Customer Reviews for Barrys True Value
(U-Haul Neighborhood Dealer)

518 reviews

7822 N 12th St   Phoenix, AZ 85020

(602) 485-7933

Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(602) 485-7933

7822 N 12th St
Phoenix, AZ 85020

Services at this Location:

Hours

  • Mon-Fri: 8 am - 7 pm
  • Sat: 8 am - 6 pm
  • Sun: 9 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Easy entry and exit!

JAMES B. 
Rating:
5.0

Great customer service, polite and professional.

MICHELLE R. 
Rating:
5.0

Customer did not leave a comment.

MAURICE G. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY J. 
Rating:
5.0

Customer did not leave a comment.

Kenneth T. 
Rating:
5.0

Customer did not leave a comment.

Trenton D. 
Rating:
3.0

They don't have a clear sign of where to go in there store to get the truck. I went to 3 different register locations before they sent me to the right one. Park in back of place and walk though the gated area 1st desk on right is the one you need folks.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

BRETT B. 
Rating:
5.0

I'm old school and like a hard copy of my charges. Not everyone has printing capabilities. Thanks for the great service.

Raymond B. 
Rating:
5.0

Customer did not leave a comment.

Joshua L. 
Rating:
3.0

TRUCK was dirty on outside in large areas. Customer service was great.

Alex R. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

I had one of the very best experiences of all the times I have rented over the past 30 years. The difference is not so much how old or well maintained the equipment ibut rather the people offering the service, the human connection part that let's you know you've chosen the right place. if yocould do anything to improve your service for future customers, I would only be able to suggest that you put all your future associates through a customer service training coarse with the sales Rep who I had the pleasure to be served by, Mandy, she is what customer service is and should be. I will definitely call Mandy at the same Uhaul location for all for future rental service! thanks, Terry rented on Jan. 21, 2021.

TERRY P. 
Rating:
5.0

Customer did not leave a comment.

BRYCE B. 
Rating:
5.0

The equipment was clean on the inside but the outside was very dirty. Both people that helped me were very professional and friendly. A great combination.

Deborah M. 
Rating:
5.0

Customer did not leave a comment.

Kendra L. 
Rating:
5.0

Perfect good directions big parking lot Easy to return the trailer. Matt was a big help. Thanks.

Thomas C. 
Rating:
4.0

Be very clear with the amount of gas expected. I'll be sure to take a picture of the fuel gauge as soon as I get the truck next time. I thought I had done the right thing, filling the gas up as much as I did. I was told it wasn't enough so I had to drive and fill up with more gas. I left feeling like I had been cheated. Everyone was polite but that was a sore part of the experience.

JASON B. 
Rating:
5.0

Customer did not leave a comment.

JOSHUA D. 
Rating:
5.0

Customer did not leave a comment.

Fred L. 
Rating:
5.0

Customer did not leave a comment.

ISABELLE H. 
Rating:
5.0

Customer did not leave a comment.

Grace S. 
Rating:
5.0

Faith was phenomenal. Great customer service. She went the extra mile in helping me out.

Deborah Z. 
Rating:
5.0

The lady who helped me was super nice and helpful. I think her name was Yvette but I'm not sure. Overall, super easy process and I would recommend.

Jillian M. 
Rating:
4.0

Customer did not leave a comment.

EDWARD F. 
Rating:
5.0

Customer did not leave a comment.

catherine L. 
Rating:
3.0

Customer did not leave a comment.

Kyle D. 
Rating:
5.0

Customer did not leave a comment.

WILFRED D. 
Rating:
3.0

Overall the truck and rental process were great. However, staff that were at the desk when I was picking up the truck could use some more professionalism... Not wearing masks, referred to a police officer as "retarded" that was directing traffic on the street outside of the store, among other inappropriate comments.

TIMOTHY S. 
Rating:
4.0

Customer did not leave a comment.

Terry H. 
Rating:
5.0

Customer did not leave a comment.

