Customer Reviews for Bas Brothers Services
(U-Haul Neighborhood Dealer)

Rating:

2.0

Charged me for a furniture dolly I never had. It was missing from my original rental

Rating:

5.0

Super helpful, pleasant. Quick service! Bonus: there’s a sweet cat there too. Totally the place to go if you need to rent a truck.

Rating:

5.0

Truck was clean. Truck didn’t sound like it was maintained mechanical. Vibration when going down the road and wasn’t sure if it was going to make it through the move.

Rating:

1.0

Got there and got a message that the equipment was missing, NOBODY got the code from the lockbox, between u haul and Bas Brothers, I got screwed two days in a row , yes it happened again the next day. After being on the phone for an hour I cancelled the reservation and made a new one for the next day. Next morning same exact thing, why didn't u haul warned me before I got to the pick up location????. Still waiting for the $50 refund from the guarantee reservation. I talked to Mr C(a mechanic for u haul who happened to be on the premise and he put me in touch with his supervisor and I wasable to get a truck from a different location,9 miles away . The app is worthless in my opinion

Rating:

5.0

Great place

Rating:

3.0

We chose the 26’ online but prior to move date Uhaul did not have the 26’ available. Due to time constraints settled on 20’. Had to make two trips which doubled the rental time, mileage and gasoline. Ended up paying more than originally planned. Recommend not allowing reservation to go through if truck size is not available.

Rating:

5.0

Easy to rent. Friendly and helpful. Clean and well-maintained truck. Recommended.

Rating:

5.0

This rental experience was perfect! Would highly recommend this location!

Rating:

3.0

Door was locked when we arrived in the middle of the afternoon because someone was at lunch. Had to wait several minutes. Not great communication on where we should drop off the trailer. Not very friendly

Rating:

1.0

It literally looks like a garbage dump, and I think it might be. There were dumpters and junk, toys and miscellaneous items everywhere. Plus the woman there that checked the uhaul vehicle had her children playing right next to the parking area for the trucks and dumpsters. If someone is inexperienced driving a large truck like that, they could have easily been run over. I had to make sure I did not hit them when parking it. They looked at me like I was crazy and were inpatient, when I paused, trying to figure out where to park safely.

Rating:

2.0

Rude

Rating:

3.0

Unable to correct the gasoline level on the app from 1/2 tank to 3/8 during pick-up. Clerk said she would take care of it so I wouldn't be charged, and she did. Clerk wasn't there initially during return, then arrived a little later. I had already dropped the key in the drop box. I received a phone call saying that I hadn't returned the truck, but I explained the situation to the caller, and evidently to their satisfaction. The whole process was less smooth than I had wished. The facility was sparse in terms of additional supplies. No furniture dollies or moving blankets.

Rating:

5.0

This is nota bout improvements...but a compliment. The proprietors of the Brown Street location in Honesdale are outstanding,..very accommodating and incredibly professional...while also being very customer friendly!!!

Rating:

5.0

Everything is good and fast .

Rating:

5.0

Excellent customer relations. Very easy pickup and drop off. Great rates.

Rating:

5.0

Everything was wonderful

Rating:

5.0

Very courteous & helpful

Rating:

3.0

Using online reservation system, I booked the 15 foot truck and 2 dozen blankets, but only got 1 dozen. The facility is hard to find, as it is in a blindside bend in the road. You need another sign across the road from the facility to "turn here for uhaul"

Rating:

5.0

No issues what so ever

Rating:

5.0

Paul was extremely customer friendly and helped me out of a huge jam after the extremely POOR customer service with the four U-haul representatives from corporate that I spoke to on the phone.

Rating:

5.0

No improvements are needed to be honest. Jeanette is completely thorough and made the whole experience a breeze.

Rating:

5.0

The back of the u haul was filthy. I had to sweep it out but it didnt come that clean. It ruined one of my rugs

Rating:

5.0

Nothing, everything was great!

Rating:

2.0

U haul dealer scolded me like I was her child! A reservation in 9/23 for a 20ft truck was not honored and I got stuck with a 10ft truck so it took me longer to move so the uhaul dealer scolded me on 1/13/24 for not returning the truck on time. Mind you, uhaul was paid in full and was to blame for me not getting the correct size truck. This reservation for 1/13/24 she scolded me because I went over the estimated mileage and because my card was declined which was a bank error that was corrected the day after MLK. She called and left a message that morning 1/16 lecturing me on how the banks are open and I should have had my account fixed by now. I work overnights so I wasn't able to get the account fixed in person because my bank closed due to a snow storm so I had to handle everything by phone which took a couple of hours. I won't use that location ever again and I'll warn people that this uhaul dealer is unprofessional and way too comfortable in assuming it's ok to talk down to customers!

Rating:

5.0

Excellent, helpful. And friendly service.

Rating:

5.0

Janine at Bas Brothers was extraordinary! VERY helpful, knowledgeable, patient and friendly! Very nice family right here in my neighborhood that I will certainly use again. 🤙🏽🤙🏽

Rating:

5.0

loive those cxar trailers.

Rating:

5.0

Jennette and Paul are great pepole would never go anywhere else best in the area.

Rating:

5.0

Loved the customer service! I had a great experience!

Rating:

5.0

Very kind people are running this location. I will gladly rent from them again

Rating:

5.0

These folks went above and beyond in providing me with the level of service I would normally expect. They did everything in their power to ensure a positive outcome when at a time I thought all would be lost. I would highly recommend them above all the rest.

Rating:

5.0

Working with them was absolutely amazing and I highly recommend

Rating:

3.0

I reserved a 15 foot truck well in advance because I was moving. Uhaul switched locations on me because they claimed the other location would have my truck. This location was severa miles further from my home. The day before I was supposed to pick it up, the location told me to call uhaul because the truck hadn't shown up. Uhaul told me they could only give me a 10 foot truck which made my move a lot worse and a lot more expensive!!! I'm definitely not happy about that!!! The location kept calling me because I was late with the truck but that's not my fault! Had I gotten my 15 foot truck, it would've been back on time!

Rating:

5.0

Always a pleasure

Rating:

5.0

I don't usually use this location, as it's farther away from me, but I had no issues with this location. Clean equipment, easy access.

Rating:

5.0

Your new vendor, Paul and Jeanette have been a pleasure to work with..they understand CUSTOMER SERVICE.

Rating:

5.0

Easy to deal with

Rating:

5.0

Fantastic service! Would definitely recommend.

Rating:

5.0

Easy to deal with.