Very patient, understands. Great understanding
SKYIA P
Customer Reviews for Bass Systems Miami
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The best
EDWIN MTo drop off, the personnel should be more concerned about how the experience was, instead of just saying leave the keys on the table and I have two trucks to close out so I’ll do it. I stated it was a one way and he repeated leave the keys. I couldn’t state the issues I had, although I addressed them with Customer Service on numerous occasions. He said he would send an email of the receipt close out.
Davina MThe owner was friendly, the service was quick and I got the job done with no issues.
SHANA MAmazing services fast and professional very friendly and easy to pay fast get in and get out.
INDIRA FLove Joel at Miami Bass Systems. I rent UHauls almost every other weekend. Always quick and easy process compared to all the other UHaul dealers. Always my go to if he has vans available.
JAMES MThe owner was kind and the process was fast. My new go-to!
NOAMI BExcellent service.
MICHAEL SEasy, quick, and extremely friendly. Best service ever
ARNALDO OAbsolutely great customer service.
SOLEDAD RGood
GERALDO MThe staff here is amazing
KELVIN MGood Costumer Service
INDIRA VGreat customer service & owner is definitely here for the customers
MICHELLE PI have always received excellent customer service from Joel. He makes sure a vehicle is available at all times. I will definitely refer family and friends to Joel's location. I'm very satisfied.
Sherry CI have to go back the guy overcharged me an extra $60 and didn't do the inspection and when return it he wait till late to process my return to add extra
Marquita KGreat customer service I'LL be back again
JACK VTodo perfecto en ese local y la atención al público en Español o Inglés es excelente Lo recomiendo muchísimas gracias
FELIX Sthey are professional
PEDRO OQuick and sufficient professional experience will recommend.
Jimnetta BMi buen servicio gracias
feliciano fVery good
EDGAR CFriendly and professional customer service. Would definitely rent from them again.
jorge pNo roaches on the vehicle please. It’s difficult to want to be in it but also, all my things and the new location has a new infestation of roaches that I didn’t have as I was extremely careful not to have insects within my things and in my previous apartment. Everything else was great, specially the costumer service from the guy at bass systems! Very communicative and attentive. Super knowledgeable, understanding and nice. Only issue was the bugs.
Natalia VMan was rude as hell, box truck smelled like a smoker’s truck, there was tobacco everywhere, and when I asked for a receipt, he gave me an attitude. Will not recommend this UHaul to anybody, Home Depot is better.
musa rNothing, everything was perfect.
MARY RMuy buen servicio y atención, siempre pendiente de que todo estuviera bien con el equipo y muy buena entrega del mismo.
Juan HThe roof of the truck was leaking water all over my belongings/ they did not inspect the trucks roof prior to renting it out to me
Juan HGreat place. Easy pick up and drop off.
YUNEISY RKeep up the good work.
LUTHER CGreat staff! Great customer service! One of the best in Miami!
Genea CClean The Cargo Van, there was sand and dirt on floor and seats and throughout the van, not too dirty, still good enough to rent. The horn doesn't work, I press the horn just to do full inspection, and it didn't work. The vehicle needs a Oil Change, and windshield wiper fluid. But as far as what I needed it for, it worked well so other than the uncleanliness, I'm satisfied!
Jeremiah BOutstanding
JOSE FExcellent customer service
Emilio PLo haría de la misma manera que lo hacen ellos
ruben dGood
Gonzalo TCheck engine light was on, struggled to get stuff to Tampa had to pull over 3x and let rpms come down
daniel mU-Haul should be more considerate of their customers, I selected a return location that was convenient and hours of operations acceptable however they changed my return location to a location that was in need of trucks because they were threatened that if the location didn't get trucks they would have gone with Penske. Trucks are rented by the day and miles why send me to a location I didn't request and customer service is ridiculous I contacted them at least about 7 times trying to get the drop off location changed but now I realize why I was just being transferred from one scheduling section to another. This type is service is disgraceful. If U-Haul is going to use customers in that way then the customer should receive some type of discount.
Davronette HThis store has by FAR the best costumer service
Christian PExcelent service and custumer experience.
Bruno LThe man at the counter was very impatient with me because he only had one truck and he was trying to rent out the truck that I reserved. He wasn’t courteous at all and showed very poor customer service.
Zandra F-Poor service at counter. -The door hinge gets stuck at the truck roof. We had to contact roadside to be able to close the door. - I replaced the gas to get to the same amount as given and the Uhaul rep still charged me $14.95 for missing gas.
JANNETTE BGreat customer service , no issues what so ever .
SASILISA C