The Barry's ACE Hardware team was super helpful in this process, making renting a U-Haul at a satellite location very simple. No improvement needed, but it would be nice if the trucks could be parked under shade when you pick them up, especially during the summer.
Sydney A
Customer Reviews for Ace Hardware
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very nice!
CHRISTOPHER BWhile I had never towed a trailer before, the folks at this location were very helpful and made it a seamless experience.
DEREK NWhen i returned the truck they told me that i need to pay $30 for gas and i accepted when he print the receipts they deducted $60 from my account its bulsgitUpon returning the truck, I was informed that I owed $30 for gas. I accepted the charge when the receipts were printed, but upon reviewing my account, I noticed that $60 had been deducted. This discrepancy is unacceptable.
MIRWAIS Rno comment at this time.
JAMES WI need a manager to call me, you guys not only charged me for 100 miles which I did not drive I was told when I picked up the haul that “there was going to be a MINIMUM charge/HOLD of 100 miles on my credit card” THIS CHARGE only supposed to be on hold not an actual “charge” WHEN I returned the U-HAUL They will make an adjustment/credit for the actual miles I drove which is 65 MILES!!!! I should be getting a refund not a 2nd charge!! Secondly, they charged me for 3 days I picked the U-HAUL ON Saturday around 1:00 pm, returned it NEXT DAY Sunday around 6:30 pm! Why they charged me for 3 days!!! I’m so livid furious you guys are a fraud!
MA GThe people who work here were great. Using the website to check in was a bungled nightmare. Uhaul's process and flow through for check in via website was difficult and not in intuitive
Maria BVery professional & friendly!
CHRISTOPHER BRediculessly expensive
ROBERT JNothing. This location was very accommodating.
JAMES MVery accommodating for the trailer and access that I wanted.
Brad SI feel the service was excellent. A young man by the name of Alex helped me out, who I’m grateful for. It was a bit of a hurdle getting approved, but he made it happen. Thank you Alex and Thank you Berry’s Ace Hardware, your blessing to this community.
STEVEN RThe
SIMA GGreat customer service at this location
ALVIN FEasy, streamlined process. The guys at Ace were very helpful.
COLLIN TVery friendly employees here, and convenient location/layout.
David CVan hasn’t been cleaned for a long time. Muddy and dusty inside and out.
David DNothing
THOMAS MEasy and great experience. Thank you!
Matthew HWe assume there was a middle seat in our rental and there wasn’t and that meant that our grandson had to sit in the back. That was not safe.
MARILYN MAce Hardware Uhail has consistently been the best Uhaul experience we have had. We have rented from them 4 times now and each tome it has been a great experience. The team is friendly, accommodating and they make the process straightforward and easy.
SHELBY MThey did not have a dolly and did not credit the dolly rental
MINERVA RIt took 20 minutes for them to acknowledge me. They just told me to stand by the boxes and wait. I ended up hooking and hooking my trailer myself. The staff was too busy to help me. Some were rude.
DAMON AThe cargo van was not available as promised
TRISHA MThe wind shield was dirty. It looked like someone threw water without writing it off.
PAULA DSuch great customer service! Thank you!
maureen mI went to uhaul on cave creek and Hatcher. Their customer service was exceptional. They did not have my product that I was seeking but took the initiative to make my reservation for me and provided me with great customer service. Then I arrived at the location of Ace Hardware to pick up my vehicle, TJ was extremely professional and fast assisting me. My experience between both locations should be acknowledged as exemplary. Should be used for proper training for customer service. I always experience great service with you guys. Thankyou.
Reginald BBetter internal communication to avoid excess charges.
CHARLES LIt was a great experience nothing to change
DOUGLAS LClerk had difficulty with the U hall app trying to reserve and finalize the transaction. It took several attempts to finally be able to complete the rental agreement and reservation. Other than the Internet problems which they say happens more often than not, everything about the rental was excellent and would utilize the service if needed.
SUSANNAH PJonathan was very helpful at the location I rented and I recommend him to anybody. Great employee
JOSEPH MThe truck window dn bumper wasn't clean, it took me an hour to get the lock off the truck, cause I was given the wrong information, than charged more than I expected to spend
SHAWANDA EThanks
ARTURO EThe truck had 177k miles and shook while driving. Out of alignment.
Taylor SQuick and easy.
