Customer Reviews for Bass Trailer Sales & Vehicle Accessories
(U-Haul Neighborhood Dealer)

173 reviews

428 NE Stallings Dr   Nacogdoches, TX 75961

(936) 715-9781

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(936) 715-9781

428 NE Stallings Dr
Nacogdoches, TX 75961

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

U-Haul screwed up my reservation 81410931 for the trailer at Precision Auto Clean, 803 N University Dr, Nacogdoches, TX 75961. The trailer was not there. Luckily the person Precision Auto Clean work hard to find a solution. My options were to go 2 hours away for my trailer or pay a higher price for a truck, which I had no choice but to except the additional fees. If I can find an alternative moving company other than U-Haul I will use them.

John P 
Rating:
5.0

Customer did not leave a comment.

Mark S 
Rating:
4.0

The man working the location was easy to work with. Quick and to the point. Very refreshing.

Trenton V 
Rating:
5.0

Customer did not leave a comment.

Gary S 
Rating:
5.0

Customer did not leave a comment.

Mary B 
Rating:
5.0

Customer did not leave a comment.

Timothy B 
Rating:
3.0

Customer did not leave a comment.

rebecca r 
Rating:
5.0

Customer did not leave a comment.

Taulant K 
Rating:
5.0

The gas tank had a big hole in it where someone stole gas from the truck. I felt jolted because we paid for $30 in fuel that we didn’t use. We didn’t know about the hole until we fueled up to return the truck. 😞 We unknowingly lost a lot of fuel in our move. Not fair.

Kathy D 
Rating:
5.0

Customer did not leave a comment.

Forrest M 
Rating:
5.0

Customer did not leave a comment.

Deana H 
Rating:
5.0

Thumbs Up !

Roy B 
Rating:
3.0

Customer did not leave a comment.

Debbie B 
Rating:
4.0

Customer did not leave a comment.

Chris K 
Rating:
5.0

Customer did not leave a comment.

JAY N 
Rating:
5.0

I been renting Uhauls for quite some time now and always had to go through something but this was the first place I didn’t have too and I never leave reviews so that should tell you something

Keilan D 
Rating:
4.0

Customer did not leave a comment.

David W 
Rating:
5.0

Great experience. Super equipment. Dealer was helpful and gave me good instructions. I'll use this location in the future.

Christopher H 
Rating:
5.0

He made it super easy and quick.

ALANNAH S 
Rating:
4.0

Customer did not leave a comment.

Michael T 
Rating:
5.0

Customer did not leave a comment.

Paul R 
Rating:
4.0

Very Helpful. Would rent from here again!

Travis V 
Rating:
4.0

Customer did not leave a comment.

Brittany W 
Rating:
5.0

Good customer service. Helpful hooking everything up for me.

Paul R 
Rating:
5.0

Customer did not leave a comment.

William B 
Rating:
3.0

Customer did not leave a comment.

Chadwick M 
Rating:
5.0

Customer did not leave a comment.

Brenden N 
Rating:
5.0

The pickup location waa great, very helpful and friendly.

Arthur M 
Rating:
4.0

I have rented three 8x5 trailers in the last year at two locations. All three had dangerously under inflated tires when I picked them up. The last one had mismatched tires. One called for 55 lbs and the other 65. I made long highway trips of over 1850 miles. I had to bring tires up from inflation pressures of 30 some pounds each time. Potential liability problem for U-Haul. I always have to sweep out the trailers before use and again at the end of use. They are never swept out when I pick them up.

Kenneth F 
Rating:
5.0

Ennis Feed Store was the only one who even bothered to try and help fix Uhaul's mess ups. That sweet lady went above and beyond. Maybe you should put her in charge of the company, at least the customer service would benefit greatly.

Joelle H 
Rating:
5.0

This location went above and beyond to make sure (I), as a customer, was 100% satisfied. Will definitely recommend to family, friends. Keep up the excellent work.

Kendrick B 
Rating:
5.0

Very polite, great customer service 👍

Nagel N 
Rating:
3.0

Much older truck than I am used to and parked on red mud. Had to ruin shoes to look at vehicle and unlock for keys. Steering had great deal of slack and interior beyond filthy. Had to use antibacterial wipes to dig debris from cup holders.

Elizabeth H 
Rating:
5.0

Customer did not leave a comment.

randy w 
Rating:
1.0

Swiped our debit card too many times, and our funds are stuck in limbo!!! Did Not have letterhead to remove extra charges & would not take extra time required to fix his transaction errors. Now we have to wait to get duplicate charges to drop off !!! We have No access to our own money !!!

RICHARD S 
Rating:
5.0

They made sure I had everything I needed and was familiar with the rental truck.

Michael R 
Rating:
4.0

Customer did not leave a comment.

ASHTIN E 
Rating:
3.0

The truck should have been maintenanced before it was rented out again. The ac issue was so glaringly obvious I don't know why the folks at this location didn't look into it.

Vic S 
Rating:
5.0

Customer did not leave a comment.

Steven W 
Rating:
5.0

Customer did not leave a comment.

Samuel S 
Rating:
3.0

Facility wasn’t open but drop off was easy.

Denisha R 
Rating:
1.0

We called multiple times the number given and could not reach anyone. The driveway gate was locked so we called 2 other places in Nacogdoches. One said they would not except trailers and one said their “Uhaul” person was out and they didn’t know when they would return. So we had to leave the trailer outside the locked gate at the original location. There should be better instructions on how to drop off at this location. Would not use the Nacogdoches location again (Bass Trailer Sales). This part was very frustrating.

