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george W.
Customer Reviews for Barts Tire & Auto Service & Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing everything was fine.
Deborah M S.The pick up location was great. Very friendly and everything went smoothly. I have rented from the drop off location before and they are the same.
JON C.Everything was fine
Carmen G.Got the truck very quickly and staff were very friendly. It was a pleasure to rent here!
Greg L.Nothing You made it so easy. The nice woman there was extremely helpful and gave me clear instructions and got me on my way very quickly. Thank you very much!
Donna B.Five stars…!
George H.Service was excellent.
daniel T.I'm not happy with being charged for gas on a 7 mile round trip. I put in 10 dollars when I returned. This was the third weekend I rented a truck doing the same exact thing over all I was very happy with the excellent staff
SHERRY Z.We were scheduled to pick up truck at 9 it was confirmed with Barts, We get a call on Saturday from Uhaul , After we scheduled labor that the truck won't be ready until 10, we agreed since we were on the road and could not find another truck while driving. Sunday morning bart calls us at 930 asking where were we since he showed up to rent the truck. We get there and the truck has been sitting over night . This shows that your office does not know what is going on with the fleet.
Cathy R.Very good, no recommendation.
Mark H.Bart's Tire and Service was great to do business with. I highly recommend this shop for all of your hauling needs.
Patrick S.Staff at pickup and drop off were extremely friendly and helpful. Tire in trailer had a small leak in tire. Uhaul customer service was very friendly and helpful has well.
Stephen R.Great sense of humor. Nice, genuine people.
Monique M.Doors don't shut easily. Shut them hard and still don't close all the way. There was trash from previous customer in the truck.
Chad A.When I booked online I chose not to get the coverage the company I work for a covers the coverage and I still got charged for the coverage
BYRON M.Great customer service at this location!!!!
Amy B.I usually have a great experience with uhaul. My tires were bald and i had to pay a tow truck (Amati's) $150, due to no tread on the tires to make it up a hill. Id like reimbursed! I have the receipt if someone could contact me. 7247972206
Lakisha J.The only thing I had to hook up the trailer myself and no one came out to inspect it. I had to take pictures myself to show before I left.
Mark R.We waited there for more than 30 minutes to get our truck, even though our scheduled time was 8 a.m. my husband was second in line, but for some reason... the guy pulled everyone, but my husband. He serviced my husband last, which irritated me even more. We get the truck and it is FILTHY. Almost like a hobo lived in it. We did not have 3/8th of gas, but was required to return it with 3/8... Then we drive it and find out our tires are so bald... that we get stuck in our yard. They were so bald that I'm surprised they didn't pop on the way to our new location. We gad to ask for another day with the truck because all these issues held us back many hours. This experience was so awful... I don't think I want to ever use UHaul again as a company. They have many other moving companies.
JD M.Dog house was not secured in cab. Had to sweep dirt from cargo area
Cathy R.We were supposed to return to Speedway Auto Sales that advertises a 24/7 Uhaul location. It isn't. The lot is chained off and it's by appointment only. The owner is rude and falsely advertises, and doesn't answer the phone. So 2 hours after trying to get a hold of him I went to Bart's/ The woman at Bart's was very helpful and nice, and said this happens with Speedway ALL THE TIME so I'm not sure why you still have them as a pick up and drop off location.
Courtney S.The website kicked me off during my online pick up survey questions and I'm pretty sure i didn't finish. But when i logged back on the only option it gave me was to return my truck. The lady also took a picture of the lock that was supposed to be on the back of the truck and when i got there it was not there, it also said it was parked in the lot across the corner to where it was actually parked. It was not. And the site doesn't show any of your trucks information after you've done the pick up online survey. I couldn't go back to read over where it was after i got kicked off and sat looking through a small lot of uhaul s looking for the right one but could not go back to find any of the information for our specific truck. All in all the online pickup was hell. It also couldn't pick up our location so we couldn't start the pick up process online we tried on two different apple iPhones and it wouldn't work even with allowing it to access our location, luckily my friend was with us and we tried on her Android and it worked finally. We got there early just in case there were issues, my rental started at 5 pm and we didn't finally leave with the truck because of all of the issues we ran into until around 5:30.
