Customer Reviews for Barton Commercial Park LLC
(U-Haul Neighborhood Dealer)

102 reviews

1815 Thornhill Rd   Auburndale, FL 33823

(863) 967-6084

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(863) 967-6084

1815 Thornhill Rd
Auburndale, FL 33823

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 4 pm
  • Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Micah K. 
Rating:
1.0

Once you complete the paperwork, you must drive to the location we're the trucks are kept. My pickup time was 9:00, but I was not done until almost 10:00. The full level on the truck was off by a 1/4 tank.

Robert J. 
Rating:
5.0

Customer did not leave a comment.

Donna M. 
Rating:
5.0

Customer did not leave a comment.

BRIAN B. 
Rating:
4.0

Customer did not leave a comment.

MATTHEW M. 
Rating:
4.0

Customer did not leave a comment.

Kevin W. 
Rating:
5.0

Everything was great, very nice employees!!

Kathryn C. 
Rating:
5.0

Customer did not leave a comment.

Theodore G. 
Rating:
5.0

Customer did not leave a comment.

Sharon D. 
Rating:
5.0

Linda provided excellent customer service including walking me through the new drop-off-by-Internet procedure. Great staff, great location!

Bob L. 
Rating:
5.0

Customer did not leave a comment.

KELWING N. 
Rating:
1.0

Terrible experience. I was charged the incorrect amount and the location was unable to resolve despite several calls to Uhaul. I spent 2 hours trying to return the truck. As of now, I still have a completely incorrect $459 pending as a hold in my account and no assurance it will go away on top of paying the correct amount owed (due to extra mileage). Completely unacceptable. I missed time from work for something that should've taken 15 minutes.

Kayleigh D. 
Rating:
5.0

Customer did not leave a comment.

JEFF D. 
Rating:
5.0

Everything was great!

Summer M. 
Rating:
5.0

Superb customer service. Very nice and easy drop off.

Terri W. 
Rating:
5.0

Customer did not leave a comment.

Sherry A. 
Rating:
5.0

It was great! Thank you!

Nicole S. 
Rating:
5.0

Customer did not leave a comment.

Philip F. 
Rating:
5.0

Everything went smoothly

Craig H. 
Rating:
5.0

Very nice and easy process.

Laura U. 
Rating:
1.0

Customer did not leave a comment.

Brian A. 
Rating:
5.0

Very professionally handled in getting the reservation scheduled. Women in the office were accommodating and friendly.

Kimberly B. 
Rating:
4.0

Customer did not leave a comment.

Theresa P. 
Rating:
5.0

Customer did not leave a comment.

paulette A. 
Rating:
5.0

Make sure the truck actually works next time you rent it to somebody.

James G. 
Rating:
5.0

Customer did not leave a comment.

Larry K. 
Rating:
3.0

Feels like it was expected that I FILL the gas tank beyond when I picked it up. But..... WISH I had been advised when renting to choose a smaller truck.

Barbara H. 
Rating:
1.0

This is my 2nd Bad experience with youhaul never again you jeopardize safety of me and my family to times now I no longer have any need for your company for your service I will search out for a new provider

Wayne L. 
Rating:
5.0

Joy was so helpful and friendly. Thank you for the wonderful customer service.

Giovanna A. 
Rating:
5.0

Customer did not leave a comment.

Jane A. 
Rating:
5.0

Customer did not leave a comment.

Diana H. 
Rating:
5.0

Pass. rear fender was damaged but did not interfere with operation at all

Ken P. 
Rating:
5.0

Customer did not leave a comment.

Tomas O. 
Rating:
5.0

Customer did not leave a comment.

Charles D. 
Rating:
5.0

You need to have people be more accountable for the reservations and don't have so many loopholes switchings and putting people in different area. When you transfer someone for another department make sure that that is the Department of your transfer it in not like happened to my cell that every time that we transfer it was a different stay or different area

Rafael J. 
Rating:
5.0

Customer did not leave a comment.

STEVEN L. 
Rating:
5.0

Customer did not leave a comment.

Nick B. 
Rating:
5.0

Customer did not leave a comment.

RaeAnn R. 
Rating:
5.0

Overall I was very impressed with the service I received from the time I walked through the door, the entire staff was very polite, courteous , and professional very helpful the same can be said when I returned the van the next day thank you again very impressed

Nathaniel L. 
Rating:
4.0

Customer did not leave a comment.

jacob E. 
Rating:
4.0

Customer did not leave a comment.

Heaven M. 
Rating:
5.0

Customer did not leave a comment.

Margarita O. 
Rating:
5.0

Customer did not leave a comment.

eli B. 
Rating:
5.0

Customer did not leave a comment.

JAMES RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

paul D. 
Rating:
5.0

everything went smooth the person was very helpful

Monika L. 
Rating:
5.0

Customer did not leave a comment.

William C. 
Rating:
5.0

Customer did not leave a comment.

James L. 
Rating:
5.0

Customer did not leave a comment.