Terrance L 
Rating:
4.0

Customer did not leave a comment.

Olivia W 
Rating:
5.0

Customer did not leave a comment.

John B 
Rating:
5.0

Excellent customer service! No waiting line. No covid hysteria! Huge parking lot made it easy to turn around.

Sandra C 
Rating:
5.0

So pleased that I could switch my drop off to this location. The operator was very helpful. Easily accessible location.

John B 
Rating:
5.0

Thank you Bass Trailer Sales & Vehicle Accessories for making the drop off quick and easy no problem and calling it in that the car dolly was dropped off at your location.

Maria G 
Rating:
3.0

nothing

MATTHEW B 
Rating:
5.0

Nothing. The staff was very nice and friendly. Very professional and location was easy to find and access.

Jeffery R 
Rating:
5.0

Customer did not leave a comment.

Alicia O 
Rating:
5.0

Friendly

Scott G 
Rating:
5.0

Customer did not leave a comment.

Brook C 
Rating:
5.0

Customer did not leave a comment.

Pam T 
Rating:
5.0

Customer did not leave a comment.

Cody B 
Rating:
5.0

Customer did not leave a comment.

James V 
Rating:
5.0

Customer did not leave a comment.

Josephine L 
Rating:
4.0

Customer did not leave a comment.

DAVID M 
Rating:
4.0

Drop off after hours

kevin w 
Rating:
5.0

None

NICK B 
Rating:
4.0

Customer did not leave a comment.

VINCENT M 
Rating:
5.0

Not everybody has a smart phone. I did not until recently. Not sure how transaction would have progressed if customer does not have phone. What is U-Haul contingency for that?

JOHN L 
Rating:
5.0

Very friendly and courteous staff!

GUISEPPE C 
Rating:
5.0

Customer did not leave a comment.

Brian W 
Rating:
3.0

To busy to check us in

Shandra S 
Rating:
5.0

Customer did not leave a comment.

JOANNA G 
Rating:
5.0

Customer did not leave a comment.

MARK H 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY O 
Rating:
5.0

I've used Bass Trailer Sales twice this year for Uhaul rental and the process is easy, personnel helpful. Much, much better than the app.

James B 
Rating:
5.0

Customer did not leave a comment.

JASON M 
Rating:
5.0

Mr. Bass was extremely helpful. Yall can work on your drop off procedure via phones. Simplify it even more. It is a pain, worst part of experience.

MAX M 
Rating:
5.0

Customer did not leave a comment.

Larry N 
Rating:
5.0

Great guy to rent from

RICK S 
Rating:
5.0

No changes needed.

WILLIAM F 
Rating:
5.0

Everything was great 👍 thanks

Mable F 
Rating:
5.0

The online check in process was very complicated. Thankfully the worker waited for us. We also tried following the link that uhaul sent us and it glitched so much we weren’t able to finish the check in process. It was frustrating and the process to return the uhaul was also complicated.

Trevor L 
Rating:
5.0

Customer did not leave a comment.

AARON J 
Rating:
3.0

Customer did not leave a comment.

Candice M 
Rating:
5.0

Service there is friendly and professional. If you need a trailer or a truck for either local or distance use. I would not hesitate to use Bass trailer sales to rent a U- Haul.

WILLIAM F 
Rating:
5.0

Customer did not leave a comment.

Shelia H 
Rating:
5.0

Customer did not leave a comment.

GARY J 
Rating:
5.0

It was great is the second time I use the service and I had good and safe experience about the u haul products.

Natalio P 
Rating:
3.0

Customer did not leave a comment.

DAN G 
Rating:
5.0

Customer did not leave a comment.

KRISTI C 
Rating:
3.0

The man that rented my uhaul was ok. Buy the van was in terrible shape. There were "X" marks from front to back and on top of this vehicle. Brakes were not good. I had no other choice but to take it to get the move done. This Van should be removed immediately from service and put out to pasture.

KALVIN M 
Rating:
3.0

The equipment at this location was older than at a previous pick up location. Not necessarily the fault of the location. The running lights on the rear passenger side of the trailer quit working during the trip. However, we were not aware of the problem until the end of the trip.

LESLIEA R 
Rating:
3.0

Customer did not leave a comment.

CHARLES L 
Rating:
4.0

Customer did not leave a comment.

LUKE B 
Rating:
5.0

Customer did not leave a comment.

Shelbi W 
Rating:
5.0

Everything was great.

Calvin T 
Rating:
5.0

Customer did not leave a comment.

Scott L 
Rating:
5.0

Customer did not leave a comment.

CURTIS B 
Rating:
5.0

Customer did not leave a comment.

DEREK B 
Rating:
5.0

Customer did not leave a comment.

JOHN W 
Rating:
3.0

Customer did not leave a comment.

William B 
Rating:
5.0

Customer did not leave a comment.

Damien G 
Rating:
5.0

Customer did not leave a comment.

Matthew H 
Rating:
1.0

Staff was rude and condescending when called to ask about unauthorized additional charges. The truck was rented for 2 days with 201 miles but returned same day with 170 miles, the staff refused to mark it returned until next day so as to still bill for 2 day rental and refused to give credit for miles not used. Avoid this place. You will be billed $25 if you don’t fold blankets right!

GLADYS N 
Rating:
4.0

Honesty

Timothy S 
Rating:
5.0

Mr. Bass was courteous and professional!

KENNETH F 
Rating:
5.0

Customer did not leave a comment.

BOBBY G 
No reviews have been submitted for this location.

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