Tessa G.Very nice people to deal with. I would definitely go back or recommend to a fried or family member.
Doug S.Overcharged
Estey G.Be on time to give the truck or leave the person pick the truck up with the app.
Argelia B.I'm glad he could take heavy tow bar off for me. Just made it prior to closing time. Very good.
EILEEN D.We dropped off after hours so a lot of these questions cannot be answered.
Krista O.Lady at the location was extremely nice!
GINA Z.Clean the truck before it's given to the next customer. Our truck smelled badly like weed, cigarette smoke, and BO. There was nasty gunk in the cab and dirt and crumbs on the seats and floor. There was trash in the cup holders. The back of the Uhaul also smelled bad and had dead cockroaches, stinkbugs, debris, and even a pill in the back of it.
tiffany K.My experience with MEA'S STORAGE through BART'S Citgo Service Center was EXCELLENT. I just needed more spread-out space rather than height-space. Thank you
Claudese W. | Overall ExperienceExcellent equipment & great people to deal with, fair price for rental. Will use again when needed, I definitely would Recomend Bart's U-haul. Thanks Matt K. In Pennsylvania.
mathew K.The attendant Bert is the best! He took time out to be kind, courteous, professional and fast. He got me in and out in no time flat!!! I would recommend Bert and this facility to anyone.
GEORGE O.When we went to pick up the truck on Sunday morning like we were scheduled from Barts Tire and auto the shop was closed and nobody answered the phone. After waiting and looking around the area for someone to assist us with our rental we finally found Bart the owner. He had no idea what I was talking about when I Said I had the truck reserved and just kept asking how I rented a truck on a day the shop was closed. He was extremely rude to me and told me I needed to "Speak English, the language they speak in the United States " when I was clearly speaking English and he was the one who had no clue what was going on. After being there for well over an hour waiting for him to mess with the computer and call someone 2 different times he finally canceled our reservation and rerented the truck to us in our name. We were only charged once but the whole ordeal was a huge headache and I did not appreciate the way he spoke to me. I will never rent another Uhaul from Barts tire and auto again.
Andrew K.They were very nice and able to accommodate me even when I needed to extend my contract
jeff D.Bart's has always came through for me when I was in need of a truck. They have the equipment you need and make the process easy. The staff is friendly and help you with any issues that may arise. I would use them every time I need to rent a truck for moving large items.
Kevin C.I stood inside for 15 minutes and no one waited on me. I finally returned it online myself. Poor service! After I couldn't get pick up or return where I wanted.
Deborah T.This place is where I will get all my uhaul rentals since they have the trucks I need. I was not able to get what I wanted at previous place and was offered bigger truck at same price but I wanted the size of truck I asked for and Barts delivered.
Kevin C.Read above
Scott M.Very nice experience!! Was pleased
RAE W.the CAB of the truck was Dirty .. The Front End was SHAKING LIKE Heck at 60 MPH at 70 MPH it felt like it was going to Fall OFF.. Really Sucked having to Drive 55 MPH an the Trip taking almost 4 Hours Longer then it should
KEVIN S.The truck was very dirty. The service was very good.
RYANSCOTT G.Was overly priced. If I had went an hour away price would have been 1/3 of their price. Brakes didn't work & not clean.
Tricia I.I highly recommend Bart's in Monessen for UHAUL truck rental. They are very professional, efficient and customer service oriented. Despite the pandemic this business is on top of their game. I look forward to doing business with them in the future.
APRIL B.Bart was very helpful and willing to do whatever I asked in order to make my experience safe and enjoyable. He went out of his way to be sure I was satisfied. He should teach others how to exceed the customer's expectations like he did mine. Thanks to him I had a worry free drive.
Dennis F.very acceptable
LINDA W.I needed help parking the trailer and the owner was kind and understanding enough to help. Really nice guy.
Melvin L.