Vanessa S. 
Rating:
5.0

Barry's True Value was not listed as a drop off location in the database when we indicated we would like to use it. Barry's also said they rarely get 20' or 26' trucks and were pleased to get one. Wonder if the database needs to be updated so they are recognized and could get more trucks. We'd like to support their business in this way.

Grant N. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE C. 
Rating:
5.0

Customer did not leave a comment.

Vincent D. 
Rating:
3.0

Customer did not leave a comment.

JAMES K. 
Rating:
5.0

Everything is great here.

GARY S. 
Rating:
5.0

I don't know the name of the person who helped me, but she was AWESOME. Best U-Haul experience I've ever had.

James A. 
Rating:
1.0

Scammers, gave me a truck with 2/3 tank of gas, doesn't mention it, every other You Haul i have rented comes with a full tank of gas. how else are you going to know how much gas you used ??? then no fuel credit when i return it with a full tank, VERY POOR DEALER !

FRANK A. 
Rating:
5.0

Customer did not leave a comment.

Russell A. 
Rating:
2.0

- Poor direction at this location - We drove around trying to figure out where to park the trailer (behind the building). - order number not found when I trying to do drop off. - the app sucks

Markisha J. 
Rating:
5.0

Very friendly & attentive.

dean A. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

They were super helpful. Just added trip insurance after I hadn't put it online.

Alfredo R. 
Rating:
4.0

Customer did not leave a comment.

JAMES B. 
Rating:
5.0

The U-haul system was having difficulty. Took more than 30 minutes. NOT Barry's True Value's fault. They are always great!

sheryl P. 
Rating:
5.0

Customer did not leave a comment.

Carter Y. 
Rating:
5.0

Customer did not leave a comment.

Danielle Y. 
Rating:
5.0

Customer did not leave a comment.

STEVEN R. 
Rating:
4.0

Customer did not leave a comment.

Michael F. 
Rating:
5.0

Customer did not leave a comment.

glenn L. 
Rating:
4.0

Whereas Barry's True Value was fine, the experience of callling U-Haul was HORRIBLE. 1. When I call a local number I do not like to be given to a nation-wide office. (I had tried to do it on-line, but I couldn't get on.) 2. The wait time was said to be 20 minutes: I had to wait 51 minutes. 3. The person was friendly and seemed to take care of me, but as it turned out totally MESSED UP MY RESERVATION, so the next day when I picked up the truck, the store made a call to fix the reservation, and when UHaul could not do that, he cancelled the reservation and made a new one (which worked fine). But it cost us a 1/2 hour of useless waiting. 4. Then when my wife tried to print out the contract, she got pages and pages of chinese writing but no contract and finally had to turn off the computer to get it to stop printing. My printer is not working correctly yet. I HOPE I NEVER NEED TO USE U=HAUL AGAIN. Your company-wide service is TERRIBLE. J. Hartley

john H. 
Rating:
5.0

Customer did not leave a comment.

Scott J. 
Rating:
3.0

Customer did not leave a comment.

Nicolas M. 
Rating:
5.0

Have rented 3 times from this location and was excellent each time.

Michael R. 
Rating:
5.0

The man who helped us at the counter was great!

Torrance M. 
Rating:
5.0

Customer did not leave a comment.

Teri A. 
Rating:
5.0

Customer did not leave a comment.

Scott O. 
Rating:
5.0

Absolutely awesome. I couldn't have picked a better team to get the equipment from. Thank you guys. I love the fact I can do all the shopping needed for repairs etc. staff are awesome and always smiling. Thank you guys.

kendra L. 
Rating:
5.0

Customer did not leave a comment.

Steven K. 
Rating:
5.0

Customer did not leave a comment.

EDWARD G. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Fantastic experience! I found my new “go to” for trailer rentals.

Zachary S. 
Rating:
5.0

Staff was very courteous and friendly. I will tell everyone about the service at TruValue. The best!

Michele M. 
Rating:
4.0

Customer did not leave a comment.

