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RICHARD M
Customer Reviews for Barone Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location was fantastic, small uhaul pick up zone, but the man that greeted me was extremely professional and nice. Answered all my questions, explained the insurance to me, and asked how everything went after I returned the van. All around, the man that helped me at the location I went to was 10/10.
STEPHEN DCustomer service asks if I returned equipment the next day; I did return it the day before.
STEVE SThe location and service is great. The app didn't work for check-in even though I gave permissions for locations and calls. Maybe pay your employees from company earnings instead of passing the check-in cost onto the customer.
Brigitte RBarone has been awesome to work with. Our 3rd project calling for a truck and he filled our short-notice requirements quickly and very gracious, attention to detail is important.
Karen BIt is one of the Best place to Rent in the area. They are extremely friendly and helpful people. Great experience.
Tonya CI have always had a great experience with this location and people. They are always so kind and friendly.
Tonya CBarone Garden, Renton, WA - we were very pleased the rental and return was handled so easily, quickly making a dreaded project completed in just a few hours.
Karen Bi reserved my van at a different location and I got a call the day after at 7 in the morning that the location i reserved doesn't have the van and wants me to pick it up at a different location 4 miles away. I thought it was Guaranteed to have my van pick up at the location i chose but i guess not. there was no compensation whatsovever for me to drive further for me pick up and drop off the van at the location i didnt choose and getting an annoying phone call at 7 in the morning was very unpleasant exprience. oeverall, Uhaul needs to make the online reservation work so that customers dont have to pick up their reserved van/truck at different locaiton or gettting an annoying call at 7 in the morning notifying that your reserved truck/van is no longer at reserved location.
Anthony JVery friendly
adrian gEasy transaction. Super convenient being right next to a storage facility.
Lois LReturning with gas a 1/4 level is Difficult, and subjective. (Gauge doesn’t appear to be accurate. ) This would be easier if the gas level is full tank; Start your rental with a full tank of gas, return it with a full tank of gas.
Mikel OFast and efficient.
Eugene LThe place was good. In general U Haul as a service is terrible. It doesnt tell you the mileage price right away. I made a quote online for close 100 dollars and ended up being almost 200 plus gas. Its a scam
Fransico GThis place was quick and easy. They helped me move some heavy stuff out of my car to the truck. Very friendly, I highly recommend this place. !! Previous 1 star reviewer ( NAEIM N ) doesn't know how rental charge works? They hold/charge your card for estimated charge first. When your return your truck then they charge you for finalized bill. Idiot.
SIMON LThe cab itself was mostly clean, I think a previous customer left a Starbucks cup in the passenger door side cubby, threw that away during my cleaning. I did notice that the van was pulling towards the right slightly, the unit I rented definitely needs to have an alignment done. I also noticed that the driver side mirror wasn't adjusting with the controls, that's something that should be addressed to increase safety.
Matthew SHe was not at the desk, had to look for him, no way to contact him, he showed up eventually, he ran my card twice and the charge showed up twice on my bank, dropped once then showed up again
NAEIM NVery friendly and accommodating. Pleasant to do business with
Kenneth KExcellent experience and highly recommend!
Jacqueline HSuper nice and friendly! Very happy !!!
Joey SI was charged $20 for service after hours. no one told me I need to check in online when I drop off the vehicle back.
Ahmed HLied about return time and fuel level I had it at 7/8 when I dropped it off.
Drew CChecked out vehicle online. Arrived and checked in on mobile device. Was directed to go inside for keys instead of a key lockbox. Office was closed. No one answered any phone calls and chat was futile. Never got to use vehicle.
ERICA MEasy rental process. Very friendly people at the rental location.
Andre BThis location charged me a gas fee when I put plenty of gas in the truck, an illegal charge. I should not have been charged the $18 charge when I put $15 in the tank. I only drove 20 miles. I going to file a complaint against this location.
Jeff LThe website was not very clear because it allowed me to schedule an 8am pickup stating that I could use my phone to pickup before the location was open at 10am. But when I clicked the link to pickup, it then told me to wait until 10am anyways. Very frustrating because it tightened my small window to move everything.
David YA little jumbled with the online process. Registered everything and still asking for DL when already inputted it online. Also, still had to go in person when we signed up for mobile checkin.
Jerome YWe had to stand in the cold rain for 15 mins before I got approved to take the van. It could have been done earlier the verification part!
Divya Ntruck old and no ramp/lift made no easy access for heavy/large items
KIM OCustomer before us was late with drop off, frustrating but the attendant was super courteous, communicated with us, and nice!
DARA VOwner was very kind and helpful. Made process very quick and stress free. Always use them for my Uhaul needs!
STACIE PI've rented U-Haul trailers and trucks across the country and this is by far the easiest rental experience I ever had. The team at Barone's were fully prepared. They had my furniture dolly in the back of the vehicle and the vehicle staged on the street for easy access. The new check in feature via text with links worked well but will share, I had to submit my return checking multiple times when the final page did not load bringing me all the way back to reloading mileage and fuel amount.
JUSTIN HGreat service!
AMY RTerrible terrible uhaul app
benjamin sThe staff at this location were extremely friendly, accommodating and professional. Would recommend it to any of my friends and family in a heartbeat.
Steven SThe service was very friendly and helpful
DUMITRU CI love Barone! Easy, professional, convenient and friendly
Alice AThe truck was dirty and we were charged well more than we were quoted.
Jeanette PLocation at drop off had no instructions on where to leave rental truck. Reaching uhaul's customer service was impossible. I called uhauls customer service and no one answered. Phone was ringing for 40 mins until I was frustrated that no one was answering and hung up. Was desperate to speak to customer service to figure out what to do. I am extremely disappointed by uhauls lack of customer service and I will not be using uhaul again after this experience. What should have been a quick drop off - took me 1.5 hours to complete and what made it worse was the lack of response from uhaul's customer service.
Daniel YReservation was online and quick and easy. Picking up the van was equally problem-free. The person I dealt with when picking up the van was pleasant and helpful. I strongly recommend picking up UHaul Rentals from this place of business and while you're these peruse the wonderful garden statues, fountains and art work. Excellent!
MARLA HThe truck had no ramp! Thanks that was a major blow. I would never recommend this place. They also never pick up their phone!
FATMA KJust save parking lot for midnight pick up. You never knows what customers you will have.. Am a delivery drivers comming home late shift... So, i am so sorry for pick up at night.. But with the u haul system you guys are life saviors.. Thank you u haul...
Rendra HStaff are great, friendly. Was very easy to rent, pick up and return.
DIANE CU Haul app interface needs improvement, could not click on 'add photo' buttons.
Andy CGreat service!
Gloria PSet up vehicle pickup without having to go indoors, especially with unmasked people.
Jules RI love Barone!! Very friendly, always professional, clean and efficient. I won’t rent from any other location!
Alice ASignage for this location isn't very obvious. My only indication was a truck parked in the lot.
matthew r