Customer Reviews for Bass Trailer Sales & Vehicle Accessories

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bass Trailer Sales & Vehicle Accessories

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Matthew H.
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Customer did not leave a comment.

GLADYS NEHIKHARE D.
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Staff was rude and condescending when called to ask about unauthorized additional charges. The truck was rented for 2 days with 201 miles but returned same day with 170 miles, the staff refused to mark it returned until next day so as to still bill for 2 day rental and refused to give credit for miles not used. Avoid this place. You will be billed $25 if you don't fold blankets right!

Timothy Shane S.
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Honesty

KENNETH F.
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Mr. Bass was courteous and professional!

BOBBY G.
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Customer did not leave a comment.

CHRISTOPHER J.
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Customer did not leave a comment.

Malcom H.
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Customer did not leave a comment.

Pamela G.
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Unremarkable

Belinda H.
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Customer did not leave a comment.

Patricia G.
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Location was perfect for pick up & drop off. Cody @ Bass Trailer Sales was friendly, efficient & helpful. I would recommend this location.

John W.
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Customer did not leave a comment.

john A.
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Customer did not leave a comment.

Latisha S.
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rosalind W.
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Customer did not leave a comment.

Mario V.
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The locations was closed cant answer questions. I left the trailer clean, but the trailer was obviously not in good mechanical shape. The brakes locked up and I had a blow out, when two tire were changed we found that one of the brake drums was almost all gone, I had to drive very slow to make it to my destination. all brake parts fell off. I left the parts on the trailer when I returned it.

Synetha G.
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Check the ramp prior to issuing the truck.

John W.
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Customer did not leave a comment.

John M.
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Nothing

Oscar G.
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UHaul failed to notify me of the change in pick up location which had me having to track down where my reservation was which took an hour

Steven L.
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Customer did not leave a comment.

Oscar C.
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Customer did not leave a comment.

MUNCIE R P.
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Cannot think of nothing.The gentleman was very exceptional nice ,hooked the trailer up to our truck. We will us him in the future.

Timothy S.
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Customer did not leave a comment.

Michael B.
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Customer did not leave a comment.

Twyla C.
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The staff was very kind and knowledgeable.

WILLIAM H.
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Customer did not leave a comment.

DANIEL C.
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Customer did not leave a comment.

Cedric E.
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Just have trailers available

Aliciaor C.
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I had a rough time securing a Uhaul for the day and it was so nice to meet someone that was courteous, quick and efficient... I have told all my friends this is the spot to go! Thanks to the kind gentlemen that had me out and on the road in a matter of minutes and he explained everything in detail as far as pick and drop off... &&& the establishment was clean and sanitized what a bonus !

Kimberly R.
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Staff very helpful

James F.
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Customer did not leave a comment.

Ashley A.
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Customer did not leave a comment.

James C.
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Excellent service was provide by the owner of this location. Will be using him again.

Dan B.
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This was the second site I was sent to and the word lock did not work. Owner was unwilling to assist and I had to go to another place.

Mark G.
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Customer did not leave a comment.

Jasmine R.
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Customer did not leave a comment.

Russell S.
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Fast, Friendly and efficient!

Chris H.
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Customer did not leave a comment.

richard S.
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Customer did not leave a comment.

Juan H.
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Customer did not leave a comment.

Tamlyn B.
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Customer did not leave a comment.

Paul H.
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Customer did not leave a comment.

Ashley A.
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Customer did not leave a comment.

Ronald M.
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easy location to find, polite and good customer service, fast and easy return!

Janet V.
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Customer did not leave a comment.

Mike N.
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Customer did not leave a comment.

Gloria B.
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Very accommodating and helpful- both pick up and drop off sites.

Keith B.
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Everything was great. The service with uhaul was great.

Jason H.
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Customer did not leave a comment.

Caroline P.
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Customer did not leave a comment.

John N.
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Customer did not leave a comment.

John J.
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Customer did not leave a comment.

Kip F.
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Customer did not leave a comment.

CONNIE E.
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Customer did not leave a comment.

Ryan A.
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Customer did not leave a comment.

nnenna A.
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The owner was very courteous and apologetic for the extended time it took to get my contract uploaded, which eventually had to be done over the phone by an area manager. The only issue I had of the overall process from reservation to pickup was that the online uhaul reservation rep had said there was no charge for hooking up my car to the hitch if i was on-site with the car, but on payment at location I was told there was a $25 charge for the service. It would be good for everyone involved in this process at uhaul whether onsite or online, be on the same page when giving out information concerning charges to clients. Prices can be posted on your websites so people can estimate what charges to expect to pay, instead of being unpleasantly surprised at pickup location.

Rebeca E.
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Customer did not leave a comment.

Winston D.
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Strap on trailer dolly broke in half & almost lost car. My tire & rim were ruined & hole rubbed in fender of trailer.

kyle S.
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Customer did not leave a comment.

jane C.
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Tom P.
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Tressia N.
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No problems. He unhooked the trailer and I was ready to go.

Chris B.
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Customer did not leave a comment.

Blaise C.
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No improvement, everything was great.

Joe L.
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Customer did not leave a comment.

chris P.
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David B.
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Customer did not leave a comment.

David K.
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Customer did not leave a comment.

sarah H.
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Customer did not leave a comment.

MICHAEL M.
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Customer did not leave a comment.

susan M.
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Customer did not leave a comment.

pat K.
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very helpful

Matthew W.
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Customer did not leave a comment.

Tim B.
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Customer did not leave a comment.

Andy D.
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All was good, Cody at Bass Trailers made everything go smooth!

David B.
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Customer did not leave a comment.

Sidney R.
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This guy was outstanding. He went out of his way to assist me, when I was originally supposed to pick up the truck in Lufkin, where I live. (Nacogdoches was 30 miles out of the way - the other direction from where I was taking the truck.) This whole fiasco was terrible. Not only was the LOCATION I was going to pick up not available, but the location I had chosen for drop off no longer was taking drops! I had to drive again out of the way into a sketchy neighborhood in order to drop the truck off. U-Haul needs to majorly overhaul the way they coordinate.

mike S.
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Professional and courteous owner who volunteered to help me diagnose towing lights problem on my tow vehicle.

No reviews have been submitted for this location.

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