Location/in person service was great. My experience using your app to pick up/drop off the truck? Not so much.
Michael J
Customer Reviews for Bartow Friends Image
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Keep being U-HAUL excellent
Servando PArrived for 10am reservation and no one on-site could help me I had to wait half hour for the guy to come in. He was rude and rushed so he could leave like it was an inconvenience. When we returned it same thing wrong had to wait. This time almost an hour. And again he acted as if we were a problem to his busy day. Never again, total turn off to uhaul.
Michael RNo comments at this time.
Renita cIf a customer puts more gas into the truck, than they were supposed to, I feel that you should substitute the different on the total of their bill . So that customer doesn't feel like they give more money than usual 🤔.
EVELINA HI was charged 88 dollars when I picked up and then when I returned it I was charged 42.96. The next day the $88 charge was gone and a charge of $131.31 was in place of that. The $42.96 remains out of my bank which I spoke to the person who rented me the Uhaul and he said that was a charge from uhaul and the money should be back in my account in a few days. The charge is still there and he won’t do anything about it which mean I paid over $175 for half of a day of use. I am not to happy with that and would like the $42.96 returned as he said it would be Thank you
LINTS CThe attendant was real nice and friendly.
Juan BFriendly service
LISA SNothing
Linda WIt took an entire day to find a location that actually had the truck size that I needed. Once finding a location with the truck the process of completing the rental took over an hour. I moved out of town however Isaac from Uhaul regional Tampa set up my reservation to return back to location which caused me to incur additional mileage charges for driving back to renting location a city and half away from where I was going. The return process then took again over an hour. This was by far my worst experience. I have had. Going forward I am looking to never use this company again. I will hire movers.
Jacqualin CAs a business owner I have never had this type of experience from Uhaul. I went to pick up a trailer, the store owner asked for contact information for every person with me, emails/phone numbers. I have never heard of such a thing. I will never recommend this location to anyone. This was the worst experience I have ever had with UHAUL
Christa GI would recommend but with some caution. Make sure you have an employee check the gas gauge with you before pulling out with your truck. I think I got screwed on about $30 of gas.
Shannon SYour associate was extremely helpful and polite.
ELON HIndividual checking us in didn’t seem to understand process or was just trying to assess fees - we filled up gas when he tried to tell us we didn’t have to. The gentleman also was persistent on disconnecting and parking the truck and trailer because he didn’t know how to. We parked it in a secured location at the small gas station and left after he checked us out. He continued to call and text us to come back to park where he wanted it parked because he kept stating he didn’t know how to driver it. Customers should not have to do their job, and definitely not get harassed in the mean time
Justin RCustomer service was great. Nothing to improve
Lewis PDrop off was quick and very easy. Staff was very friendly.
Warren NFirst of all give me my money back that you all took from me when I was told that I wouldn't have to pay for the 2nd day due to everything I went thru from renting the uhaul to returning it another thing is find somewhere else to have a uhaul dealer because this place is very very slow and I really don't think they know what their doing
Cheryl WTook extremely long to do the return and get back deposit . It would help if the owners of this location spoke English ( it would probably speed up the process tremendously ). They need more training on your return process .
Blair EThere's only one per that works there that can rent it out if he isn't working then u can go elsewhere
Cheryl WWaited 3 hours for the guy to figure out how to use the system on the computer to rent me a car trailer it was ridiculous. I will never go back to that location again. Note I actually rented the trailer from another location but they made me drive further to another location to pick up the trailer. I requested the rental several days in advance of my arrival. And they over charge me for the rental. They added coverage that I specifically told them I did not want. They guy said he didn’t know how to take the charge off which I’m not certain but seemed like a scam for him to make more money. Disputing the charges now.
Nelson PAbsolutely atrocious customer service, said I dropped off trailer at a different location when I dropped it off at the same location less than 24 hours later. Will never rent a u-haul from them again. Both times I rented from them it took well over an hour to get the trailer because they would help other customers before me, and going as far as completely stopping our transaction whenever a new customer walked in to cater to them. I was not given any confirmation for pickup or drop off either of the 2 times. The owner got into a loud yelling match with someone in the lobby the second time I rented from them.
