Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)

626 reviews

7822 N 12th St   Phoenix, AZ 85020

(602) 485-7933

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 485-7933

7822 N 12th St
Phoenix, AZ 85020

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

You could use a larger UHaul sign over the area where we pick up trucks as it's not obvious where to go when younfirst walk into the store. That said, I really like getting trucks at this location. VERY convenient!

Jeffrey S. 
Rating:
5.0

I was needing a truck and got it with no advance order! Excellent

BETH M. 
Rating:
5.0

Customer did not leave a comment.

Angel T. 
Rating:
4.0

Customer did not leave a comment.

ELIZABETH B. 
Rating:
5.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

I know everything is expensive now a days but I didn't realize the 19.95 rental would turn into 126$ total not including the 35$ for gas. Just super expensive

Michael C. 
Rating:
5.0

Customer did not leave a comment.

German L. 
Rating:
5.0

The woman that helped us at ACE Hardware went above and beyond. Thanks for great service!

Gregg C. 
Rating:
3.0

Staff was nice, but tool nearly an hour to get truck and equipment together, causing the movers to wait an hour and charge us more for their work.

Jason K. 
Rating:
5.0

Faith was amazing!

Sebastian R. 
Rating:
1.0

Everything! We were not given the proper equipment and did not have legal working lights on the unit. Did not get our reservation correct. We requested a two day cross country one way trip and was set up as an in town single day trip. My credit card was illegally charged without authorization for the difference in prices after we had the equipment for a full day! Was charged over 30% for “taxes” . Was given a trailer only meant for in town usage to go across country. Worst customer service. Not one employee out of the 5 I spoke with updated the system or informed the other employees so no one knew what was going on and received numerous calls having to repeat over and over again the issue that no one could seem to fix. Forced into a contact I didn't agree to or sign up for because their mistakes and I already had the unit. I never did sign or agree to the terms and conditions for the new contract yet they sent me “my copy” and charged my card for the FULL price to only refund what had already been paid for days later.

SARAH A. 
Rating:
5.0

The item wasn't at the location as promised so they did jump through hoops and get us the size needed on the day we needed so we were pleased. If we hadn't checked on it a couple of days ahead of time, I don't know what we would have done. They said there wasn't one in the whole state. Uhaul found one. & the store secured it for me.

JANI D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

I asked for.7am pick up and they did not open till 8. The guy did secured the hitch on the trailer and as I drove on to the high way the trailer parted my truck and broke my hitch light. Also twisted the chain holes.

RUDOLPH C. 
Rating:
5.0

Customer did not leave a comment.

Tim W. 
Rating:
1.0

This vehicle was EXTREMELY unsafe to drive. The passenger side view mirror would not stay in position which did not allow for any right lane changes that weren't 100% blind. This vehicle never should have been rented out & would like to talk to someone about a refund.

Megan L. 
Rating:
5.0

Everyone was very nice and super helpful.

Enid J. 
Rating:
4.0

Customer did not leave a comment.

ETHAN B. 
Rating:
5.0

Customer did not leave a comment.

alice W. 
Rating:
5.0

Customer did not leave a comment.

TREVOR H. 
Rating:
5.0

Customer did not leave a comment.

BRANDON W. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

DARLENE D. 
Rating:
1.0

You double charged me and overdrafted my account now neither this dealer OR customer service will compensate me for this. I will never use uhaul again.

Conrad V. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRIA J. 
Rating:
5.0

N/A The woman who helped me was efficient and friendly. The whole process was easy.

SHANNON O. 
Rating:
5.0

Customer did not leave a comment.

Nicholas B. 
Rating:
5.0

Customer did not leave a comment.

GUADALUPE A. 
Rating:
5.0

The lady that helped me at the location was very friendly and accommodating.

Chris W. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

PAUL W. 
Rating:
5.0

Everything was so easy with the whole process very friendly staff

JAVIER B. 
Rating:
5.0

Customer did not leave a comment.

ASKAR I. 
Rating:
5.0

Another awesome and very convenient location to dropoff! And the crew was very knowledgeable about their service. Happy holidays and thank you from Diverse Moving Solutions!

Juan S. 
Rating:
5.0

Great service

Julie A. 
Rating:
5.0

The passenger mirrors, They move from place when there are strong movements on the road.

WANDER G. 
Rating:
3.0

Customer did not leave a comment.

FELECIA N. 
Rating:
5.0

Friendly, helpful staff and very convenient.

JANET A. 
Rating:
5.0

Customer did not leave a comment.

ROBERT C. 
Rating:
2.0

Truck should have not been rented out. The passenger side mirror was not working properly. After adjusting, it would drop down and out of position. So basically you are driving blind on the right side. Also, the instrument which turns the lights on/off was taped into position so when trying to turn the lights on, the light instrument falls into the dash. And it turns out the store which rented the truck knew about the light situation. Both items are very dangerous.

VICTORIA K. 
Rating:
5.0

Customer did not leave a comment.

RAUL G. 
Rating:
1.0

Lights did not work, slow service

JAMES W. 
Rating:
5.0

Customer did not leave a comment.

