

Viet L. 
Rating:
5.0

Great service and I wss treated professionally through out the process. Thanks

BARRY P. 
Rating:
5.0

Customer did not leave a comment.

Young il K. 
Rating:
5.0

Customer did not leave a comment.

Kumi A. 
Rating:
5.0

Customer did not leave a comment.

YURI K. 
Rating:
4.0

Very nice/helpful owners at Baron.

Gretchen W. 
Rating:
2.0

Customer did not leave a comment.

Tzu-Wei W. 
Rating:
5.0

Customer did not leave a comment.

Kalleiopi R. 
Rating:
3.0

This was not the original U-haul location where I was supposed to pick up the truck. I was supposed to pick up the truck in Burien. I had to take an Uber ride to this location, which costed me time and money. The U-haul service representative on the phone the day before said she would reduce the price to $800, but she never did. Eventually I did get a refund of $50, which about paid for the Uber ride.

Jeffrey S. 
Rating:
3.0

When we arrived only one of the three add ons were in the truck waiting for us. When we asked the manager where the utility dolly and furniture pads we had requested were, he said that he didnt have any. Our reservation confirmation had stated that these things would be available with the truck. I had to drive 30 minutes away to another UHual location to pick up the things I needed.

Kara S. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

maurice L. 
Rating:
5.0

Customer did not leave a comment.

Elena K. 
Rating:
4.0

After scheduling the drop off at the Lake Washington Ave address both online and at the pick-up, we were still told to drop off at a different location in Renton. You need to fix your information and scheduling systems.

Stan A. 
Rating:
5.0

Customer did not leave a comment.

Eric A. 
Rating:
5.0

Customer did not leave a comment.

ROHIT K. 
Rating:
5.0

Customer did not leave a comment.

Cong Y. 
Rating:
2.0

They seemed confused by the process and made it more confusing for me

Michael T. 
Rating:
5.0

Customer did not leave a comment.

Brice L. 
Rating:
5.0

Customer did not leave a comment.

Christine S. 
Rating:
5.0

Customer did not leave a comment.

Philip B. 
Rating:
5.0

Customer did not leave a comment.

clarence W. 
Rating:
5.0

Acknowledge your customer sooner. It was about 10 minuets before anyone even said hi we will be with you soon.

nicholas B. 
Rating:
2.0

The location was closed when I attempted to drop off the U-haul truck. When I arrived the next day to drop it off there were no parking spots to park my car so I had to park down the street and walk back in. Also, there was a very small sign saying after hours drop off which would have been nice to know about the previous night. The sign was so small it was hard to see from the road and when I called the location I had rented from they had no knowledge of this option so they were unable to suggest it resulting in having to drive the truck back to my residence to store overnight.

Andrea C. 
Rating:
5.0

care is very clean which tells me that service provider takes care or his customer very well !!!!

jack W. 
Rating:
5.0

I love this place. There is rarely a line and they give such personalized service,including helping me load a very heavy appliance dolly in my car and make sure it was secure. Thank you!!

ALICE A. 
Rating:
5.0

Our truck had a lot of dog hair, and also smelled of dog. Other than that, the truck ran well and the price was reasonable. It was nice to rent the truck from one place, and drop it off at our destination.

Sandra M. 
Rating:
5.0

Easy and Fast

Farley K. 
Rating:
5.0

Customer did not leave a comment.

Amy C. 
Rating:
5.0

Nothing, very friendly and truck was in great shape! Thanks!

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

Very efficient pick up and drop off, very professional friendly people too

Elizabeth T. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
4.0

Customer did not leave a comment.

Mary S. 
Rating:
5.0

Very nice and easy experience.

Rosalind H. 
Rating:
5.0

Give drivers an idea about stow/haul button. Offer ropes, (essential!!) blankets, dolly for rentals, especially to inexperienced self-movers.

Arthur C. 
Rating:
4.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
4.0

Customer did not leave a comment.

james L. 
Rating:
5.0

Quick pick up and drop off of vehicle. The process we very easy.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
3.0

Quick, personal service, very courteous.

Hamid Q. 
Rating:
5.0

Customer did not leave a comment.

Alex K. 
Rating:
1.0

I showed up at 11am, the time of my reservation. I was told my truck wasn't there yet and did I want to wait. I ran errands and came back at noon and it was still not there. Only upon my suggestion did they give me another truck in which it then took a half hour to process. I was not given any discount for the hastle; instead told "well we gave you a larger truck at the same price". No apology was ever given. The customer service was extremely poor and I won't use this location again.

Danielle G. 
Rating:
5.0

nice people and I got a newer great running truck

Kirk J. 
Rating:
3.0

N/A

Roderick M. 
No reviews have been submitted for this location.

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