Customer did not leave a comment.Stephanie B.
Customer Reviews for Basin Moving & Storage
(U-Haul Neighborhood Dealer)
Roosevelt, UT 84066
Services at this Location:
- Mon: 10 am - 5 pm
- Tue-Sat: 9 am - 5 pm
- Sun: Closed
Special Operating Hours
- 11/11/2021 - 11/12/2021: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Inside windows dirty, visibility was bad first night driving. Much better after a good clean. I know there is a shortage, but driving 2 1:2 hours to pick up a truck when moving took a lot of valuable time and almost half a tank. You could offer a discount for someone who has to make extra effort to use your productsRick D.
Customer did not leave a comment.Gregory G.
Bonnie is amazingly helpful and friendly!Farrah O.
Customer did not leave a comment.Terry M.
Nothing to change. Bonnie has always been super nice everytime we dropped off a truck.George N.
Customer did not leave a comment.lisa C.
Excellent Service, Excellent Equipment. Thank You!!Jeremy W.
Customer did not leave a comment.Meloney N.
Customer did not leave a comment.JOANNE F.
Customer did not leave a comment.Clark M.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.Nery R.
Uhaul did not have my truck at my guaranteed pick up time and required me to drive an extra 80 miles round trip to pick up my needed reservationCasey S.
Even though it was during business hours posted online, no one was there when we went to drop off the uhaul, just a sign saying they'd be closed the rest of the day. We were unsure where to park the truck and towing trailer.Kelsie D.
I drove 1800 miles in a truck that had no AC and the heat would not turn off. I am beyond passed off and when I call 800-gouhaul I sit on the phone for over an hour and then get disconnected. You need to do something to make this right. I had to stop twice just to get a shower because it was 100% miserable. The check in location confirmed the heater/AC problem and told me that you would refund my money. It was dangerous to be in a truck blowing hot air in over 100 degree temperatures. It fatigued me to the point that it was dangerous for me to drive. Please contact me to remedy this. 931-218-0631Charles K.
The trailer needs worked on there was only one brake light that worked and the turn signals did not work. I specifically reserved a 6'x12' trailer to haul certain items in and I feel like your trailers should not be advertised as 6x12 because they are not 6' tall on the inside like the picture on the wall inside of the trailer says. I was very disappointedJohn K.
Nothing that I can think of. Everything was very professional and very easy. The lady that runs this U-Haul was very easy to work with, knew exactly what she was doing and very sweet and nice. Please let her know we really appreciate her.Melody A.
Customer did not leave a comment.Grace O.
Customer did not leave a comment.Joshua J.
Great job with everything!! Awrsome service!joseph N.
Great hours!! Very helpfulJeremy W.
The lady manager is awesome!Kent B.
Customer did not leave a comment.christine W.
Customer did not leave a comment.heather F.
Customer did not leave a comment.Catherine Y.
I drove 2 1/2 hours one-way from Salt Lake City to get a truck which seemed very excessive.William O.
Customer did not leave a comment.Kerry B.
Nothing a person that helped us went way out of her way was kind family my son and I had been in an auto accident she actually opened up the store to help us get a rental truck one of the best experiences I've ever had in my life I would give her a 10 star if it were possiblebrad R.
The lady was super nice and helpful had a great conversation with her but I had to explain I will never use uhaul again because of being forced to do business at pick up location I don't feel safe going to Tracy's because I'm a disabled vet that can't defend my selfBrian N.
Customer did not leave a comment.ROGER J.
Customer did not leave a comment.Shawn P.
All was goodALBERT P.
Bonnie is the best!! And she has the sweetest dog Roxie!Jerry D.
I didn't catch her name but she was great. Regional office lady was a nightmare. Yes, I checked the box that said that specific location didn't have the truck - I had to select a location. A call a few minutes later the guys said they would have one close. But days later when talked to the lady she was a pain and made the experience very bad overall.Kyle D.
Very Helpful and Great Customer ServiceMARVELLA C.
Customer did not leave a comment.TANA C.
Super great service. Uhaul made our move a lot easier. I recommend this location!James E.
Customer did not leave a comment.Raul M.
Customer did not leave a comment.chet S.
Customer did not leave a comment.Celina P.
Customer did not leave a comment.Charlie F.
Customer did not leave a comment.Paul W.
I truly enjoy working with Bonnie and I definitely will work with her againrex C.
The process to rent the truck was over one hour. Should be faster.valeria C.
I find the Uhaul personnel top notch and the service from her is above any other. Thank you so much for helping us feel like family!Jesse C.
When I was finally able to get into the truck (the online/app approval process took forever, while I was standing in the cold being stared at by the lot owner and her crazy dog) there were a bunch of tires in the back. I had to unload the tires onto a loading dock at the lot before I could take the truck.Aaron C.