Connor JMy appointment was for pickup of a dolly at 9pm. I arrived at 8:50 and was told to wait 30 mins. I waited 45 and went back in to be told, “he is on the way, 30 mins”. Went back in at 10:30 and was told “I’ve been here since 10”, and was asked to give him 10 mins and agreed. 30 mins later they closed the gas station and gave me the paperwork. Shouldn’t have to wait this long with an appointment. Staff doesn’t appreciate the business clearly
Kyle Rexcelente
Maria Swe travel 45 mint to pick up this truck and This location made us wait 4 hours for our reservation—due to a lack of knowledge on document processing— the companyof UHAUL contact the location several time he keep saying some one was coming and we had to wait for another rep to come to work—showing up at 2:45pm when our reservation was at 11am—when we later discovered it was the son of the first rep, who lived literally 2 minutes walking distance from the location, and several clients from the store express that this is not the first time they do this, in fact, they do it every time, poor customer service and rudeness
IDALIS JThese people had absolutely no customer service. Owner made me wait a whole hour to get my rental because he had to go hang Christmas lights. My pickup time was 130 PM, I was not able to leave with the vehicle until we’ll after 230 PM. The owner was also notified that I had been there for an hour and proceeded to check out other customers ahead of me. This location needs to be dropped from the list of Uhaul vendors, because they are giving Uhaul a terrible reputation.
Kalia MIt said there was 1/2 a tank of gas but it was just over a 1/4 . I had to wait 25 minutes for the guy to come to the store so I could get the truck. It took 1 hour to get the truck and get the gas to where it should have been. Very unprofessional. It was a joke!!!!
JERRY BThe location was over packed with trucks and they did not check my truck in until it was too late so I was charged an extra day. I did check in the truck the afternoon before it was due.
Kristopher FSketchy location with loiterers around the front of the gas station. Only one individual there, trying to wait on U-Haul customer and convenience store customers at the same time.
GARY GI was charged for 2 days and only used for one yes my mileage was over the est. That fine bit not the 2 day rental
TRAVIS EThere was to many problems to list v
MICHAEL CCould not get the online check out and in to work. Then had problems with my reservation. Ended up having to cancel and have the store clerk register the truck for me.
KELLY BCommunication and dealing with the system was frustrating. The locatiom gaurunteed a 9' cargo van online but then there was only 15' on site. I tried to leave but the confusing attendant who could not pull up my order and ended up cancelling it. I wish I could have gotten a pickup truck or cargo van anywhere in Bartow and not have to deal with this location.
jeffrey eReally nice people here in Bartow. Very convenient and fast . Thank you.
WESLEY BTook 30min to get on the road. Was late for what I needed to do. Truck was clean. Guy tried to make it accommodating for me. Just didn’t end up the way I wanted it as far as a 2:30 leave time so I could get back in plenty of time
DANIEL Prude, poor communication, would not provide me with any acknowledgement that I dropped the truck off, did not even look to see if I did drop the truck off
JAMES CDrop box was a bit hidden on the opposite side of the building which I didn't see until after I dropped the key off inside.
Khadijat YIt was all fine thanks!
KYLE SMy dropoff location had to be changed since the original dropoff location wasn't taking trucks anymore. There needs to better communication so that sites that are no longer with uhaul are no longer on the list.
Ronnie GThe representative was rude!!!. He requested an additional phone # "in case the truck was stolen" bc I am black. He charged my credit card $30 for mileage when I was only going a mile down the road and back. I was only using the truck to store my household items while my floors were being redone. He made me put $5 in gas even though the gas gage was still within the 1/4 range as it was when I picked up the truck. The location pick up and drop off was not a good neighborhood. The guy was a JERK and that's putting it nicely.
ADELLA Omake sure system is online. I ended up going to three places trying to find a truck that we could take. Finnally got the original place to let me have the truck we first looked
GLEN FEverything went very smoothe
ROSEBUD LThe receiving agent wasn't going to look the trailer over. I had to return the light hook up that belongs to U-haul because we had to unhook it, he did not.. No receipt was offered - said it would be sent on line. Didn't seem to be knowledgeable about procedures at all regarding U-Haul.
BARBARA JVery helpful with equipment. Great customer service.
Pamela RThe guy was nice, I found some bugs in the back of the truck before putting my belongings in it. The wait was a little longer than expected as his computer went down and he used his personal phone to enter my info into it including my credit card, which I didn’t like. Had to ask for a dolly a couple of times even though I reserved one before he went and got it. Need more people to help out and have someone do rentals and another person to handle the convenient store, so no one is waiting when they have a reservation.
Christine CKeep up the good work 😊
Dean A