Customer did not leave a comment.TANYA B.
Customer Reviews for Bass Systems Miami
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Joyce J.
Customer did not leave a comment.DARIUS F.
Good management. And v. Respectful people at this location. I recommended to any one need truck any time. Keep it up . Great work.AHMED A.
Customer did not leave a comment.SARA A.
Customer did not leave a comment.MICKEL W.
Nothing else to do. You are ok.Joellyn R.
This location needs to improve on their maintenance with their rentals. It seems like they just rent out the uhauls not caring what condition they are in. My uhaul was stank inside, to were I had to wear my mask inside it. It needed oil and the tire in the back had low pressure. Not to mention when I got there to pick up the van the owner of the location asked me if I could put air in the tire and patch the hole. Other than that I was able to keep the van for a full day which was convenient and it was spacious enough for me to move all my things. I brought the van back without patching it up because it wasn't my job to do.SHADE R.
Tires that are not dry rotted provide reciepts for any charges . Tail lights that dont blow fuse s on freewayPaul G.
Customer did not leave a comment.LORI F.
VERY POOR CUSTOMER SERVICE BAD ATTITUDE WILL NEVER GO THERE AGAIN NOR WILL RECOMMEND THIS LOCATION TO ANY ONEFILIBERTO V.
Very satisfactory courteousMALIK K.
Customer did not leave a comment.Teresa R.
Agent was very rude. I have been using U-Haul for a while, this was my worst experience. The customer service is extremely poor. They hung up at me at least twice. The first time, I call to ask if I could return the truck at a different location. The guy literally yelled â€œNoâ€ and hung up. The second time, I call with a sample billing question. This location does not deserve a U-Haul franchise. I don't even feel like my credit card is safe with them and I have now to call my bank to replace my credit card. This is not the kind of headache one should deal with when you use U-Haul.Eddy L.
Customer did not leave a comment.Shamir M.
I loved how quick and easy the mobile pick up was! The owner of the location was kind and quick, would definitely use again in the future when needed.Adriana S.
Customer did not leave a comment.Brittney G.
Thank you for your support and customer service.FÃ©lix S.
The man, who took Care of us was very nice, and everything went well.. Thanks a lot for the serviceLUELLA P.
Customer did not leave a comment.JORGE R.
Very rude. Did not help with hookup of the trailer. At first he told me nothing can get turned in or taken. Very unprofessional staff.Mark D.
Worst experience ever. No one was there to do paperwork at pickup or drop off, had to call to get it done. Truck was dirty and I had to spray roaches, and when I returned it the guy asked me if I would park it and get the mileage. Horrible, HorribleGladys C.
Efficient customer serviceNathan M.
Customer did not leave a comment.YAMILA S.
Customer did not leave a comment.ZEBEDEE A.
Customer did not leave a comment.Jose Alejandro A.
Owner of location was very diligent!Joaquin R.
Customer did not leave a comment.wideline J.
Fast service and clean carTommy B.
Seems like a good guy to meTHIERRY J.
Buenas opciones y precios, ademÃ¡s de variedad de productos y herramientas para mudarse.isaac L.
Customer did not leave a comment.Samantha E.
Customer did not leave a comment.ALICE C.
Uhaul wasn't clean at all and smell like smoke & cigarettes. I literally road with windows down& brought air fresher to eliminate smell. U haul was not clean as well . These are things that should have been done before customer use.ARCHIE NEAL M.
You're doing an excellent job, I'm very happy the way everything went thank you very much.jorge I.
Customer did not leave a comment.Joseph T.
Everyone was perfect and well professional.ANITA B.
Customer did not leave a comment.Regina F.
easy to return equipment at this location friendlyRoberto L.
Tell me about the automated mobile app. It was greatCary V.
The best independent dealer you guys have . That's not a U-Haul store .??Joseph T.
Customer did not leave a comment.Joseph T.
Customer did not leave a comment.Carolyn D.
Customer did not leave a comment.Joseph T.
No dropboxDushan P.
Customer did not leave a comment.Raul F.
The ac was broken its was very hot very uncomfortableNICHOLAS G.
Customer did not leave a comment.Luke B.
Easy in and easy out. My UHaul agent was quick, efficient and cool.Ron J.
Very helpful.ken P.
John is the best; very reputable and really takes care of his customers.BRANDON K.
Customer did not leave a comment.Juan G.
Nothing everything was perfect great customer service.Fred W.