MELVIN NEDUM A. 
Rating:
4.0

Customer did not leave a comment.

ROBERT C. 
Rating:
5.0

this was a very easy experience and I like easy...

Larry F. 
Rating:
3.0

This was a motorcycle trailer that I was unable to load my Harley because the ramp was too short and the cycle would bottom out when going up the ramp. A waste of money on my part.

David D. 
Rating:
5.0

Customer did not leave a comment.

Yossi W. 
Rating:
3.0

The employees, particularly Cory, were very helpful and friendly. Unfortunately, there were several issues with not having the right equipment, needing to order it to be delivered for another day, adding that equipment to the existing order, etc. that were problematic. Again, I don't think it was the employee's fault. It was a systematic problem between computers and locations. This particular location also didn't have everything east access because it was mainly connected to a different hardware store. Other than that, Cory was very helpful.

James W. 
Rating:
5.0

The ordering process was easy. The gentleman who helped us at the location was courteous and friendly. The location was organized and well staffed. Exceptional experience.

VALLIE D. 
Rating:
5.0

Customer did not leave a comment.

Dawn T. 
Rating:
5.0

Customer did not leave a comment.

RODNEY G. 
Rating:
5.0

Very good service!

RANDALL L. 
Rating:
3.0

Customer did not leave a comment.

ROBERT J. 
Rating:
5.0

Customer did not leave a comment.

MILES V. 
Rating:
5.0

Customer did not leave a comment.

Pauline W. 
Rating:
5.0

Customer did not leave a comment.

Graham H. 
Rating:
5.0

Customer did not leave a comment.

KODY G. 
Rating:
5.0

Awesome staff. Very helpful and professional. Good people.

Debra H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
5.0

Awesome staff, Thank you!

Jason G. 
Rating:
5.0

Customer did not leave a comment.

Amy S. 
Rating:
5.0

Customer did not leave a comment.

Marjorie R. 
Rating:
2.0

Not cheat them out of money

Stacie B. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Very helpful

Randy N. 
Rating:
4.0

I would like to compliment Matt for his excellent customer service. The COVID-19 crisis put me in a real bind. I was given less than 24 hours to move 2 daughters out of their dorms in California and needed to rent a trailer ASAP. I was running late, cutting it close to the 7:00 pm close time, and called Matt. After explaining my situation, Matt stayed after 7:00 pm, hooked me up and got me on my way. I really appreciate the extra effort Matt displayed. Otherwise, I would've had a major problem in picking up my daughters. A big, big thank you to Matt - please pass it on!

Fredrick B. 
Rating:
5.0

Dan Davis (I didn't get the lady's name) who helped me were very friendly and courteous. I enjoyed their help.

Jesus G. 
Rating:
4.0

It's online no paper used. Impressive

mike F. 
Rating:
5.0

Customer did not leave a comment.

Mauricio R. 
Rating:
5.0

Customer did not leave a comment.

Clifford M. 
Rating:
5.0

Customer did not leave a comment.

Otis J. 
Rating:
5.0

Customer did not leave a comment.

Hannah W. 
Rating:
5.0

Matt was outstanding in completing the paperwork and connecting the trailer. He was also available to disconnect and complete the rental. Very knowledgeable and the process was very efficient with courteous employees all willing to help! I would definitely recommend this location. The owner Barry has done an excellent job at this location and at his 19th Ave. and Glendale store.

Bill H. 
Rating:
5.0

Matt was awesome. Thank you!

Joseph M. 
Rating:
5.0

Customer did not leave a comment.

Adam F. 
Rating:
4.0

Make sure early check in is available on the website before letting someone book a truck. I couldn't get to my truck when i had scheduled and it pushed everything back

Matthew H. 
Rating:
5.0

Customer did not leave a comment.

Richard M. 
Rating:
5.0

Customer did not leave a comment.

Greg P. 
Rating:
5.0

Customer did not leave a comment.

Avrekh A. 
No reviews have been submitted for this location.

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