Customer Reviews for Barone Garden
(U-Haul Neighborhood Dealer)

194 reviews

4800 Lake Washington Blvd NE   Renton, WA 98056

(425) 277-2780

Location Hours

  • Mon-Sun: 10 am - 5 pm

Services at this Location:

Contact Us

(425) 277-2780

4800 Lake Washington Blvd NE
Renton, WA 98056

Services at this Location:

Location Hours

  • Mon-Sun: 10 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Easy rental process. Very friendly people at the rental location.

Andre B. 
Rating:
1.0

This location charged me a gas fee when I put plenty of gas in the truck, an illegal charge. I should not have been charged the $18 charge when I put $15 in the tank. I only drove 20 miles. I going to file a complaint against this location.

Jeff L. 
Rating:
5.0

Customer did not leave a comment.

Diana W. 
Rating:
5.0

The website was not very clear because it allowed me to schedule an 8am pickup stating that I could use my phone to pickup before the location was open at 10am. But when I clicked the link to pickup, it then told me to wait until 10am anyways. Very frustrating because it tightened my small window to move everything.

David Y. 
Rating:
5.0

Customer did not leave a comment.

DON M. 
Rating:
4.0

A little jumbled with the online process. Registered everything and still asking for DL when already inputted it online. Also, still had to go in person when we signed up for mobile checkin.

Jerome Y. 
Rating:
4.0

We had to stand in the cold rain for 15 mins before I got approved to take the van. It could have been done earlier the verification part!

Divya N. 
Rating:
4.0

truck old and no ramp/lift made no easy access for heavy/large items

KIM O. 
Rating:
5.0

Customer did not leave a comment.

ELAINA F. 
Rating:
4.0

Customer did not leave a comment.

MUSSIE T. 
Rating:
4.0

Customer did not leave a comment.

BRIAN B. 
Rating:
5.0

Customer before us was late with drop off, frustrating but the attendant was super courteous, communicated with us, and nice!

DARA V. 
Rating:
5.0

Owner was very kind and helpful. Made process very quick and stress free. Always use them for my Uhaul needs!

STACIE P. 
Rating:
5.0

I've rented U-Haul trailers and trucks across the country and this is by far the easiest rental experience I ever had. The team at Barone's were fully prepared. They had my furniture dolly in the back of the vehicle and the vehicle staged on the street for easy access. The new check in feature via text with links worked well but will share, I had to submit my return checking multiple times when the final page did not load bringing me all the way back to reloading mileage and fuel amount.

JUSTIN H. 
Rating:
5.0

Great service!

AMY R. 
Rating:
1.0

Terrible terrible uhaul app

benjamin S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW A. 
Rating:
5.0

The staff at this location were extremely friendly, accommodating and professional. Would recommend it to any of my friends and family in a heartbeat.

Steven S. 
Rating:
1.0

Customer did not leave a comment.

ALEXANDER I. 
Rating:
5.0

The service was very friendly and helpful

DUMITRU C. 
Rating:
5.0

I love Barone! Easy, professional, convenient and friendly

Alice A. 
Rating:
5.0

Customer did not leave a comment.

BARO K. 
Rating:
1.0

The truck was dirty and we were charged well more than we were quoted.

Jeanette P. 
Rating:
5.0

Customer did not leave a comment.

SHADEN S. 
Rating:
4.0

Customer did not leave a comment.

Virgil S. 
Rating:
1.0

Location at drop off had no instructions on where to leave rental truck. Reaching uhaul's customer service was impossible. I called uhauls customer service and no one answered. Phone was ringing for 40 mins until I was frustrated that no one was answering and hung up. Was desperate to speak to customer service to figure out what to do. I am extremely disappointed by uhauls lack of customer service and I will not be using uhaul again after this experience. What should have been a quick drop off - took me 1.5 hours to complete and what made it worse was the lack of response from uhaul's customer service.

Daniel Y. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL Y. 
Rating:
5.0

Customer did not leave a comment.

Rhonda H. 
Rating:
5.0

Reservation was online and quick and easy. Picking up the van was equally problem-free. The person I dealt with when picking up the van was pleasant and helpful. I strongly recommend picking up UHaul Rentals from this place of business and while you're these peruse the wonderful garden statues, fountains and art work. Excellent!

MARLA H. 
Rating:
5.0

The truck had no ramp! Thanks that was a major blow. I would never recommend this place. They also never pick up their phone!

FATMA K. 
Rating:
4.0

Just save parking lot for midnight pick up. You never knows what customers you will have.. Am a delivery drivers comming home late shift... So, i am so sorry for pick up at night.. But with the u haul system you guys are life saviors.. Thank you u haul...

Rendra H. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER D. 
Rating:
5.0

Customer did not leave a comment.

BRYSON M. 
Rating:
5.0

Staff are great, friendly. Was very easy to rent, pick up and return.

DIANE C. 
Rating:
5.0

U Haul app interface needs improvement, could not click on 'add photo' buttons.

Andy C. 
Rating:
5.0

Great service!

Gloria P. 
Rating:
2.0

Set up vehicle pickup without having to go indoors, especially with unmasked people.

Jules R. 
Rating:
5.0

Customer did not leave a comment.

MARK P. 
Rating:
5.0

Customer did not leave a comment.

Ashley M. 
Rating:
5.0

I love Barone!! Very friendly, always professional, clean and efficient. I won't rent from any other location!

Alice A. 
Rating:
5.0

Customer did not leave a comment.

RACHEL D. 
Rating:
4.0

Signage for this location isn't very obvious. My only indication was a truck parked in the lot.

matthew R. 
Rating:
5.0

Customer did not leave a comment.

Baro K. 
Rating:
5.0

Customer did not leave a comment.