Customer did not leave a comment.Oliveti P.
I was very satisfied with the service I tevrivef.paul C.
Customer did not leave a comment.AARON S.
Customer did not leave a comment.robert C.
Customer did not leave a comment.Robert C.
Very nice lady.melissa M.
Bonnie did an excellent job getting all the paperwork done and helping us get the trailer connected. Also, she helped with the disconnect upon return.kim H.
Customer did not leave a comment.Russ M.
Tail light problems with the Trailor not my pickup! The Trailor was clean but had wiring issues. Had my truck checked out by a GM Shop!rob R.
Customer did not leave a comment.daniel P.
Best experience I've ever had with U-haul!Arthur F.
Customer did not leave a comment.BREANNA C.
Fast contactless return. Clear and easy to follow instructions. Thank you.MALISSA G.
It was all good..RONALD J.
Customer did not leave a comment.ERICK B.
Paving the gravel road going to the Uhaul and storage would make for a much more pleasant experience. The woman who helped me with the return was very kind and pleasant.Brian H.
Customer did not leave a comment.WANDA S.
Customer did not leave a comment.mel M.
oops, answered this in the previous comment box already.Thomas F.
Bonnie was so patient and helpful in our pickup date due to changes in our schedule. Nice having someone that still knows customer service.Ikie P.
Bonnie is fabulous! Always helpful and friendly.Paul L.
The cab smelled heavily of cigarette smoke. It was almost unbearable climbing in. Please do not allow smoking in your vehicles. And if it does happen, don't rent it out until properly cleaned.Eric L.
Bonnie was fantastic!Paul L.
I reserved a 6x12 trailer. The day before pickup when I was checking in I noticed that it said 5x10. You automatically changed the size and didn't even let me know. So we had to settle for that size because it was too late to find another one. We had to leave stuff behind because we couldn't get it all in the smaller trailer. Then to top it off, when we went to pick it up we waited an entire hour waiting for the lady to process a payment because of computer issues. We had time commitments that we missed because of that extra hour. All in all it was a terrible experience. If there was another rental place I would never used u haul again. Even if it cost more money.Janene B.
Customer did not leave a comment.Ryan A.
Customer did not leave a comment.Beau L.
Very helpful staff , very friendly , answered all the questions I had and we had a very positive experience . Thank youRuss M.
Yes lady that worked there was very nice and I enjoyed the visit thank youAlonzo J.
Customer did not leave a comment.Julian P.
Super quick and easy. Thorough to make sure things are working and set up right before you go.Thane G.
Customer did not leave a comment.Scott H.
Thank you so much for making this the easiest rental ever!!Brigham Z.
Customer did not leave a comment.MATTHEW B.
Customer did not leave a comment.donny H.
Customer did not leave a comment.Jessica Elaine C.
Bonnie was very nice and very accommodating! I will definitely use her services again when I need a trailer or cargo truck. Highly recommend her! Dandan F.
Loose the aggressive dog.Marc Y.
I have no complaints I always recommend U-Haul to my friends and family and I use the service is quite often. I live in Roosevelt Utah and I do all my business through Bonnie Needles she is very polite and always available. Always has the size I need!christina F.
Customer did not leave a comment.Deziree C.
Customer did not leave a comment.tracy B.
Customer did not leave a comment.patrea E.
Customer did not leave a comment.emily B.
Bonnie is wonderful to deal with. She is friendly and very helpful. Thank you!taddeo T.
Most friendly and helpful service of any uhaul store I've used??Debbie M.
Excellent customer service. Professional and the lady was very kind. Clean location and quickly servicing our needs and answered all our questions.FRED H.
No one was there to drop off the vehicle. Had to call a number and get directions and then was charged an additional fee that was never explained to us. We were charged without our permission and no contact from anyone with the location even though they had all of our contact information. Will not recommend this location to anyone.Phyllis P.
Customer did not leave a comment.gary W.
Nice drop off facility, easy to drop off and turn in. Uhaul has the best trucks and availability is great on early notice. No one else can compete.Daniel W.
Picking up the uhaul was amazing, I highly recommend! Me and my husband drove from Vernal and it was worth the drive!Megan W.
Customer did not leave a comment.Jeffrey M.
Customer did not leave a comment.MONT H.
Very friendly and accommodatingjulie R.
Don't tell someone that the truck you need is not available for an in town move only to get one 30 miles away and see the exact truck at the drop off location. I know it's probably not her fault and i will be filing a complaint. This really pissed me off and cost me an additional $60 + gas. Only way i will use U haul again is if i go in person to the location where i dropped off, she was great.David M.