Christina H. 
Rating:
5.0

Great place

Jim K. 
Rating:
1.0

They lied about me not filling up the gas tank, they did not have the dolly I'd reserved in the truck and no one was available when I returned it so that I could see what they were putting down as the results of my rental. A $75 rental ended up costing me $186.51!!! OUTRAGEOUS

Valerie D. 
Rating:
1.0

1. Website did not work, links not working, wouldn't allow editing. Sign-in and express check in didn't work. 2. Price: I was charge a lot more than quoted price. Weekend milege was higher than what I was quoted. I had to go with larger vehicle since one I wanted wasn't available. Then I received 2 different contract via email at different prices. Emails didn't show up until 12 hours after purchase. The whole experience was unexceptable and painful.

Kelly L. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

She was very helpful and also thought the rental fee was out of line!

Kurt Z. 
Rating:
4.0

Customer did not leave a comment.

Ashley J. 
Rating:
5.0

Customer did not leave a comment.

preston W. 
Rating:
3.0

Customer did not leave a comment.

MOLLY E. 
Rating:
5.0

Great location. And Great staff. Was very happy with the staff and everything.

John S. 
Rating:
4.0

Customer did not leave a comment.

William H. 
Rating:
5.0

Customer did not leave a comment.

DOLLY B. 
Rating:
5.0

Customer did not leave a comment.

RON W. 
Rating:
5.0

The U-Haul representative was very pleasant and knowledgeable! She was helpful, and upfront with our transaction! U-Haul needs more representatives like her! She made the end of my move feel comfortable. I just wish it would have been her at the beginning of my rental!

OLIVER W. 
Rating:
5.0

Customer did not leave a comment.

MELANIE S. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
3.0

Customer did not leave a comment.

sharon L. 
Rating:
4.0

Customer did not leave a comment.

linda J. 
Rating:
4.0

Customer did not leave a comment.

suzanne V. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
5.0

The customer service is the best by far. Only location I will use

Anita O. 
Rating:
5.0

We dropped off the truck with no issues. The paperwork was processed quickly.

REBEKAH B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
5.0

the ecperiece was great. i was accomidated with my every need

Johanna D. 
Rating:
5.0

Customer did not leave a comment.

jorge T. 
Rating:
5.0

Customer did not leave a comment.

Dorothy B. 
Rating:
5.0

Customer did not leave a comment.

DOROTHY B. 
Rating:
1.0

WE WAS DOUBLE CHARGED FOR THE UHAUL TRUCK AND TRAILER WHICH OVERDREW OUR ACCOUNT AND ON SUNDAY WHEN WE NEEDED TO GET MORE CASH OUT TO PUT GAS IN THE TRUCK AND MY CAR WE HAD NO ASSES TO FUNDS. I WILL NEVER USE UHAUL AGAIN AND WILL TELL EVERYONE I KNOW AND MEET ABOUT WHAT HAPPENED!!!!!!!!!!!

SHAN M. 
Rating:
3.0

Customer did not leave a comment.

jamie A. 
Rating:
3.0

When a customer orders a dolly and is told there is one ready you should actually have one. And the truck should have gas in it...we had to go get gas to put in the truck before we could even leave.

KELLY R. 
Rating:
2.0

Receptionist was very slow and not good at multitasking.

LUEVENIA L. 
Rating:
3.0

Due to an error with the storage facility not unlocking a new unit that we were storing this stuff in I had to keep the truck later in the day then originally needed.I called the original u Haul company that I rented it from and they said to explain the situation to the drop off location and that possibly they would not charge me for the extra hours.my husband returned the truck before closing on the same day and they refused to waive the extra hours.

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

TOM K. 
Rating:
5.0

Customer did not leave a comment.

todd S. 
Rating:
4.0

Friendly staff.

DONALD L. 
Rating:
5.0

Customer did not leave a comment.

robert H. 
Rating:
5.0

Customer did not leave a comment.

Jim S. 
Rating:
4.0

Customer did not leave a comment.

CHRIS B. 
Rating:
3.0

Again, difficult to locate entrance to return trailer. Otherwise, very happy with Uhaul services. Your drop location personnel were very nice.

GEORGE U. 
Rating:
5.0

Customer did not leave a comment.

JULIE D. 
Rating:
5.0

Very friendly and helpful

Joa F. 
Rating:
5.0

Customer did not leave a comment.

JESSICA M. 
Rating:
4.0

I picked the US 98 location in Lakeland. This added 15 miles to the allowed 155 miles, so I went over. Not pleased at that.

Bruce B. 
Rating:
5.0

Great friendly staff

KAYLA L. 
Rating:
5.0

Customer did not leave a comment.

marcy S. 
Rating:
4.0

Customer did not leave a comment.

Katherine S. 
Rating:
1.0

Customer did not leave a comment.

MISHA W. 
Rating:
4.0

Customer did not leave a comment.

Joel C. 
Rating:
5.0

I know just were to come next time Im in need of a uhaul.

yolanda G. 
Rating:
5.0

Customer did not leave a comment.

Kathy B. 
Rating:
4.0

Customer did not leave a comment.

CHARLES M. 
No reviews have been submitted for this location.

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