MIKE V. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

BORIS W. 
Rating:
5.0

Customer did not leave a comment.

Baro K. 
Rating:
5.0

Excellent customer service

LATARSHA A. 
Rating:
5.0

I saw several vans in an opposite parking lot, I thought that place was where I should go and take the van. But it was wrong. If there has some notice I think that is better.

yongsheng G. 
Rating:
5.0

Customer did not leave a comment.

CRYSTAL E. 
Rating:
5.0

Customer did not leave a comment.

Baro K. 
Rating:
5.0

Very kind people that work there, thank you.

Jolene W. 
Rating:
4.0

Customer did not leave a comment.

Taylor P. 
Rating:
5.0

Nothing . All was great. But I did want to tell you that the check-In process asked me if the truck was clean enough for a new family to use. I wasn't positive, but I put Yes. There is some dirt left in cab and back because we transported lawn clippings. I swept it out, but it could use a spray. Thanks.

Brian W. 
Rating:
5.0

The cargo van was new and clean. Easy to drive and gas up. The experience for on line service was user friendly, staff was great, and notification messages were timely and useful. I would definitely use Uhaul again and the location was a short drive. Thanks very much.

Jeff J. 
Rating:
5.0

Fill tank in advance

Brian H. 
Rating:
5.0

Cleanest UHaul I have ever used. Very quick easy process and the folks at Barone were great.

Paul T. 
Rating:
5.0

Great

Darren W. 
Rating:
3.0

There was mud on the floor by both the driver and passenger side.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

Alice A. 
Rating:
5.0

Everything was great. I forgot my gloves and some trash on the dash, though. I'm so sorry about that. I didn't see or remember them until I had placed the key in the lockbox and started walking away.

William Q. 
Rating:
5.0

Customer did not leave a comment.

Julia R. 
Rating:
5.0

Customer did not leave a comment.

Leslie C. 
Rating:
1.0

I called ahead of time and reserved a 15ft truck. On the day of my pick up, I was told that they didn't have that size truck available. They never did. Yet the lady still booked it for me. It made the entire move horrible! I had to use a smaller truck which meant we had to take 2 trips. And that meant I had to pay the movers more for staying longer. The location is the ONLY good thing. I would not rent a truck from them again.

Danielle H. 
Rating:
5.0

The computer processing time was intolerable. Not the location's fault, but may keep me from using UHaul next time.

Brian S. 
Rating:
1.0

Second time renting a truck from that location. Again, off couple of miles and over on gas. Disputing the fuel charge. Won't come there again.

Valentin K. 
Rating:
5.0

Great experience. Smooth

Bruce M. 
Rating:
5.0

The ability to change drop off location after rental agreement would be very helpful.

Konnrad K. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

location and pick-up process was great. The mileage rate was absolutely OUTRAGOUS! I get mileage reembursement for my job and 89 cents per mile is criminal. I will look into any and all possible other options for rentals next time.

theresa G. 
Rating:
5.0

E.Z.P.Z!!!

Christopher C E. 
Rating:
5.0

Customer did not leave a comment.

KEVIN T. 
Rating:
4.0

Great customer service

randy B. 
Rating:
5.0

Customer did not leave a comment.

Beth W. 
Rating:
5.0

Customer did not leave a comment.

Ka Shuen S. 
Rating:
1.0

Have vehicles available at requested locations or don't offer them at those locations if they are not going to be available. Also offer discounts for same day returns. $360 for a 4 hour rental is ridiculous.

Maya K. 
Rating:
5.0

Customer did not leave a comment.

james N. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
5.0

very helpful staff

Judith B. 
Rating:
3.0

Finding the location was a little confusing, the message was not clear that the pick up was in the same location as the Barone Garden

Garrick C. 
Rating:
1.0

Pick up and drop of was fine, but I was charged for more than double the miles I actually traveled. So far, no one has responded to my emails about this. Feel totally ripped off. Avoid this place if you can.

Jonathan S. 
Rating:
5.0

Customer did not leave a comment.

Jaime R. 
Rating:
5.0

Customer did not leave a comment.

Ben E. 
Rating:
4.0

Customer did not leave a comment.

Stacey T. 
Rating:
3.0

Helpful agent...

john A. 
Rating:
5.0

Customer did not leave a comment.

Chengliang L. 
Rating:
5.0

Customer did not leave a comment.

Andy L. 
Rating:
5.0

Customer did not leave a comment.

Shaun M. 
Rating:
4.0

Customer did not leave a comment.

Viet L. 
Rating:
5.0

Great service and I wss treated professionally through out the process. Thanks

BARRY P. 
Rating:
5.0

Customer did not leave a comment.

Young il K. 
Rating:
5.0

Customer did not leave a comment.

Kumi A. 
Rating:
5.0

Customer did not leave a comment.

YURI K. 
Rating:
4.0

Very nice/helpful owners at Baron.

Gretchen W. 
Rating:
2.0

Customer did not leave a comment.

Tzu-Wei W. 
Rating:
5.0

Customer did not leave a comment.

Kalleiopi R. 
Rating:
3.0

This was not the original U-haul location where I was supposed to pick up the truck. I was supposed to pick up the truck in Burien. I had to take an Uber ride to this location, which costed me time and money. The U-haul service representative on the phone the day before said she would reduce the price to $800, but she never did. Eventually I did get a refund of $50, which about paid for the Uber ride.

Jeffrey S. 
Rating:
3.0

When we arrived only one of the three add ons were in the truck waiting for us. When we asked the manager where the utility dolly and furniture pads we had requested were, he said that he didnt have any. Our reservation confirmation had stated that these things would be available with the truck. I had to drive 30 minutes away to another UHual location to pick up the things I needed.

Kara S. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

maurice L. 
No reviews have been submitted for this location.

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