Customer Reviews for Basin Moving & Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Basin Moving & Storage

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patrea E. on

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emily B. on

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taddeo T. on

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Bonnie is wonderful to deal with. She is friendly and very helpful. Thank you!

Debbie M. on

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Most friendly and helpful service of any uhaul store I've used??

FRED H. on

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Excellent customer service. Professional and the lady was very kind. Clean location and quickly servicing our needs and answered all our questions.

Phyllis P. on

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No one was there to drop off the vehicle. Had to call a number and get directions and then was charged an additional fee that was never explained to us. We were charged without our permission and no contact from anyone with the location even though they had all of our contact information. Will not recommend this location to anyone.

gary W. on

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Daniel W. on

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Nice drop off facility, easy to drop off and turn in. Uhaul has the best trucks and availability is great on early notice. No one else can compete.

Megan W. on

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Picking up the uhaul was amazing, I highly recommend! Me and my husband drove from Vernal and it was worth the drive!

Jeffrey M. on

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MONT H. on

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julie R. on

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Very friendly and accommodating

David M. on

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Don't tell someone that the truck you need is not available for an in town move only to get one 30 miles away and see the exact truck at the drop off location. I know it's probably not her fault and i will be filing a complaint. This really pissed me off and cost me an additional $60 + gas. Only way i will use U haul again is if i go in person to the location where i dropped off, she was great.

tommy R. on

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ken B. on

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Bonnie was very professional and friendly

Harvey H K. on

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The tires were worn and we had a flat fortunately before we were on the road. Maybe next time the tires could be checked before the truck goes out.

Lin T. on

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Make sure that when a customer thinks he is buying blankets, when he is really charged to rent them then being charged again to buy them.

Huey B. on

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gilbert A. on

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Outstanding service. Representative provided service above and beyond any level expected. The service was somewhat expensive because of MY disorganization.

Debra U. on

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Steven S. on

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Have the equipment available that is advertised as being available.

Susan M. on

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I thought this experience was handled very well and I have no suggestions to improve it.

jose S. on

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Excellent service very good people.

Robert B. on

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Make the big city locations as friendly and helpful!!!!??

Keith A. on

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Gal was very sweet and nice.

Mark G. on

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Helpful and accommodating

lori R. on

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Bonnie is very personable and helped me to make this move all workout. The size was just perfect for our needs!

Michael P. on

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Linda W. on

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Kierra V. on

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Warren B. on

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Person helping me was excellent. Very friendly and helpful.

Boyde B. on

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