Customer did not leave a comment.ARMANDO V.
I called for trailer and they said the close one was 3 miles away down the street from me aprx 1 mile they had several of the same trailer i went in and asked if they where available and said yes ?harcourt V.
1- Treat customers with respect. 2- Update your location to specify drop off location and instruccions after hours.Eligio G.
Customer did not leave a comment.Joan C.
Staff on side should be more helpful regarding check in out the truck etc...Jimmy M.
Customer did not leave a comment.SHANTRELL W.
Customer did not leave a comment.Javier G.
Customer did not leave a comment.Corey D.
Customer did not leave a comment.ENRIQUE M.
Customer did not leave a comment.GERALD F.
Customer did not leave a comment.Ruth U.
Customer did not leave a comment.Catalina G.
Customer did not leave a comment.LUIS M.
Customer did not leave a comment.Carlos L.
Rude and I seemed to be a bother when turning in my uhaul. Sad that one location can ruin an experience that started off so well.Lourdes B.
No hay mucho trÃ¡eles en stopARMANDO F.
Customer did not leave a comment.matthew W.
Customer did not leave a comment.MARIA G.
Customer did not leave a comment.Melanie C.
You changed our pick-up location without notice. Your treatment of our employee was poor and disconsidered.Paulo P.
Customer did not leave a comment.produto I.
Customer did not leave a comment.Shakama S.
Customer did not leave a comment.stephanie C.
Customer did not leave a comment.RONALD D.
I had one major inconvenience but commend the U Haul team immensely for all their help, the original pick up area: 13311 W DIXIE HWY, NORTH MIAMI,FL 33161 not only was extremely inconsiderate in regards to customer service but also attempted to scam me by requiring me to pay in cash. Once I refused, without shame said well good luck there's a lot of other rental areas close by. I called customer service and when I returned to see if the situation was cleared up, I was told by his work associates that he is no longer going to be in office today and no one else could assist me. When I called back, customer service was kind enough to offer me a $50 credit for the inconvenience and an additional 30 miles.Christina R.
Customer did not leave a comment.CARLOS P.
Customer service at this location is great, they helped me with the right truck I needed for my moving thanks!!RICARDO R.
Customer did not leave a comment.Daniel M.
Customer did not leave a comment.ELRITA F.
Worst expierience ever .. I had a rental scheduled. For a pick up at a different location close to my residence . I was informed when I called this morning that they did it have the truck there .. Then they sent me far south .. While on my way I called and they sent me to a closer location but still far .. Truck I received was much larger then I needed or had reserved .. but I had to take it . Was not able to get truck into pickup location so the move was Nuch harder . The staff at the original location were rude and didn't care .. They will learn what karma is .. Would not recommend Uhual Worst company ever !!!Donald E.
Customer did not leave a comment.rolmay F.
Customer did not leave a comment.JEOMAR R.
Stop over priceing your customers specially on the gas millage, you guy charge me almost 50$ just got 40 something miles usesge, i payed almost 200$ for just one day and 40 something miles, one of the most horrible experience of my life, never will i go back to that location again.FALICIA O.
I WAS CHARGED AN ADDITIONAL DAY FOR BRINGING THE VAN BACK TWO AND A HALF HOURS LATE. HOWEVER, THERE SHOULD BE AN HOUR WAIT BEFORE THE PERSON CAN RENT A UHAUL, UNLIKE THE THIRTY MINUTE WAIT FOR THE RETURN OF THE UHAUL. TRUE ENOUGH I BYPASSED THE TIME ALOTTED BUT IT WOULD BE NICE IF THE SAME AMOUNT OF TIME TO PICKUP THE UHAUL WAS EQUIVALENT TO THE TIME TO RETURN THE UHAUL.NSEOBOT C.
Customer did not leave a comment.ALEX E.
Customer did not leave a comment.Nick V.
Customer did not leave a comment.Moises F.
Customer did not leave a comment.Luz C.
No recommendations for improvement. Great staff, excellent customer service would definitely return to and recommend this locationMarissa H.
Lazy ownerWILDALY L.
Customer did not leave a comment.james S.
The location was 10 miles away from my original requested location which made me exceed the miles in the one way contract. If you do not have the unit in the requested location, then the location should not be an option for that rental on the website.Gustavo P.
Customer did not leave a comment.Craig S.
Just keep up the good work and i was very Pleae thank youLarry J.
Customer did not leave a comment.eduardo G.