Customer Reviews for Bass Trailer Sales & Vehicle Accessories

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Bass Trailer Sales & Vehicle Accessories

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CONNIE E. on

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Ryan A. on

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nnenna a. on

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The owner was very courteous and apologetic for the extended time it took to get my contract uploaded, which eventually had to be done over the phone by an area manager. The only issue I had of the overall process from reservation to pickup was that the online uhaul reservation rep had said there was no charge for hooking up my car to the hitch if i was on-site with the car, but on payment at location I was told there was a $25 charge for the service. It would be good for everyone involved in this process at uhaul whether onsite or online, be on the same page when giving out information concerning charges to clients. Prices can be posted on your websites so people can estimate what charges to expect to pay, instead of being unpleasantly surprised at pickup location.

Rebeca E. on

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Winston D. on

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Strap on trailer dolly broke in half & almost lost car. My tire & rim were ruined & hole rubbed in fender of trailer.

kyle s. on

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jane c. on

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Tom P. on

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Tressia N. on

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No problems. He unhooked the trailer and I was ready to go.

Chris B. on

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Blaise C. on

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No improvement, everything was great.

Joe L. on

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chris p. on

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David B. on

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David K. on

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sarah h. on

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MICHAEL M. on

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susan m. on

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pat k. on

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very helpful

Matthew W. on

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Tim B. on

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Andy D. on

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All was good, Cody at Bass Trailers made everything go smooth!

David B. on

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Sidney R. on

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This guy was outstanding. He went out of his way to assist me, when I was originally supposed to pick up the truck in Lufkin, where I live. (Nacogdoches was 30 miles out of the way - the other direction from where I was taking the truck.) This whole fiasco was terrible. Not only was the LOCATION I was going to pick up not available, but the location I had chosen for drop off no longer was taking drops! I had to drive again out of the way into a sketchy neighborhood in order to drop the truck off. U-Haul needs to majorly overhaul the way they coordinate.

mike s. on

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Professional and courteous owner who volunteered to help me diagnose towing lights problem on my tow vehicle.