PAUL BGreat vehicle, ran and handled well. Check-in and drop off was quick and hassle free, and the staff was awesome. Location was very convenient too.
NORMAN HThis was a horrifying experience.. realized about 20 minutes after I rented the U-Haul that the return time was at 11 PM. I called the store spoke with an associate named Alex, who informed me that he would update my rental to reflect 24 hours. I also told him that the truck was really dirty, well come 3 PM the next day I get a call from Christopher saying he's with the ace hardware U-Haul demanding the location of the U-Haul so I tell him it's located here at this address and in a very rude tone tells me that U-Haul has been reported stolen it was due back at 11 PM within an hour came and towed the U-Haul I get a bill they're trying to charge me $50 cleaning fee. I only drove the vehicle 15 miles basically picked it and parked it. And then they try to tell me that there is damage on top of the vehicle when I told him that there could possibly be a ladder inside the vehicle still when they were coming to tow it, but yet he said that I had told him that it was on top of the vehicle and he said now there's damage, I'm beyond speechless with the experience that I've had with this U-Haul the associate Alex is not taking any accountability for the mistake that he made by not updating the system and put me in a very bad situation so I had to get an attorney that's going to dispute the bill for me because I'm not paying it after I was treated so horribly For a mistake the associate made and on top of that, they're trying to charge me a cleaning fee and damage to the truck. They should be ashamed of themselves. I'm filing a complaint with a Better Business Bureau. I would not rent a U-Haul customer service terrible!
NIDIA BAlways great customer service
Eva LThere was no one in the store when I arrived but eventually a man came to my aid. He was nice and the drop was complete.
William BIt took a few minutes to get some to assist me as there was no one visible in the store when I arrived. Other than that, it was a simple drop off.
William Bgreat service
William bExcellent staff very professional
Gary NThere's what looks like blood in the cargo area kind of smeared smudged on the walls of the truck. The windshield was extremely streaky and greasy. The inside of the cab looked like somebody had spilled something sticky on the driver door inside the driver door holding spots and on the cup holder area in front of the radio.
JOSHUA RStaff at this Phoenix Ace were exceptional, they treated as the most important customer of the day. I was completely comfortable with the truck before I left. Austin, Matt and Yvette are the three Ace employees who were close by to offer help
DAN DThe air conditioner in the van did not work and my rental experience was horrible
Michael CExcellent experience! Clean new truck that made the 2000 mile trip very nice!
cindy sThe uhaul worker made me wait 45 minutes just to pick up an already reserved truck ! I watched as he cancelled the application several times just to redo it and continue to ask the same questions that was already answered ! His name is Matt and I wouldn’t recommend him for check in . This has costed me time and dedicated costumers !
Clinton GProblem we had was resolved but not the fault of location. They accommodated with an upgrade due to unavailability.
William LFast service Friendly staff Truck in excellent condition
Jim SI was not given a paper receipt when picking up the truck. Not being from the area, when I went to return the truck I quickly scanned my email and opened the most recent U-Haul email thinking it was from this location. It apparently was an advertisement for other locations but I did not notice that and clicked on the address that appeared at the top of the email. I drove to that address which was the wrong one and 20 miles round trip out of my way that I was charged for. I suggest having the location in the truck so this mistake doesn’t happen to others. Advertising $19.99 a day and having my final bill just over $100 is a bit of a ruse IMO.
Misty LThe clerk at the store was rude. And I was not informed that the rental was $19.99 + $100 (milage). This is absolutey one of the worst experience's I ever had. I WILL NOT BE USING U-HAUL again!!!!. And I will be telling all my friends and business partners about this!!!. The owner of U-Haul lives here in Phoenix, AZ. And he lets these types things happen here!!!!!!! SHAME!!!!!!!!!!!
Clarence BThe strap on the tow dolly where not long enough to secure the vehicle tires..the ramps on the dolly needed oil or lubricant the strap ratchets were rusted..and hard to make work properly...
James CA/C did not work in my truck. Photos wouldn't upload correctly to document on the uhaul site.
Michael PGreat job
DADS CWe had no problems great rental
Vince PYou are all great and we’re immensely helpful, thank you
Darold BGreat experience overall. Reserved the truck with only 30 min notice. arrived and truck was ready to go. Friendly and accommodating associate, was in and out in approximately 10 minutes.
David CThe truck drove very oddly.
Clinton B