KARLA L. 
Rating:
5.0

Uhaul customer service extremely rude, not given enough miles to get from location to location. Customer service said mileage was only from pickup city to major city which was short by quite a few miles which were charged to me. Very dissatisfied

KENNETH SCOTT U. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GLEN B. 
Rating:
5.0

Customer did not leave a comment.

Serina P. 
Rating:
1.0

The charges are ridiculous

ALBERTO L. 
Rating:
5.0

This has been my go to place to rent, they are always friendly and helpful.

CHRISTIAN G. 
Rating:
5.0

Finding the office location . Then looking for the person to complete the closing. Thanks

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Caroline C. 
Rating:
5.0

Customer did not leave a comment.

Kristi S. 
Rating:
5.0

Customer did not leave a comment.

Mark W. 
Rating:
5.0

Customer did not leave a comment.

Elaine T. 
Rating:
5.0

Only suggestion is to have the young lady who helped me help them!! Friendly, helpful and knowledgeable she made this a 5 star experience!!!

ALBERT J. 
Rating:
5.0

The truck was newer than the one I used the last time I rented from a different UHaul location in Tempe. It was clean, handling was better, and the staff who processed and prepared everything were extremely kind and professional. I'll be using this location for all of my UHaul moves in the future.

Alexandra L. 
Rating:
5.0

Minor repairs needed. Driver side viser did not have a clip to secure it. Other than that it was great.

MICHAEL W. 
Rating:
5.0

Customer did not leave a comment.

CAROL A. 
Rating:
5.0

Faith went over and above to make sure everything was right. Excellent experience all the way around.

SANFORD MICHAEL G. 
Rating:
5.0

All good!

dan K. 
Rating:
5.0

Customer did not leave a comment.

XAVIER M. 
Rating:
4.0

I think that when making an online reservation, the Uhaul employee should take into consideration that the customer may now be familiar with area or city that they're moving to. Both my pick up and drop off locations were 25-40 miles from my load and off load points. Excessive driving (towing) while in an uncomfortable or unknown driving position.

KATHY G. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW R. 
Rating:
5.0

Everything was great

DOROTHY C. 
Rating:
5.0

The staff at True Value are the best crew I've dealt with at any hardware store. They truly care about customer service and that today is lost. More stores can learn a thing or two about great customer service from Barry's True Value. I have sent people in the area there for the past 7 years. Big thanks to the staff at Barry's True Value

JASON R. 
Rating:
5.0

Customer did not leave a comment.

TERESA A. 
Rating:
5.0

Customer did not leave a comment.

ARIANA E. 
Rating:
5.0

Customer did not leave a comment.

Herby B. 
Rating:
5.0

Customer did not leave a comment.

JACOBUS B. 
Rating:
4.0

Russ was a great help.

ALFRED J. 
Rating:
3.0

Make sure all trucks have closing latches

PHILLIP M. 
Rating:
3.0

Customer did not leave a comment.

DAMION L. 
Rating:
5.0

Customer did not leave a comment.

leslie V. 
Rating:
1.0

Make signs for returning uhaul trucks easier to find.

Brenton P. 
Rating:
4.0

The young man who took are info and got us the truck was very kind, quick and helpful. We would rent from here again for sure. Thank you!

JOSEPH A. 
Rating:
5.0

It was super easy to reserve online and pickup was a breeze. The young man who helped us was very friendly and it all went smoothly. The location was great for us and very easy to get in and out.

DAVID C. 
Rating:
5.0

Customer did not leave a comment.

JOSE P. 
Rating:
5.0

Customer did not leave a comment.

MARY MARTHA H. 
Rating:
5.0

They were extremely friendly. Excellent customer service.

Karma F. 
Rating:
5.0

Customer did not leave a comment.

CHESTER THOMAS H. 
Rating:
5.0

Great customer service all around

Christian J. 
Rating:
5.0

Very helpful associate! She was super awsome 10/10

Ronald H. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY M. 
Rating:
5.0

Customer did not leave a comment.

Raymond W. 
Rating:
3.0

Customer did not leave a comment.

Jeremiah M. 
Rating:
5.0

Customer did not leave a comment.

FRANCISCO A. 
Rating:
5.0

Customer did not leave a comment.

JENNIFER S. 
Rating:
3.0

Customer did not leave a comment.

MATTRICE C. 
Rating:
1.0

The manager was rude to me on the phone. Front counter person at Ace acted like I was not a priority over the Ace hardware clients.

DAMON A. 
Rating:
4.0

Customer did not leave a comment.

ROY P. 
Rating:
5.0

Easier upload of drivers license

LILIANA R. 
Rating:
5.0

Customer did not leave a comment.

Stacy R. 
Rating:
5.0

Customer did not leave a comment.

SIONE F. 
Rating:
5.0

I a

PRISCILLA C. 
Rating:
5.0

Fantastic staff here, love this hardware store

SUSAN K. 
Rating:
5.0

Always hire nice folks like those that helped us!

karl D. 
Rating:
5.0

Nice people...a true pleasure.

karl D. 
Rating:
5.0

Easy to find location, very helpful staff. Overall a great rental experience.

Beckett A. 
No reviews have been submitted for this location.

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