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Kathy B
Customer Reviews for Basher & Son
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I’ve rented from many UHaul locations and this location is one of the best.
Christopher Cdropped after hours on wkend - no problem!
KIM SFriendly service, accommodated on same-day request!
Kim SThese guys are great and very knowledgeable. Nothing was wrong with the cleanliness of the location and the location is clean but I don't think "inviting" is a word I'd use for these types of places. It's not a beach resort but I've used Basher & Son on other occasions and they are wonderful people, knowledgeable and very helpful. They take their time to explain things and know the equipment from end to end. They are my 1st call when I need a U-Haul.
CHRISTOPHER WRented same unit in February had the same problem. Check engine light was on and right front tire was low on air.
DOUGLAS Mmy go to place!!!
STEPHEN PThe truck was not in good shape. The Check Engine Light was on the whole time. When I called the office they said "that was supposed to be fixed last week, but it's ok its just an O2 sensor it will fine." .
Carl BEasy and smooth rental process. Friendly staff.
ANTONIO NJohn, at Basher & Son, was highly attentive, punctual and friendly. He also had a very good assortment of hand trucks and dollies, which were very useful. Given the need, I would not hesitate to engage U-Haul services through Basher & Son again.
BRIAN KNo issues at all with this rental. Service was great and very quick. Truck was clean and ready to go. Personnel were excellent.
RICHARD CSuper friendly yet professional service. Easy in and out. Everything I needed to know was explained clearly to me. The van was clean and ran well.
JOSEPH SAlways a positive experience renting from Basher & Son - superb customer service and the vehicles are always well maintained and ready for use.
Matthew MThe kind woman who helped us was amazing! She was very accurate, timely and kind. We will absolutely work with her and her team again!
ILYA GAbsolutely nothing - the trucks are always well-maintained and ready for rental. The main guy that manages the rentals is very easy to deal with and provides excellent customer service. This is the only place we use for rentals!
Matthew MHave the rental cleaned from snow for the customer when picking up
ANDREW LEverything went smoothly and easily with my U-Haul rental today. The gentleman working at the front desk was so nice, friendly, knowledgeable and helpful. The van was clean and easy to drive. I wouldn’t hesitate to come back again!
Rachel HBasher staff was very accommodating.
CHARLES Fnothing, everything went well with this rental experience...
JAMES SBetter lighting at key drop
Alan AExcellent customer service, easy checkout process, and truck was basically new so major issues. Only thing I encountered was the wiper blades need replacement since they streaked during a hard rain.
Matthew MVery helpful and determined to give you a great experience.
JAMES RAt this location customer service was friendly and helpful,answering my questions and explaining in detail safety for towing. I will be returning soon.
CRAIG SThey were very helpful and genuinely concerned about making the rental process as easy and stress free as possible. Definitely going back if or when I need another trailer for the day
WRYAN Overy courteous service and happy with my experience at this location would highly recommend.Thankyou.
JOHN GTruck check engine light was on when I picked it up and was not running well. Dash lights not working. Truck was clean and no other issues.
Larry BThe app would not let me complete the after hours trailer return until I watched the how-to video. There was no indication that this was required. I have rented and returned many times so I already knew how to do this. Wasted a lot of time figuring this out.
DAVID WExcellent service! Thank you!
GLAUCIA Pmake it easier to sweep out grass and leaves out of trailers
STEPHEN VJohn at BASCHER was excellent ! great guy to deal with , booked and handled my rental without a hitch ! this agency is great and i have delt with them often in the past , and is my GOTO for future rentals !
FRANK CWe rented a 6x12 enclosed trailer for a 500 mile round trip to move my fiancé. The people at Basher are always top notch and we have dealt with them before, but this particular trailer needs to be taken out of service or a major overhaul. There were lighting issues and what looked like many splices and types of different connections which caused these problems and most of the trip home we were in rain and we found many signs of leaking which made for extra work when it came to unloading our belongings. These issues to me are a U-Haul problem and not a Basher and Son. We will use them again for their services as we have in the past but will need to think about using U-Haul trailers again
ROBERT RGreat experience and VERY comfortable seats!?
James SVery courteous and helpful. Assisted with connecting the trailer and chains.
DOUGLAS NSee comments above. Never made it to Basher drop off point due to trailer equipment failure. I use local Basher location often to rent local Uhaul equipment and they have been great in the past.
DOUGLAS AThis was one of the best experiences I've had at UHaul (and I've had plenty) mostly because of the on-site attendant, John. He was professional, friendly, helpful. I had to rent a utility cart that I was hitching to my truck. As this was my first time at using a tow hitch, John hooked up the tow, and sent me off with a few pointers on driving with a load behind my vehicle. He should be the UHaul poster man...just terrific!.
BERNADETTE CProprietor of this location is helpful and professional and efficient and trustworthy. Truck was in safe and good condition. I have used this location before and plan to use again. So please, keep it up.
EDWARD ASuper helpful, polite, and efficient location. Could not have been smoother.
Philip Gcar transport trailer preformed as expected, no problems... I will use U Haul whenever I need a trailer especially this dealer... They were very professional, helpful and patient with me as a first time customer...
Thomas NFurniture pads were missing, gas tank was below 1/4 full, we have an overcharge still pending on our credit card
Derek MBasher and Son has always been a great place.
Christopher CNothing. Everything was seamless.
Gary Bthe gentleman that help me was very nice.
Danette BDid Mobile check in so that process was very easy. The place had 24 hour drop off and it was closed. However the mobile drop off process was awesome
Mary BApp was glitchy on the return.
Alan HGreat service. Professional and friendly.
Louis SGood service at the check-out. Best vehicle I've had at Uhaul. Easy return. No problems. Thanks
richard rThanks!
Scott CCheck the mileage more carefully on the paperwork. It was off by about 2 gallons, which I learned when I returned it at the same marker and they charged me for 2 gallons.
Troy TToo difficult to complete process. Took much too long. First truck had engine light indicator. Location not very well kept.
GARRET EBasher's provided exceptional service, from helping to hitch the trailer to sharing where the jack was located for our ease when returning the trailer. Would highly recommend this location to others.
Robert LExcellent experience. I have rented from this location in the past. Always great.
Rick SThank you!
Larry C